The document discusses a study that examined the effect of strategic orientation on service quality of Mobile Telephone Network (MTN) in selected states in Nigeria. It provides background on the telecommunications industry and issues with network performance in developing countries like Nigeria. The study investigated how MTN's strategic orientation dimensions of customer orientation, technology orientation, marketing capabilities, and market orientation affected its service quality. Survey data was collected from MTN customers and staff. The results found that all strategic orientation dimensions had a significant positive effect on MTN's service quality as perceived by both customers and staff. The study concluded that adopting strategic orientations can improve customer experience and service quality for telecom companies in Nigeria. It recommends telcos increase commitment to strategic practices and technology
Evaluation and Analysis of Key Performance Indicators Which Affect QoS of Mob...CSCJournals
Mobile communication is ubiquitous and it usage cut across all sections of human activities. This service has become a necessity in the daily activities of humans across the globe; from communications within organizations, healthcare, educational institutions, government agencies, the judicially, etc, all these human driven activities rely on mobile communications for prompt information delivery. Ensuring quality service delivery by the mobile network operators (MNOs) in the mobile communication space to meet the demands the loyal users is essential. Poor quality of service in mobile communication such as call setup failures, signals loss, congestion, jitter, call drops are some of the key indicators which usually have severe effect on network quality and the experience of mobile service users. This paper investigated how the quality of mobile communications are affected by Key Performance Indicators (KPI) such as Call Setup Success Rate (CSSR), Call Drop Rate (CDR), Traffic Channel (TCH) Availability, Stand-alone Dedicated Control Channel (SDCCH), and Call Setup Time (CST). These KPIs are mostly affected by severe congestions due to several factors. The paper also evaluates and analyze these factors which causes severe congestions on the mobile call traffic, the paper also sought the views and the user perception on the quality of service delivery and then provide suggestions and recommendations on how the MNOs could improve and upgrade their infrastructure to the modern technological framework, to ensure the users always have the most efficient and quality of service delivery.
paper_Measuring the Efficiency and Productivity Change of APEC Mobile Telecom...Nicky Chao
The document analyzes the efficiency and productivity change of 28 mobile telecommunications operators in APEC countries from 2003 to 2008. It finds that productivity increased by 5.5% over this period, primarily due to improvements in technical efficiency rather than innovation. Specifically, it used data envelopment analysis and Malmquist index approaches to measure efficiency based on operating revenue, subscribers, employees, assets, and capital expenditures. The most efficient operators were KDDI, Telkomsel, and Smart Communication, while others like Verizon Wireless and AT&T had technical efficiency below 0.6 on average.
paper_Measuring the Efficiency and Technology Gap of APEC Mobile Telecommunic...Nicky Chao
This study measures the efficiency and technology gap of 28 mobile operators in APEC countries from 2003 to 2008 using data envelopment analysis and meta-frontier approaches. It finds that operators in countries with high mobile penetration rates had higher technical efficiencies and smaller technology gaps than those in low penetration countries. Specifically, Rogers Wireless and Bell Wireless in low penetration countries had the largest technology gaps of all APEC mobile operators.
this is the analysis done by me on telecom sector. in this there is the objective of survey, its introduction and to make it more clear i have taken the example of airtel company and with this example i have explained everything.
The Indian telecommunications sector has experienced rapid growth in recent years and become the third largest market globally. A PESTEL analysis was conducted to analyze the key political, economic, social, technological, legal and environmental factors influencing the industry. Politically, reforms since the 1980s have opened the sector to private players. Economically, revenue and GDP contribution have increased significantly. Socially, changing lifestyles and rural connectivity have impacted demand. Technologically, advances like 3G and new standards have been adopted. Legally, regulations have evolved with the Telecom Regulatory Authority of India now overseeing the sector. Environmentally, operators are focusing more on reducing electronic waste and emissions.
This document provides a SWOT analysis of the telecom boom in Pakistan. It discusses the strengths, weaknesses, opportunities, and threats involved. The strengths include rapid growth from investment by major players, affordable prices, and accessibility compared to landlines. Weaknesses include lack of coverage in remote areas, cost being a barrier to data usage, and network/signal issues. Opportunities include utilizing new technologies, expanding to uncovered areas, and value-added services. Threats include competition from improving landline services, power issues affecting quality, and unpredictable government policies.
Indonesia has the 4th largest mobile market in the world with 278 million subscribers. It also has a large 3G market, with many users skipping fixed broadband for mobile. The mobile operators Telkomsel, Indosat, and XL Axiata dominate the market, though they have significant foreign ownership. Mobile internet usage is growing rapidly, with internet users expected to more than quadruple by 2016, driven primarily by smartphones and mobile data usage. The telecommunications industry provides many opportunities around enterprise services, e-commerce, digital advertising, and increasing data consumption.
Evaluation and Analysis of Key Performance Indicators Which Affect QoS of Mob...CSCJournals
Mobile communication is ubiquitous and it usage cut across all sections of human activities. This service has become a necessity in the daily activities of humans across the globe; from communications within organizations, healthcare, educational institutions, government agencies, the judicially, etc, all these human driven activities rely on mobile communications for prompt information delivery. Ensuring quality service delivery by the mobile network operators (MNOs) in the mobile communication space to meet the demands the loyal users is essential. Poor quality of service in mobile communication such as call setup failures, signals loss, congestion, jitter, call drops are some of the key indicators which usually have severe effect on network quality and the experience of mobile service users. This paper investigated how the quality of mobile communications are affected by Key Performance Indicators (KPI) such as Call Setup Success Rate (CSSR), Call Drop Rate (CDR), Traffic Channel (TCH) Availability, Stand-alone Dedicated Control Channel (SDCCH), and Call Setup Time (CST). These KPIs are mostly affected by severe congestions due to several factors. The paper also evaluates and analyze these factors which causes severe congestions on the mobile call traffic, the paper also sought the views and the user perception on the quality of service delivery and then provide suggestions and recommendations on how the MNOs could improve and upgrade their infrastructure to the modern technological framework, to ensure the users always have the most efficient and quality of service delivery.
paper_Measuring the Efficiency and Productivity Change of APEC Mobile Telecom...Nicky Chao
The document analyzes the efficiency and productivity change of 28 mobile telecommunications operators in APEC countries from 2003 to 2008. It finds that productivity increased by 5.5% over this period, primarily due to improvements in technical efficiency rather than innovation. Specifically, it used data envelopment analysis and Malmquist index approaches to measure efficiency based on operating revenue, subscribers, employees, assets, and capital expenditures. The most efficient operators were KDDI, Telkomsel, and Smart Communication, while others like Verizon Wireless and AT&T had technical efficiency below 0.6 on average.
paper_Measuring the Efficiency and Technology Gap of APEC Mobile Telecommunic...Nicky Chao
This study measures the efficiency and technology gap of 28 mobile operators in APEC countries from 2003 to 2008 using data envelopment analysis and meta-frontier approaches. It finds that operators in countries with high mobile penetration rates had higher technical efficiencies and smaller technology gaps than those in low penetration countries. Specifically, Rogers Wireless and Bell Wireless in low penetration countries had the largest technology gaps of all APEC mobile operators.
this is the analysis done by me on telecom sector. in this there is the objective of survey, its introduction and to make it more clear i have taken the example of airtel company and with this example i have explained everything.
The Indian telecommunications sector has experienced rapid growth in recent years and become the third largest market globally. A PESTEL analysis was conducted to analyze the key political, economic, social, technological, legal and environmental factors influencing the industry. Politically, reforms since the 1980s have opened the sector to private players. Economically, revenue and GDP contribution have increased significantly. Socially, changing lifestyles and rural connectivity have impacted demand. Technologically, advances like 3G and new standards have been adopted. Legally, regulations have evolved with the Telecom Regulatory Authority of India now overseeing the sector. Environmentally, operators are focusing more on reducing electronic waste and emissions.
This document provides a SWOT analysis of the telecom boom in Pakistan. It discusses the strengths, weaknesses, opportunities, and threats involved. The strengths include rapid growth from investment by major players, affordable prices, and accessibility compared to landlines. Weaknesses include lack of coverage in remote areas, cost being a barrier to data usage, and network/signal issues. Opportunities include utilizing new technologies, expanding to uncovered areas, and value-added services. Threats include competition from improving landline services, power issues affecting quality, and unpredictable government policies.
Indonesia has the 4th largest mobile market in the world with 278 million subscribers. It also has a large 3G market, with many users skipping fixed broadband for mobile. The mobile operators Telkomsel, Indosat, and XL Axiata dominate the market, though they have significant foreign ownership. Mobile internet usage is growing rapidly, with internet users expected to more than quadruple by 2016, driven primarily by smartphones and mobile data usage. The telecommunications industry provides many opportunities around enterprise services, e-commerce, digital advertising, and increasing data consumption.
Comparing the impact of decline in leased line prices in india and indonesia ...ACORN-REDECOM
This document analyzes the impact of declining leased line prices in India and Indonesia and provides lessons for Latin America. It finds that while leased line prices declined significantly in both countries, the impact was more substantial in India due to earlier and more comprehensive pro-competitive reforms. In Indonesia, the telecommunications sector remains dominated by the incumbent operator despite reforms, limiting competition and the potential economic benefits. The document compares the experiences of both countries and regulatory frameworks to understand what drove different outcomes and lessons that can be learned.
This document provides a market analysis of the telecom companies operating in the UK, with a focus on their customer relationship strategies. It examines the UK telecom industry definition, background, characteristics, level of competition between major players like O2, Vodafone and T-Mobile. The document also analyzes market segmentation based on demographics and new trends. A PESTEL analysis is conducted to understand the political, economic, social, technological, environmental and legal factors impacting the industry. Finally, it evaluates different companies' product ranges and the role of promotion strategies in building long-term customer relationships.
TELECOMMUNICATIONS BUSINESS TRANSFORMATION: FRAMEWORK AND RECOMMENDATIONSIAEME Publication
Fueled by the convergence of mobile broadband, the Internet and growing demand for real-time access to information, technology is disrupting all areas of businesses. Disruption is strong across all industries and transforming traditional products and services, including business models. With the rapid migration to Internet protocol-based services, it is driving pervasive disruption throughout the mobile industry ecosystem. The mobile industry is now poised to be the next major disruption. Therefore, telecommunications business success requires organizations to be more resilient, adaptive and creative in order to invent new business models and transform their internal processes
Determinants of Willingness to Pay for Mobile Telecommunications Services in ...Moses Oduh
This document summarizes a study that examined determinants of willingness to pay for mobile telecommunications services in Nigeria. The study used survey data from 5,600 individual consumers to estimate a censored Tobit model of willingness to pay. The results showed that demand for mobile services varies with socioeconomic factors, while access is limited by network coverage, quality of service, interconnectivity, and call tariffs. The study recommends price cap regulation and number portability to improve access and ensure productivity gains are passed to consumers.
Telecommunication expansion strategy for AfricaJacob Parackal
The major telecommunications companies have adopted similar strategies to expand in Africa, including acquiring existing companies, forming joint ventures, and obtaining licenses to operate in new markets. They target countries with low telecom penetration and aim to provide basic, low-cost services. However, differences remain in their brand positioning, level of innovation, and focus between more developed versus less developed African nations. Managing the cultural and economic differences across Africa poses challenges to their pan-African strategies.
This document provides an overview of Verizon Communications and the telecommunications industry. It discusses key details about Verizon's history through mergers between Bell Atlantic and GTE, its current operations and international strategy. The document also analyzes Verizon's strengths, weaknesses, opportunities and threats, and compares its financial performance and competitors.
The document discusses the telecom industry in India. It provides an overview of key metrics of the industry such as revenue, number of subscribers, market share of major players, and average revenue per user. It also examines the industry structure and distribution channels. Recent trends are mentioned such as the growing importance of rural subscribers, internet, and broadband. Challenges and opportunities for the industry are highlighted. The telecom industry's impact and relationship with other sectors like infrastructure, mobile devices, banking, education and healthcare are briefly covered.
The telecom industry in India has experienced significant growth over the last decade, driven by factors such as increasing network coverage, declining tariffs due to competition, and the launch of new technologies. Key metrics that reflect this growth include rising subscriber numbers, which surpassed 897 million in 2013, and increased internet and broadband access. However, this growth has also come at environmental and financial costs. Moving forward, continued investment, expansion of rural connectivity, and policies promoting sustainability and local manufacturing are expected to further develop the telecom sector in India.
Verizon Communications Inc, Industry External AnalysisMaximilian Mirra
My team and I conducted an industry analysis for our client, Verizon Communications Inc. Within the report we have used tools such as Porter's 5 forces, Strategic Group Maps, and used Key Performance Indicators (KPI) to asses the overall attractiveness of the industries Wireless Telecommunications and Internet Service Providers (ISP).
This document provides an overview of the telecom industry in India. It discusses the major players in the industry, including state-owned companies and private companies. The document also covers the growth of the industry in recent years, current issues facing the industry, and the future outlook for 3G technology and the industry as a whole. Key points include that the industry has grown rapidly but needs further acceleration, traditional carriers face new competition from non-traditional players, and the industry will transform through partnerships and a focus on customers.
