The document summarizes Dale Carnegie's book "How to Win Friends and Influence People" with sections on fundamental techniques for handling people, six ways to make people like you, how to win people to your way of thinking, and how to change people without giving offense. It provides tips on giving appreciation, arousing interest, using people's names, being a good listener, focusing on others' interests, and making others feel important to attract people.
This document provides expressions for both asking for advice and giving advice. For asking advice, it lists phrases such as "Do you think I ought to...", "What do you think I should...", and "Do you have any ideas about...". For giving advice, it suggests saying "I think you'd better...", "If I were you, I'd...", and "I advise you to...". The purpose is to offer useful language for both soliciting and providing recommendations in a conversation.
This document defines and provides examples of several positive character traits including honesty, kindness, loyalty, courage, respect, and compassion as well as their opposites including deceitfulness, rudeness, cowardice, disloyalty, and apathy. Traits like honesty, kindness through helpful acts, loyalty as seen in expressions like "Semper Fi", courage in the face of pain or grief, and compassion for others are praised, while their counterparts such as lying, disrespect through insults or backtalk, lack of courage, betrayal, and lack of care for others are condemned.
This document discusses how to know if you're falling in love and reasons why people want relationships. It provides steps for getting into a healthy relationship, such as learning what makes a relationship healthy, knowing your wants, and not changing your partner. Signs of falling in love include doing new things with the person, being highly motivated to be with them, and investing more in the relationship. Additionally, the document notes relationships can make people better and help get more accomplished with a partner.
This document provides guidelines for politely asking for and offering help, including using formal greetings, saying "Excuse me" or "Sorry" when asking for help, using "Could" or "Would" and saying "Please." It also recommends phrases for offering help such as "Would you like some help?" and "Can I give you a hand?" and suggests saying "No, thanks" while smiling when refusing help.
This document provides dating expressions and examples of how to use them in sentences and dialogues. It defines terms like "puppy love" meaning young love, "ladies man" meaning a man who enjoys spending time with women, and "flirt" meaning being very friendly to attract someone. Sample dialogues demonstrate using the expressions, such as discussing fighting with a significant other or checking someone out. The document aims to teach dating vocabulary and conversational skills.
The document contains motivational messages about forgiveness, patience, and not comparing oneself to others. It also encourages acts of service, confidence, appreciation, and generosity. The document suggests going to collect gold coins from a treasury by sunset and lists the names of 20 students and a PowerPoint presenter.
The document discusses activities that friends enjoy doing together such as going to the cinema, going for walks, and watching movies at home. It also mentions different types of movies like thrillers, action, horror, and comedy. Some common phrases for offering and accepting invitations from friends are provided like "Let's go", "Yes", and "I'd love to". Reasons for refusing or not being able to accept are also listed such as being busy or unavailable.
The document summarizes Dale Carnegie's book "How to Win Friends and Influence People" with sections on fundamental techniques for handling people, six ways to make people like you, how to win people to your way of thinking, and how to change people without giving offense. It provides tips on giving appreciation, arousing interest, using people's names, being a good listener, focusing on others' interests, and making others feel important to attract people.
This document provides expressions for both asking for advice and giving advice. For asking advice, it lists phrases such as "Do you think I ought to...", "What do you think I should...", and "Do you have any ideas about...". For giving advice, it suggests saying "I think you'd better...", "If I were you, I'd...", and "I advise you to...". The purpose is to offer useful language for both soliciting and providing recommendations in a conversation.
This document defines and provides examples of several positive character traits including honesty, kindness, loyalty, courage, respect, and compassion as well as their opposites including deceitfulness, rudeness, cowardice, disloyalty, and apathy. Traits like honesty, kindness through helpful acts, loyalty as seen in expressions like "Semper Fi", courage in the face of pain or grief, and compassion for others are praised, while their counterparts such as lying, disrespect through insults or backtalk, lack of courage, betrayal, and lack of care for others are condemned.
This document discusses how to know if you're falling in love and reasons why people want relationships. It provides steps for getting into a healthy relationship, such as learning what makes a relationship healthy, knowing your wants, and not changing your partner. Signs of falling in love include doing new things with the person, being highly motivated to be with them, and investing more in the relationship. Additionally, the document notes relationships can make people better and help get more accomplished with a partner.
This document provides guidelines for politely asking for and offering help, including using formal greetings, saying "Excuse me" or "Sorry" when asking for help, using "Could" or "Would" and saying "Please." It also recommends phrases for offering help such as "Would you like some help?" and "Can I give you a hand?" and suggests saying "No, thanks" while smiling when refusing help.
This document provides dating expressions and examples of how to use them in sentences and dialogues. It defines terms like "puppy love" meaning young love, "ladies man" meaning a man who enjoys spending time with women, and "flirt" meaning being very friendly to attract someone. Sample dialogues demonstrate using the expressions, such as discussing fighting with a significant other or checking someone out. The document aims to teach dating vocabulary and conversational skills.
The document contains motivational messages about forgiveness, patience, and not comparing oneself to others. It also encourages acts of service, confidence, appreciation, and generosity. The document suggests going to collect gold coins from a treasury by sunset and lists the names of 20 students and a PowerPoint presenter.
The document discusses activities that friends enjoy doing together such as going to the cinema, going for walks, and watching movies at home. It also mentions different types of movies like thrillers, action, horror, and comedy. Some common phrases for offering and accepting invitations from friends are provided like "Let's go", "Yes", and "I'd love to". Reasons for refusing or not being able to accept are also listed such as being busy or unavailable.
This document provides relationship advice on building a strong relationship through honesty, respect, communication, friendship, and love. It shares the story of the author's friend who was in an unstable relationship due to focusing only on love messages, until she received counseling using these principles. Each principle is then defined, with honesty meaning being open without lies, respect involving not hurting your partner, communication as mutual listening, friendship as sharing without secrets, and love as working to build the relationship beyond just sex. Following this advice can help yield positive results.
This is the first Presentation which I have made myself for my English Assignment!
I hope you guys enjoy while reading it and Suggestions are most welcome! :)
Jr. as1 unit 3 a vocabulary_phrases with getJohnCcpa
This document defines and provides examples of the phrasal verb "get". It explains that a phrasal verb is a verb combined with a preposition or adverb that has a meaning different from the original verb. The document then lists and defines the meanings of various phrasal verbs using "get", including "get away", "get along with", "get through", "get even", "get over", and "get together". It provides examples of how each phrasal verb is used in a sentence. The document concludes with exercises asking the reader to choose the correct particle for phrasal verbs and paraphrase example sentences.
