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TERESA	
  CHILDERS	
  STACKS	
  
	
   1409	
  Dogwood	
  Drive,	
  Oxford,	
  AL	
  36203	
  
	
   (256)	
  343-­‐1646	
  
	
   teresastacks@gmail.com	
  
OPERATIONS	
  SUMMARY	
  
Accomplished	
   Healthcare	
   Practice	
   Administrator	
   and	
   Entrepreneur	
   with	
   extensive	
   experience	
   leading	
  
organizational	
  growth	
  through	
  strategic	
  management	
  of	
  finances,	
  projects,	
  and	
  human	
  resources.	
  Solid	
  leadership	
  
and	
  team	
  building	
  abilities;	
  success	
  elevating	
  assigned	
  staff	
  through	
  development	
  and	
  implementation	
  of	
  policies	
  
and	
   procedures	
   that	
   improve	
   efficiency	
   and	
   client	
   service.	
   Proven	
   expertise	
   in	
   management	
   within	
   non-­‐profit	
  
healthcare	
  platforms.	
  	
  Exceptional	
  interpersonal	
  and	
  communication	
  skills.	
  	
  Technical	
  proficiency	
  in	
  MS	
  Office,	
  
Shiftplanning	
  Scheduler,	
  Adobe	
  Photoshop,	
  Mac	
  and	
  Microsoft	
  platforms.	
  
Areas	
  of	
  Expertise:	
  
 Healthcare	
  Practice	
  Management	
    Policy	
  &	
  Procedure	
  Development	
  
 Team	
  Leadership,	
  Coaching	
  &	
  Training	
    Regulatory	
  Compliance	
  
 Project	
  Coordination	
    Client	
  Relationship	
  Management	
  
 Human	
  Resources	
    Stakeholder	
  Relationship	
  Management	
  
PROFESSIONAL	
  EXPERIENCE	
  
SARRELL	
  DENTAL	
  AND	
  EYE	
  CENTERS	
   2009	
  –	
  2016	
  
Director	
  of	
  Scheduling	
   (2015	
  –	
  2016)	
  
Operations	
  Director	
   (2012	
  –	
  2014)	
  
Executive	
  Coach	
   (2011)	
  
Chief	
  Administrative	
  Officer	
   (2010)	
  
Manager	
   (2009)	
  
Staff	
  Photographer	
   (2009	
  –	
  2016)	
  
 Maintained	
  schedule	
  of	
  235	
  employees	
  in	
  16	
  offices	
  statewide	
  through	
  real-­‐time	
  online	
  scheduling	
  
software.	
  
 Managed	
  staff	
  resources	
  to	
  ensure	
  coverage	
  so	
  that	
  productivity	
  standards	
  were	
  met	
  for	
  each	
  office.	
  
 Resolved	
  both	
  company	
  and	
  employee	
  scheduling	
  conflicts.	
  
 Coached	
  managers	
  and	
  executive	
  level	
  employees	
  in	
  professional	
  development,	
  work/life	
  balance	
  and	
  
personal	
  issues.	
  
 Managed	
  all	
  aspects	
  of	
  dental	
  practices	
  to	
  include	
  patient	
  scheduling,	
  call	
  center	
  staff,	
  front	
  desk	
  staff,	
  
production	
  goals,	
  insurance	
  billing,	
  and	
  conflict	
  resolution.	
  
 Directed	
  all	
  aspects	
  of	
  human	
  resources	
  including	
  developing	
  policies	
  and	
  procedures	
  in	
  accordance	
  with	
  
state	
  and	
  federal	
  guidelines.	
  
 Assisted	
  in	
  the	
  development	
  of	
  short	
  and	
  long	
  term	
  goals	
  and	
  objectives.	
  
 Provided	
  professional	
  photography	
  services	
  for	
  the	
  company	
  including	
  corporate	
  portraits,	
  event	
  
coverage,	
  promotional	
  activities.	
  	
  
STACKS	
  OF	
  PHOTOS	
   2008-­‐2014	
  
Owner/Photographer	
   (2008	
  –	
  2014)	
  
 Marketed	
  and	
  sold	
  portrait	
  and	
  wedding	
  photography	
  services	
  locally	
  and	
  in	
  the	
  Birmingham	
  area.	
  
T E R E S A 	
   C H I L D E R S 	
   S T A C K S 	
   	
   	
   	
   	
   	
   	
   P a g e 	
  |	
  2	
  
	
  
 Developed	
  excellent	
  client	
  relationships	
  and	
  provided	
  high	
  quality	
  product	
  and	
  high	
  level,	
  personalized	
  	
  
customer	
  service	
  to	
  all	
  clients	
  as	
  evidenced	
  by	
  being	
  named	
  one	
  of	
  the	
  top	
  three	
  photography	
  studios	
  in	
  
Calhoun	
  County	
  by	
  The	
  Anniston	
  Star	
  in	
  2011.	
  
