This interactive talk focuses on the UX tool of heuristic evaluation (or expert review) and best practices for designing and reporting the results of this review. Audience members will be prompted to share their experiences in conducting reviews and reporting them. A straw poll will indicate how many follow a standard set of heuristics and how many do something else. Discussion of the whys and why nots will set the stage for focusing on how to report the results. A brief walk through the evolution of reporting from the checklist to the narrative will be reviewed with examples from reports to prompt audience stories of their process and its effectiveness. New UX practitioners and students, as well as seasoned veterans, will have the chance to defend their approach or perhaps be persuaded to change.
Case study: UX Methodology Design for Public E-services in LithuaniaIdea Code
This is a presentation from UX Riga 2014 user experience design conference. A case study is about the process and results of E-Services UX Methodology development for Lithuanian public sector.
Case study: UX Methodology Design for Public E-services in LithuaniaIdea Code
This is a presentation from UX Riga 2014 user experience design conference. A case study is about the process and results of E-Services UX Methodology development for Lithuanian public sector.
With increased complaints and legal action for organisations of inaccessible websites (Coles, Peapod) and apps (Westpac), now is the time for all web and app Project Managers, Developers, UX/Designers, Content Producers, Business Analysts and Testers to be ‘baking in’ accessibility into processes and work practices.
This presentation will show that accessibility is everyone’s responsibility and it is not difficult to get started or find resources that will help you and your team produce a website, app or digital presence that works for everyone!
What is Heuristic evaluation
Background
Benefits
Main advantages and drawbacks of the method
Scenario and methods of evaluation
10 usability Heuristics in usability engineering
How to conduct heuristic Evaluation
Phases of the Evaluation Method
Problems and Evaluators
Seamlessness thought the whole user experience
Storytelling results of heuristic evaluationUX Firm, LLC
Presents the traditional way of reporting results from a heuristic evaluation and then a better way that uses storytelling to tell the user's experience.
System users often judge a system by its interface rather than its functionality
A poorly designed interface can cause a user to make catastrophic errors
Jakob Nielsen developed the method of 'Heuristic Evaluation' to help identify problems with an interface. This presentation explains the 10 rules of thumb or heuristics with examples.
UX & Design Riyadh: Usability Guidelines for Websites & Mobile AppsUXBERT
Presentation slides from UXBERT's monthly UX & Design meetups in Riyadh, Saudi Arabia on February 28th. In this session we covered the UX process, business benefits of UX and an overview of Jakob Nielsen's 10 Usability Heuristics.
An introduction to the concept of Web Accessibility describing the What, Why and How of making your website accessible i.e. available to users with disabilities such as color blindness, low vision, deafness and/or motor control disability.
Storytelling and TV Advertising (No Story, No Glory)Futurelab
This is a presentation which Alain Thys gave at the VTM TV Day in April 2011 to an audience of marketing and advertising professionals specialised in TV advertising.
Even though Alain is not a big fan of TV advertising, the main message of the speech was "if you want to do TV adverts, at least do them well".
Note: Youtube Video Content is embedded
Copyright notice: All imagery has been selected from the Futurealb (purchased) image libraries or generally available promotional materials. If you somehow feel that your property rights have been violated, please get in touch and any misunderstandings will be addressed immediately.
With increased complaints and legal action for organisations of inaccessible websites (Coles, Peapod) and apps (Westpac), now is the time for all web and app Project Managers, Developers, UX/Designers, Content Producers, Business Analysts and Testers to be ‘baking in’ accessibility into processes and work practices.
This presentation will show that accessibility is everyone’s responsibility and it is not difficult to get started or find resources that will help you and your team produce a website, app or digital presence that works for everyone!
What is Heuristic evaluation
Background
Benefits
Main advantages and drawbacks of the method
Scenario and methods of evaluation
10 usability Heuristics in usability engineering
How to conduct heuristic Evaluation
Phases of the Evaluation Method
Problems and Evaluators
Seamlessness thought the whole user experience
Storytelling results of heuristic evaluationUX Firm, LLC
Presents the traditional way of reporting results from a heuristic evaluation and then a better way that uses storytelling to tell the user's experience.