The document contains several quotes and sayings about love, relationships, happiness, and life. Some of the key ideas expressed are:
- It can be painful to love someone without them knowing how you feel, or to love someone who does not love you back.
- Meeting the wrong people can help you appreciate finding the right person.
- True love and care for someone can survive beyond feelings of passion and romance.
- Happiness comes from making the most of what life brings, rather than focusing on what is missing.
- A caring word can help and heal others, while a cruel word can damage lives.
This document discusses finding love again after a breakup. It acknowledges the universal fear of never finding love again and explains how that fear can lead someone to rush into the wrong relationships or go back to an ex. It recommends investing in the process by being open-minded about the type of partner you seek, taking online dating seriously as an option, and working on your own emotional readiness to find love again. Specific examples are given of attributes that are not actually barriers to finding love. Overall, the document asserts that as long as you are emotionally open, you can find love again with the right mindset and actions.
This document discusses several important values including believing in yourself, love, respect, encouragement, character, good manners, caring, sharing, kindness, and using values. It encourages reflection on whether our actions and words hurt others and promotes treating all people with kindness and inclusion. Key messages are that we should believe in ourselves, treat others with respect, show caring and kindness towards all, and reflect on how our behaviors impact others.
The author conducted a research experiment at a Walmart where they approached 10 males and 10 females in the Valentine's section and offered to shake their hand and say hello. Most older males accepted the greeting, while females were less receptive to shaking hands. The author found it difficult due to being quiet but enjoyed completing the assignment. They concluded that being in the Valentine's section on Valentine's Day weekend led to more positive responses than normal, as strangers typically do not acknowledge or interact with one another.
This document provides training on customer care basics for university library staff. It discusses the importance of having a positive attitude, active listening skills, and being polite, courteous and solution-oriented when helping customers. It provides tips for assisting customers in-person and over the phone. It also covers how to handle difficult customers, maintain customer privacy and sensitivity, and navigate key areas of the library website.
Self-esteem and personal space are important for healthy relationships. While it's natural to want to be close to your partner, everyone needs time apart to avoid clinginess. For teenagers especially, it's important to be comfortable with yourself before bringing someone else into your life. Successful relationships are built on friendship, so make sure you and your partner are good friends before pursuing a romance.
Active listening involves focusing completely on what the other person is saying in a voluntary and intentional way. It is important for building respect, trust, reducing assumptions, increasing confidence, avoiding errors, and learning. To actively listen, one should concentrate fully on the customer without doing other things, check equipment is working, avoid chit chat, and take notes on any multiple queries to remember them. The goal is to make customers happy and satisfied through focused listening.
The document contains a series of questions grouped into different topics including teamwork, communication, training, honesty, listening skills, and maintaining a positive outlook. Specifically, it asks about the respondent's experiences working in teams, examples of good communication, useful training activities, instances demonstrating honesty and supportiveness, an example of active listening, and how they stay positive when facing challenges. The questions are intended to elicit responses about the respondent's relevant skills and experiences.
The document discusses talent and attracting the best and brightest to the Toronto region. It summarizes views from various industry experts. It finds that while Toronto has many assets that appeal to talent, there are also gaps, such as in promoting STEM education and attracting skilled trades. To address these gaps, the Toronto Board of Trade is undertaking a study to quantify supply and demand for transportation sector talent to help ensure major infrastructure projects can be delivered. Immigration is also seen as important to attracting global talent, though high personal tax rates can deter some executives.
This document provides contact information for various city services and departments in Muscatine, Iowa, including emergency numbers, hospital information, and storm shelter locations. It also includes schedules and contact details for the Muscatine shuttle bus system and weather safety plans for RAGBRAI riders, with lists of emergency shelters and phone numbers.
1) The study tested the effects of different concentrations of the plant hormones indole-3-acetic acid (IAA) and kinetin on root border cell production in cucumber, tomato, and lettuce seeds.
2) The results showed that IAA and kinetin stimulated increased border cell production in all three crops, but the response varied between crops and hormone concentrations.
3) Cucumber production was highest at 0.1 μM for both hormones. Tomato increased at 10 μM kinetin. Lettuce increased at 0.01 μM kinetin and 10 μM IAA.
4) DNA was successfully extracted from the border cells and amplified by PCR, demonstrating their potential as a simple research tool.
This document provides information about purchasing an Andrew CS-UNIPRIS-2220V Dual RG6 Quad Shield Cable 3GHz 18AWG White Jacket 75 OHM Plenum Video Cable from Launch 3 Telecom. It describes payment and shipping options, same-day shipping availability, warranty information, and additional services offered by Launch 3 Telecom such as repairs, maintenance contracts, de-installation, and recycling.
1) Según el texto, los procedimientos de impresión y las formas de adquisición y distribución de libros han cambiado desde la invención de la imprenta, pero el libro como objeto tangible que se puede leer en cualquier posición permanecerá.
2) El texto define al libro como un objeto que se puede manipular con las manos y que permite leer en cualquier postura.
3) Según el autor, las ventajas de la lectura convencional son que es más cómoda para los ojos, mientras que las desventajas de la lectura
La geopolítica se puede considerar como una ciencia que estudia la influencia de los factores geográficos en la evolución de los estados y en el poder y dominio nacional. Sirve para guiar la política explicando situaciones políticas y dominio del espacio, y para dar bases de conocimiento sobre asuntos internacionales y factores geográficos relacionados con el desarrollo de los estados.
El documento describe los componentes principales de un sistema de información. Explica que un sistema de información está compuesto de partes interrelacionadas que trabajan juntas para lograr objetivos como la toma de decisiones, el control de operaciones, el análisis de problemas y la creación de nuevos productos o servicios. Luego describe los tipos de procesos, las actividades básicas de un sistema de información como la entrada, almacenamiento y salida de datos, y el procesamiento de información. Finalmente, explica cómo se pueden usar diagramas de flujo para represent
About the Author:
Adam Roozen comes from 20 years of eCommerce and technology experience, including leadership roles for Walmart’s Sam’s Club eCommerce division. His diverse background includes strategy, marketing, site experience, program management, and technology design and development.
