Hannah J. Sterngast is an experienced strategic executive with a proven track record of facilitating growth and profitability across various industries. She has over 20 years of experience managing membership, events, marketing, and operations, and has consistently delivered results such as a 20% increase in net income and membership numbers. Her strengths include creative and strategic thinking, relationship building, and efficiently managing multiple projects to meet deadlines.
• Marketing, public relations and customer service professional
• Extensive experience in marketing development and execution, including business development, sponsorships, promotions and special events
• Proven success planning, developing and executing marketing and customer service programs designed to increase sales while building customer loyalty and increased traffic
• Strong focus on developing and implementing customer acquisition, social media and loyalty programs, community partnerships and property positioning
With a Masters in Healthcare Administration, a Masters in Organizational Business and more than 30 years of expertise in the management of staff, I have skills that would be of benefit to your business.
• Marketing, public relations and customer service professional
• Extensive experience in marketing development and execution, including business development, sponsorships, promotions and special events
• Proven success planning, developing and executing marketing and customer service programs designed to increase sales while building customer loyalty and increased traffic
• Strong focus on developing and implementing customer acquisition, social media and loyalty programs, community partnerships and property positioning
With a Masters in Healthcare Administration, a Masters in Organizational Business and more than 30 years of expertise in the management of staff, I have skills that would be of benefit to your business.
Resume of Perry Brown, Business Developer, Community Relations Officer, Customer Service/Sales Representative, College Educated, Computer Literate, Microsoft Office Suite, Salesforce, Fund E-Z, Social Media, Relationship Building, Multi-channel Marketing, B2B Sales/Marketing, Strategic Planning, Project Management, Marketing, Writing Content, Brand Expansion, Brand Awareness, Personnel Training, Volunteer Recruitment, Business Developer, Community Relations Officer, Customer Service/Sales Representative, College Educated, Computer Literate, Microsoft Office Suite, Salesforce, Fund E-Z, Social Media
1. Hannah J. Sterngast
155 West 68 Street ▪ Apt. 1418 ▪ New York, NY ▪ 10023 ▪ Cell: 917.566.8549 ▪ Email: h.sterngast@aol.com
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Strategic, analytical executive facilitating a 20% rise in net income over 2 years employing “get it done”
approach invigorating profits and heightening productivity. C-level leader with reputation for infusing
creative, unique and exclusive ideas into all corporate events, communicated and drove the strategy and
process towards a Best in Class environment. Highly organized with the ability to thrive in a fast paced
environment while efficiently managing multiple projects within deadline. Innate ability to communicate and
develop productive relationships with managers, alumni, vendors, staff and colleagues.
Army Navy Country Club – Developed a Strategic Plan for reducing
attrition while increasing membership numbers leading to a promotion
from Meetings Coordinator to Director of Membership & Events within
one year of employment
Trained in Social Media Marketing, Search Engine Optimization, HTML Coding, AdSense and
Website Monitoring.
Proficient Knowledge of Microsoft Office Suite Applications including Word, Excel, Access,
PowerPoint, and Outlook; Lotus Notes; Jonas CRM database
Professional History
The Glaser Companies, New York, NY (Part Time) 2011 ~ present
Events & Seminar Specialist – Internet Marketing Company
• Keep updated on current sales trends and shifts within the market
• Development of SEO (Search Engine Optimization) practice presentations for scheduled speakers
• Creation and dissemination of marketing literature and materials
• Registration management for off site seminars
Army Navy Country Club, Arlington, VA 2006 ~ 2010
Director of Membership & Events – Non-Profit
• Creation of client specific presentations for promotion of Club and the cost effectiveness of membership
• Successfully orchestrated two corporate re-branding campaigns including new logos, brochures and website
graphics to elevate promotion of newly built Clubhouse and Rainbow City Nursery School
• Main point person for conceptualizing and production of 25 fiscal year events all within budget
• Tracked market segment metrics on all events and promotions identifying key shifts in business trends
• Monitored and resolved member issues resulting in 15% reduction in attrition
• Streamlined operations for Summer Intern Program and Nursery School, resulting in increased productivity and
organization
• Set two-year membership record with an unprecedented 20% increase in membership numbers from 2,320 to
2,418 accruing an additional $100,000 in revenue
The Cordish Company, Baltimore, MD 2003 ~ 2006
Client Events and Recruitment Manager – Commercial Real Estate Entity
• Strong sourcing and negotiating skills to target, attract and place candidates within company with thorough
understanding of diversity initiatives
• Coordinated logistics for recruitment and training sessions for new staff, in house special events and meetings
• Maintained and managed direct service liaison between Cordish management and 36 property tenants in
Northeast region resulting in timely delivery of lease payments by 20%
• Created marketing efforts that increased client base and revenue by 25%
Edward Jones Investments, Garland, TX 2001 ~ 2003
Enrollment, Event and Recruitment Coordinator – Financial Investment Firm
• Coordinated logistics for meetings, special events and new employee orientation and training sessions
• Developed onsite classes for staff pursuing professional certifications
• Elevated the overall client experience and acted as an internal advocate for operation enhancement
• Managed client/broker account enrollment in CRM database
• Exceptional communicator on all levels with intuitive sales style and keen client need assessment aptitude
2. Hannah Sterngast
-2-
Poway Unified School District, San Diego, CA 1999 ~ 2001
Community and Volunteer Relations
• Implemented hiring criteria for school districts mentoring program
• Organized school promotions, large recognition and enrollment events significantly increasing student
engagement and parental retention rate by 40%
• Created and implemented marketing plans for recruitment, increasing involvement from community members,
businesses, and service organizations by 50%
• Applied concepts for tracking audience engagement and effectiveness of training delivery, measurement of
learning outcomes and business results
Sinai Hospital, Detroit, MI 1994 ~ 1998
Volunteer Program Coordinator
• Coordinated 300 Member Volunteer Services Department resulting in a smooth team operation
• Recruited volunteers via community speaking engagements and placed those within selected medical
departments for much needed support and assistance
• Monitored and measured results related to training, coaching and development activities
• Handled special events, meetings and new employee orientation sessions
• Managed $200,000 donor funded budget to maintain program's solvency
Education, Affiliations & Awards
Oakland University B.A in Business Administration
Shakespeare Sisters Organization {2011 Volunteer Lead Event Coordinator} New York, NY
Professional Club Marketing Association {2008-2009} Secretary Metro DC Area
Literacy Volunteers Of America ~ Volunteer of the Year {2003}, OLMS Certificate of Leadership