System users often judge a system by its interface rather than its functionality
A poorly designed interface can cause a user to make catastrophic errors
Jakob Nielsen developed the method of 'Heuristic Evaluation' to help identify problems with an interface. This presentation explains the 10 rules of thumb or heuristics with examples.
UX & Design Riyadh: Usability Guidelines for Websites & Mobile AppsUXBERT
Presentation slides from UXBERT's monthly UX & Design meetups in Riyadh, Saudi Arabia on February 28th. In this session we covered the UX process, business benefits of UX and an overview of Jakob Nielsen's 10 Usability Heuristics.
An introduction to the concept of Web Accessibility describing the What, Why and How of making your website accessible i.e. available to users with disabilities such as color blindness, low vision, deafness and/or motor control disability.
Storytelling and TV Advertising (No Story, No Glory)Futurelab
This is a presentation which Alain Thys gave at the VTM TV Day in April 2011 to an audience of marketing and advertising professionals specialised in TV advertising.
Even though Alain is not a big fan of TV advertising, the main message of the speech was "if you want to do TV adverts, at least do them well".
Note: Youtube Video Content is embedded
Copyright notice: All imagery has been selected from the Futurealb (purchased) image libraries or generally available promotional materials. If you somehow feel that your property rights have been violated, please get in touch and any misunderstandings will be addressed immediately.
How to create a good story? What are the rules for effective storytelling? Which elements each story has to contain? Which structure? How to use storytelling in advertising business? Here it is all...
For this project, we were tasked with conducting a heuristic evaluation of MWSU's website. Each team member compiled their thoughts individually, then we came together and agreed upon the most critical heuristic violations.
Zorgeloos samenwerken in een veilige online omgeving. (msnapper.nl)
Snapper biedt precies die functies die het delen van kennis & informatie vereenvoudigen. Dit maakt samenwerking efficiënter en helpt bij het nemen van de juiste beslissingen. Deel direct ideeën, documenten, afspraken, nieuws en foto’s met collega’s. Simpeler kan niet.
Meer dan 30.000 gebruikers zijn je al voorgegaan en gebruiken Snapper dagelijks voor hun interne communicatie. Maak binnen een minuut een gratis account aan en ontdek 30 dagen lang het gemak van Snapper.
www.msnapper.nl
Presentation by Kirsten MacLeod on relation of practice to research. Delivered at CCA, Glasgow, as part of PhD 3x3.
Kirsten MacLeod is a filmmaker and PhD student, researching process, practice & participation in community based media.
8 Ways To Get You More Subscribers Fast With Very Little Effort!doryharvey
Everyone who has an on line business wants more subscribers right. This report shows you simple and easy, yet super effective ways for you to get more subscribers and grow your list which ultimately will grow your business. Don't be fooled by their simplicity, apply these techniques to your marketing and you will not only grow your business but build your brand and of course provide value to your subscribers who will love you for it .... now that's a true win win!!
Standards Based Assessment for the CTE Classroomccpc
Karen Nelson
Assistant Director, Curriculum & Instruction
Los Angeles County ROP
Downey, CA
Sarah Vielma
Consultant, Business Occupations
Los Angeles County ROP
Downey, CA
Herb Smith
Graphics Instructor
La Crescenta High School
La Crescenta, CA
Linking teaching and learning to test scores is of critical importance as career technical education demonstrates standards based instruction and support of academic standards through assessment. This workshop will provide an overview of a process to increase student achievement through instructional change.
LRT Talks 2013-03-27 HEA Social MobilityMark Stubbs
Some slides to accompany participation on a panel at the 2013 HEA Social Mobility conference on using data to support student retention, attainment and progression
Basic Instructional Design Principles - A PrimerMike Kunkle
This is a very basic primer I once created to teach a staff of technical writers about instructional design. It was not designed for non-verbal delivery, but it will give you an idea of basic ISD concepts.
