The document outlines Spiceworks' plans for 2011 and beyond, including improvements to its inventory, network mapping, help desk, monitoring and alerting, and community features. Key areas of focus are improved device scanning, additional remote site support, enhanced timelines and workflows, networking troubleshooting wizards, a crowd-sourced knowledge base, targeted alerting, and connecting users to relevant vendors and IT professionals. Spiceworks also plans general improvements to performance, integrations, mobility, and keeping up with the latest technologies.