With the increasing intersection of the eCommerce and cloud industries, Echidna has put significant capabilities and processes in place to implement a wide range of eCommerce websites quickly, safely, and with high quality due to our creation and use of a robust implementation methodology. Put simply, our abundant experience has created a process to ensure we can do great work for you. This presentation gives a high-level overview of the methodology that we've proven to be highly effective when implementing and deploying cloud-based eCommerce platforms.
The document announces FutureStack16, New Relic's user conference with events in London, New York City, and San Francisco. It introduces the president and other speakers at the event. It also provides a brief summary of New Relic's product evolution over 9 years and previews upcoming innovations to provide greater visibility into applications, infrastructure, and non-SQL databases.
This document provides relationship advice on building a strong relationship through honesty, respect, communication, friendship, and love. It shares the story of the author's friend who was in an unstable relationship due to focusing only on love messages, until she received counseling using these principles. Each principle is then defined, with honesty meaning being open without lies, respect involving not hurting your partner, communication as mutual listening, friendship as sharing without secrets, and love as working to build the relationship beyond just sex. Following this advice can help yield positive results.
This is the first Presentation which I have made myself for my English Assignment!
I hope you guys enjoy while reading it and Suggestions are most welcome! :)
Jr. as1 unit 3 a vocabulary_phrases with getJohnCcpa
This document defines and provides examples of the phrasal verb "get". It explains that a phrasal verb is a verb combined with a preposition or adverb that has a meaning different from the original verb. The document then lists and defines the meanings of various phrasal verbs using "get", including "get away", "get along with", "get through", "get even", "get over", and "get together". It provides examples of how each phrasal verb is used in a sentence. The document concludes with exercises asking the reader to choose the correct particle for phrasal verbs and paraphrase example sentences.
The document contains several quotes and sayings about love, relationships, happiness, and life. Some of the key ideas expressed are:
- It can be painful to love someone without them knowing how you feel, or to love someone who does not love you back.
- Meeting the wrong people can help you appreciate finding the right person.
- True love and care for someone can survive beyond feelings of passion and romance.
- Happiness comes from making the most of what life brings, rather than focusing on what is missing.
- A caring word can help and heal others, while a cruel word can damage lives.
This document discusses finding love again after a breakup. It acknowledges the universal fear of never finding love again and explains how that fear can lead someone to rush into the wrong relationships or go back to an ex. It recommends investing in the process by being open-minded about the type of partner you seek, taking online dating seriously as an option, and working on your own emotional readiness to find love again. Specific examples are given of attributes that are not actually barriers to finding love. Overall, the document asserts that as long as you are emotionally open, you can find love again with the right mindset and actions.
This document discusses several important values including believing in yourself, love, respect, encouragement, character, good manners, caring, sharing, kindness, and using values. It encourages reflection on whether our actions and words hurt others and promotes treating all people with kindness and inclusion. Key messages are that we should believe in ourselves, treat others with respect, show caring and kindness towards all, and reflect on how our behaviors impact others.
The author conducted a research experiment at a Walmart where they approached 10 males and 10 females in the Valentine's section and offered to shake their hand and say hello. Most older males accepted the greeting, while females were less receptive to shaking hands. The author found it difficult due to being quiet but enjoyed completing the assignment. They concluded that being in the Valentine's section on Valentine's Day weekend led to more positive responses than normal, as strangers typically do not acknowledge or interact with one another.
This document provides training on customer care basics for university library staff. It discusses the importance of having a positive attitude, active listening skills, and being polite, courteous and solution-oriented when helping customers. It provides tips for assisting customers in-person and over the phone. It also covers how to handle difficult customers, maintain customer privacy and sensitivity, and navigate key areas of the library website.
Self-esteem and personal space are important for healthy relationships. While it's natural to want to be close to your partner, everyone needs time apart to avoid clinginess. For teenagers especially, it's important to be comfortable with yourself before bringing someone else into your life. Successful relationships are built on friendship, so make sure you and your partner are good friends before pursuing a romance.
Active listening involves focusing completely on what the other person is saying in a voluntary and intentional way. It is important for building respect, trust, reducing assumptions, increasing confidence, avoiding errors, and learning. To actively listen, one should concentrate fully on the customer without doing other things, check equipment is working, avoid chit chat, and take notes on any multiple queries to remember them. The goal is to make customers happy and satisfied through focused listening.
The document contains a series of questions grouped into different topics including teamwork, communication, training, honesty, listening skills, and maintaining a positive outlook. Specifically, it asks about the respondent's experiences working in teams, examples of good communication, useful training activities, instances demonstrating honesty and supportiveness, an example of active listening, and how they stay positive when facing challenges. The questions are intended to elicit responses about the respondent's relevant skills and experiences.
The document discusses talent and attracting the best and brightest to the Toronto region. It summarizes views from various industry experts. It finds that while Toronto has many assets that appeal to talent, there are also gaps, such as in promoting STEM education and attracting skilled trades. To address these gaps, the Toronto Board of Trade is undertaking a study to quantify supply and demand for transportation sector talent to help ensure major infrastructure projects can be delivered. Immigration is also seen as important to attracting global talent, though high personal tax rates can deter some executives.
This document provides contact information for various city services and departments in Muscatine, Iowa, including emergency numbers, hospital information, and storm shelter locations. It also includes schedules and contact details for the Muscatine shuttle bus system and weather safety plans for RAGBRAI riders, with lists of emergency shelters and phone numbers.
1) The study tested the effects of different concentrations of the plant hormones indole-3-acetic acid (IAA) and kinetin on root border cell production in cucumber, tomato, and lettuce seeds.
2) The results showed that IAA and kinetin stimulated increased border cell production in all three crops, but the response varied between crops and hormone concentrations.
3) Cucumber production was highest at 0.1 μM for both hormones. Tomato increased at 10 μM kinetin. Lettuce increased at 0.01 μM kinetin and 10 μM IAA.
4) DNA was successfully extracted from the border cells and amplified by PCR, demonstrating their potential as a simple research tool.
This document provides information about purchasing an Andrew CS-UNIPRIS-2220V Dual RG6 Quad Shield Cable 3GHz 18AWG White Jacket 75 OHM Plenum Video Cable from Launch 3 Telecom. It describes payment and shipping options, same-day shipping availability, warranty information, and additional services offered by Launch 3 Telecom such as repairs, maintenance contracts, de-installation, and recycling.
1) Según el texto, los procedimientos de impresión y las formas de adquisición y distribución de libros han cambiado desde la invención de la imprenta, pero el libro como objeto tangible que se puede leer en cualquier posición permanecerá.