An alarming signal in mobile telecommunication industry a study in malaysiaijmnct
The use of products and services of the mobile telecommunication industry becomes a part and parcel of
each human being around the globe irrespective of the age. It is hardly visible to see people without the use
of telecommunication technology in today’s world. The present research article examines the alarming
signal of market saturation of telecommunication companies in Malaysia as internal competitors is
increasing in number and age restriction of 18 years and above for legally registered owners of mobiles.
The saturation in the mobile telecommunication market is due to the relative low birth rate in Malaysia, the
eligible population to register a mobile phone is not proportional to telecommunication service providers.
In addition, there is also new Mobile Virtual Network Operators (MVNO) which magnifies the problem
further. Otherwise the local service providers have efficient and effective networking with other countries;
the sustainability of the telecommunication company's performance is at stake.
Vodafone Group plc is a global telecommunications company headquartered in the UK. It operates networks in over 30 countries and owns 45% of Verizon Wireless in the US. Vodafone has around 332 million subscribers worldwide, making it the world's largest mobile telecommunications company by revenue and second largest by subscribers. The company derives its name from "voice" and "data" services provided over mobile phones. It has a primary listing on the London Stock Exchange and is a constituent of the FTSE 100 index.
Capstone Project: Verizon Strategic Analysis and Acquisition ProposalKimber Davis
For my UCF Capstone presentation, my team and I analyzed Verizon's current position and identified a possible acquisition within their business connectivity sector. We then create a comprehensive implementation plan to ensure a smooth acquisition.
This document is a “distilled” version of the much larger report that Analysys Mason and IAMAI have prepared. The detailed report is available for purchase on IAMAI’s website – www.iamai.in and is an in-depth guide to each of the specific sub-segments within the mobile value added services ecosystem.
This summarised version of the report covers the following areas: The Indian mobile VAS opportunity, policy and market enablers, key trends in the mobile VAS industry in India, key growth areas in services and applications and mobile VAS industry growth forecasts
The key takeaways from this report summary are as follows:
• The Indian non-voice market is at an inflexion point, and the growth opportunity remains significant
• Similar to other mobile-first markets, mobile internet (handset plus dongles / CCDs) will drive growth in non-voice revenues while traditional services stabilize
• However, various market and policy enablers are required in on-deck VAS, off-deck VAS and SMS channels to realize this growth opportunity
• From a market perspective, a self-regulating body for settling issues between market participants can be an effective way to address on-deck challenges
• From a policy perspective, we believe that following a model of market determined revenue share with no special VAS license is the best route
• We recommend establishing an agency under the direction of TRAI to help address off-deck adoption issues and facilitate the allocation and management of a central short code registry system
• It is also recommended that a common standard for local language characters should be mandated on all handsets sold in India to facilitate growth in SMS
• Resolution of above issues also becomes imperative for maintaining market efficiency and balance of power in the evolving VAS value chain
• Among the emerging services, we believe that mobile commerce and utility services will have a significant social impact
• Finally, we believe that mobile internet adoption will result in a proliferation of data enabled services and applications around video, advertising, community, entertainment and enterprise mobility
The document provides a SWOT analysis of Egypt's telecom industry. It notes strengths like Egypt's large population and young demographics, as well as opportunities like potential revenue from triple play licenses and mobile banking opportunities from expat workers. Weaknesses include the prepaid-focused mobile market and low internet usage. Threats include the potential for political unrest disrupting the industry.
The indigenous Telecoms, Internet, Media & Edutainment (TIME) sector
has grown its international footprint over the last six years. The continued adoption of high-speed internet (fixed and mobile) as a direct channel opens up a significant revenue opportunity.
India telecom revenues is primarily driven by voice which constitutes to 90% of total revenues leaving only a smaller portion for data. Aegis LeadCap Research & Consulting predicts that in next 5 years share of revenue from voice will reduce down to 60% from its current state of 90%. 40% revenue from data also includes the revenue from BWA service providers like Reliance Infotel, Tikona etc. Most prominent value add services which drives data revenues include mobile internet, mobile broadband, games, location based services, video calls, mobile adverts, music, video and mobile TV.
Marketing implications of call drops for the patronage of gsm services in nig...Alexander Decker
This study examined the marketing implications of call drops for GSM services in Nigeria. A survey was conducted with 384 respondents from MTN, GLO, and Airtel networks in Imo and Abia States. The study found that call drops negatively impact customer loyalty, satisfaction, and patronage of GSM services. Factors like network quality, pricing, coverage, and call completion rates were found to influence customer choice of networks. Customers reported feeling dissatisfied when calls repeatedly dropped. The researchers recommended that the government and regulators more closely monitor operators' quality of service and pricing, and that network infrastructure be expanded to reduce call dropping, especially in rural areas.
Vodafone is one of the world's leading mobile telecommunications companies operating in over 30 countries. Some key points from the document:
- Vodafone has nearly 360 million customers globally and around 19 million in the UK.
- Their vision is to be the leading provider of mobile voice and data services in Papua New Guinea and Solomon Islands in terms of market share, profitability, and customer loyalty.
- They aim to provide outstanding mobile services to consumers and enterprises that are affordable, reliable, high quality, and include valuable added services.
- A PESTEL analysis identifies political, economic, social, technological, environmental, and legal factors impacting Vodafone's business
Influence of brand management on rivalry for consumers in the mobile telecomm...Alexander Decker
1) The document discusses brand management in the mobile telecommunications industry in Kenya. It focuses on how mobile operators invest in brand management to differentiate themselves, gain market share, and benefit consumers through competition.
2) It provides background on the telecommunications industry and major mobile operators in Kenya, including Safaricom, Airtel, Telkom Kenya, and Essar Telecom Kenya.
3) The purpose of the study was to examine how brand management influences rivalry between mobile operators and how consumers benefit from this competition.
Ponencia para el taller "El papel del Estado en la promoción de la banda ancha" en Lima (Perú) el 18 de mayo de 2011.
Presentation for the workshop "The role of the state in the promotion of the broadband" in Lima (Peru) May 18th 2011.
Digital transformation for 2020 and beyondSarhan, Ahmed
The 2017 global telecommunications study has been conducted by EY to monitor and evaluate the evolving views of leaders across the global telecommunications industry.
This latest survey forms part of EY’s ongoing series of global telecommunications studies.
Comparing the impact of decline in leased line prices in india and indonesia ...ACORN-REDECOM
This document analyzes the impact of declining leased line prices in India and Indonesia and provides lessons for Latin America. It finds that while leased line prices declined significantly in both countries, the impact was more substantial in India due to earlier and more comprehensive pro-competitive reforms. In Indonesia, the telecommunications sector remains dominated by the incumbent operator despite reforms, limiting competition and the potential economic benefits. The document compares the experiences of both countries and regulatory frameworks to understand what drove different outcomes and lessons that can be learned.
This document provides a market analysis of the telecom companies operating in the UK, with a focus on their customer relationship strategies. It examines the UK telecom industry definition, background, characteristics, level of competition between major players like O2, Vodafone and T-Mobile. The document also analyzes market segmentation based on demographics and new trends. A PESTEL analysis is conducted to understand the political, economic, social, technological, environmental and legal factors impacting the industry. Finally, it evaluates different companies' product ranges and the role of promotion strategies in building long-term customer relationships.
TELECOMMUNICATIONS BUSINESS TRANSFORMATION: FRAMEWORK AND RECOMMENDATIONSIAEME Publication
Fueled by the convergence of mobile broadband, the Internet and growing demand for real-time access to information, technology is disrupting all areas of businesses. Disruption is strong across all industries and transforming traditional products and services, including business models. With the rapid migration to Internet protocol-based services, it is driving pervasive disruption throughout the mobile industry ecosystem. The mobile industry is now poised to be the next major disruption. Therefore, telecommunications business success requires organizations to be more resilient, adaptive and creative in order to invent new business models and transform their internal processes
Determinants of Willingness to Pay for Mobile Telecommunications Services in ...Moses Oduh
This document summarizes a study that examined determinants of willingness to pay for mobile telecommunications services in Nigeria. The study used survey data from 5,600 individual consumers to estimate a censored Tobit model of willingness to pay. The results showed that demand for mobile services varies with socioeconomic factors, while access is limited by network coverage, quality of service, interconnectivity, and call tariffs. The study recommends price cap regulation and number portability to improve access and ensure productivity gains are passed to consumers.
Telecommunication expansion strategy for AfricaJacob Parackal
The major telecommunications companies have adopted similar strategies to expand in Africa, including acquiring existing companies, forming joint ventures, and obtaining licenses to operate in new markets. They target countries with low telecom penetration and aim to provide basic, low-cost services. However, differences remain in their brand positioning, level of innovation, and focus between more developed versus less developed African nations. Managing the cultural and economic differences across Africa poses challenges to their pan-African strategies.
This document provides an overview of Verizon Communications and the telecommunications industry. It discusses key details about Verizon's history through mergers between Bell Atlantic and GTE, its current operations and international strategy. The document also analyzes Verizon's strengths, weaknesses, opportunities and threats, and compares its financial performance and competitors.
The document discusses the telecom industry in India. It provides an overview of key metrics of the industry such as revenue, number of subscribers, market share of major players, and average revenue per user. It also examines the industry structure and distribution channels. Recent trends are mentioned such as the growing importance of rural subscribers, internet, and broadband. Challenges and opportunities for the industry are highlighted. The telecom industry's impact and relationship with other sectors like infrastructure, mobile devices, banking, education and healthcare are briefly covered.
The telecom industry in India has experienced significant growth over the last decade, driven by factors such as increasing network coverage, declining tariffs due to competition, and the launch of new technologies. Key metrics that reflect this growth include rising subscriber numbers, which surpassed 897 million in 2013, and increased internet and broadband access. However, this growth has also come at environmental and financial costs. Moving forward, continued investment, expansion of rural connectivity, and policies promoting sustainability and local manufacturing are expected to further develop the telecom sector in India.
Verizon Communications Inc, Industry External AnalysisMaximilian Mirra
My team and I conducted an industry analysis for our client, Verizon Communications Inc. Within the report we have used tools such as Porter's 5 forces, Strategic Group Maps, and used Key Performance Indicators (KPI) to asses the overall attractiveness of the industries Wireless Telecommunications and Internet Service Providers (ISP).
This document provides an overview of the telecom industry in India. It discusses the major players in the industry, including state-owned companies and private companies. The document also covers the growth of the industry in recent years, current issues facing the industry, and the future outlook for 3G technology and the industry as a whole. Key points include that the industry has grown rapidly but needs further acceleration, traditional carriers face new competition from non-traditional players, and the industry will transform through partnerships and a focus on customers.
An alarming signal in mobile telecommunication industry a study in malaysiaijmnct
The use of products and services of the mobile telecommunication industry becomes a part and parcel of
each human being around the globe irrespective of the age. It is hardly visible to see people without the use
of telecommunication technology in today’s world. The present research article examines the alarming
signal of market saturation of telecommunication companies in Malaysia as internal competitors is
increasing in number and age restriction of 18 years and above for legally registered owners of mobiles.
The saturation in the mobile telecommunication market is due to the relative low birth rate in Malaysia, the
eligible population to register a mobile phone is not proportional to telecommunication service providers.
In addition, there is also new Mobile Virtual Network Operators (MVNO) which magnifies the problem
further. Otherwise the local service providers have efficient and effective networking with other countries;
the sustainability of the telecommunication company's performance is at stake.
Vodafone Group plc is a global telecommunications company headquartered in the UK. It operates networks in over 30 countries and owns 45% of Verizon Wireless in the US. Vodafone has around 332 million subscribers worldwide, making it the world's largest mobile telecommunications company by revenue and second largest by subscribers. The company derives its name from "voice" and "data" services provided over mobile phones. It has a primary listing on the London Stock Exchange and is a constituent of the FTSE 100 index.
Capstone Project: Verizon Strategic Analysis and Acquisition ProposalKimber Davis
For my UCF Capstone presentation, my team and I analyzed Verizon's current position and identified a possible acquisition within their business connectivity sector. We then create a comprehensive implementation plan to ensure a smooth acquisition.
This document is a “distilled” version of the much larger report that Analysys Mason and IAMAI have prepared. The detailed report is available for purchase on IAMAI’s website – www.iamai.in and is an in-depth guide to each of the specific sub-segments within the mobile value added services ecosystem.
This summarised version of the report covers the following areas: The Indian mobile VAS opportunity, policy and market enablers, key trends in the mobile VAS industry in India, key growth areas in services and applications and mobile VAS industry growth forecasts
The key takeaways from this report summary are as follows:
• The Indian non-voice market is at an inflexion point, and the growth opportunity remains significant
• Similar to other mobile-first markets, mobile internet (handset plus dongles / CCDs) will drive growth in non-voice revenues while traditional services stabilize
• However, various market and policy enablers are required in on-deck VAS, off-deck VAS and SMS channels to realize this growth opportunity
• From a market perspective, a self-regulating body for settling issues between market participants can be an effective way to address on-deck challenges
• From a policy perspective, we believe that following a model of market determined revenue share with no special VAS license is the best route
• We recommend establishing an agency under the direction of TRAI to help address off-deck adoption issues and facilitate the allocation and management of a central short code registry system
• It is also recommended that a common standard for local language characters should be mandated on all handsets sold in India to facilitate growth in SMS
• Resolution of above issues also becomes imperative for maintaining market efficiency and balance of power in the evolving VAS value chain
• Among the emerging services, we believe that mobile commerce and utility services will have a significant social impact
• Finally, we believe that mobile internet adoption will result in a proliferation of data enabled services and applications around video, advertising, community, entertainment and enterprise mobility
The document provides a SWOT analysis of Egypt's telecom industry. It notes strengths like Egypt's large population and young demographics, as well as opportunities like potential revenue from triple play licenses and mobile banking opportunities from expat workers. Weaknesses include the prepaid-focused mobile market and low internet usage. Threats include the potential for political unrest disrupting the industry.
