The document discusses an IT service desk and its components. It describes System Center Service Manager (SCSM) as the software used to manage the service desk. It also lists some key functions of SCSM like incident management, change management, and problem management. Finally, it provides hardware recommendations for SCSM, including the need for dedicated management servers, database servers, and portal servers scaled to the number of users.

2. IT
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•
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•Help DeskService Desk
•Service Desk
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4. System Center Service Manager
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Service Manager
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5. •help desk
•integrated
IT
•CMDB *System CenterData
Warehouse
• Configuration Management Database
•System Center

6. SCSM

7. Activity Management
Change Management
Incident Management
Problem Management

9. Service Desk
Service Manager
System Center
Service DeskWorkflow
System Center
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10. Service Manager
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11. •IT Announcements
•Top Knowledgebase Articles
•Create requestticketing
•My recent requests
•Request Software
•Reset password

13. Active Directory (AD ) -
System Center Configuration Manager ( SCCM ) -
System Center Operation Manager ( SCOM ) -
Configuration Item (CI)
System Center Orchestrator ( SCO ) -
System Center Virtual Machine Manager ( SCVMM ) -

14. SCSM

15. •WANLANManagement ServerDatabase
ServerLatency
- Service Manager management server:
Dual quad-core 2.66-GHz CPU
8 GB of RAM for up to 20,000 users, 16 GB of RAM for up to 50,000
users
10 GB of available disk space
- Service Manager database server:
Dual quad-core 2.66-GHz CPU
8 GB of RAM for 20,000 users, 32 GB of RAM for 50,000 users
80 GB of available disk space
- Service Manager Portal servers:
Dual quad-core 2.66-GHz CPU
8 GB of RAM for up to 20,000 users, 16 GB of RAM for up to 50,000
users
10 GB of available disk space