2) El texto define al libro como un objeto que se puede manipular con las manos y que permite leer en cualquier postura.
3) Según el autor, las ventajas de la lectura convencional son que es más cómoda para los ojos, mientras que las desventajas de la lectura
La geopolítica se puede considerar como una ciencia que estudia la influencia de los factores geográficos en la evolución de los estados y en el poder y dominio nacional. Sirve para guiar la política explicando situaciones políticas y dominio del espacio, y para dar bases de conocimiento sobre asuntos internacionales y factores geográficos relacionados con el desarrollo de los estados.
El documento describe los componentes principales de un sistema de información. Explica que un sistema de información está compuesto de partes interrelacionadas que trabajan juntas para lograr objetivos como la toma de decisiones, el control de operaciones, el análisis de problemas y la creación de nuevos productos o servicios. Luego describe los tipos de procesos, las actividades básicas de un sistema de información como la entrada, almacenamiento y salida de datos, y el procesamiento de información. Finalmente, explica cómo se pueden usar diagramas de flujo para represent
About the Author:
Adam Roozen comes from 20 years of eCommerce and technology experience, including leadership roles for Walmart’s Sam’s Club eCommerce division. His diverse background includes strategy, marketing, site experience, program management, and technology design and development.
With the increasing intersection of the eCommerce and cloud industries, Echidna has put significant capabilities and processes in place to implement a wide range of eCommerce websites quickly, safely, and with high quality due to our creation and use of a robust implementation methodology. Put simply, our abundant experience has created a process to ensure we can do great work for you. This presentation gives a high-level overview of the methodology that we've proven to be highly effective when implementing and deploying cloud-based eCommerce platforms.
The document announces FutureStack16, New Relic's user conference with events in London, New York City, and San Francisco. It introduces the president and other speakers at the event. It also provides a brief summary of New Relic's product evolution over 9 years and previews upcoming innovations to provide greater visibility into applications, infrastructure, and non-SQL databases.
Influencer Marketing is One Percent Inspiration, Ninety Nine Percent Perspira...Gerris
This is a presentation I am giving to the Elements of Communications Planning class at Georgetown a fun-filled presentation about earned media influencer marketing.
YouTube is a video sharing website created in 2005 and acquired by Google in 2006. It allows users to upload, view and share videos. Some key features include searching for videos, playlists, liking/commenting on videos, subscriptions, and uploading videos. YouTube also offers premium services like YouTube Red which provides ad-free streaming and exclusive content for a fee. While YouTube provides educational benefits and opportunities to earn money, it can also lead to wasting time and exposure to inappropriate content.
This document provides guidance for soft skills for hospital volunteers. It discusses greeting guests with a smile and making eye contact. It also discusses using positive language like "when" and "how" instead of negative words like "no", "can't", and "don't". The document discusses active listening techniques like open posture, leaning forward, eye contact and attentive listening. It also discusses using open-ended questions to determine a customer's needs rather than close-ended questions. The overall aim is to greet guests, maintain relationships, avoid negative trigger words, determine needs, and maintain rapport.
Este documento presenta una guía para evaluar programas multimedia informáticos. La guía incluye secciones para recopilar información técnica del programa, evaluar la interfaz de usuario, los contenidos abordados, la interactividad y el nivel comunicativo. El objetivo es que la persona que realice la evaluación pueda analizar diferentes aspectos del programa multimedia como su usabilidad, relevancia de la información, niveles de interacción y capacidad de comunicación.
Este documento presenta un proyecto educativo para docentes sobre el uso pedagógico de las TIC para mejorar el aprendizaje de los estudiantes. Se caracteriza a 5 docentes y su institución educativa y se realiza un diagnóstico inicial explorando recursos educativos digitales. El proyecto se enfocará en operaciones con fracciones en grado noveno utilizando juegos interactivos en línea para facilitar de manera lúdica la enseñanza de este concepto abstracto.
Este documento discute los términos "sociedad de la información" y "sociedad del conocimiento" para describir la sociedad actual en la era digital. Explica que "sociedad de la información" se ha utilizado comúnmente en políticas gubernamentales, mientras que "sociedad del conocimiento" enfatiza más el papel del conocimiento para empoderar a las personas. También presenta definiciones de estos términos de académicos como Manuel Castells, y visiones de dichas sociedades expresadas en declaraciones de la Cumbre Mundial de la
The document provides guidance for facilitators on tools and techniques to effectively lead group processes. It discusses the role of the facilitator as a neutral party who helps groups achieve goals through structured and participatory processes. Some key tools covered include icebreakers to build rapport, consensus-based decision making, active listening, and nonverbal cues like hand signals to manage discussions. The overall emphasis is on inclusive processes that respect all perspectives and serve the needs of the group.
The document discusses the importance of customer orientation. It emphasizes understanding customer needs, choosing a positive image, and maintaining good personal hygiene and grooming. It also discusses actively listening to customers, showing empathy, taking ownership of issues, and establishing action plans based on customer feedback. The key aspects of customer orientation are understanding customer needs to feel welcomed, recognized, guided, and comfortable.
Setting Boundaries and Positive Refusal Skillsmttsn
The document discusses setting boundaries and saying "no". It notes that saying "yes" all the time can reduce boundaries, encourage lack of planning in others, compromise self-worth, and promote taking the path of least resistance. Saying "no" is important to respect boundaries and priorities. The document provides tips for saying "no" respectfully using a "sandwich technique" of positive feeling messages before and after the negative content of saying no. It also discusses using empathy, conditional nos, and focusing on one's own plans rather than what others have to do.
The document provides training on mastering invitations to share information about a business opportunity. It emphasizes choosing words carefully in invitations and avoiding words that could trigger negative reactions like "business", "opportunity", or "meeting". Instead, it suggests being enthusiastic and saying something interests you without using hype. The document also stresses practicing invitations and having a plan with goals and lists of people to contact. It recommends following up repeatedly with prospects.
This document provides tips for effective verbal and nonverbal communication, developing a positive attitude, and interview techniques. It discusses the importance of communication for understanding people and presenting views. It lists dos and don'ts for interviews such as preparing by knowing the company, having a positive opinion, and being a good listener. Nonverbal communication signs like eye contact and gestures are explained. The document advises having confidence, answering questions genuinely without complaints, and seeking permission when leaving an interview.
