Step into Social Media - December 2010
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The document discusses the rise of social media and how businesses can leverage various social media platforms. It provides an overview of popular social networks and tools, how businesses are using social media for marketing, and keys to social media success including experimenting, having a strategy, listening to customers, and measuring results. The document advocates engaging with customers on social media as a new communication model rather than traditional one-way advertising, and stresses the importance of building relationships over time.
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Step into Social Media - December 2010
- 1. Sue Anstiss December 2010 Step into Social Media
- 3. First newspaper published Computer 1970 1752 1916 1930โs 2010 TV Radio
- 4. The old communication model was a monologue.
- 5. 3000 The average person is exposed to advertising messages/day
- 6. The new communication model is a dialogue.
- 7. ย
- 8. ย
- 9. ย
- 10. ย
- 13. Why should we care
- 14. BECAUSE 2/3 OF THE GLOBAL INTERNET POPULATION VISIT SOCIAL NETWORKS Nielsen, Global Faces & Networked Places, 2009 Photo by sinulog 2006 at Flickr
- 15. BECAUSE VISITING SOCIAL SITES IS NOW THE 4 th MOST POPULAR ONLINE ACTIVITY โ AHEAD OF PERSONAL EMAIL Nielsen, Global Faces & Networked Places, 2009
- 16. but does Social Media work?
- 17. Selectives Mavens Butterflies Wallflowers Engagement dbase July 2009 โ Top100 Brands Wetpaint & Allimeter
- 18. Engagement correlates with performance
- 19. ย
- 20. ย
- 21. ย
- 22. ย
- 23. ย
- 24. ย
- 26. ย
- 27. ย
- 28. ย
- 29. But how do we get started?
- 30. 10 Keys to Social Media success
- 32. 2. Have a strategy
- 33. Photo by Utne.com HOPE IS NOT A STRATEGY.
- 34. ย
- 35. ย
- 36. 3. Listen
- 37. ย
- 39. ย
- 40. ย
- 42. ย
- 43. ย
- 53. Free analytics to measure success
- 54. Facebook offers unique analytics Standard Reporting Standard Impression, Clicks, Video Plays Facebook Enhanced Reporting Engagement report Lexicon measures โbuzzโ and sentiment on Facebook Page report Pulse Data reports the interests of your fans
- 55. Paid for analysis Level 3 Level 1 Level 2
- 56. ย
- 57. ย
- 58. Questions so far
- 60. ย
- 62. ย
- 63. ย
- 64. 500 million users 100+ million mobile WORLDWIDE
- 65. Over 24 million users 11+ million daily UK STATS
- 66. ย
- 72. Events Wall Info Photos Shop News Polls Reviews
- 75. Over 55 million members In over 200 countries around the world A new member joins LinkedIn every second
- 76. ย
- 77. ย
- 78. ย
- 79. ย
- 81. ย
- 82. Using video for business 10 great ideas!
- 83. ย
- 85. ย
- 86. 4,000,000,000 The number of photos archived on Flickr.com
- 87. ย
- 88. ย
- 89. 200,000,000 blogs
- 90. ย
- 92. S ource: Universal McCann Comparative Study on Social Media Trends April 2008 73% of active online users have read a blog
- 94. 1,105% year on year growth
- 95. tools
- 96. ย
- 97. Who I followโฆ
- 98. ย
- 101. ย
- 103. ย
- 104. ย
- 106. ย
- 107. ย
- 108. ย
- 109. Some things to do
- 110. IF YOUR PRODUCT IS RUBBISH, SOCIAL MEDIA WONโT FIX IT. Photo by arlen at Flickr.com
- 111. HOWEVER, IF YOUR CUSTOMER SERVICE IS RUBBISH, SOCIAL MEDIA CAN HELP
- 112. IF YOUR COMPANYโS WORD OF MOUTH IS RUBBISH, SOCIAL MEDIA CAN HELP
- 114. #1 Set Objectives
- 115. #2 Listen
- 117. #4 engage
- 118. #5 measure
- 119. โ Marketingโ
- 120. โ Advertisingโ
- 122. โ Social Media Marketingโ
- 126. ย
- 127. ย
- 128. ย
- 129. ย
- 130. Sue Anstiss 01628 630363 [email_address] @sueanstiss http://uk.linkedin.com/in/sueanstiss www.promotepr.com Grateful thanks for help with my slides to: http://bonafidemarketinggenius.com
Editor's Notes
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- Thanks Well Katie has talked about how you get the most from communicating with staff and members within the club and I am going to look at how you can make the most of the tools now available to reach members when they are not in the club. One of the things that operators have talked about for many years is trying to extend clubs outside the physical walls of a club to create more of a community. The incredible growth in social media in recent years means there are now incredible opportunities for clubs to engage with their members on a regular basis creating Valuable relationships that will ultimately create long term memberships. With so many hundreds of social networking applications now available its simply a matter of your choosing how you want to communicate with your members. In this part of the session I am going to explore how you might use Web 2.0 and the area of social networking to communicate with your members and potential members. Clearly, in the 30 minutes I have left it would not be possible to examine the massive range of tools that exist, but what I plan to do is to highlight why you should be using social networking if youโre not already, give you some tips for getting started and some golden rules to follow to ensure you get the most from this opportunity. November 2010 Step into Social Media
- To understand the context for social media you need to understand that there has been a big change in the way businesses market themselves. Many of you may have just seen Seth Godinโs presentation. He coined the phrase โinterruption marketingโ for the way in which in the past companies have tried to reach their customers by interrupting what they are watching or listening to and blasting a message at them. The way in which companies will communicate with their customers in the coming years has completely changed. Now longer will it be a matter of โpushingโ information out to people. Itโs now a matter of โpullingโ them to you. And you do this by sharing information. November 2010 Step into Social Media