 Published	
  in	
  Slate	
  magazine	
  and	
  Gulf	
  Coast	
  magazine.	
  
 Created	
  marketing	
  materials	
  including	
  product	
  catalog	
  for	
  local	
  restaurant/caterer	
  and	
  other	
  local	
  
businesses.	
  
 Edited	
  images	
  using	
  Adobe	
  Lightroom,	
  Photoshop	
  and	
  NIK	
  Software.	
  	
  	
  
ALABAMA	
  DEPARTMENT	
  OF	
  PUBLIC	
  HEALTH	
   1992	
  –	
  2009	
  
Area	
  Administrator	
  Public	
  Health	
  Area	
  6	
   (1999	
  –	
  2009)	
  
Assistant	
  Area	
  Administrator	
  Area	
  6	
   (1996	
  –	
  1999)	
  
Assistant	
  Area	
  Administrator	
  Area	
  5	
   (1994	
  –	
  1996)	
  
Maternity	
  Waiver	
  Director	
   (1992	
  –	
  1994)	
  
 Acted	
  as	
  the	
  Chief	
  Executive	
  Officer	
  of	
  Public	
  Health	
  Area	
  6	
  under	
  the	
  supervision	
  of	
  the	
  State	
  
Health	
  Officer.	
  
 Developed	
  and	
  managed	
  budget	
  of	
  $20	
  million	
  and	
  staff	
  of	
  300	
  employees	
  in	
  8	
  county	
  health	
  
departments.	
  
 Interviewed	
  and	
  hired	
  staff;	
  assigned,	
  coached	
  and	
  disciplined	
  staff	
  as	
  necessary	
  in	
  accordance	
  with	
  State	
  
of	
  Alabama	
  Personnel	
  Board	
  rules	
  and	
  regulations.	
  
 Operated	
  programs	
  in	
  accordance	
  with	
  best	
  business	
  practices	
  and	
  in	
  compliance	
  with	
  all	
  contractual	
  
obligations,	
  state	
  and	
  federal	
  regulations.	
  
 Promoted	
  cooperation	
  and	
  teamwork	
  among	
  staff,	
  established	
  high	
  standards	
  of	
  conduct	
  and	
  job	
  
performance	
  for	
  employees	
  while	
  instilling	
  feelings	
  of	
  trust,	
  dependability	
  and	
  stable	
  work	
  environment	
  
to	
  encourage	
  staff	
  productivity.	
  
 Established	
  positive	
  relationships	
  with	
  local	
  and	
  state	
  government	
  officials,	
  local	
  boards	
  of	
  health	
  and	
  
others	
  in	
  order	
  to	
  raise	
  funds	
  for	
  local	
  health	
  departments	
  and	
  promote	
  the	
  goals	
  and	
  objectives	
  set	
  forth	
  
by	
  the	
  Alabama	
  Department	
  of	
  Public	
  Health	
  and	
  local	
  health	
  departments.	
  
 Led	
  local	
  public	
  health	
  efforts	
  of	
  emergency	
  management	
  response	
  to	
  disaster	
  situations	
  and	
  public	
  
health	
  crises.	
  
 Negotiated	
  contracts	
  to	
  provide	
  services	
  to	
  patients	
  in	
  the	
  public	
  health	
  area	
  in	
  the	
  manner	
  of	
  managed	
  
care	
  business	
  models.	
  
PROFESSIONAL	
  DEVELOPMENT	
  
 Certified	
  Professional	
  Photographer	
  (2012)	
  
 Certified	
  Professional	
  Coach	
  (2011)	
  
 Certificate	
  of	
  Public	
  Health	
  Leadership,	
  UAB	
  (1997)	
  
BOARD	
  POSITIONS	
  
 Board	
  of	
  Directors,	
  Sarrell	
  Dental	
  and	
  Eye	
  Centers	
  (2007-­‐2009)	
  
EDUCATION	
  
JACKSONVILLE	
  STATE	
  UNIVERSITY,	
  Jacksonville,	
  AL	
  (1987)	
  
B.S.	
  Business	
  Administration	
  
Major:	
  Marketing	
  	
  	
  Minor:	
  Management	
  

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Stacks, Teresa - RESUME 4.7.16