This document discusses the different functions of communication, which include regulation/control, social interaction, motivation, emotional expression, and information. Regulation/control involves using language to control behavior or regulate activities, such as giving orders or instructions. Social interaction refers to using language to socialize and interact with others through greetings, invitations, and other exchanges. Motivation involves expressing desires, wants, likes/dislikes, and aspirations. Emotional expression is conveying emotions like love, joy, fear, or anger. Finally, information involves giving and receiving facts and statements to share or request information. Nonverbal cues also play an important role in communicating these functions.
This document provides training on effective presentation and fundraising techniques. It discusses the importance of preparation, making the right approach, strong introductions, motivating the supporter, handling objections, and proper closing. Some key points include:
- Preparation is important - know your materials and groom yourself properly
- The approach, introduction, and first impressions are crucial for engagement
- Listen actively and ask open-ended questions to understand supporters' perspectives
- Address objections by staying calm, asking questions, and demonstrating understanding
- Look for opportunities to close by directly asking for a decision or contribution
- Thank supporters and follow up appropriately after their participation
I gave this presentation on 4/15/14 to a group of law students interested in learning more about networking and personal branding basics. Folks are free to use or disregard this presentation as they like. Feedback, criticism, or disagreement is appreciated.
This document contains information from a Strong Girls Strong Women Symposium held at Centennial College, including:
1. Survey results from Centennial ECE students showing most are satisfied with their appearance but rarely discuss self-esteem. Half said other's negative comments impact their self-esteem.
2. Interview with an elementary school teacher about a student who had cosmetic surgery and questions about beauty and self-esteem.
3. Survey results from 9-14 year olds showing lower self-esteem levels than the ECE students, with less agreeing they have someone to talk to or that they are worthy individuals.
This document contains information from a Strong Girls Strong Women Symposium held at Centennial College on March 5, 2014. Data was collected from surveys given to Centennial ECE students and girls aged 9-14. The data shows that most college students are satisfied with their appearance but rarely discuss self-esteem. Half said other's negative comments impact their self-esteem. The younger girls had lower self-esteem, with less than half feeling confident or satisfied with themselves. Activities at the symposium aimed to promote healthy self-esteem in girls.
This document contains information from a Strong Girls Strong Women Symposium held at Centennial College, including:
1. Survey results from Centennial ECE students showing most are satisfied with their appearance but rarely discuss self-esteem. Half said other's negative comments impact their self-esteem.
2. An interview with an elementary school teacher about a girl who had cosmetic surgery and questions asked about her decision and views on beauty and self-esteem.
3. Survey results from 9-14 year olds at the symposium showing most agree they are worthy individuals but some don't always feel good about themselves or as capable as others.
This document contains materials for an English class discussing various topics such as describing people, making choices, family conflicts, opinions, and discussion phrases. Some key topics covered include describing a person's appearance, personality, and clothes, major life decisions people make, common arguments families have, asking for and giving opinions, and expressions for agreeing, disagreeing, or complaining in a discussion.
Everything You Ever Wanted To Know About MentorshipBradley Temple
The document outlines the topics that will be covered in a discussion about mentorship, including why someone would need a mentor, how to find a mentor, different types of mentorship, how to get to know a mentor, how to set goals with a mentor, and tips and tricks. Specific sections discuss the benefits of mentees having mentors, ways to directly or indirectly ask someone to be a mentor, methods for getting feedback from a mentor, and using the Creative Tension Model to set goals with a mentor.
1) The document provides 10 commandments for living a good life, which include being imperfect, prioritizing obligations, choosing friends wisely, helping others, focusing on the positive, and living in the present moment.
2) It encourages taking control of your life for happiness by assuming less, doing more, smiling often, and focusing on simple pleasures, compassionate deeds, personal goals, and relationships.
3) Living a good life is about making a positive impact and focusing on how fortunate you are now rather than dwelling on the past or worrying about the future.
1. The document provides 10 commandments for living a good life, including being imperfect, prioritizing obligations, choosing friends wisely, helping others, focusing on the positive, and living in the present moment.
2. It encourages taking control of your life for happiness by assuming less, doing more, smiling often, and focusing on simple pleasures, compassionate deeds, personal goals, and relationships.
3. Living a good life means making a positive impact and focusing on how your perception of life can improve rather than dwelling on the past or worrying about the future.
Offender volunteering provides benefits like developing skills, confidence, and a pro-social identity which can help with employment and reduce reoffending. Typical examples of volunteering include peer support, community placements, and democratic engagement in prison life. Volunteers reported that it helped them develop life skills, brought out new qualities, and gave them a sense of achievement and perspective. However, barriers include the stresses of prison making additional responsibilities difficult, and concerns that a criminal record could prevent future volunteering. Effective support and training are needed for prison volunteering programs to succeed.
Here, the one who are seeking for job but having some difficulties while they face interview, special tips and information are given so that they can easily put their impression on the interviewer and succeed. Just remember, First impression is the last impression
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Welcome to Practical eLearning Makeovers for Everyone. In this presentation, we’ll take a look at a bunch of easy-to-use visual design tips and tricks. And we’ll do this by using them to spruce up some eLearning screens that are in dire need of a new look.
Architectural and constructions management experience since 2003 including 18 years located in UAE.
Coordinate and oversee all technical activities relating to architectural and construction projects,
including directing the design team, reviewing drafts and computer models, and approving design
changes.
Organize and typically develop, and review building plans, ensuring that a project meets all safety and
environmental standards.
Prepare feasibility studies, construction contracts, and tender documents with specifications and
tender analyses.
Consulting with clients, work on formulating equipment and labor cost estimates, ensuring a project
meets environmental, safety, structural, zoning, and aesthetic standards.
Monitoring the progress of a project to assess whether or not it is in compliance with building plans
and project deadlines.
Attention to detail, exceptional time management, and strong problem-solving and communication
skills are required for this role.
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CapCut is an easy-to-use video editing app perfect for beginners. To start, download and open CapCut on your phone. Tap "New Project" and select the videos or photos you want to edit. You can trim clips by dragging the edges, add text by tapping "Text," and include music by selecting "Audio." Enhance your video with filters and effects from the "Effects" menu. When you're happy with your video, tap the export button to save and share it. CapCut makes video editing simple and fun for everyone!
6. Greeting Guests
Avoid
• Staring
• Looking away
• “Can I help you?”
• “Yes?”
Do
• Make eye contact
• Smile
• “ Welcome to the
hospital. How may I
help you?”
Volunteer
10. “No. I am sorry. I can’t help with parking passes.
I don’t have any. Have a good day.”