- Research shows that on average person is subject to some 3,000 essentially random pitches per day. Two-thirds of people surveyed said they feel โconstantly bombardedโ by ads, and 59% said the ads they see have little or no relevance to them.โ November 2010 Step into Social Media
- You share and create relationship and dialogue with your customers November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- Listen โ find the tools that work for you (technorati, GoogleBlogSearch, Google Alerts, BlogPulse, etc.) * Determine where your customers participate, listen, read, and speak with them on their terms * Assign a community manager or multiple managers and start commenting, reading, writing, sharing, and participating November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- There are a whole range of tools available to clubs to help maximise this opportunity. November 2010 Step into Social Media
- There are a whole range of tools available to clubs to help maximise this opportunity. November 2010 Step into Social Media
- There are a whole range of tools available to clubs to help maximise this opportunity. November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- The fact that EasyJet has a Facebook page probably isnโt surprising but earlier this year the company took things one step further and developed a system that allows customers to make a purchase without leaving the site. They can complete the entire transaction on Facebook. This is the future. So, while we are all still busy spending our marketing budgets on updating our websites, we need to ask the question โ how long will this investment be of relevance? Should we at least be investigating opportunities to develop better functionality on our Facebook pages?
- There are a whole range of tools available to clubs to help maximise this opportunity. November 2010 Step into Social Media
- There are a whole range of tools available to clubs to help maximise this opportunity. November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- Listen โ find the tools that work for you (technorati, GoogleBlogSearch, Google Alerts, BlogPulse, etc.) * Determine where your customers participate, listen, read, and speak with them on their terms * Assign a community manager or multiple managers and start commenting, reading, writing, sharing, and participating November 2010 Step into Social Media
- Find the tools that work for you (technorati, GoogleBlogSearch, Google Alerts, BlogPulse, etc.) * Determine where your customers participate, listen, read, and speak with them on their terms * Assign a community manager or multiple managers and start commenting, reading, writing, sharing, and participating November 2010 Step into Social Media
- November 2010 Step into Social Media
- Powerful tools like โTwitter Searchโ mean you can simply November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- The key is to share a lot and when you think you have then share some more. That might be on your site or on Facebook etc November 2010 Step into Social Media
- November 2010 Step into Social Media
- Forget control. This is about enabling conversations, facilitating connections & โengagementโ and eventually, if you lay the foundation well, youโll have the ability to INFLUENCE. But never to control. November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- Listen โ find the tools that work for you (technorati, GoogleBlogSearch, Google Alerts, BlogPulse, etc.) * Determine where your customers participate, listen, read, and speak with them on their terms * Assign a community manager or multiple managers and start commenting, reading, writing, sharing, and participating November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- And 57% have joined a social network. Hope you like my Facebook photo! Now one out of every eleven minutes spent online worldwide is spent on an online community or social network. In the UK, this figure is one out of every six minutes spent online. For instance, Nielsen's latest research notes that a whopping forty-seven per cent of people who are online in the UK now use Facebook.ย Furthermore, the report notes that, if recent trends were to continue, "by mid-June 2009 there would be as many 35-49 year olds on Facebook as 18-34 year olds." November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- When 18-24 year old Brits were asked how they would spend 15 minutes of free time, 45% claimed they would check out their favourite social networksโฆ Facebook says that 28 million pieces of content are uploaded every month And 18 million users update their profile at least once a day There are issues around control here. How do you stop people from coming into a group and being negative about your club? Again, itโs a case of letting go and understanding that you canโt control what everyone says. How many of your have networks on LinkedIn for your members? Eg of the IOD. November 2010 Step into Social Media
- When 18-24 year old Brits were asked how they would spend 15 minutes of free time, 45% claimed they would check out their favourite social networksโฆ Facebook says that 28 million pieces of content are uploaded every month And 18 million users update their profile at least once a day There are issues around control here. How do you stop people from coming into a group and being negative about your club? Again, itโs a case of letting go and understanding that you canโt control what everyone says. How many of your have networks on LinkedIn for your members? Eg of the IOD. November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- Itโs clear to see the opportunity.