The indigenous Telecoms, Internet, Media & Edutainment (TIME) sector
has grown its international footprint over the last six years. The continued adoption of high-speed internet (fixed and mobile) as a direct channel opens up a significant revenue opportunity.
India telecom revenues is primarily driven by voice which constitutes to 90% of total revenues leaving only a smaller portion for data. Aegis LeadCap Research & Consulting predicts that in next 5 years share of revenue from voice will reduce down to 60% from its current state of 90%. 40% revenue from data also includes the revenue from BWA service providers like Reliance Infotel, Tikona etc. Most prominent value add services which drives data revenues include mobile internet, mobile broadband, games, location based services, video calls, mobile adverts, music, video and mobile TV.
Marketing implications of call drops for the patronage of gsm services in nig...Alexander Decker
This study examined the marketing implications of call drops for GSM services in Nigeria. A survey was conducted with 384 respondents from MTN, GLO, and Airtel networks in Imo and Abia States. The study found that call drops negatively impact customer loyalty, satisfaction, and patronage of GSM services. Factors like network quality, pricing, coverage, and call completion rates were found to influence customer choice of networks. Customers reported feeling dissatisfied when calls repeatedly dropped. The researchers recommended that the government and regulators more closely monitor operators' quality of service and pricing, and that network infrastructure be expanded to reduce call dropping, especially in rural areas.
Vodafone is one of the world's leading mobile telecommunications companies operating in over 30 countries. Some key points from the document:
- Vodafone has nearly 360 million customers globally and around 19 million in the UK.
- Their vision is to be the leading provider of mobile voice and data services in Papua New Guinea and Solomon Islands in terms of market share, profitability, and customer loyalty.
- They aim to provide outstanding mobile services to consumers and enterprises that are affordable, reliable, high quality, and include valuable added services.
- A PESTEL analysis identifies political, economic, social, technological, environmental, and legal factors impacting Vodafone's business
Influence of brand management on rivalry for consumers in the mobile telecomm...Alexander Decker
1) The document discusses brand management in the mobile telecommunications industry in Kenya. It focuses on how mobile operators invest in brand management to differentiate themselves, gain market share, and benefit consumers through competition.
2) It provides background on the telecommunications industry and major mobile operators in Kenya, including Safaricom, Airtel, Telkom Kenya, and Essar Telecom Kenya.
3) The purpose of the study was to examine how brand management influences rivalry between mobile operators and how consumers benefit from this competition.
Ponencia para el taller "El papel del Estado en la promoción de la banda ancha" en Lima (Perú) el 18 de mayo de 2011.
Presentation for the workshop "The role of the state in the promotion of the broadband" in Lima (Peru) May 18th 2011.
Digital transformation for 2020 and beyondSarhan, Ahmed
The 2017 global telecommunications study has been conducted by EY to monitor and evaluate the evolving views of leaders across the global telecommunications industry.
This latest survey forms part of EY’s ongoing series of global telecommunications studies.
This study aims to investigate the factors affecting brand switching behavior of customers in the telecommunication industry of Pakistan. The study focuses on five independent variables - price, brand image, network quality, value-added services, and promotional activities - and their relationship with the dependent variable of brand switching. A quantitative approach was used to collect primary data through questionnaires from 204 respondents in Faisalabad, Pakistan. Regression and correlation analyses will be used to test the hypotheses and determine the impact of each independent variable on customer brand switching in the telecommunication industry. The findings could help telecom companies understand which factors are most important for retaining customers and reducing brand switching.
Asia Pacific is the largest telecom market in the world with almost 50% of global mobile subscribers. With market saturation and declining traditional revenues, operators are exploring new business models like M2M/IoT. The document analyzes the Asia Pacific M2M market and awards Telstra as the 2014 M2M Service Provider of the Year. Telstra grew its M2M subscriber base by 22% and revenues by 11% in 2013 through innovative solutions across industries like transport, utilities and manufacturing. With comprehensive offerings, Telstra has emerged as the M2M leader in the region.
The purpose of the study was to examine the effect of information and communication technology on
service delivery in the Telecommunications industry. A descriptive survey research method was used as it helped
the researcher to determine how the use of ICTs can improve service delivery at MTC, Namibia.
Findings showed that variables of information and communication technology have positive effect on service
delivery. Therefore, the study concluded that training collectively with changes in corporate policies and support,
can result in better service delivery. It was recommended that employees have to acquire skills on how to use computers and communication software in order to offer efficient services
The Effect of Supply Chain Management on the Competitiveness of the Telecommu...Dr. Amarjeet Singh
The purpose of this study was to analyse the impact of supply chain management (SCM) on the competitiveness of the telecommunications industry in Zimbabwe. Key objectives of the study were to figure out the extent to which SCM contributes to organisational competitive advantage in the telecommunications industry in Zimbabwe, to determine the level of bargaining power when making local and off shore purchases, the extent of risk exposure due to global transactions and finally, to ascertain the strategies used on supplier ratings. Interviews and questionnaires were used as the main instruments for data collection. Questionnaires were distributed to 50 respondents with 36 responding, representing a 72 percent response rate. Data were analysed using SPSS and the resulted presented in graphs and tables. Interviews were carried out using a structured interview guide for uniformity of questions being asked. Three interviews were carried out with procurement managers from all the organisations represented namely, Econet, TelOne and NetOne. The results showed that SCM is a strong contributor to organisational competitiveness. If organisations in the telecommunications sector prudently apply SCM policies, strategies and practices, the performance in terms of profitability realised and competitive advantage will increase. Recommendations are that quality of products; better supplier management and competitive pricing may be realised if firms can adopt SCM principles and practices.
The document discusses spectrum management challenges in Africa. It notes that Africa has experienced rapid growth in mobile connections and usage but has been allocated relatively little spectrum compared to other regions. The scarcity of allocated spectrum risks constraining further growth and innovation. Effective spectrum management is important for regulators to support socioeconomic development while ensuring fair competition. The document also examines spectrum management approaches in Nigeria and Kenya, finding issues such as lack of transparency and inefficient allocation methods.
Economic impacts of submarine fiber optic cables and broadband connectivity i...Fola Odufuwa
Subsea cables are the global backbone of the Internet, connecting people, businesses, and economies around the world. They connect us to the cloud, deliver streaming video, and increase efficiency and productivity for business. Subsea cables’ importance is all the more apparent during the Covid19 pandemic when many of us have switched to working from home, remote learning, and online gaming and entertainment.
We studied the economic impacts from subsea cables that arrived in Nigeria (e.g., WACS) to understand how they changed the economy. Improved connectivity led to increases in internet usage and decreases in costs, but infrastructure and affordability challenges meant that impacts were limited to select urban areas. Our results signal the promise connectivity improvements could have in other parts of the country.
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Malaysia has made significant progress in basic connectivity, but there is an opportunity to expand access to and use of higher quality broadband.
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Ubiquitous, high quality, affordable broadband will increasingly be a critical foundation of the digital economy. Better connected economies will do better.
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Malaysia’s ambitions for the digital economy will only be realized, and its investments (DFTZ, Industry 4.0 etc.) pay off, if fixed broadband services become more affordable and their quality is improved.
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Malaysia can consider a new strategy, with more ambitious targets, to promote competitive markets, accelerate infrastructure deployments, and attract private capitalto increase broadband network roll out and use.
In prepaid markets where the majority of subscribers own more than one SIM card, it is only through nationally-representative surveys that accurate and disaggregated data can be
collected. Nationally-representative demand-side surveys are the only means through which reliable estimates on gender, urban-rural ratios and income groups can be drawn. In 2017,
Research ICT Africa (RIA) conducted the After Access Survey as part of a 20-country Global South survey in Nigeria and six other African countries: Ghana, Kenya, Mozambique, Rwanda,
South Africa and Tanzania. The Survey in Nigeria demonstrates that a significant portion of Nigerians (71%) do not use the Internet while 36 percent do not have mobile phones.
Among the surveyed countries, Nigeria ranks second in Internet penetration, behind South Africa, though the penetration level in Nigeria is still low at 29 percent, not much more than half that of South Africa.
The main barriers to Internet use in Nigeria are affordability, web literacy and a lack of access devices such as smartphones and computers. The Survey also demonstrates, as it did with voice services, that the mobile phone plays a significant role in enabling access to the Internet at household and individual levels. Among the individuals who reported having used the Internet, 89 percent claimed to use smartphones. Nonetheless, the high prices of both devices and services constraints uptake by non-users as well as the extent of use by users, hence the need to develop policies and regulations that increase the affordability of access to smart devices and services for low-income earners.
This paper provides an analysis of factors which lead to poor service delivery and poor financial outcomes for the telecommunication industry in India in recent times. Once hailed as the star performer, the sector has been the focus of public debates for all the wrong reasons, starting with the 2G spectrum scam. While opportunistic behaviour (with no investment in infrastructure) by service providers has been cited as one of the reasons for the drop-in service quality, that alone does not provide a complete answer to this question. We find that lack of adequate spectrum infrastructure compensated only partially by investments in network infrastructure explains to a large extent the debacle. Going forward, the government has to revisit its spectrum policy with a goal to long term gains rather than short term revenue maximization to improve outcomes. In particular, economic theory suggests spectrum auctions should be viewed as common value auctions, where the reserve price should be kept as low as possible. This is a principle that consecutive auctions in India have flouted in the last few years.
25. telecommunications end user satisfaction impact onikhwanecdc
This document summarizes a research study on the impact of end-user satisfaction on the success of internet service providers in Egypt. It provides background on internet usage in Egypt, identifies the problem of understanding the relationship between provider efforts and user satisfaction. It then reviews literature on characteristics of telecommunications enterprises and internet service providers in Egypt. Key findings include that telecom is an important industry in Egypt, with the largest providers being TE Data, Vodafone, Orange and Etisalat. The document aims to understand how end-user satisfaction influences the success of ADSL internet providers.
This document is a thesis submitted by Adedamola A. Layade to the University of Ibadan in partial fulfillment of a Masters of Business Administration degree. It examines how mobile commerce (m-commerce) can drive future business growth in Nigeria. The thesis provides background on m-commerce and the mobile technology sector in Nigeria. It aims to understand characteristics of potential m-commerce users and factors influencing m-commerce usage. The thesis will also analyze how m-commerce can aid economic growth in Nigeria through improved marketing, advertising and sales on mobile devices.
The document provides an overview of the telecommunication sector in India. It discusses the major players in the sector including Airtel, Reliance Jio, and Vodafone Idea. It analyzes the industrial scenario by looking at the history, evolution, challenges and opportunities of the sector. Key facts like subscriber numbers, revenue contribution to GDP, and the global perspective are presented. Detailed company profiles of Airtel, Jio, and Vodafone Idea are also included covering aspects like vision, mission, history and SWOT analysis. The document thus serves as a comprehensive report on the telecom industry in India.
A new report published today by The Economist Intelligence Unit finds that progress in providing faster broadband access varies significantly across South-East Asia, despite the economic opportunities being well acknowledged.
There are great differences in the level of broadband planning and implementation, where even leaders, such as Singapore and Malaysia, face challenges in achieving greater coverage and uptake. In Singapore, 95% of households have access to fiber to the home (FTTH) network speed and 46% of them have subscribed to it. In Myanmar, by contrast, there is not even a national broadband plan. Among those with a plan for development, implementation is uneven.
This is among the key findings of The future of broadband in South-East Asia, an Economist Intelligence Unit report commissioned by Huawei. Although the Association of Southeast Asian Nations’ ICT Masterplan 2015 maps out a strategy to achieve greater integration across six areas, including infrastructure development and bridging the digital divide, implementation remains a domestic issue. In Malaysia, for instance, broadband targets are based on speeds of 256Kbps with the aim to provide 10Mbps or greater to high economic impact areas. The government has set a target to increase the broadband penetration rate to 75% of households by 2015.
Mobile-broadband has been touted as a quick way to provide broader access, but experts are now concluding that it is not a silver bullet. Conversion of spectrum allocation, the necessary technical development to provide faster mobile speeds, has been slow across much of the region. Even where successful policies are in place, such as in Singapore, limited bandwidth for data poses an emerging challenge. This highlights the continued importance of fixed broadband networks to supplement increasingly crowded mobile networks.
The report also finds that, in order not to fall behind, regulators are now taking a more holistic perspective and working with industry to resolve such issues and promote strong infrastructure environments.
