Phil C. Solomon has over 20 years of experience in healthcare revenue cycle performance. He is knowledgeable in areas such as analytics, healthcare IT systems, self-pay collections, behavioral scoring, fraud detection, customized workflows, root cause analysis, and healthcare BPO outsourcing. Previously, he was the CEO of a technology firm and an executive at a healthcare collection company. He frequently speaks at industry conferences on topics related to revenue cycle operational improvement, strategy, and performance.

1. SPEAKER/AUTHOR BIO
PHIL C. SOLOMON
Phil C. Solomon has over 20 years of experience as a subject matter expert for the following
areas of healthcare revenue cycle performance:
 Operational business intelligence and analytics
 Healthcare IT systems
 Self-pay collections
 Propensity of payment behavioral scoring
 Healthcare fraud and red flags rule
 Customized scoring collection workflows
 Root Cause Consulting and Analysis
 POS collections
 Financial aid/charity identification and processing
 Bad debt collections
 Collection litigation
 Healthcare BPO outsourcing
 Coding
 Patient friendly statements
 Commercial claim follow up and collections
 Medicaid/Medicare retrospective auditing
 Registration quality
 Insurance payer verification
 Bill estimation
 Medical Necessity
 Patient web portal
 Customer care call centers
The focus of Phil's knowledge and experience is in revenue cycle operational improvement,
strategy development, product development and revenue cycle performance design and road
mapping.
Previously, Phil was the CEO of a Fast Tech 50, call center performance improvement
technology firm, and a principal executive at a healthcare A/R collection company that was INC
Magazine's American top 500 Fastest Growing Private Companies. In addition, he managed the
Healthcare vertical market for one of the largest global BPO outsourcing and receivable
management companies in the world.
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2. He is an active member of the HFMA, NAHAM, MGMA and AAHAM and is frequently featured
as a speaker at industry trade conferences. In addition, his intellectual curiosity led Phil to create
and publish Revenue Cycle News and other various electronic news sources. Phil resides in
Atlanta, Georgia and holds a B.A. degree from San Diego State University.
View Mr. Solomon’s profile on LinkedIn: Phil C. Solomon or visit his Revenue Cycle News blog.
To learn more about his availability for speaking engagements, he can be reached by phone at
404-849-8065 or by email at phil@philcsolomon.com
QUOTED IN INDUSTRY PUBLICATIONS
For The Record Magazine Article ~ Self Pay Collection Strategies - November 2011
WHITEPAPERS
 Self-pay Leading Strategies
 Revenue Cycle Redesign and Cash Collection Improvement
 5 Key Strategies for Revenue Cycle Optimization
 Revenue Cycle Risk Mitigation
 Healthcare Revenue Cycle Outsourcing - Latin American Market
 Revenue Cycle Outsourcing, Moving South of the Border
 Offshore Healthcare Outsourcing - Reinventing Business Operations
 Leading Practice Self-Pay Strategies - Analytics, Charity Processing, Propensity of
Payment Segmentation
 Steps to a Successful Bad Debt Collection Call
 Operational Business Intelligence for Healthcare Revenue Cycle Performance
 Point of Service Collections
 Guidelines for Personality Typing
 Self-Pay Analytics
 Strategies for Collecting Incremental Revenue Through Retrospective Auditing
 Healthcare Offshore Revenue Cycle Outsourcing
ARTICLES
 What Characteristics Make a Great Healthcare Revenue Cycle Leader?
 How Enchanting Do You Make a Patient’s Billing Experience
 Stop Medical Identity Theft Through Real Time Systems
 The Key to Patient Satisfaction Flows Through the Revenue Cycle
 Does Your Healthcare Organization Give You Permission to Innovate?
 How Does Healthcare Financial and Revenue Cycle Outsourcing Create a Paradox?
 ACO – Avoiding the Sinkhole
 Healthcare Revenue Cycle Outsourcing
 Operational Business Intelligence Improves Revenue Cycle Performance
 Healthcare Revenue Cycle Outsourcing - A Double-edged Paradox
 Opportunities for Incremental Revenue Capture for Hospitals and Physician Groups
Demystifying Self-Pay Collection Strategies
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3.  4 Reasons Why Healthcare Reform Has Become a Lightening Rod?
 Final Navigator Rule – How Will This Affect Your Hospital?
 Has The Bubble Already Burst On Healthcare Reform?
 UNTH!NK Patient Self-Pay Collections
 Revenue Cycle Process - Do You Make The Experience Enchanting?
 6 Tips for Managing Your Healthcare Collection Agency Relationship
 Healthcare Charity Care Programs Becoming a Hot Topic With Hospital CFO’s
 New Smaller Hospital IT Firms Delivering Revenue Cycle Recovery Results
 Revenue Cycle Management – Outsourcing Self-pay Accounts Receivable for Better
Collection Results
 4 Best Practices for Collecting Out-of-Pocket Patient Fees
 Healthcare Revenue Cycle Executives May Face New Legislation Rules For Collections
 Third Party Collection Portfolios Should Be Assigned By Alpha-Split? True or False?
 Revenue Cycle’s Role in Stopping Identity Theft
 Revenue Cycle Management – Decision Making Strategies
 Don’t Worry, Be Happy - How a Positive Attitude Improves Performance
 Top Three Medical Collection Agency Leverages, Use Them or Lose Revenue
 Revenue Cycle BPO – Will Healthcare Providers Flourish Without It?
