IT Manager

1. Teri Williams
1810 Tennyson Court
Greensboro, NC 27410
336-708-2443
williamsteri5@gmail.com
Professional Summary
I am an intelligent, highly skilled information technology manager with a 25 year history of delivering innovative
IT action in resource planning, management and support. My background in research and IT makes it easy to
synthesize information and new technology to business strategy. I possess excellent problem solving and critical
thinking skills.
Core Qualifications
 IT Leadership  Vendor Relations
 Strategic Planning  Budgeting
 Analytical and Conceptual Problem Solving  Troubleshooting/Resolution
 Performance Improvement  Organizational Development
 Resource Management  End-user Support
Technical Knowledge
 Windows Server 2003, 2008, 2012  Microsoft Office Pro 2003, 2007, 2010, 2016
 Exchange Server 2000, 2003, 2010  MS VPN - PTTP SSTP and Remote Desktop
 Windows XP, 7, 10  Servers in VMWare vSphere5 environment
 Symantec EndPoint 4.0  Active Directory, TCP/IP, DNS
 Symantec System Recovery 11  iOS and Android mobile devices
Experience
IT Manager 5/1/1998 – 11/1/2016
Greensboro Chamber of Commerce
 Intelligently craft information systems infrastructure to promote cost-savings, reliability, security and
service. Effectively manage projects for on-time and within budget completion.
 Research, plan, purchase, install and maintain all network hardware and software to create reliable,
secure, and efficient resources. Exercise caution - consciously skip unstable upgrades or updates to
maintain system integrity (e.g., Windows Millennium, Windows Vista, Windows 8).
 Develop disaster recovery plans including backup and restoration procedures and data retention plans.
 Measure network performance and capacity to acquire additional resources in a timely manner. Secure
and expose of outdated equipment.
 Reduce company expenses by negotiating price and service level agreement terms with vendors.
 Respond to user needs 24x7.

2.  Investigate network and end-user technical issues – requires extrapolation of technical problem from
non-technical individuals. Provide one-on-one and group training to end users. Skillfully explain
complex systems, procedures and problems in layman’s terms.
 Stabilize and improve the Chamber’s customer service experience by replacing an outdated phone
system with a current VOIP system. Boost Chambber client experiences by thoroughly training users,
thereby reducing frustration and improving call handling.
 Select systems and relate to users to promote the good of the company and users. Practice patience,
understanding, and a keen awareness of the urgency of any given user’s problem. Express conviction for
the common good through actions.
IT Director 1995 - 1998
Intex Corporation
 Embody the spirit of improvement by building an efficient network infrastructure to connect three
separate locations, replacing several outdated stand-alone PCs.
 Transform the speed and efficiency with which Intex manufactured and delivered their products through
improved processing, reliable communications (Exchange Server), and distributed network resources.
 Investigate network and end-user technical issues. Provide one-on-one and group training to end users.
Skillfully explain complex systems, procedures and problems in layman’s terms.
 Reduce company expenses by negotiating price and service level agreement terms with vendors.
 Develop disaster recovery plans including backup and restoration procedures and data retention plans.
 Advocate for and provide user training across all locations.
 Respond to user needs 24x7.
 Stimulate morale by providing simple and effective user systems, by ensuring effectiveness through
training and communication, and by encouraging team-approach among users.
Graduate Assistant/Researcher 1992 - 1995
University of North Carolina Greensboro
 Work with Dr. Don Jud to research, collect and analyze data for research project for the Dean of the
Bryan School of Business and Economics. Construct an analytical writing of my findings, explaining
methodology, modeling, and a summary of the Economic Impact of UNCG on the Triad Metropolitan
Statistical Area.
 Dean Weaks presented findings of the analysis of The Economic Impact of UNCG on the Triad. This
study was spawned by my graduate work in Applied Economics.
Education
 MA Applied Economics, University of North Carolina Greensboro 1994
 BA Philosophy and Economics, Guilford College 1989