As the information society grows in importance, digital inclusiveness becomes more urgent. Yet reaching rural and vulnerable populations remains difficult even for leading countries such as Singapore and Malaysia. Cyber security has also emerged as an issue which can affect uptake.
Despite the financial and practical challenges of broadband implementation, it remains the easier part of the supply and demand equation. More difficult are the challenges of improving affordability and raising awareness of the benefits of broadband adoption. Countries are only now beginning to tackle these issues.
The document discusses how to foster broadband internet development in Africa. It outlines that broadband infrastructure is key to digital transformation but connectivity in Africa currently lags. It recommends developing a digital policy that establishes an enabling regulatory framework, fosters infrastructure investment through incentives and fair competition, promotes affordability, utilizes cost-effective solutions, and boosts local content development.
Vodafone Group is the world's leading mobile telecommunications company with operations in Europe, the Middle East, Africa, Asia Pacific and the United States. Vodafone has a market capitalization of approximately £71.2 billion and equity interests in 31 countries across five continents. Vodafone Essar is Vodafone's Indian subsidiary with over 85.82 million customers across India. The Indian telecom market is the fastest growing in the world and the second largest market globally in terms of wireless and wireline subscribers. Vodafone's business strategy in India focuses on leveraging its generic strategy and addressing the threats from new competitors through diversification and a focus on rural markets, infrastructure sharing, and
The major players in the global GSM network industry include Nokia, Samsung, Ericsson, Huawei and ZTE. Nokia was one of the early leaders in GSM technology and equipment, helping drive the worldwide adoption of 2G networks. Samsung, Ericsson and Huawei have also become top equipment suppliers. On the network operator side, major GSM service providers globally include Vodafone, China Mobile, AT&T and Verizon, among others. These companies have built out extensive GSM networks over decades to serve billions of mobile subscribers worldwide.
Following from the theme of the 16th annual IAD Summit, this report provides tips and roadmaps to how you can access, engage and retain your stakeholders
Similar to Strategic Orientation and Service Quality of Mobile Telephone Network MTN in Selected States in Nigeria (20)
‘Six Sigma Technique’ A Journey Through its Implementationijtsrd
The manufacturing industries all over the world are facing tough challenges for growth, development and sustainability in today’s competitive environment. They have to achieve apex position by adapting with the global competitive environment by delivering goods and services at low cost, prime quality and better price to increase wealth and consumer satisfaction. Cost Management ensures profit, growth and sustainability of the business with implementation of Continuous Improvement Technique like Six Sigma. This leads to optimize Business performance. The method drives for customer satisfaction, low variation, reduction in waste and cycle time resulting into a competitive advantage over other industries which did not implement it. The main objective of this paper ‘Six Sigma Technique A Journey Through Its Implementation’ is to conceptualize the effectiveness of Six Sigma Technique through the journey of its implementation. Aditi Sunilkumar Ghosalkar "‘Six Sigma Technique’: A Journey Through its Implementation" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64546.pdf Paper Url: https://www.ijtsrd.com/other-scientific-research-area/other/64546/‘six-sigma-technique’-a-journey-through-its-implementation/aditi-sunilkumar-ghosalkar
Edge Computing in Space Enhancing Data Processing and Communication for Space...ijtsrd
Edge computing, a paradigm that involves processing data closer to its source, has gained significant attention for its potential to revolutionize data processing and communication in space missions. With the increasing complexity and data volume generated by modern space missions, traditional centralized computing approaches face challenges related to latency, bandwidth, and security. Edge computing in space, involving on board processing and analysis of data, offers promising solutions to these challenges. This paper explores the concept of edge computing in space, its benefits, applications, and future prospects in enhancing space missions. Manish Verma "Edge Computing in Space: Enhancing Data Processing and Communication for Space Missions" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64541.pdf Paper Url: https://www.ijtsrd.com/computer-science/artificial-intelligence/64541/edge-computing-in-space-enhancing-data-processing-and-communication-for-space-missions/manish-verma
Dynamics of Communal Politics in 21st Century India Challenges and Prospectsijtsrd
Communal politics in India has evolved through centuries, weaving a complex tapestry shaped by historical legacies, colonial influences, and contemporary socio political transformations. This research comprehensively examines the dynamics of communal politics in 21st century India, emphasizing its historical roots, socio political dynamics, economic implications, challenges, and prospects for mitigation. The historical perspective unravels the intricate interplay of religious identities and power dynamics from ancient civilizations to the impact of colonial rule, providing insights into the evolution of communalism. The socio political dynamics section delves into the contemporary manifestations, exploring the roles of identity politics, socio economic disparities, and globalization. The economic implications section highlights how communal politics intersects with economic issues, perpetuating disparities and influencing resource allocation. Challenges posed by communal politics are scrutinized, revealing multifaceted issues ranging from social fragmentation to threats against democratic values. The prospects for mitigation present a multifaceted approach, incorporating policy interventions, community engagement, and educational initiatives. The paper conducts a comparative analysis with international examples, identifying common patterns such as identity politics and economic disparities. It also examines unique challenges, emphasizing Indias diverse religious landscape, historical legacy, and secular framework. Lessons for effective strategies are drawn from international experiences, offering insights into inclusive policies, interfaith dialogue, media regulation, and global cooperation. By scrutinizing historical epochs, contemporary dynamics, economic implications, and international comparisons, this research provides a comprehensive understanding of communal politics in India. The proposed strategies for mitigation underscore the importance of a holistic approach to foster social harmony, inclusivity, and democratic values. Rose Hossain "Dynamics of Communal Politics in 21st Century India: Challenges and Prospects" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64528.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/history/64528/dynamics-of-communal-politics-in-21st-century-india-challenges-and-prospects/rose-hossain
Assess Perspective and Knowledge of Healthcare Providers Towards Elehealth in...ijtsrd
Background and Objective Telehealth has become a well known tool for the delivery of health care in Saudi Arabia, and the perspective and knowledge of healthcare providers are influential in the implementation, adoption and advancement of the method. This systematic review was conducted to examine the current literature base regarding telehealth and the related healthcare professional perspective and knowledge in the Kingdom of Saudi Arabia. Materials and Methods This systematic review was conducted by searching 7 databases including, MEDLINE, CINHAL, Web of Science, Scopus, PubMed, PsycINFO, and ProQuest Central. Studies on healthcare practitioners telehealth knowledge and perspectives published in English in Saudi Arabia from 2000 to 2023 were included. Boland directed this comprehensive review. The researchers examined each connected study using the AXIS tool, which evaluates cross sectional systematic reviews. Narrative synthesis was used to summarise and convey the data. Results Out of 1840 search results, 10 studies were included. Positive outlook and limited knowledge among providers were seen across trials. Healthcare professionals like telehealth for its ability to improve quality, access, and delivery, save time and money, and be successful. Age, gender, occupation, and work experience also affect health workers knowledge. In Saudi Arabia, healthcare professionals face inadequate expert assistance, patient privacy, internet connection concerns, lack of training courses, lack of telehealth understanding, and high costs while performing telemedicine. Conclusions Healthcare practitioners telehealth perceptions and knowledge were examined in this systematic study. Its collection of concerned experts different personal attitudes and expertise would help enhance telehealths implementation in Saudi Arabia, develop its healthcare delivery alternative, and eliminate frequent problems. Badriah Mousa I Mulayhi | Dr. Jomin George | Judy Jenkins "Assess Perspective and Knowledge of Healthcare Providers Towards Elehealth in Saudi Arabia: A Systematic Review" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64535.pdf Paper Url: https://www.ijtsrd.com/medicine/other/64535/assess-perspective-and-knowledge-of-healthcare-providers-towards-elehealth-in-saudi-arabia-a-systematic-review/badriah-mousa-i-mulayhi
The Impact of Digital Media on the Decentralization of Power and the Erosion ...ijtsrd
The impact of digital media on the distribution of power and the weakening of traditional gatekeepers has gained considerable attention in recent years. The adoption of digital technologies and the internet has resulted in declining influence and power for traditional gatekeepers such as publishing houses and news organizations. Simultaneously, digital media has facilitated the emergence of new voices and players in the media industry. Digital medias impact on power decentralization and gatekeeper erosion is visible in several ways. One significant aspect is the democratization of information, which enables anyone with an internet connection to publish and share content globally, leading to citizen journalism and bypassing traditional gatekeepers. Another aspect is the disruption of conventional media industry business models, as traditional organizations struggle to adjust to the decrease in advertising revenue and the rise of digital platforms. Alternative business models, such as subscription models and crowdfunding, have become more prevalent, leading to the emergence of new players. Overall, the impact of digital media on the distribution of power and the weakening of traditional gatekeepers has brought about significant changes in the media landscape and the way information is shared. Further research is required to fully comprehend the implications of these changes and their impact on society. Dr. Kusum Lata "The Impact of Digital Media on the Decentralization of Power and the Erosion of Traditional Gatekeepers" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64544.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/political-science/64544/the-impact-of-digital-media-on-the-decentralization-of-power-and-the-erosion-of-traditional-gatekeepers/dr-kusum-lata
Online Voices, Offline Impact Ambedkars Ideals and Socio Political Inclusion ...ijtsrd
This research investigates the nexus between online discussions on Dr. B.R. Ambedkars ideals and their impact on social inclusion among college students in Gurugram, Haryana. Surveying 240 students from 12 government colleges, findings indicate that 65 actively engage in online discussions, with 80 demonstrating moderate to high awareness of Ambedkars ideals. Statistically significant correlations reveal that higher online engagement correlates with increased awareness p 0.05 and perceived social inclusion. Variations across colleges and a notable effect of college type on perceived social inclusion highlight the influence of contextual factors. Furthermore, the intersectional analysis underscores nuanced differences based on gender, caste, and socio economic status. Dr. Kusum Lata "Online Voices, Offline Impact: Ambedkar's Ideals and Socio-Political Inclusion - A Study of Gurugram District" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64543.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/political-science/64543/online-voices-offline-impact-ambedkars-ideals-and-sociopolitical-inclusion--a-study-of-gurugram-district/dr-kusum-lata
Problems and Challenges of Agro Entreprenurship A Studyijtsrd
Noting calls for contextualizing Agro entrepreneurs problems and challenges of the agro entrepreneurs and for greater attention to the Role of entrepreneurs in agro entrepreneurship research, we conduct a systematic literature review of extent research in agriculture entrepreneurship to overcome the study objectives of complications of agro entrepreneurs through various factors, Development of agriculture products is a key factor for the overall economic growth of agro entrepreneurs Agro Entrepreneurs produces firsthand large scale employment, utilizes the labor and natural resources, This research outlines the problems of Weather and Soil Erosions, Market price fluctuation, stimulates labor cost problems, reduces concentration of Price volatility, Dependency on Intermediaries, induces Limited Bargaining Power, and Storage and Transportation Costs. This paper mainly devoted to highlight Problems and challenges faced for the sustainable of Agro Entrepreneurs in India. Vinay Prasad B "Problems and Challenges of Agro Entreprenurship - A Study" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64540.pdf Paper Url: https://www.ijtsrd.com/other-scientific-research-area/other/64540/problems-and-challenges-of-agro-entreprenurship--a-study/vinay-prasad-b
Comparative Analysis of Total Corporate Disclosure of Selected IT Companies o...ijtsrd
Disclosure is a process through which a business enterprise communicates with external parties. A corporate disclosure is communication of financial and non financial information of the activities of a business enterprise to the interested entities. Corporate disclosure is done through publishing annual reports. So corporate disclosure through annual reports plays a vital role in the life of all the companies and provides valuable information to investors. The basic objectives of corporate disclosure is to give a true and fair view of companies to the parties related either directly or indirectly like owner, government, creditors, shareholders etc. in the companies act, provisions have been made about mandatory and voluntary disclosure. The IT sector in India is rapidly growing, the trend to invest in the IT sector is rising and employment opportunities in IT sectors are also increasing. Therefore the IT sector is expected to have fair, full and adequate disclosure of all information. Unfair and incomplete disclosure may adversely affect the entire economy. A research study on disclosure practices of IT companies could play an important role in this regard. Hence, the present research study has been done to study and review comparative analysis of total corporate disclosure of selected IT companies of India and to put forward overall findings and suggestions with a view to increase disclosure score of these companies. The researcher hopes that the present research study will be helpful to all selected Companies for improving level of corporate disclosure through annual reports as well as the government, creditors, investors, all business organizations and upcoming researcher for comparative analyses of level of corporate disclosure with special reference to selected IT companies. Dr. Vaibhavi D. Thaker "Comparative Analysis of Total Corporate Disclosure of Selected IT Companies of India" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64539.pdf Paper Url: https://www.ijtsrd.com/other-scientific-research-area/other/64539/comparative-analysis-of-total-corporate-disclosure-of-selected-it-companies-of-india/dr-vaibhavi-d-thaker
The Impact of Educational Background and Professional Training on Human Right...ijtsrd
This study investigated the impact of educational background and professional training on human rights awareness among secondary school teachers in the Marathwada region of Maharashtra, India. The key findings reveal that higher levels of education, particularly a master’s degree, and fields of study related to education, humanities, or social sciences are associated with greater human rights awareness among teachers. Additionally, both pre service teacher training and in service professional development programs focused on human rights education significantly enhance teacher’s knowledge, skills, and competencies in promoting human rights principles in their classrooms. Baig Ameer Bee Mirza Abdul Aziz | Dr. Syed Azaz Ali Amjad Ali "The Impact of Educational Background and Professional Training on Human Rights Awareness among Secondary School Teachers" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64529.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/education/64529/the-impact-of-educational-background-and-professional-training-on-human-rights-awareness-among-secondary-school-teachers/baig-ameer-bee-mirza-abdul-aziz
A Study on the Effective Teaching Learning Process in English Curriculum at t...ijtsrd
“One Language sets you in a corridor for life. Two languages open every door along the way” Frank Smith English as a foreign language or as a second language has been ruling in India since the period of Lord Macaulay. But the question is how much we teach or learn English properly in our culture. Is there any scope to use English as a language rather than a subject How much we learn or teach English without any interference of mother language specially in the classroom teaching learning scenario in West Bengal By considering all these issues the researcher has attempted in this article to focus on the effective teaching learning process comparing to other traditional strategies in the field of English curriculum at the secondary level to investigate whether they fulfill the present teaching learning requirements or not by examining the validity of the present curriculum of English. The purpose of this study is to focus on the effectiveness of the systematic, scientific, sequential and logical transaction of the course between the teachers and the learners in the perspective of the 5Es programme that is engage, explore, explain, extend and evaluate. Sanchali Mondal | Santinath Sarkar "A Study on the Effective Teaching Learning Process in English Curriculum at the Secondary Level of West Bengal" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd62412.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/education/62412/a-study-on-the-effective-teaching-learning-process-in-english-curriculum-at-the-secondary-level-of-west-bengal/sanchali-mondal