No
Can’t
Don’t
11. Positive
• Focus on “when”
• Focus on “how”
Negative
• No
• can’t
• don’t
Volunteer
I will contact Parking Services right now to
assist you.
“The green garage is being remolded, so can’t
park there…
I will contact Parking Services right now to
assist you.
I am sure you can find another place to
park.
17. Determining Customer’s Needs
Open-end questions
• Leading
questions
• Reflective questions
Close-end
questions
• Begin with
specific words
• “Why” questions
Articulate Tool Used:
Articulated Presenter to record voice audio
Audio Script
Soft Skills for the Hospital Volunteer
Tawana Washington
For IDPT 640
Interactions
The learner will not interact with this slide
The slide will advance automatically after the introduction. This is simply a title slide and interaction would be unnecessary.
Notes
How does this visual support the audio script? yes
Is the visual animated? No
Is the visual a video? No
What is the time length of this slide? 5 seconds
Articulate Tool Used:
Articulated Presenter to record voice audio
Audio Script
People skills, interpersonal interactions, softs skills; these are all fancy ways to describe the strategies we humans use to communicate with one another. In the scenario you just heard a lack of these skills is funny, but in the real world like a hospital it can be disastrous.
This training is for new and returning volunteers. This will provide volunteers with some clear practices, skills and protocols to use as resources to deliver the best possible experience for our visitors.
Interactions
Will the learner interact with the visual? How?
No
How will the learner move to the next visual?
The slide will advance automatically once the audio is finished playing.
Will the learning event progress automatically? If so why? How?
This is simply a title slide and interaction would be unnecessary.
Notes
How does this visual support the audio script?
Yes
Is the visual animated? If so, how?
Yes words People skills, interpersonal relationships, communication, interaction, and questions appear quickly and automatically
Is the visual a video?
No
What is the time length of this slide?
30 seconds
Articulate Tool Used:
Articulated Presenter to record voice audio
Audio Script
First, you will learn how to greet a hospital guest.
You will explore many ways to get to know the customer through by avoiding certain words and actively listening.
You will learn to ask clarifying questions to help gather information about the customer and use it to determine their needs.
The training continues as you pull the various strategies together to develop customer rapport
Finally, you will develop a strategy to maintain customer rapport.
To begin click “Greet Guest” and you’ll be taken to that section and then on to “Trigger Words”.
There will be a short quiz. You will return to this section when you have successfully completed the quiz.
Interactions
Will the learner interact with the visual? How?
Yes the learner will be able to click on Greet Guest, but not the other buttons (Limiting choice is a way to reinforce the idea that working with soft skills is progressive in nature)
How will the learner move to the next visual?
They will click on Greet Guest
Will the learning event progress automatically? If so why? How?
After the “Greet Guest section is completed the learner will be automatically taken to “Trigger Words”.
Once this section is completed, the learner will take a four question multiple choice quiz covering Trigger Words and Greet Guest.
If they pass the quiz they will return to this slide to choose another button
If they fail the quiz, the learner will be returned to the Greet Guest slide
Notes
How does this visual support the audio script?
Yes
Is the visual animated? If so, how?
Yes
Is the visual a video?
no
What is the time length of this slide?
30 seconds
Articulate Tool Used:
Articulated Presenter to record voice audio
Audio Script
Volunteer: “Here comes a guest. She looks lost.”
Volunteer: “Can I help you?”
Guest: “No. I am fine.”
Volunteer: “I wonder why she did want my help? Oh well.”
So, what happened? There was a quest who needed help and a volunteer willing to help, but something went wrong.
Click the word volunteer, so we can figure it out.
Interactions
Will the learner interact with the visual? How?
Yes
How will the learner move to the next visual?
By clicking on the word volunteer
Will the learning event progress automatically? If so why? How?
After the audio is completed the learner will automatically advance to the next slide.
Notes
How does this visual support the audio script?
Is the visual animated? If so, how?
Yes. The characters facial features.
Is the visual a video?
No
What is the time length of this slide?
15 seconds
Articulate Tool Used:
Articulated Presenter to record voice audio
Audio Script
Each time a hospital guest comes into contact with you the volunteer, it is “The moment of truth.” It is the moment a guest develops an impression of you the volunteer and also the hospital. In this critical situation the way you greet a guest should encourage him or her to interact with you.
The best way to encourage interaction during “The moment of Truth” is to..
Look at the each guest
Have a nice smile on your face…
And give this greeting every time…”Welcome to the hospital. How may I help you?
This is the standard greeting the hospital administration expects all volunteers to use when a guest has just entered the hospital.
If a guest is an in-patient then simply say “I am a volunteer with the hospital. How may I help you?”
Interactions
Will the learner interact with the visual? How?
No
How will the learner move to the next visual?
It will advance automatically
Will the learning event progress automatically? If so why? How?
Yes. A spotlight will automatically highlight each phrase.
Notes
How does this visual support the audio script?
Is the visual animated? If so, how?
It is annotated by spotlight
Is the visual a video?
No
What is the time length of this slide?
About 15 seconds
Articulate Tool Used:
Articulated Presenter to record voice audio
Audio Script
You might be wondering, “Why is eye contact so important?” Well…
When you stare at a guest it sends the single that you are expecting the customer to come up to you.
Giving a dazed look makes it seem you are too busy to help the guest.
You may also be thinking, “Can’t I just shorten the greeting?
What’s wrong with asking “Can I help you?”
Asking “Can I help you?” is a yes or no question and doesn’t offer any opportunity for interaction.
Simply smiling and saying “Yes.” to a guest can make them feel defensive and attacked.
In the “Moment of Truth”
Make eye contact
Smile
greet the guest by saying “Welcome to the hospital. How may I help you?”
Armed with this new strategy click on the word volunteer to see how things work out.
Interactions
Will the learner interact with the visual? How?
Yes. In order to advance the slide the learner will click the volunteer button
How will the learner move to the next visual?
By clicking the volunteer button
Will the learning event progress automatically? If so why? How?
Yes
Notes
How does this visual support the audio script?
Is the visual animated? If so, how?
It is annotated by spotlight
Is the visual a video?
No
What is the time length of this slide?
About 15 seconds
Articulate Tool Used:
Articulated Presenter to record voice audio
Audio Script
Volunteer: “Here comes a guest. She looks lost. It’s The Moment of Truth.”
Volunteer: “Welcome to the hospital. How may I help you?”
Guest: “I am trying to find nuclear medicine. Do you know where that is?”