CONTACT INFORMATION & REFERENCES
Mr. Phil C. Solomon
150 North Pond Court
Roswell, GA 30076
404-849-8065
phil@philcsolomon.com
Partial Listing of References:
Person Contact
Mr. Al Mualomerovic
COO, Loxogon Inc.
Treasurer - Illinois Association of Patient Access Managers
(630) 640-6563
al@loxogon.com
Mr. Luke Meert
Corporate Director A/R, Botsford General Hospital
President - Michigan Alliance of Healthcare Access
Professionals
(248) 888-6464
lmeert@botsford.org
Mr. Scott A. Noel
Director of Education HCA, San Antonio Shared Services
Education Chair Texas Bluebonnet Chapter AAHAM
(210) 581-4100
scott.noel@hcahealthcare.com
Ms. Karen Fordham, MBA
Hospital Administrator, Huron Valley-Sinai Hospital – Detroit
Medical Center
(248) 937-3416
KFordham@dmc.org
Speaker Testimonials:
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4. “Phil, I’d be more than happy to act as a reference for you in the future. Your presentation was
well done and very well received by our Chapter members. Best of luck in the future, and
hopefully our paths will cross again soon”.
Scott A. Noel, CPAT, MPA
Director of Education
HCA - San Antonio Shared Services Center
Education Chair Texas Bluebonnet Chapter AAHAM
“Hey Phil! Thanks so much for participating in the event. We really do appreciate it. Your
presentation was great! I enjoyed it and it was enough to have folks asking the question, what
else can I do or get to help in the situation we are in. Everyone right now is having a hard time
requesting bodies to do the work, technology can help with that”.
Karen Fordham, MBA
Hospital Administrator
Huron Valley-Sinai Hospital – Detroit Medical Center Michigan | HFMA Educational Conference
PRESENTATION TOPICS & INDUSTRY SPEAKING EXPERIENCE
Partial Listing of Presentation Topics:
 Breakthrough Strategies – Leading Edge Self-Pay Solutions
 Using Real Time Analytics Technology to: Identify – Measure – Track – Improve
 Revenue Cycle Risk Mitigation Strategies
 Best Techniques for Point of Service Collections
 Implementing Leading Practice Charity Care Programs
 Near shore-Offshore Outsourcing for Revenue Cycle Activities
 Bad Debt Collection Agency Management Strategies
 ACO's New Strategies
 Collecting Out-of-Pocket Patient Fees
 Self-pay Collection Improvement
 Revenue Cycle Innovation and Out-of-the-Box Thinking
 Self-pay Collection Analytics for Improving Work Flow Performance
 Revenue Cycle’s Role in Stopping Identity Theft
 Customer Call Center Improvement
 Improving Patient Communications
Recent Speaking Engagements:
Group/Association Date
West Virginia Winter Education Conference January 2009
Illinois Patient Access Management IPAM March 2009
First Illinois Chapter HFMA Spring Education Conference March 2009
Michigan Alliance of Healthcare Access Professionals May 2009
Texas Bluebonnet Chapter of AAHAM ASI
June 2009
HFMA Northwestern Ohio Education Conference November 2009
HFMA North Carolina Educational Webinar March 2010
Michigan HFMA Revenue Cycle Educational Meeting April 2010
Western Michigan Great Lakes HFMA Spring Conference May 2010
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5. HFMA-Eastern Michigan Chapter August 2010
Michigan Alliance of Healthcare Access Professionals October 2010
HFMA Region 11 Educational Symposium – Las Vegas January 2011
Northwest Ohio Shared Services Revenue Cycle Mgt. Forum February 2011
HFMA Massachusetts/Rhode Island Conference December 2012
EXAMPLE OF A SPEAKING ABSTRACT
Title: Breakthrough Strategies – Leading Edge Self-Pay Solutions
Audience:
CFOs, VP Revenue Cycle, Patient Financial Services Directors, Patient Access Directors
Business Challenge:
The presentation will provide a systemic look at the reasons for the rise of the self-pay patient
population and identify the tools and strategies for addressing this fast growing financial class.
Speaker:
Mr. Phil C. Solomon
Abstract:
Mr. Solomon’s presentation speaks directly to the issues facing health care facilities regarding
the rise in the self pay and balance after insurance collection challenges. Our current economic
conditions are creating a need for dynamic pre-service to collection solutions to help stem the
tide of the exploding self-pay and uncompensated care patient populations. Phil outlines the
current state of the economy which has created this self-pay phenomenon and discusses the
drivers within the economy which are defining a new population of self pay patients. By utilizing
the best practices outlined in this session, stakeholders can improve processes, cut expenses
and increase revenue and patient satisfaction. These include:
 POS Collection Strategies
 Medicaid and Medicare Secondary Scrubbing
 Secondary Commercial Insurance Scrubbing
 Automated and Presumptive Charity Strategies
 State and Federal Legislative Update on Charity
 Self-Pay Scoring, Modeling and Workflow Best Practices
 Collection Forecasting and Target Liquidation Metrics
 Strategies to Reduce Bad Debt Write Off
In addition, Phil highlights breakthrough technologies for automated eligibility and insurance
scrubbing, Medicare DSH strategies and improving bad debt collection performance. His
presentation focuses on a wide variety of work flow strategies and new technologies, if
implemented will have a significant effect on revenue cycle performance.
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