This document discusses using a communication cell to improve communication within and between shifts and departments. It recommends standardizing the layout of the communication cell and using it to track safety, personnel, performance, and continuous improvement. Key performance indicators should be monitored and any issues not meeting targets added to a continuous improvement list to be addressed through kaizen events and audits.

1. Communicatiecel
6S
Standaard werk
Kaizen
LEAN
Blije klanten &
Gemotiveerd personeel
Communicatiecel in de praktijk

2. - For communication within shifts, between shifts and between departments,-
1. STANDARD LAY-OUT

3. 2. PEOPLE
1. Safety; visualize Near misses and accidents
2. Agenda for shiftmeetings
3. Visualize who works where today
4. Skills matrix (to visualize need for training)
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4. 3. PERFORMANCE
Should include at least the following categories:
1. Quality, can the produced products be sent to our customers?
2. Delivery, are products sent to the customer on time?
3. Reliability, Is production efficient? Are we on schedule?
KPI not met?  Put problem down on 3C list (Continuous Improvement)
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5. 4. CONTINUOUS IMPROVEMENT
1. List of Problems (3C) to share problems with colleagues
2. Kaizenloop to implement and communicate improvements
3. Kamishibai (mini-audits) as input for improvements
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