Volunteer: “Actually it is on a different floor. I can take you there.
Guest: “I don’t mean to take you out of your way. I hope you don’t mind.
Volunteer: “I am a volunteer at the hospital, so I don’t mind at all?”
Interactions
Will the learner interact with the visual? How?
no
How will the learner move to the next visual?
The learner will be moved there automatically.
Will the learning event progress automatically? If so why? How?
Yes, after the audio is completed.
Notes
How does this visual support the audio script?
Is the visual animated? If so, how?
The volunteers facial expressions will
Is the visual a video?
No
What is the time length of this slide?
Articulate Tool Used:
Articulated Presenter to record voice audio and Quiz maker
Audio Script
This is the first of four very short quizzes. When you successfully complete it you will continue on in the course.
Interaction
Will the learner interact with the visual? How?
Yes. The learner will chose the answer by clicking a response.
How will the learner move to the next visual?
The quiz has four multiple choice questions, with four opportunities to get each question correct. After each correct response the next visual will be displayed automatically.
Will the learning event progress automatically? If so why? How?
If the learner fails the quiz they will be sent back to redo the section. If the learner pass the quiz he or she automatically be taken to slide 4 to choose the next section.
Notes
How does this visual support the audio script?
Is the visual animated? If so, how?
No
Is the visual a video?
No
What is the time length of this slide?
Articulate Tool Used:
Articulated Presenter to record voice audio
Audio Script
Guest: Excuse me.
Volunteer: “Welcome to the hospital. How may I help you?
Guest: Well, I just left MRI and I forgot to get a parking pass. Do you know where I can get one?
Volunteer: No. I am sorry. I can’t help parking passes. I don’t have any at the desk. Have a good day.
So, what happened? There was a guest who needed help and a volunteer willing to help, but something went wrong.
Click the word volunteer, so we can figure it out.
Interactions
Will the learner interact with the visual? How?
Yes
How will the learner move to the next visual?
By clicking on the word volunteer
Will the learning event progress automatically? If so why? How?
After the audio is completed the learner will automatically advance to the next slide.
Notes
How does this visual support the audio script?
Is the visual animated? If so, how?
Yes. The characters facial features.
Is the visual a video?
No
What is the time length of this slide?
15 seconds
Articulate Tool Used:
Articulated Presenter to record voice audio
Audio Script
What are trigger words and how do they explain what happened in the that scenario? Triggers are words that elicit a strong response from whomever you are talking to.
Trigger words can elicit a positive response or a negative response
Sometimes as a volunteer, you may use negative trigger words without realizing it.
Let’s take a look at the answer the volunteer gave the guest.
The volunteer wasn’t trying being rude or mean, but the words “No”, “can’t”, “don’t” may seem abrupt and impersonal, because there isn’t a solution to the guest’s problem.
Interactions
Will the learner interact with the visual? How?
How will the learner move to the next visual?
Will the learning event progress automatically? If so why? How?
Notes
How does this visual support the audio script?
Is the visual animated? If so, how?
Is the visual a video?
What is the time length of this slide?
Articulate Tool Used:
Articulated Presenter to record voice audio, annotations
Audio Script
(animate negative words) As a volunteer you won’t be able to avoid using negative trigger words. But you should focus on a when/how solution (animate positive).
A when/how solution uses positive words gives that tells the guest when their problem will be solved and how it will be solved.
(animations disappear)
Let’s look at an example. (The four sentences animate in)
Read the main sentence.
Click on each of the three sentences to see which one offers the guest a when/how solution.
Armed with this new strategy click on the word volunteer to see how things work out.
Interactions
Will the learner interact with the visual? How?
Yes. By clicking on each of the three sentences
How will the learner move to the next visual?
By clicking volunteer
Will the learning event progress automatically? If so why? How?
No
Notes
How does this visual support the audio script?
Is the visual animated? If so, how?
Yes. Clicking on each sentence provides an explanation.
Is the visual a video?
No
What is the time length of this slide?
It is up to the learner
Articulate Tool Used:
Articulated Presenter to record voice audio
Audio Script
Guest: Excuse me.
Volunteer: “Welcome to the hospital. How may I help you?
Guest: Well, I just left MRI and I forgot to get a parking pass. Do you have any?
Volunteer: No. I am sorry. I don’t have any at this desk. If you are able to wait here just a few minutes, I will go to another area and get one for you.”
Guest: That’s too much trouble.
Volunteer: Its not trouble at all. I will be right back.
Interactions
Will the learner interact with the visual? How?
Listening to the audio and watching the characters
How will the learner move to the next visual?
Automatically
Will the learning event progress automatically? If so why? How?
Yes after the audio is completed
Notes
How does this visual support the audio script?
Is the visual animated? If so, how?
Yes facial expressions (The characters will have features)
Is the visual a video?
No
What is the time length of this slide?
15 seconds
Articulate Tool Used:
Articulated Presenter to record voice audio and Quiz maker
Audio Script
This is the second quiz. When you successfully complete it you will continue on in the course.
Interaction
Will the learner interact with the visual? How?
Yes. The learner will chose the answer by clicking a response.
How will the learner move to the next visual?
The quiz has four multiple choice questions, with four opportunities to get each question correct. After each correct response the next visual will be displayed automatically.
Will the learning event progress automatically? If so why? How?
If the learner fails the quiz they will be sent back to redo the section. If the learner pass the quiz he or she automatically be taken to slide 4 to choose the next section.
Notes
How does this visual support the audio script?
Is the visual animated? If so, how?
No
Is the visual a video?
No
What is the time length of this slide?
Articulate Tool Used:
Articulated Presenter to record voice audio
Audio Script
You have master the standard hospital greeting, you smile, and avoid negative trigger words by offering when/how solutions.
There are times when a quest may have difficulty explaining their need and require a little time in order to express him or herself.
This is where S.O.L.E.R can help (the graphic animates in
S.O.L.E.R represents five steps to attentive listening or listening closely.
Attentive listening will require you to look the customer in the face, have an open pasture with your has at your at your side, lean slightly toward the customer, maintain eye contact while the customer is speaking and relax. These subtle but effective cues will show the customer you are paying attention and concerned about their problem.
These five steps can be broken down into and easy to remember acronym S.O.L.E.R
Click on each picture to hear about S.O.L.E.R (when picture is clicked words animate and audio plays). When you are finished click the next button and you will be taken to the nest section.
