The document outlines 6 steps for process mapping and standardizing operating procedures: 1) Create a SIPOC to identify key processes, customer requirements, and supplier requirements. 2) Make detailed process maps using standard symbols to depict each step. 3) Review current operating procedures and identify any gaps. 4) Update existing procedures to a single page using graphics. 5) Create any missing standard operating procedures. 6) Establish an official digital database of all procedures and make them accessible to employees.

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1. SIPOC
1. Mark out Processes: which processes are most important?
2. Define customer requirements concerning output materials
3. Define supplier’s requirements concerning input materials
The SIPOC can be used at management level. Example: ‘define the three most
important processes of a department or factory.’
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2. PROCESS MAPS
1. Detailed description of the Processes using 6 symbols
2. Timestudy to create databoxes for each process-step
3. ‘Go 2 Gemba’ to map the truth, not just a recollection of the truth
Create the process maps based on the processes defined in the SIPOC
= Process
= Delay
= Measurement
= Inventory
= Decision
= Transport
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3. OVERVIEW OPERATING PROCEDURES
Based on the Processmap:
• What steps are already described in
Standard Operating Procedures?
• What steps are not?
No SOP
SOP exists and is known
Unknown SOP

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4. UPDATE TO SINGLE-PAGE-DOCUMENTS
Whenever possible, update the current SOP’s to:
1. Single page document
2. With Grafics to visualize each process step when necessary
3. Remarks for kwaliteit en veiligheid
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5. MAKE MISSING SOP’S

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6. CREATE OFFICIAL SOP DATABASE
1. Digital database with all SOP’s
2. Powerflow (in powerpoint) to guide you
through the SOP database
3. Make SOP’s available for every
workstation; hardcopy or digital monitors.
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