The Role of Mentoring and Its Influence on the Effectiveness of the Teaching ...ijtsrd
This paper reports on a study which was conducted to investigate the role of mentoring and its influence on the effectiveness of the teaching of Physics in secondary schools in the South West Region of Cameroon. The study adopted the convergent parallel mixed methods design, focusing on respondents in secondary schools in the South West Region of Cameroon. Both quantitative and qualitative data were collected, analysed separately, and the results were compared to see if the findings confirm or disconfirm each other. The quantitative analysis found that majority of the respondents 72 of Physics teachers affirmed that they had more experienced colleagues as mentors to help build their confidence, improve their teaching, and help them improve their effectiveness and efficiency in guiding learners’ achievements. Only 28 of the respondents disagreed with these statements. With majority respondents 72 agreeing with the statements, it implies that in most secondary schools, experienced Physics teachers act as mentors to build teachers’ confidence in teaching and improving students’ learning. The interview qualitative data analysis summarized how secondary school Principals use meetings with mentors and mentees to promote mentorship in the school milieu. This has helped strengthen teachers’ classroom practices in secondary schools in the South West Region of Cameroon. With the results confirming each other, the study recommends that mentoring should focus on helping teachers employ social interactions and instructional practices feedback and clarity in teaching that have direct measurable impact on students’ learning achievements. Andrew Ngeim Sumba | Frederick Ebot Ashu | Peter Agborbechem Tambi "The Role of Mentoring and Its Influence on the Effectiveness of the Teaching of Physics in Secondary Schools in the South West Region of Cameroon" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64524.pdf Paper Url: https://www.ijtsrd.com/management/management-development/64524/the-role-of-mentoring-and-its-influence-on-the-effectiveness-of-the-teaching-of-physics-in-secondary-schools-in-the-south-west-region-of-cameroon/andrew-ngeim-sumba
Design Simulation and Hardware Construction of an Arduino Microcontroller Bas...ijtsrd
This study primarily focuses on the design of a high side buck converter using an Arduino microcontroller. The converter is specifically intended for use in DC DC applications, particularly in standalone solar PV systems where the PV output voltage exceeds the load or battery voltage. To evaluate the performance of the converter, simulation experiments are conducted using Proteus Software. These simulations provide insights into the input and output voltages, currents, powers, and efficiency under different state of charge SoC conditions of a 12V,70Ah rechargeable lead acid battery. Additionally, the hardware design of the converter is implemented, and practical data is collected through operation, monitoring, and recording. By comparing the simulation results with the practical results, the efficiency and performance of the designed converter are assessed. The findings indicate that while the buck converter is suitable for practical use in standalone PV systems, its efficiency is compromised due to a lower output current. Chan Myae Aung | Dr. Ei Mon "Design Simulation and Hardware Construction of an Arduino-Microcontroller Based DC-DC High-Side Buck Converter for Standalone PV System" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64518.pdf Paper Url: https://www.ijtsrd.com/engineering/mechanical-engineering/64518/design-simulation-and-hardware-construction-of-an-arduinomicrocontroller-based-dcdc-highside-buck-converter-for-standalone-pv-system/chan-myae-aung
Sustainable Energy by Paul A. Adekunte | Matthew N. O. Sadiku | Janet O. Sadikuijtsrd
Energy becomes sustainable if it meets the needs of the present without compromising the ability of future generations to meet their own needs. Some of the definitions of sustainable energy include the considerations of environmental aspects such as greenhouse gas emissions, social, and economic aspects such as energy poverty. Generally far more sustainable than fossil fuel are renewable energy sources such as wind, hydroelectric power, solar, and geothermal energy sources. Worthy of note is that some renewable energy projects, like the clearing of forests to produce biofuels, can cause severe environmental damage. The sustainability of nuclear power which is a low carbon source is highly debated because of concerns about radioactive waste, nuclear proliferation, and accidents. The switching from coal to natural gas has environmental benefits, including a lower climate impact, but could lead to delay in switching to more sustainable options. “Carbon capture and storage” can be built into power plants to remove the carbon dioxide CO2 emissions, but this technology is expensive and has rarely been implemented. Leading non renewable energy sources around the world is fossil fuels, coal, petroleum, and natural gas. Nuclear energy is usually considered another non renewable energy source, although nuclear energy itself is a renewable energy source, but the material used in nuclear power plants is not. The paper addresses the issue of sustainable energy, its attendant benefits to the future generation, and humanity in general. Paul A. Adekunte | Matthew N. O. Sadiku | Janet O. Sadiku "Sustainable Energy" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64534.pdf Paper Url: https://www.ijtsrd.com/engineering/electrical-engineering/64534/sustainable-energy/paul-a-adekunte
Concepts for Sudan Survey Act Implementations Executive Regulations and Stand...ijtsrd
This paper aims to outline the executive regulations, survey standards, and specifications required for the implementation of the Sudan Survey Act, and for regulating and organizing all surveying work activities in Sudan. The act has been discussed for more than 5 years. The Land Survey Act was initiated by the Sudan Survey Authority and all official legislations were headed by the Sudan Ministry of Justice till it was issued in 2022. The paper presents conceptual guidelines to be used for the Survey Act implementation and to regulate the survey work practice, standardizing the field surveys, processing, quality control, procedures, and the processes related to survey work carried out by the stakeholders and relevant authorities in Sudan. The conceptual guidelines are meant to improve the quality and harmonization of geospatial data and to aid decision making processes as well as geospatial information systems. The established comprehensive executive regulations will govern and regulate the implementation of the Sudan Survey Geomatics Act in all surveying and mapping practices undertaken by the Sudan Survey Authority SSA and state local survey departments for public or private sector organizations. The targeted standards and specifications include the reference frame, projection, coordinate systems, and the guidelines and specifications that must be followed in the field of survey work, processes, and mapping products. In the last few decades, there has been a growing awareness of the importance of geomatics activities and measurements on the Earths surface in space and time, together with observing and mapping the changes. In such cases, data must be captured promptly, standardized, and obtained with more accuracy and specified in much detail. The paper will also highlight the current situation in Sudan, the degree to which survey standards are used, the problems encountered, and the errors that arise from not using the standards and survey specifications. Kamal A. A. Sami "Concepts for Sudan Survey Act Implementations - Executive Regulations and Standards" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd63484.pdf Paper Url: https://www.ijtsrd.com/engineering/civil-engineering/63484/concepts-for-sudan-survey-act-implementations--executive-regulations-and-standards/kamal-a-a-sami
Towards the Implementation of the Sudan Interpolated Geoid Model Khartoum Sta...ijtsrd
The discussions between ellipsoid and geoid have invoked many researchers during the recent decades, especially during the GNSS technology era, which had witnessed a great deal of development but still geoid undulation requires more investigations. To figure out a solution for Sudans local geoid, this research has tried to intake the possibility of determining the geoid model by following two approaches, gravimetric and geometrical geoid model determination, by making use of GNSS leveling benchmarks at Khartoum state. The Benchmarks are well distributed in the study area, in which, the horizontal coordinates and the height above the ellipsoid have been observed by GNSS while orthometric heights were carried out using precise leveling. The Global Geopotential Model GGM represented in EGM2008 has been exploited to figure out the geoid undulation at the benchmarks in the study area. This is followed by a fitting process, that has been done to suit the geoid undulation data which has been computed using GNSS leveling data and geoid undulation inspired by the EGM2008. Two geoid surfaces were created after the fitting process to ensure that they are identical and both of them could be counted for getting the same geoid undulation with an acceptable accuracy. In this respect, statistical operation played an important role in ensuring the consistency and integrity of the model by applying cross validation techniques splitting the data into training and testing datasets for building the geoid model and testing its eligibility. The geometrical solution for geoid undulation computation has been utilized by applying straightforward equations that facilitate the calculation of the geoid undulation directly through applying statistical techniques for the GNSS leveling data of the study area to get the common equation parameters values that could be utilized to calculate geoid undulation of any position in the study area within the claimed accuracy. Both systems were checked and proved eligible to be used within the study area with acceptable accuracy which may contribute to solving the geoid undulation problem in the Khartoum area, and be further generalized to determine the geoid model over the entire country, and this could be considered in the future, for regional and continental geoid model. Ahmed M. A. Mohammed. | Kamal A. A. Sami "Towards the Implementation of the Sudan Interpolated Geoid Model (Khartoum State Case Study)" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd63483.pdf Paper Url: https://www.ijtsrd.com/engineering/civil-engineering/63483/towards-the-implementation-of-the-sudan-interpolated-geoid-model-khartoum-state-case-study/ahmed-m-a-mohammed
Activating Geospatial Information for Sudans Sustainable Investment Mapijtsrd
Sudan is witnessing an acceleration in the processes of development and transformation in the performance of government institutions to raise the productivity and investment efficiency of the government sector. The development plans and investment opportunities have focused on achieving national goals in various sectors. This paper aims to illuminate the path to the future and provide geospatial data and information to develop the investment climate and environment for all sized businesses, and to bridge the development gap between the Sudan states. The Sudan Survey Authority SSA is the main advisor to the Sudan Government in conducting surveying, mappings, designing, and developing systems related to geospatial data and information. In recent years, SSA made a strategic partnership with the Ministry of Investment to activate Geospatial Information for Sudans Sustainable Investment and in particular, for the preparation and implementation of the Sudan investment map, based on the directives and objectives of the Ministry of Investment MI in Sudan. This paper comes within the framework of activating the efforts of the Ministry of Investment to develop technical investment services by applying techniques adopted by the Ministry and its strategic partners for advancing investment processes in the country. Kamal A. A. Sami "Activating Geospatial Information for Sudan's Sustainable Investment Map" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd63482.pdf Paper Url: https://www.ijtsrd.com/engineering/information-technology/63482/activating-geospatial-information-for-sudans-sustainable-investment-map/kamal-a-a-sami
Educational Unity Embracing Diversity for a Stronger Societyijtsrd
In a rapidly changing global landscape, the importance of education as a unifying force cannot be overstated. This paper explores the crucial role of educational unity in fostering a stronger and more inclusive society through the embrace of diversity. By examining the benefits of diverse learning environments, the paper aims to highlight the positive impact on societal strength. The discussion encompasses various dimensions, from curriculum design to classroom dynamics, and emphasizes the need for educational institutions to become catalysts for unity in diversity. It highlights the need for a paradigm shift in educational policies, curricula, and pedagogical approaches to ensure that they are reflective of the diverse fabric of society. This paper also addresses the challenges associated with implementing inclusive educational practices and offers practical strategies for overcoming barriers. It advocates for collaborative efforts between educational institutions, policymakers, and communities to create a supportive ecosystem that promotes diversity and unity. Mr. Amit Adhikari | Madhumita Teli | Gopal Adhikari "Educational Unity: Embracing Diversity for a Stronger Society" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64525.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/education/64525/educational-unity-embracing-diversity-for-a-stronger-society/mr-amit-adhikari
Integration of Indian Indigenous Knowledge System in Management Prospects and...ijtsrd
The diversity of indigenous knowledge systems in India is vast and can vary significantly between different communities and regions. Preserving and respecting these knowledge systems is crucial for maintaining cultural heritage, promoting sustainable practices, and fostering cross cultural understanding. In this paper, an overview of the prospects and challenges associated with incorporating Indian indigenous knowledge into management is explored. It is found that IIKS helps in management in many areas like sustainable development, tourism, food security, natural resource management, cultural preservation and innovation, etc. However, IIKS integration with management faces some challenges in the form of a lack of documentation, cultural sensitivity, language barriers legal framework, etc. Savita Lathwal "Integration of Indian Indigenous Knowledge System in Management: Prospects and Challenges" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd63500.pdf Paper Url: https://www.ijtsrd.com/management/accounting-and-finance/63500/integration-of-indian-indigenous-knowledge-system-in-management-prospects-and-challenges/savita-lathwal
DeepMask Transforming Face Mask Identification for Better Pandemic Control in...ijtsrd
The COVID 19 pandemic has highlighted the crucial need of preventive measures, with widespread use of face masks being a key method for slowing the viruss spread. This research investigates face mask identification using deep learning as a technological solution to be reducing the risk of coronavirus transmission. The proposed method uses state of the art convolutional neural networks CNNs and transfer learning to automatically recognize persons who are not wearing masks in a variety of circumstances. We discuss how this strategy improves public health and safety by providing an efficient manner of enforcing mask wearing standards. The report also discusses the obstacles, ethical concerns, and prospective applications of face mask detection systems in the ongoing fight against the pandemic. Dilip Kumar Sharma | Aaditya Yadav "DeepMask: Transforming Face Mask Identification for Better Pandemic Control in the COVID-19 Era" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64522.pdf Paper Url: https://www.ijtsrd.com/engineering/electronics-and-communication-engineering/64522/deepmask-transforming-face-mask-identification-for-better-pandemic-control-in-the-covid19-era/dilip-kumar-sharma
Streamlining Data Collection eCRF Design and Machine Learningijtsrd
Efficient and accurate data collection is paramount in clinical trials, and the design of Electronic Case Report Forms eCRFs plays a pivotal role in streamlining this process. This paper explores the integration of machine learning techniques in the design and implementation of eCRFs to enhance data collection efficiency. We delve into the synergies between eCRF design principles and machine learning algorithms, aiming to optimize data quality, reduce errors, and expedite the overall data collection process. The application of machine learning in eCRF design brings forth innovative approaches to data validation, anomaly detection, and real time adaptability. This paper discusses the benefits, challenges, and future prospects of leveraging machine learning in eCRF design for streamlined and advanced data collection in clinical trials. Dhanalakshmi D | Vijaya Lakshmi Kannareddy "Streamlining Data Collection: eCRF Design and Machine Learning" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd63515.pdf Paper Url: https://www.ijtsrd.com/biological-science/biotechnology/63515/streamlining-data-collection-ecrf-design-and-machine-learning/dhanalakshmi-d
Chapter wise All Notes of First year Basic Civil Engineering.pptxDenish Jangid
Chapter wise All Notes of First year Basic Civil Engineering
Syllabus
Chapter-1
Introduction to objective, scope and outcome the subject
Chapter 2
Introduction: Scope and Specialization of Civil Engineering, Role of civil Engineer in Society, Impact of infrastructural development on economy of country.