Assessment Program Alignment: Making Essential Connections Between Assessment...NWEA
Presented by Mark Kessler at the Arizona Assessment Summit.
This session introduces a processes to assist educators in building data literacy district-wide. Aligning the use of current school and district assessments and understanding the interrelationships of assessment, curriculum, and instruction are emphasized. Participants collaborate in establishing priorities for assessment practices and appropriate use of resulting data.
Make It Fast: Delivering UX Research to Agile TeamsUXPA Boston
One of the biggest challenges facing UX designers working with agile teams is providing user research in a quick, effective way. Design sprints take less time than in the past and development makes it difficult to slip user feedback into the mix. Traditional research takes time to design, set up, recruit for, run and analyze. Since that could span several sprints, “traditional” research simply doesn’t work in today’s rapid pace development, and the user experience suffers. Many organizations are tackling this challenge.
We’ve brought together 4 panelists who are using methods to address the issue of rapid UX research. Panelists come from both in-house teams and agencies. We’ll share our approaches and offer practical advice about how to do it, why it works and what could be improved. We’ll cover both unmoderated tests and more traditional moderated tests. You’ll learn some new approaches and get a chance to ask questions or share your own experiences.
Despite recent advances in electronics and mobile technology, independent living by seniors And people with disabilities have become very frustrating and sometimes Impossible due to inaccessibility of many modern interfaces, for example in thermostats, appliances and smart wrist bands.
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
Expert Accessory Dwelling Unit (ADU) Drafting ServicesResDraft
Whether you’re looking to create a guest house, a rental unit, or a private retreat, our experienced team will design a space that complements your existing home and maximizes your investment. We provide personalized, comprehensive expert accessory dwelling unit (ADU)drafting solutions tailored to your needs, ensuring a seamless process from concept to completion.
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
Transforming Brand Perception and Boosting Profitabilityaaryangarg12
In today's digital era, the dynamics of brand perception, consumer behavior, and profitability have been profoundly reshaped by the synergy of branding, social media, and website design. This research paper investigates the transformative power of these elements in influencing how individuals perceive brands and products and how this transformation can be harnessed to drive sales and profitability for businesses.
Through an exploration of brand psychology and consumer behavior, this study sheds light on the intricate ways in which effective branding strategies, strategic social media engagement, and user-centric website design contribute to altering consumers' perceptions. We delve into the principles that underlie successful brand transformations, examining how visual identity, messaging, and storytelling can captivate and resonate with target audiences.
Methodologically, this research employs a comprehensive approach, combining qualitative and quantitative analyses. Real-world case studies illustrate the impact of branding, social media campaigns, and website redesigns on consumer perception, sales figures, and profitability. We assess the various metrics, including brand awareness, customer engagement, conversion rates, and revenue growth, to measure the effectiveness of these strategies.
The results underscore the pivotal role of cohesive branding, social media influence, and website usability in shaping positive brand perceptions, influencing consumer decisions, and ultimately bolstering sales and profitability. This paper provides actionable insights and strategic recommendations for businesses seeking to leverage branding, social media, and website design as potent tools to enhance their market position and financial success.
Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
Dive into the innovative world of smart garages with our insightful presentation, "Exploring the Future of Smart Garages." This comprehensive guide covers the latest advancements in garage technology, including automated systems, smart security features, energy efficiency solutions, and seamless integration with smart home ecosystems. Learn how these technologies are transforming traditional garages into high-tech, efficient spaces that enhance convenience, safety, and sustainability.
Ideal for homeowners, tech enthusiasts, and industry professionals, this presentation provides valuable insights into the trends, benefits, and future developments in smart garage technology. Stay ahead of the curve with our expert analysis and practical tips on implementing smart garage solutions.
Book Formatting: Quality Control Checks for DesignersConfidence Ago
This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
It is beyond a moot point that a good book will somewhat be judged by its cover, but the content of the book remains king. No matter how beautiful the cover, if the quality of writing or presentation is off, that will be a reason for readers not to come back to the book or recommend it.