Squarely face the person…. “I’m here with you, I’m available to you.” Turning your body away from another person while you talk to him or her can lessen contact with the guest.
Open your posture…shoulder and head up, uncrossed arms and legs to show you are open to listening to the guest. availability to others.
Lean towards the guest…to show you are interested in what the guest has to say.
Eye contact maintained…(We have covered this already), but don’t stare and looking away only occasionally
Relax while attending…shows you are in a position to help
Interactions
Will the learner interact with the visual? How?
Yes by clicking on the pictures
How will the learner move to the next visual?
Click on another picture
Will the learning event progress automatically? If so why? How?
Once all pictures have been pressed the learn will press the next button
Notes
How does this visual support the audio script?
Is the visual animated? If so, how?
Is the visual a video?
What is the time length of this slide?
Articulate Tool Used:
Articulated Presenter to record voice audio and Quiz maker
Audio Script
This is the third quiz. When you successfully complete it you will continue on in the course.
Interaction
Will the learner interact with the visual? How?
Yes. The learner will chose the answer by clicking a response.
How will the learner move to the next visual?
The quiz has four multiple choice questions, with four opportunities to get each question correct. After each correct response the next visual will be displayed automatically.
Will the learning event progress automatically? If so why? How?
If the learner fails the quiz they will be sent back to redo the section. If the learner pass the quiz he or she automatically be taken to slide 4 to choose the next section.
Notes
How does this visual support the audio script?
Is the visual animated? If so, how?
No
Is the visual a video?
No
What is the time length of this slide?
Articulate Tool Used:
Articulated Presenter to record voice audio
Audio Script
Guest: Excuse me! Excuse me!
Volunteer: How may I help you?
Guest: I know you are just a volunteer, so could you please get someone who can help me?
Volunteer: Are you sure there isn’t anything I can do?
Guess: Yes, I am sure.
Volunteer: Who would you like to see?
Guest: Never mind (and walks away).
So, what happened? There was a quest who needed help and a volunteer willing to help, but something went wrong.
Click the next button, so we can figure it out.
Interactions
Will the learner interact with the visual? How?
Yes
How will the learner move to the next visual?
By clicking on the word volunteer
Will the learning event progress automatically? If so why? How?
After the audio is completed the learner will automatically advance to the next slide.
Notes
How does this visual support the audio script?
Is the visual animated? If so, how?
Yes. The characters facial features.
Is the visual a video?
No
What is the time length of this slide?
15 seconds
Articulate Tool Used:
Articulated Presenter to record voice audio
Audio Script
Although there are many reasons for asking questions, the information we get back, in the form of an answer, depends on the type of question asked.
Questions can be open or closed.
Open-end questions usually require more than one word to answer. They are used to gather more detail. Think about the greeting we use at the hospital. Even if a quest doesn’t no need help, they will usually respond with more than one word.
There are several different types of open-end questions
Leading questions: “What happened next?” What else would you like to say?”
Reflective questions: (helps you understand more about what is said) It seems like you need help finding a department?”
Closed-end questions (this will animate in)
(Usually prompt one-word answers yes/no). They usually begin with is, will, are, do, did, can, along with a few others.
“Why” questions: should be avoided they tend to make customers defensive, especially when meeting you for the first time.
“Why do you want that department?” Why do you need to see the patient?”
Now that we understand about open-end questions verses why questions, cli see if the volunteer will have better results with the guest.
Interactions
Will the learner interact with the visual? How?
Yes
How will the learner move to the next visual?
By clicking on the next button
Will the learning event progress automatically? If so why? How?
After the audio is completed the learner will automatically advance to the next slide.
Notes
How does this visual support the audio script?
Is the visual animated? If so, how?
Yes. The characters facial features.
Is the visual a video?
No
What is the time length of this slide?
15 seconds
Articulate Tool Used:
Articulated Presenter to record voice audio
Audio Script
Guest: Excuse me! Excuse me!
Volunteer: How may I help you?
Guest: I know you are just a volunteer, so could you please get someone who can help me?
Volunteer: What type of person would you like to see? I will get them for you.
Guest: I am not sure. They wear the red scrubs. Don’t worry I find some one else to help me.
Volunteer: The red tops and black bottoms or red top with white bottoms.
Guest: Red and white. They came in my room while I was on the phone.
Volunteer: That was someone from housekeeping. We can go back to your room and call them to find out what’s going on.
Guest: Okay. Well great. Thanks.
Interactions
Will the learner interact with the visual? How?
Listening to the audio and watching the characters
How will the learner move to the next visual?
Automatically
Will the learning event progress automatically? If so why? How?
Yes after the audio is completed
Notes
How does this visual support the audio script?
Is the visual animated? If so, how?
Yes facial expressions (The characters will have features)
Is the visual a video?
No
What is the time length of this slide?
20 seconds
Articulate Tool Used:
Articulated Presenter to record voice audio and Quiz maker
Audio Script
This is the fourth and final quiz. When you successfully complete it you will continue on in the course.
Interaction
Will the learner interact with the visual? How?
Yes. The learner will chose the answer by clicking a response.
How will the learner move to the next visual?
The quiz has four multiple choice questions, with four opportunities to get each question correct. After each correct response the next visual will be displayed automatically.
Will the learning event progress automatically? If so why? How?
If the learner fails the quiz they will be sent back to redo the section. If the learner pass the quiz he or she automatically be taken to slide 4 to choose the next section.
Notes
How does this visual support the audio script?
Is the visual animated? If so, how?
No
Is the visual a video?
No
What is the time length of this slide?
Articulate Tool Used:
Articulated Presenter to record voice audio
Audio Script
So once you have established rapport with a guest, how do you maintain it?
As long as the guest finds you the volunteer to be trustworthy, genuinely concerned about his or her needs, desires and goals, and is able to continue having open and honest communication, the rapport between you and the customer should be maintained.
Learning Activity
The steps to maintaining rapport with customer
Establishing rapport by greeting guest when and wherever you meet them.
Make customer feel valued by avoiding negative trigger words
Interacting positively with customer by asking using S.O.L.A.R to actively listen to their problems
Identify customer’s needs by asking open-end questions.
Thank you.
Click on the whiteboard to take a short survey about the course
Interactions
Will the learner interact with the visual? How?
How will the learner move to the next visual?
Will the learning event progress automatically? If so why? How?
Notes
How does this visual support the audio script?
Is the visual animated? If so, how?
Is the visual a video?
What is the time length of this slide?