Chapter 3
Surveying: Object Principles & Types of Surveying; Site Plans, Plans & Maps; Scales & Unit of different Measurements.
Linear Measurements: Instruments used. Linear Measurement by Tape, Ranging out Survey Lines and overcoming Obstructions; Measurements on sloping ground; Tape corrections, conventional symbols. Angular Measurements: Instruments used; Introduction to Compass Surveying, Bearings and Longitude & Latitude of a Line, Introduction to total station.
Levelling: Instrument used Object of levelling, Methods of levelling in brief, and Contour maps.
Chapter 4
Buildings: Selection of site for Buildings, Layout of Building Plan, Types of buildings, Plinth area, carpet area, floor space index, Introduction to building byelaws, concept of sun light & ventilation. Components of Buildings & their functions, Basic concept of R.C.C., Introduction to types of foundation
Chapter 5
Transportation: Introduction to Transportation Engineering; Traffic and Road Safety: Types and Characteristics of Various Modes of Transportation; Various Road Traffic Signs, Causes of Accidents and Road Safety Measures.
Chapter 6
Environmental Engineering: Environmental Pollution, Environmental Acts and Regulations, Functional Concepts of Ecology, Basics of Species, Biodiversity, Ecosystem, Hydrological Cycle; Chemical Cycles: Carbon, Nitrogen & Phosphorus; Energy Flow in Ecosystems.
Water Pollution: Water Quality standards, Introduction to Treatment & Disposal of Waste Water. Reuse and Saving of Water, Rain Water Harvesting. Solid Waste Management: Classification of Solid Waste, Collection, Transportation and Disposal of Solid. Recycling of Solid Waste: Energy Recovery, Sanitary Landfill, On-Site Sanitation. Air & Noise Pollution: Primary and Secondary air pollutants, Harmful effects of Air Pollution, Control of Air Pollution. . Noise Pollution Harmful Effects of noise pollution, control of noise pollution, Global warming & Climate Change, Ozone depletion, Greenhouse effect
Text Books:
1. Palancharmy, Basic Civil Engineering, McGraw Hill publishers.
2. Satheesh Gopi, Basic Civil Engineering, Pearson Publishers.
3. Ketki Rangwala Dalal, Essentials of Civil Engineering, Charotar Publishing House.
4. BCP, Surveying volume 1
A workshop hosted by the South African Journal of Science aimed at postgraduate students and early career researchers with little or no experience in writing and publishing journal articles.
How to Build a Module in Odoo 17 Using the Scaffold MethodCeline George
Odoo provides an option for creating a module by using a single line command. By using this command the user can make a whole structure of a module. It is very easy for a beginner to make a module. There is no need to make each file manually. This slide will show how to create a module using the scaffold method.
How to Add Chatter in the odoo 17 ERP ModuleCeline George
In Odoo, the chatter is like a chat tool that helps you work together on records. You can leave notes and track things, making it easier to talk with your team and partners. Inside chatter, all communication history, activity, and changes will be displayed.
Main Java[All of the Base Concepts}.docxadhitya5119
This is part 1 of my Java Learning Journey. This Contains Custom methods, classes, constructors, packages, multithreading , try- catch block, finally block and more.
Reimagining Your Library Space: How to Increase the Vibes in Your Library No ...Diana Rendina
Librarians are leading the way in creating future-ready citizens – now we need to update our spaces to match. In this session, attendees will get inspiration for transforming their library spaces. You’ll learn how to survey students and patrons, create a focus group, and use design thinking to brainstorm ideas for your space. We’ll discuss budget friendly ways to change your space as well as how to find funding. No matter where you’re at, you’ll find ideas for reimagining your space in this session.
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...Dr. Vinod Kumar Kanvaria
Exploiting Artificial Intelligence for Empowering Researchers and Faculty,
International FDP on Fundamentals of Research in Social Sciences
at Integral University, Lucknow, 06.06.2024
By Dr. Vinod Kumar Kanvaria
A review of the growth of the Israel Genealogy Research Association Database Collection for the last 12 months. Our collection is now passed the 3 million mark and still growing. See which archives have contributed the most. See the different types of records we have, and which years have had records added. You can also see what we have for the future.
This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
हिंदी वर्णमाला पीपीटी, hindi alphabet PPT presentation, hindi varnamala PPT, Hindi Varnamala pdf, हिंदी स्वर, हिंदी व्यंजन, sikhiye hindi varnmala, dr. mulla adam ali, hindi language and literature, hindi alphabet with drawing, hindi alphabet pdf, hindi varnamala for childrens, hindi language, hindi varnamala practice for kids, https://www.drmullaadamali.com
2. International Journal of Trend in Scientific Research and Development (IJTSRD) @ www.ijtsrd.com eISSN: 2456-6470
@ IJTSRD | Unique Paper ID – IJTSRD43658 | Volume – 5 | Issue – 4 | May-June 2021 Page 1482
Varnali, 2020). The decline in performance of fixed lines has
been especially strong in countries where the traditional
cable infrastructure is not well developed. However, this
reality is more evident in most developing economies. In
Africa, telecommunications industry has been undergoing
major reforms since the 1980s, especially in the past few
years. The telecommunication sector performance is the
result of a combination of factors such as regulatory
governance and incentives, competition, ownership, and
political stability (Cacciolatti & Lee, 2016). However,limited
network access coverage remains a key barrier to mobile
internet adoption. In Nigeria, the rate of network coverage is
still adjudged to be very poor even in the urban areas when
compared to other nations of the world (Pantano, Priporas,
Sorace & Iazzolino, 2017). Lack of adequate network
coverage and capacity are the leading causes that affect
service quality in Nigeria cellular networks, as itisoneofthe
factors influencing subscribers’ decision to switch from one
service provider to another (Bankole, Ogundipe, Ogundepo,
Oghogho, 2020). Despitehavingmoderatenetwork coverage
in urban areas, the network capacity is still limited with
respect to the various networks in Nigeria. However,
network related problems such as network outage, call
dropout are among the reasons why subscribers switch
among network serviceproviders(Danish,Ahmad,Ateeq, Ali
& Humayon, 2015).
MTN Nigeria has also been significantly impacted by the
recent recession and rapid currency depreciation(Khdour&
Al-Raoush, 2020). The company is one ofthelargest revenue
generators for its South African parent company, which
reported that revenues fromitsNigerianarmstoodatR36bn
($2.8bn) in 2017, equal to 27.2% of total revenue that year.
MTN’s Nigerian operations were impacted by currency
depreciation in 2017, however, with revenues falling by
23.6% from R47.1bn ($3.6bn) in 2016, as the naira
depreciated by 11.4%againsttheSouthAfricanrand(Lartey,
Meng, Wang & Osei-Mireku, 2020).MTN Groupreported that
total capital expenditure in Nigeria rose from R8.7bn
($671.9m) in 2016 to R9bn ($695.1m) in 2017, although
2018’s planned capital expenditure was forecast to fall to
R6.92bn ($532.9m) (Al-Weshah, Al-Manasrah & Al-
Qatawneh, 2019).Limiteddomesticnetwork connectivity isa
primary challenge facing infrastructure companies and
broadband expansion in the country, and inNovember2017
local media stated that Nigeria’s submarine cable system
remains underutilized, largely as a result of limited fibre
networks hindered by right-of-way(ROW)issues(Alqahtani
& Uslay, 2020). This is despite significant levels of
investment in infrastructure, including Ntel’s $600m South
Atlantic 3 fibre-optic cable, MTN’s $650m West Africa Cable
System, Dolphin Telecoms’ $700m Africa Coast to Europe
cable, MainOne’s $300m cable and Globacom’s $800m Glo-1
cable (Ullah, Iqbal & Shams, 2020).
The telecommunication industry is operating in a highly
competitive environment and the interest, time and level of
commitment to strategydevelopmentdependa greatdeal on
the level and degree of competitiveness of the particular
industry or environment in which businesses operate
(Delshab, Kerwin & Cegarra-Navarro, 2020). A firm’s
strategic orientation reflects the strategic directions
implemented by a firm to create theproper behaviorsfor the
continuous superior performance of the business (Taneva-
Veshoska, Drakulevski & Trajkovska, 2016). Strategic
orientation is important in finding out the organization's
chances and abilities support environment and to secure
competitive advantage for itself(Tutar,Nart&Bingol,2015).
The choice of strategic orientation is often based on the
tangible and intangible resources the company possess (Na,
Kang & Jeong, 2019). In practice, this implicates that the
strategic orientation generallyreflectsthe beliefsandmental
models of the senior executives in the company (Pantano,
Priporas, Sorace & Iazzolino,2017).However,somestrategic
orientations are constraining while othersareconsideredas
a supportive setting for a firm’s capabilities to be more
dynamic in responding to customer needs as well as
environment changes (Bankole, Ogundipe, Ogundepo,
Oghogho, 2020). Strategic orientation development is by
nature complex, thus it must have clear priorities in order to
be manageable (Tutar, Nart & Bingol, 2015).
In the recent years, teleco managers are becoming
increasingly aware of the need to create value for their
customers in the form of providing qualityservices.Network
services quality constitutes a crucial factor that influences
the customers’ willingness to repeat the experience or to
recommend it to their friends or colleagues (Gupta, Drave,
Dwivedi, Baabdullah & Ismagilova,2020).Pantano,Priporas,
Sorace and Iazzolino(2017) emphasized thatservice quality
is successful when it is capable of promoting customer
engagement and creating memories within them. For this
study, the major elements that directlyaffectsservicequality
are customer orientation, technologyorientation,marketing
capabilities and market orientation will be the consequence
from this interaction. Building service quality becomes the
foremost priority for marketing managers of the
telecommunication service provider. This is a way to secure
customer loyalty, expand the customer base, increase the
company’s performance, ensure the company survival and
create a deeper connection with its customer on a personal
level in the years ahead (Nobar & Rostamzadeh,
2018).Customers dwindling service quality with
telecommunications services provision in Nigeria is not
unconnected with the perception that some mobile
operators are declaring substantial profits annually while
providing poor quality services and charging high tariffs for
their services (Williams, Shaw & Allen, 2017).