So, this presentation points designers to some important things that may be missed by an editor that they could eventually discover and call the attention of the editor.
Book Formatting: Quality Control Checks for Designers
Storytelling the Results of Heuristic Evaluation
1. Storytelling the
results of heuristic
evaluation
Carol Barnum
Director of Graduate Studies in Information Design and The Usability Center
@ Southern Polytechnic
2. Heuristic Eval is popular pick
UPA survey results for HE/expert review
% of respondents Survey year
77% 2007
74% 2009
75% 2011
Boston UPA 2012 Slide 2
3. Why so popular? Fact or myth?
Fast Cheap
Easy Effective
Convenient
Boston UPA 2012 Slide 3
5. HE output
• A list of usability problems
• Tied to a heuristic or rule of practice
• A ranking of findings by severity
• Recommendations for fixing problems
• Oh, and the positive findings, too
Boston UPA 2012 Slide 5
6. Nielsen’s 10 heuristics
1. Visibility of system status
2. Match between system and real world
3. User control and freedom
4. Consistency and standards
5. Error prevention
6. Recognition rather than recall
7. Flexibility and efficiency of use
8. Aesthetic and minimalist design
9. Help users recognize, diagnose, and recover from errors
10. Help and documentation
J. Nielsen and R. Mack, eds. Usability Inspection Methods, 1994
Boston UPA 2012 Slide 6
7. What do you do?
• Do you do it (or teach it)?
• How do you do it?
• Why do you do it?
• Do you do it alone or with others?
• How do you present findings?
• Is it cheaper than utesting?
Boston UPA 2012 Slide 7
8. What do I do? A brief history
• Phase 1: Nielsen is my bible
Boston UPA 2012 8
9. CUE 4 Hotel Pennsylvania
• Comparative evaluation of reservation process
• 17 teams
– 8 did expert review/HE
– Only 1 team used heuristic evaluation
• Rolf’s conclusions
– Findings “overly sensitive“—too many to manage
– Need to improve classification schemes
– Need more precise and usable recommendations
CHI 2003
Results available at Rolf Molich’s DialogDesign website, http://www.dialogdesign.dk/CUE-4.htm
Boston UPA 2012 Slide 9
11. What do I do? A brief history
• Phase 1: Nielsen is my bible
• Phase 2: loosely based findings from Nielsen
– tables
– severity ratings
– screen captures for
• observations
• recommendations
Boston UPA 2012 11
12. Hyperspace, Shock, and Cardiac Arrest all require more clearly defined goals and objectives.
H = Hyperspace; C = Cardiac Arrest; S = Shock
Severity
Finding Description Recommendation H C S
Rating
Objectives/goals for Reason content is being Develop a consistent structure that 3
the modules presented defines what’s noted in the
Conciseness of presentation bulleted points, above.
Definitions required to work Avoid generic statements that
with the module/content don’t focus users on what they will
bethat defines what’s noted in the
Objectives/goals for Reason content is being Develop a consistent structure 3
Evaluation criteria and
the modules presented accomplishing.
methods Conciseness of Advise that there is an assessment
bulleted points, above.
presentation
Direct tie between content Avoid generic statements that
used for evaluation and indicate if
Definitions required to don’t focus users on what they
and assessmentwith the
work measure it’swill be accomplishing.
at the end or interspersed in
Sequence of presentation
module/content the modulethere is an
Advise that
Evaluation criteria and
follows logically from assessment used for evaluation
Connect ideas in the goals and
methods and indicate if it’s at the end or
introduction Direct tie between objectives with outcomes in the
interspersed in the module
Quizzes challengeand assessment
content users assessment in the goals and
Connect ideas
measure Follow thewith outcomes in the
objectives order of presentation
Sequence of presentation assessment
follows logically from defined the the beginning
Follow at order of presentation
introduction Develop at the beginning
defined interesting and
Develop interesting and
Quizzes challenge users challenging questions
challenging questions
Re-frame goals/objectives at the
Re-frame goals/objectives at the
end of the module
end of the module
Boston UPA 2012 12
15. What do I do? A brief history
• Phase 1: Nielsen is my bible
• Phase 2: loosely based findings from Nielsen;
tables, screen captures, recommendations
• Phase 3: screen captures, UX terminology
Boston UPA 2012 15
17. A unique password between 6 and 16 characters was
required. “Unique” is not defined. This is a problem
with terminology.