  • 1. TERESA  CHILDERS  STACKS     1409  Dogwood  Drive,  Oxford,  AL  36203     (256)  343-­‐1646     teresastacks@gmail.com   OPERATIONS  SUMMARY   Accomplished   Healthcare   Practice   Administrator   and   Entrepreneur   with   extensive   experience   leading   organizational  growth  through  strategic  management  of  finances,  projects,  and  human  resources.  Solid  leadership   and  team  building  abilities;  success  elevating  assigned  staff  through  development  and  implementation  of  policies   and   procedures   that   improve   efficiency   and   client   service.   Proven   expertise   in   management   within   non-­‐profit   healthcare  platforms.    Exceptional  interpersonal  and  communication  skills.    Technical  proficiency  in  MS  Office,   Shiftplanning  Scheduler,  Adobe  Photoshop,  Mac  and  Microsoft  platforms.   Areas  of  Expertise:    Healthcare  Practice  Management    Policy  &  Procedure  Development    Team  Leadership,  Coaching  &  Training    Regulatory  Compliance    Project  Coordination    Client  Relationship  Management    Human  Resources    Stakeholder  Relationship  Management   PROFESSIONAL  EXPERIENCE   SARRELL  DENTAL  AND  EYE  CENTERS   2009  –  2016   Director  of  Scheduling   (2015  –  2016)   Operations  Director   (2012  –  2014)   Executive  Coach   (2011)   Chief  Administrative  Officer   (2010)   Manager   (2009)   Staff  Photographer   (2009  –  2016)    Maintained  schedule  of  235  employees  in  16  offices  statewide  through  real-­‐time  online  scheduling   software.    Managed  staff  resources  to  ensure  coverage  so  that  productivity  standards  were  met  for  each  office.    Resolved  both  company  and  employee  scheduling  conflicts.    Coached  managers  and  executive  level  employees  in  professional  development,  work/life  balance  and   personal  issues.    Managed  all  aspects  of  dental  practices  to  include  patient  scheduling,  call  center  staff,  front  desk  staff,   production  goals,  insurance  billing,  and  conflict  resolution.    Directed  all  aspects  of  human  resources  including  developing  policies  and  procedures  in  accordance  with   state  and  federal  guidelines.    Assisted  in  the  development  of  short  and  long  term  goals  and  objectives.    Provided  professional  photography  services  for  the  company  including  corporate  portraits,  event   coverage,  promotional  activities.     STACKS  OF  PHOTOS   2008-­‐2014   Owner/Photographer   (2008  –  2014)    Marketed  and  sold  portrait  and  wedding  photography  services  locally  and  in  the  Birmingham  area.  
  • 2. T E R E S A   C H I L D E R S   S T A C K S               P a g e  |  2      Developed  excellent  client  relationships  and  provided  high  quality  product  and  high  level,  personalized     customer  service  to  all  clients  as  evidenced  by  being  named  one  of  the  top  three  photography  studios  in   Calhoun  County  by  The  Anniston  Star  in  2011.    Published  in  Slate  magazine  and  Gulf  Coast  magazine.    Created  marketing  materials  including  product  catalog  for  local  restaurant/caterer  and  other  local   businesses.    Edited  images  using  Adobe  Lightroom,  Photoshop  and  NIK  Software.       ALABAMA  DEPARTMENT  OF  PUBLIC  HEALTH   1992  –  2009   Area  Administrator  Public  Health  Area  6   (1999  –  2009)   Assistant  Area  Administrator  Area  6   (1996  –  1999)   Assistant  Area  Administrator  Area  5   (1994  –  1996)   Maternity  Waiver  Director   (1992  –  1994)    Acted  as  the  Chief  Executive  Officer  of  Public  Health  Area  6  under  the  supervision  of  the  State   Health  Officer.    Developed  and  managed  budget  of  $20  million  and  staff  of  300  employees  in  8  county  health   departments.    Interviewed  and  hired  staff;  assigned,  coached  and  disciplined  staff  as  necessary  in  accordance  with  State   of  Alabama  Personnel  Board  rules  and  regulations.    Operated  programs  in  accordance  with  best  business  practices  and  in  compliance  with  all  contractual   obligations,  state  and  federal  regulations.    Promoted  cooperation  and  teamwork  among  staff,  established  high  standards  of  conduct  and  job   performance  for  employees  while  instilling  feelings  of  trust,  dependability  and  stable  work  environment   to  encourage  staff  productivity.    Established  positive  relationships  with  local  and  state  government  officials,  local  boards  of  health  and   others  in  order  to  raise  funds  for  local  health  departments  and  promote  the  goals  and  objectives  set  forth   by  the  Alabama  Department  of  Public  Health  and  local  health  departments.    Led  local  public  health  efforts  of  emergency  management  response  to  disaster  situations  and  public   health  crises.    Negotiated  contracts  to  provide  services  to  patients  in  the  public  health  area  in  the  manner  of  managed   care  business  models.   PROFESSIONAL  DEVELOPMENT    Certified  Professional  Photographer  (2012)    Certified  Professional  Coach  (2011)    Certificate  of  Public  Health  Leadership,  UAB  (1997)   BOARD  POSITIONS    Board  of  Directors,  Sarrell  Dental  and  Eye  Centers  (2007-­‐2009)   EDUCATION   JACKSONVILLE  STATE  UNIVERSITY,  Jacksonville,  AL  (1987)   B.S.  Business  Administration   Major:  Marketing      Minor:  Management