Multiple evidences from the strategic orientation literature
indicate that theoretical development on the adoption of
multiple strategic orientations has failed to catch up with
contemporary organizational practices (Pscheidt-Gieseler,
Didonet, Toaldo & Martins, 2018). Although many studies in
the Management literature incorporated strategic
orientation (Bankole, Ogundipe, Ogundepo, Oghogho, 2020;
Cacciolatti & Lee, 2016; Sulaimon, Ogunkoya, Lasisi &
Shobayo, 2015; Tutar, Nart & Bingol, 2015), the effect on
organizational performance and the relationship between
strategic orientations remains unclear. Some extant study
found positive connections between orientations and
organizational performance. However, the majority of the
studies (Buzzao & Rizzi, 2021; Cacciolatti & Lee, 2016;
Danish, Ahmad, Ateeq, Ali & Humayon, 2015; Dastmalchian,
Bacon, McNeil, Steinke, Blyton, Kumar & Varnali, 2020) only
researched the direct relation between a specificorientation
and performance discarding variables such as customer
orientation, market orientation, market capabilities and
technology orientation that may potentially affect the
relation between orientation and service qualities.
This studyaddressed the aforementioned gaps in literature
on strategic orientation and firm’s service quality.The
3. International Journal of Trend in Scientific Research and Development (IJTSRD) @ www.ijtsrd.com eISSN: 2456-6470
@ IJTSRD | Unique Paper ID – IJTSRD43658 | Volume – 5 | Issue – 4 | May-June 2021 Page 1483
telecom industry is an interesting industry tostudy, notonly
due to its volatile nature in terms of technological
breakthrough and its policies, but also due to the high
growth rate of this industry over the past few decades and
the significant contribution of the industry to the economies
of nations. Based on these aforementioned, the study
examined the effect of strategic orientation dimensions
(customer orientation, technology orientation, marketing
capabilities and market orientation) on service qualities of
Mobile Telephone Network (MTN) in selected states in
Nigeria.
2. Literature Review
Strategic orientation refer to the manner in which a firm
adapts to its external environment (Chahal, Dangwal, &
Raina, 2016).Strategic orientation is viewed as principles
that direct and influence the activities of a firm and generate
the behaviours intended to ensure the viability and
performance of the firm (Hawrysz, 2020). Strategic
orientation is the philosophy of enterprises which
represents their attempts to reach higher performance and
shows how a job may be performed with a set of values and
beliefs. Strategic orientation is a group of value that
consistently becomes the strategic guide for company in
responding to the uncertainty of the environment faced by
the company (Matsuno & Mentzer, 2015; Bodea & Dutu,
2016).Strategic orientation as an option that can create
capabilities dynamically in a constantly changing business
environment and enable companies to respond quickly to
these changes (Buzzao, & Rizzi, 2021).
Customer orientation referstoa company’sunderstandingof
its buyers to be able to create continuously value for them
(Lee, Che-Ha & Alwi, 2020). Baber, Kaurav and Paul (2020)
define customer orientation as “the organization-wide
emphasis on evaluating and addressing customer needs”.
Customer orientation is an activity that directs the
organization to understand the desires that customers
express to get satisfactory productsandservices(Mediano&
Ruiz-Alba, 2019). Customer orientation is the extent to
which the organization commits its efforts to meet the
customers' needs and expectations in respect to the quality
of service provided, being customer focused includes
gathering information from the customers in order to fully
understand their needs and eventually satisfy them (Chu,
Wang & Lado, 2016).
Technology is an important method for connecting
customers and organizations. Organizations use technology
to improve their ability to collect customer information
(Nobar&Rostamzadeh,2018).Furthermore,anorganization
that is guided by technology has the opportunity to
accumulate vast technological knowledge stores by past
experience and processes which might be used to its
advantage (Amulya, 2013). A technologyorientedfirmseeks
to acquire new and advanced technologies to develop new
processes, products, and services, even though the rate of
technological change within its industry might affect its
technological adoption or development (Bartz, 2017).
Technology orientation is defined as a firm’s inclination to
introduce or use new technologies, products,orinnovations.
It suggests that customer value and the long term success of
the organization depends on new innovations,technological
solutions, products, services, or processes. Kyengo, Ombui
and Iravo (2016) stated that an organization’s technical
skills, R&D resources, and technological base can be central
in bringing innovative, better designed products into the
market. As a result, a technology oriented organization is
proactive in acquiring new technology and applying the
latest technologies to develop new products/services or
supporting applications.
The development of key marketing capabilities is regarded
as one of the main avenues by which firms can achieve
innovation and competitive advantage (Weerawardena,
2013; Weerawardena & O’Cass, 2014). According to Vorhies
(2019), marketing capabilities are not resources in
themselves but integrative processes wherebythecollective
knowledge, skills, and resources of a firm are applied totake
care of the market-related needs of the business. Ultimately,
marketing capabilities enable the businesstoaddvaluetoits
goods and services, adapt to market conditions, take
advantage of market opportunities, and overcome
competitive threats (Nobar & Rostamzadeh, 2018).
Marketing capabilities allow the organizations to better
understand the current and future needs of their customers
in order to better serve them and also to reach new
customers as well as to effectively analyze the competition.
Marketing capabilities reflects the organizational ability to
connect and serve certaincustomergroups.Suchcapabilities
allow companies to create profitable relationships with
customers and maintainthe customer basealreadyachieved,
which in turn impacts on organizational performance (Guo,
Xu, Tang, Liu-Thompkins, Guo and Dong, 2018).
Market orientation is regarded as a crucial strategy or
capability that helps organizations stay competitive in
today’s uncertain business environment (Jacobs & Wallach,
2019). Market orientation is considered both a marketing
concept and a management strategy. According to various
scholars,practitioners,andresearchers(Anim,Agbemabiese,
Acheampong, Adams & Boakye, 2018; Bhatia,Li,Peng&Sun,
2013; Krzakiewicz&Cyfert, 2019)marketorientationassists
in developing marketing knowledge, superior performance,
and competitive advantage. Various definitions have been
suggested for market orientation by different scholarsinthe
marketing literature. Cacciolatti and Lee (2016) defined
market orientation as a managerial decisionmakingpractice
with a commitment shared within the organization. Dalvi
and Seifi (2014) referred to market orientation as the
organization-wide generation of market intelligence
pertaining to current and future customer needs,
dissemination of the intelligence across departments, and
organization wide responsiveness. Diaw and Asare (2018)
explained market orientation as composed of three
dimension: customer orientation, competitor orientation,
and inter-functional coordination.
Service quality is a “measure of how well the service level
delivered matches the customer expectations”. (Mubashir&
Majeed, 2018, P.58).According to Stamenkov and Dika
(2015), service quality is the capacity to provide
uninterrupted services with exceptional sustainable quality
over a long period of time. Service quality is a function of the
differences between expectation and performancealongthe
quality dimensions (Hassan, Malik,Imran,Hussain&Javaria,
2017).Additionally, Poku, Ansah and Lamptey (2015),
defined service quality as “the overall evaluationofa specific
service firm that results from comparing that firm’s
performance with the customers’ general expectations of
how firms in that industry shouldperform”.Servicequalityis
a concept that has aroused considerable interest and debate
in the research literature because of the difficulties in both
defining it and measuring it with no overall consensus
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emerging on either (Wisniewski, 2016). Service quality can
thus be defined as the difference between customer
expectations of service andperceivedservice.Ifexpectations
are greater than performance, then perceived quality is less
than satisfactory and hence customer dissatisfaction occurs
(Lewis & Mitchell, 2017).
2.1. Underpinning Theory
This study is anchored on configuration theory as baseline
theory for this study. Established by Walker and Ruekerts
(1987). The configuration theory appreciates that a firm’s
level of leverage will influence its ability to build, integrate
and reconfigure internal and external capabilities so as to
address the rapidly changing business environments.
Configuration theory therefore refers to an organization's
ability to produce new and innovative forms of competitive
advantage given market positions and path dependencies
(Johnson, Sholes and Whittington, 2008). Eisenhardt and
Martin (2000) explain the importanceofconfigurationofthe
firm resources to adapt to the fast changing environment
and therefore in business environments that are fast
changing dynamic capability view explains the formation of
firm’s level of competitiveness. This is because, they are
considered a transformer for converting resources into
improved performance. King and Tucci (2012) found that
firms can increase the probability of success in new market
exploration, and the arrangement to integrate industry
development during product development.
Amit and Schoemaker (2013) noted there is the need to
grow a more cost effective process than competitors to
reconfigure and transform their resources. Therefore,
reconfiguration is generally considered a keyorientation for
monitoring market and development trends, and for timely
feedback through resource alteration. Similarly, Zhou and
Wu (2010) posit that having flexiblestrategiesthatdeal with
the varying use andreconfigurationofresourcesstrengthens
the positive effects of strategic orientation and thus
improves firm performance. The configuration theory,
though it appreciates the need for a firm to align its
resources with a view to creating the necessary synergy, it
fails to appreciate the role of adjusting the firm’s operations
to the demands of the market that are ever changing. The
configuration of internal resources should be guided by the
level of competition in the market and not only the available
resources in the market. Thus, the configuration theory was
deemed suitable in studying the effect of strategic
orientation dimensions on customer’s experience of Mobile
Telephone Network (MTN) in selected states in Nigeria.
3. Methodology
Survey research design and census method was used for the
study. The survey research design is appropriate because it
enables the researcher to collect data that represents the
perception and view of people across a large geographical
area, which in this case are selected Tertiary Institution
Students and Top management MTN Staff. The adoption of
this design is consistent with the studies of Feng, Wang,
Lawton, & Luo, 2019; Lee, Che-Ha & Alwi, 2020; Peterson &
Crittenden, 2020; Chu, Wang & Lado, 2016;Mediano & Ruiz-
Alba, 2019. Therefore, this study followed suit byemploying
survey research design in this study. The unit of analysis of
the sample for the study were Tertiary Institution Students
and Top management MTN Staff. The justification for the
adoption of survey research design is based on the
assumption that the group of the population under study is
heterogeneous in its characteristics that is people of
different ages, behaviourand opinionare representedwithin
the study population. The appropriateness of survey
research design lies in its ability to make scientific robust
position on the respondents in one moment.
The first population of the study was 357,325 selected
tertiary institution students, while the second population
was 76 Top management MTN Staff. A sample size of 499for
the student population was determined using Cochran
formula, while 76 MTN staff was determined viacensus
method. Multistage sampling was adopted. A validated
questionnaire was used to collect data. Cronbach’s alpha
reliability coefficients for the constructs rangedfrom0.79 to
0.92. The response rate was 89.9%. Data were analyzed
using descriptive and inferential statistics.
A structured questionnaire was adapted from previous
studies such as Lee, Che-Ha & Alwi, (2021); Adams, Freitas
and Fontana (2019); Morgan, Feng and Whitler (2018);
Devece, Llopis-Albert and Palacios-Marques, (2017);
Akintokunbo (2018) along the constructs with sections
capturing demographic information, strategic orientation
dimensions (customer orientation, technology orientation,
marketing capabilities and market orientation) and service
quality which was measured as a whole using a likert scale
ranging from very high (6) to very low (1). The researchers
developed a structured model for the study using the main
constructs, and the data was analysed using multiple
regression analysis.
Model Specification
In order to determine the effect of strategic orientation (X)
on service quality(Y), an econometric model was developed.
Y = f(X)n.
Hence the model was structured as such;
x1 = Customer Orientation (CO)
x2 = Technology Orientation (TO)
x3 = Marketing Capabilities (MC)
x4 = Market Orientation (MO)
4. Results and Discussion
The objective of the study examined the effect of strategic
orientation dimensions on servicequalityofMTN inselected
States in Nigeria. Multiple regression analysis was used to
test the hypothesis with service qualityas the dependent
variable, and strategic orientation dimensions as the
independent variable. The data for strategic orientation
dimensions were generated byaddingall theresponsesofall
items for customer orientation, technology orientation,
marketing capabilities and market orientation, while that of
service qualitywas generated by adding scores of responses
of all items for the variable. Data from five hundred and
seventeen (517) respondents were analysed.
To test the hypothesis (Strategic orientation dimensions
have no significant effect on service quality of MTN in
selected States in Nigeria), multiple linear regression
analysis was used. The independent variable of the study
was Strategic orientation dimensions while the dependent
variable was service quality. Data from five hundred and
seventeen (517) respondents were gathered and analyzed
using SPSS version 25 software. The results of the multiple
linear regression analysis are shown in Table 1.
Restatement of Hypothesis One for MTN Staff
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H01:Strategic orientation dimensions have no significant
effect on services quality of MTN in selected States in
Nigeria.
To test hypothesis one, multiple regression analysis was
used. The independent variable was strategic orientation
dimensions while the dependent variable was services
quality. In the analysis, data for strategic orientation
dimensions were created by addingtogether responsesof all
the items under the various dimensions to generate
independent scores for each dimension.Forservicesquality,
responses of all items the variable were added together to
create index of services quality. The index of servicesquality
(as dependent variable) is thereafter regress on scores
(index) of strategic orientation dimensions (as independent
variables). The results of the analysis and parameter
estimates obtained are presented in Table 1a.