Usually, passwords must be a combination of
letters and numbers for higher security. An all-
letter password—Heuristics—was accepted. A
dictionary term is not a secure password and
contradicts accepted conventions. The ability to
input a dictionary word may be a component of
trust for users.
The username and security question answer were
rejected on submit.
This result is confusing as the name was
confirmed on the previous screen. This relates
to establishing conventions for the form of
names/passwords on the input screen. Input
formats need to be defined on the relevant
page.
Differences in spelling “username” vs. “user
name” are subtle but are consistency issues.
The red banner is confusing as the user chose the
gold (Free Edition). This is a consistency issue.
17
18. What do I do? A brief history
• Phase 1: Nielsen is my bible
• Phase 2: loosely based findings from Nielsen;
tables, screen captures, recommendations
• Phase 3: screen captures, UX terminology
– Phase 3.1: user experience emerges
Boston UPA 2012 18
19. State Tax
Reviewer comment: I wanna click on the map, not the pulldown. WAH!
Also, I’ve got no idea what the text on this page means.
Slide 19
20. What do I do? A brief history
• Phase 1: Nielsen is my bible
• Phase 2: loosely based findings from Nielsen;
tables, screen captures, recommendations
• Phase 3: screen captures, UX terminology
– Phase 3.1: user experience emerges
• Phase 4: tell the story of the user experience
Boston UPA 2012 20
21. Persona-based scenario review
• Ginny Redish and Dana Chisnell
• AARP report—58 pages, 50 websites
– Two personas—Edith and Matthew
– Evaluators “channel“ the user via persona and
tasks/goals
– Their story emerges
Available from Redish &Associates http://www.redish.net/images/stories/PDF/AARP-50Sites.pdf
Boston UPA 2012 Slide 21
22. While the clickable
area is very large
in the navigation
blocks, Edith
expected to click
on the labels, so
she was surprised
when the menu
appeared
When trying to
click an item in
the menu above,
Edith had trouble
selecting because
her mouse
hovered close
enough to the
choices below to
open that menu,
obscuring the
item she wanted
to click
Chisnell and Redish, Designing Web Sites for Older Adults: Expert Review of Usability for Older Adults at 50 Web Sites (for AARP)
23. Steve Krug’s approach
• All sites have usability problems
• All organizations have limited resources
• You’ll always find more problems than you have
resources to fix
• It’s easy to get distracted by less serious problems
that are easier to solve . . .
• Which means that the worst ones often persist
• Therefore, you have to be intensely focused on
fixing the most serious problems first
Rocket Surgery Made Easy, New Riders, 2010
Boston UPA 2012 Slide 23
24. Krug’s maxims
• Focus ruthlessly on a small number of the
most important problems.
• When fixing problems, always do the least you
can do.
Boston UPA 2012 Slide 24
25. Conversation, Storytelling
• Ginny Redish
– Letting Go of the Words, Morgan Kaufmann, 2007
– Engage in conversation with your reader
• Whitney Quesenbery and Kevin Brooks
– Storytelling for User Experience Design, Rosenfeld,
2010
– Stories can be a part of all stages of work from
user research to evaluation
Boston UPA 2012 Slide 25
26. Report deliverable – What do you do?
No deliverable
Quick findings
Presentation
Detailed report
Jim Ross, “Communicating User Research Findings,“ UX Matters, Feb. 6, 2012
Boston UPA 2012 Slide 26