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- And 57% have joined a social network. Hope you like my Facebook photo! Now one out of every eleven minutes spent online worldwide is spent on an online community or social network. In the UK, this figure is one out of every six minutes spent online. For instance, Nielsen's latest research notes that a whopping forty-seven per cent of people who are online in the UK now use Facebook.ย Furthermore, the report notes that, if recent trends were to continue, "by mid-June 2009 there would be as many 35-49 year olds on Facebook as 18-34 year olds." November 2010 Step into Social Media
- And 57% have joined a social network. Hope you like my Facebook photo! Now one out of every eleven minutes spent online worldwide is spent on an online community or social network. In the UK, this figure is one out of every six minutes spent online. For instance, Nielsen's latest research notes that a whopping forty-seven per cent of people who are online in the UK now use Facebook.ย Furthermore, the report notes that, if recent trends were to continue, "by mid-June 2009 there would be as many 35-49 year olds on Facebook as 18-34 year olds." November 2010 Step into Social Media
- And 57% have joined a social network. Hope you like my Facebook photo! Now one out of every eleven minutes spent online worldwide is spent on an online community or social network. In the UK, this figure is one out of every six minutes spent online. For instance, Nielsen's latest research notes that a whopping forty-seven per cent of people who are online in the UK now use Facebook.ย Furthermore, the report notes that, if recent trends were to continue, "by mid-June 2009 there would be as many 35-49 year olds on Facebook as 18-34 year olds." November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- 83% of those using the internet have watched video clips November 2010 Step into Social Media
- And 57% have joined a social network. Hope you like my Facebook photo! Now one out of every eleven minutes spent online worldwide is spent on an online community or social network. In the UK, this figure is one out of every six minutes spent online. For instance, Nielsen's latest research notes that a whopping forty-seven per cent of people who are online in the UK now use Facebook.ย Furthermore, the report notes that, if recent trends were to continue, "by mid-June 2009 there would be as many 35-49 year olds on Facebook as 18-34 year olds." November 2010 Step into Social Media
- 83% of those using the internet have watched video clips November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- Creating a Flickr group for your staff and members is a great way to create a community that shares photography at your club. Create a group in Flickr and November 2010 Step into Social Media
- 55% have used sites like Fllickr and Picasso to upload photos November 2010 Step into Social Media
- Creating a Flickr group for your staff and members is a great way to create a community that shares photography at your club. Create a group in Flickr and November 2010 Step into Social Media
- There are currently over 200 million blogs in existence. In the US and the UK around 25% of the population using the internet have blogs, in Asia itโs much higher โ in xxx the number is over 70% November 2010 Step into Social Media
- Research from Universal McCann shows that of those using the internet 73% have read a blog November 2010 Step into Social Media
- November 2010 Step into Social Media
- Research from Universal McCann shows that of those using the internet 73% have read a blog November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- Even your congress is now on YouTube November 2010 Step into Social Media
- Even your congress is now on YouTube November 2010 Step into Social Media
- Even your congress is now on YouTube November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media
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- November 2010 Step into Social Media
- Over the pond they are already there. The budget chain in Australia โFit n Fastโ is already offering the option to buy memberships online. Great news. If anybody knows of any brands in our sector doing this then please let me know. Iโd love to include more examples of this and chat about how it is working out.
- November 2010 Step into Social Media
- November 2010 Step into Social Media
- November 2010 Step into Social Media