Table 1a: Summary Results of Regression Analysis of Strategic Orientation Dimensions on Services Quality of
Mobile Telephone Network (MTN) of selected states in Nigeria
Model B T Sig. F(4,69) R2 Adj. R2 F(Sig)
(Constant) .548 .249 .804 33.600 .661 .641 .000b
Customer Orientation .256 1.877 .065
Technology Orientation .216 1.746 .085
Market Capabilities -.003 -.030 .976
Market Orientation .478 3.479 .001
a. Dependent Variable: Service Quality
b. Predictors: (Constant), Market Orientation, Market Capabilities, Customer Orientation, Technology Orientation
Source: Researcher’s Field Survey, 2021
Table 1a presents the multiple regression results for the effect strategic orientation dimensions on services quality of MTN in
the selected states in Nigeria. The results revealed that market orientation (β = 0.478, t = 3.479, p = 0.001) have positive and
significant effect on service quality of MTN in selected states in Nigeria.However,customerorientation(β=0.256,t=1.877,p=
0.065) and technology orientation (β = 0.216, t = 1.746, p = 0.085) have a positive but statistically insignificantly effect on
service quality of while market capabilities (β = -0.003, t = -0.030, p = 0.976) had negative and statistically insignificant effect
on service quality of MTN in the selected states in Nigeria. This implies that only market orientationisa significantpredictorof
services quality in the study area.
The results further reveal that strategic orientation dimensions (customer orientation, technology orientation, marketing
capabilities and market orientation) explained 64.1% of thevariationinservicesqualityofMTN intheselectedStates,(Adj. R2 =
0.641). However, the model did not explain 35.9% of the variation in services quality of MTN in selected States, implying that
there are other factors associated with services quality of MTN in the selected States were not captured in the model. Also,the
results of Analysis of Variance (ANOVA) for regression coefficients used to test theoverall significanceofregressionmodel has
the value of 33.600 with (4,69) degrees of freedom and p-value of 0.000 which was less than 0.05 (F(4,69) = 33.600, p= 0.000).
This implies that the overall model was significant in predicting the services quality of MTN in the selected states in Nigeria.
That is, services quality is affected by strategic orientation dimensions and the F value standing at 33.600. The result shows
that at least one of the strategic orientation dimensions has a significant effect on services quality of MTN in selected states.In
coming up with the final regression model to predict services quality of MTN in the selected States in Nigeria, the strategic
orientation dimensions that are statisticallysignificantandwere retainedinthemodel. Themultipleregressionmodel fromthe
results is thus expressed as:
SQ = 0.548 + 0.478MO …………………..………..…………… Eq. (i)
Where:
SQ = Services Quality
MO = Market Orientation
From the above regression equation above, it was revealed that holding strategic orientation dimensions (customer
orientation, technology orientation, marketing capabilities and market orientation)constant(atzero),servicesqualityofMTN
in selected States, will be 0.548. This implies that if customer orientation, technology orientation, marketing capabilities and
market orientation take on the values of zero (do not exist), there would be 0.548 times level of repetition of the services
quality of MTN in selected States in Nigeria. The model shows that a unit change in market orientation will lead to 0.478 unit
change in services quality of MTN in selected States. The results reveal that market orientation (β = 0.478, t = 3.479, p=0.001)
was the most significant predictor (among strategic orientationdimensions)ofservicesqualityofMTN inselectedStates,Since
at least one of the regression coefficients is significant at 5% significance level as indicated in the table above, the null
hypothesis was rejected. Therefore, the null hypothesis one (H01)whichstatesthatstrategicorientationdimensions (customer
orientation, technology orientation, marketing capabilities and market orientation) have no significant effect on services
quality of MTN in selected States in Nigeria is hereby rejected.
Restatement of Hypothesis One for Students
H01: Strategic orientation dimensions have no significant effect on services quality of MTN in selected States in Nigeria.
To test hypothesis one, multiple regression analysis was used. The independent variable wasstrategicorientationdimensions
while the dependent variable was services quality. In the analysis, data for strategic orientation dimensions were created by
adding together responses of all the items under the various dimensions to generate independent scores for each dimension.
For services quality, responses of all items the variable were added together to create index of services quality. The index of
services quality (as dependent variable) is thereafter regress on scores (index) of strategic orientation dimensions (as
independent variables). The results of the analysis and parameter estimates obtained are presented in Table 1b.
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Table 1b: Summary Results of Regression Analysis of Strategic Orientation Dimensions on Services Quality of
Mobile Telephone Network (MTN) of selected states in Nigeria
Model B T Sig. F(4,438) R2 Adj. R2 F(Sig)
(Constant) .456 .593 .553 284.041 .722 .719 .000b
Customer Orientation .117 2.492 .013
Technology Orientation .188 4.270 .000
Market Capabilities .307 7.583 .000
Market Orientation .355 7.807 .000
a. Dependent Variable: Service Quality
b. Predictors: (Constant), Market Orientation, Market Capabilities, Customer Orientation, Technology Orientation
Source: Researcher’s Field Survey, 2021
Table 1b presents the multiple regression results for the
combined effect strategic orientation dimensions on service
quality of MTN in the selected states in Nigeria. The results
revealed that customer orientation (β = 0.117, t = 2.492, p =
0.012), technology orientation (β = 0.188, t = 4.270, p =
0.000), market capabilities (β = 0.307, t = 7.583, p = 0.000)
and market orientation (β = 0.355, t = 7.807, p = 0.000) have
positive and significant effect on service quality of MTN in
selected states in Nigeria. This implies that customer
orientation, technology orientation, marketing capabilities
and market orientation are significant predictors of service
quality in the study area.
The results further reveal that strategic orientation
dimensions (customer orientation, technology orientation,
marketing capabilities and market orientation) explained
71.9% of the variation in service quality of MTN in the
selected States, (Adj. R2 = 0.719). However,the model didnot
explain 28.1% of the variation in service quality of MTN in
selected States, implying that there are other factors
associated with service quality of MTN in the selected States
were not captured in the model.
Also, the results of Analysis of Variance (ANOVA) for
regression coefficients used to test theoverall significance of
regression model has the value of 284.041 with (4,438)
degrees of freedom and p-value of 0.000 whichwaslessthan
0.05 (F(4,438) = 284.041, p= 0.000). This implies that the
overall model was significant in predicting the service
quality of MTN in the selected states in Nigeria. That is,
service quality is affected by strategic orientation
dimensions and the F value standing at 284.041. The result
shows that at least one of the strategic orientation
dimensions has a significant effect on service qualityofMTN
in selected states. In coming up with the final regression
model to predict service qualityofMTN intheselectedStates
in Nigeria, the strategic orientation dimensions that are
statistically significant and were retained in the model. The
multiple regression model from the resultsisthusexpressed
as:
SQ = 0.456 + 0.117CO + 0.188TO + 0.307MC + 0.355MO
……..…………… Eq. (i)
Where:
SQ = Service quality
CO = Customer Orientation
TO = Technology Orientation
MC = Market Capabilities
MO = Market Orientation
From the above regression equation above, it was revealed
that holding strategic orientation dimensions (customer
orientation, technology orientation, marketing capabilities
and market orientation) constant (atzero),servicequalityof
MTN in selected States, will be 0.456. This implies that if
customer orientation, technology orientation, marketing
capabilities and market orientation take on the values of
zero (do not exist), there would be 0.456 times level of
repetition of the service quality of MTN in selected States in
Nigeria. The model shows that a unit change in customer
orientation, technology orientation, marketing capabilities
and market orientation respectivelywill leadto0.117,0.188,
0.307 and 0.355 unit change in service quality of MTN in
selected States. The results reveal thatmarketorientation(β
= 0.355, t = 7.807, p = 0.000) was the most significant
predictor (among strategic orientation dimensions) of
service quality of MTN in selected States, Since all of the
regression coefficients is significant at 5% significance level
as indicated in the table above, the null hypothesis was
rejected. Therefore, the null hypothesis one (H01) which
states that strategic orientation dimensions (customer
orientation, market orientation, marketing capabilities and
technology orientation) have no significant effect on service
quality of MTN in selected States in Nigeria is hereby
rejected.
Discussion of Findings
The result of the multiple regression analysis on strategic
orientation dimensions and service quality of MTN in
selected States in Nigeria indicated thatstrategicorientation
dimensions have a positive and significant effect on service
quality. This result further specified that the responses of
both MTN staff and the customers corroborates with the
above result. This implies that on the overall that strategic
orientation dimensions has a significant positive effect on
service quality of MTN of selected StatesinNigeriaespecially
when customer orientation, technology orientation,
marketing capabilities and market orientation were
implemented. The result affirmsthestudyofAdi,Ujianto and
Nugroho (2018); Mahmoodean, Ashraf and Hassani (2014);
Mueller, Walter, Georg and Gemuenden (2018); Ali, Lifu and
Rehman (2016) that adoption of strategic orientation
dimensions significantly affects service quality. Similarly,
Rizan, Balfas and Purwohedi (2019); Al-Ansaari, Bederrand
Chen (2015); Gupta and Gupta (2015) also confirm that
strategic orientation dimensions have significant effect on
the service quality and performance of service firms with
results pointing to positive relationship. The finding further
assert that certain customer orientation enhance strategic
orientation thus improving service quality that will lead to
performance.
Conceptually, past studies have substantiated that strategic
orientation is the principles that direct and influence the
activities of a firm and generate the behaviours intended to
ensure the viability and performance of the firm (Hawrysz,
2020). In line with this, MatsunoandMentzer,(2015);Bodea
and Dutu (2016) also confirm that strategic orientation is a
group of value that consistently becomes the strategic guide
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for company in responding to the uncertainty of the
environment faced by the company. Ali, Leifu and Rehman
(2016) advised that organisations should adopt a strategic
orientation to be able to predict the potential for external
changes in the business environment and adapt to them.
Naala, Nordin and Omar (2017) states that customer
orientation is the most common orientation used by the
company by making customer needs and better ease with
the company in accordance with consumer tastes. Further
opinion expressed by Singla and Kumar (2013) opined that
customer orientation is more oriented with the company,
understand or understand the needs and advantages and
create customer satisfaction. So by creating customer
satisfaction will affectindeterminingcompetitiveadvantage.
Then Ahea, Ahea and Rahman (2016) states that customer
orientation has an important role in service organizations
and has products that are intangibility, heterogeneity, and
inseparability. These characteristics make the service
process an important role with the customer's perceptionof
the value they receive. So from the theory put forward by
Ahea, Ahea and Rahman(2016)canbeconcludedthatefforts
in improving customer value and competitive advantage in
the company, so that needs to be considered is customer
orientation, this is in accordance with the opinion put
forward by Kaunyangi (2014) that customer orientation is
related to the needs and customer desires are the main
targets for successful marketing activitiesresultinginrepeat
purchases by consumers, as a commitmenttounderstanding
customers and always monitoring all customer needs and
wants is a characteristic inherent in customerorientation. In
line with this, Agu, Emezue and Okocha, (2019) found a
strong significant positive result exist between strategic
orientation and service quality. The study further revealed
that strategic orientation influence firm service quality and
overall performance.
Theoretically, the findings are validated by Resource based
view advanced by (Barney, 1991) which asserts that it is
advantageous for a firm to pursue a strategy that is not
currently being implemented by any other competing firm.
Such resources must be either rare or hard to imitate or not
easily substitutable. The competitive strategies provide the
firm’s ability to recognize and utilize various resources to
increase firm performance, hence the resourcebasedtheory
is highly relevant to the study. While the configuration
theory which is advanced by Walker and Ruekerts (1987) is
in tandem with the above results and asserts that an
organization will have superior performance if there is an
appropriate fit between a firm’s internal organizational
characteristics and its strategic focus. It further posits that a
match between marketing function and strategic function of
a firm will lead to a firm’s performance having a positive
effect. The combination of both the RBV and the
configuration theory are appropriatenexusinexplainingthe
role of firm’s strategic orientation on firm performance.
There is therefore an agreement among these studies and
the result of this current research that strategic orientation
has a significant effect on service quality, as the various
studies reviewed seem to have supported the positive
association that exists between strategic orientation
components and service quality.
5. Conclusion and Recommendations
This research examined the effect of strategic orientation
dimensions on service quality. The results revealed that
customer orientation, technology orientation, marketing
capabilities and market orientation had significant and
positive effect on service quality. Immediate contact
commonly happens in the span of purchase, use, and service
administration, which is normally instigated by the client. It
is also noted that service quality emanates from a series of
contacts among a consumer and a product, an organisation,
or aspect of its company, which stimulates a response.
Indeed, it has been established in extant literature that
service quality is key in attracting and retaining both the
existing and future customers especially when a consumer
has any feeling or information acquisitionasa resultofsome
degree of dealings with diverse components of a setting
generated by the service provider.
Theoretically, the outcome of this study is in line with the
configuration theory which wasthebaselinetheoriesfor this
study. The configuration theory was adopted to guide this
study variables because its perspectives are tied tothefocus
of the study and the variables that were investigated. This
research paper recommends that Telco companies should
increase their commitment in adopting strategicorientation
practices to the entire telco process and also embrace the
adoption of technology orientation in order to accomplish
continued and sustainedcustomerexperience.Furtherstudy
should examine the influence of strategic orientation,
organizational innovationcapabilitiesandstrategicplanning
on the performance of technology-based firms. Further
research should also focus on analysis of the factors which
are the antecedents of strategic orientation in ordertomake
an in-depth analysis.
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