The document summarizes a presentation on transforming libraries. It discusses moving from traditional specialist librarian roles to strategic knowledge professionals who are involved in company strategy planning. It promotes developing a master plan for knowledge services that integrates information management, knowledge management, and strategic learning. The presentation encourages knowledge workers to view their role as managing knowledge development, sharing, and utilization processes to advance their organization's goals.
KCS in the real world. You are already using your knowledge—why not capture and reuse it while you work? Knowledge Centered Support (KCS) is gathering momentum, but it is evident that many people are still unsure of its concepts and are also a little skeptical of the benefits of knowledge management in the arena of service management. If you are willing to shift the focus of your support organization from “Call Centric” to ”Knowledge Centric,” then you will reap the benefits that have been realized by many support organizations that have implemented KCS. Paul Jay has been implementing KCS in many large organizations since 2005 and will share many tips and traps that come with rolling out integrated knowledge management solutions leveraging the KCS (Framework).
KCS in the real world. You are already using your knowledge—why not capture and reuse it while you work? Knowledge Centered Support (KCS) is gathering momentum, but it is evident that many people are still unsure of its concepts and are also a little skeptical of the benefits of knowledge management in the arena of service management. If you are willing to shift the focus of your support organization from “Call Centric” to ”Knowledge Centric,” then you will reap the benefits that have been realized by many support organizations that have implemented KCS. Paul Jay has been implementing KCS in many large organizations since 2005 and will share many tips and traps that come with rolling out integrated knowledge management solutions leveraging the KCS (Framework).
This presentation from Joe Hilger, Founder and COO of Enterprise Knowledge was presented at the KM Showcase 2020 in Arlington, VA on March 5th. The presentation addresses why knowledge management is the foundation for successful artificial intelligence. Hilger provides reasoning and examples for why taxonomy, content strategy, governance, and KM leadership are foundational requirements for organization's pursuing recommender systems, chat bots, and much more. Lastly, he defines Knowledge Artificial Intelligence and provides a brief overview of knowledge graphs.
Presented by Zach Wahl, CEO, and Mary Little, Knowledge Management Practice Lead, on Thursday, April 2nd.
With the current global COVID-19 pandemic, companies big and small, global and local, have found themselves in a much different reality and have been forced into remote work situations. Knowledge Management, when well-designed and implemented, can play a major role in helping an organization maintain the three c’s of organizational health: connections, collaboration, and culture.
In this webinar, Zach Wahl and Mary Little will discuss how KM supports effective remote work, and will offer recommendations for how organizations can improve their KM and remote work immediately.
Practical Knowledge Management: Assessing Where You Are, Where You Want to Be...Enterprise Knowledge
Knowledge Management should be a critical component of any
organization's strategy, operations, and technical infrastructure.
However, many organizations continue to struggle with defining
what KM is, what they can get out of it, and how it integrates with their business. Much of this challenge is due to the fact that KM has long been an ill-defined concept, coopted by academics that fail to focus on business value. Other organizations have struggled with KM due to an inability to recognize that effective KM transcends a single discipline, integrating People, Culture, Processes, Technology, and Content throughout and between the various functions on an organization.
This session defines business-focused KM and discusses the
various aspects of Knowledge and Information Management that yield true business value. It also defines an Agile approach to understanding the current status and future needs for KM within an organization, including the introduction of EK's KM
benchmarking system for understanding where your organization should focus.
Practical Knowledge Management – Leveraging People, Process & Technology to E...Enterprise Knowledge
The presentation leverages several recent success stories from EK's client work to discuss current themes in Knowledge and Information Management systems design and development. It includes examples and discussion of Cloud, Agile, Taxonomy, and Change Management, amongst other themes.
President and Chief Performance Officer,
Transformation Leadership Coach, Speaker, Author,
Adjunct Associate Professor of Business Administration
Professor Dr. Frank L Harper Jr. PMP® is a proven deliverer of innovation and operations excellence through leading numerous process-and productivity-improvement initiatives, leverages emerging technologies for business transformation, orchestrates organizational change, while identifying and developing collaborative opportunities between business units and technology.
A self-proclaimed Strategic Hustler™, his technical savvy, leadership, teaching, solutions-focused thinking and execution has directed or contributed to strategic programs/projects with combined budgets of $4+ Billion supporting business units to identify, develop, and implement business solutions that maximize throughput, operational efficiency, customer service, and competitiveness. The effectiveness of these efforts generated combined revenues and savings of $10+ Billion for companies and governments on five continents [North & South America, Asia, Africa, and Europe].
A former shoe shine boy, or Street hustler, and scholar-athlete, he has received national and international honors for his pioneering work in the fields of information technology, industrial engineering, and project management. Community leaders applauded his views on community-based education and training. His forty-plus years of leadership and management experience extends beyond the corporate setting into community, sports, and spiritual endeavors.
Currently, Professor Dr. Harper who also holds an MBA in Marketing, MSc in Industrial Engineering, and BSc in Computer Technology/Industrial Engineering; is an Adjunct Associate Professor of Business Administration for the Cambridge Corporate University (Switzerland), President and Chief Performance Officer of Intelligent Systems Services LLC, (US) and Strategic Advisor / Trainer / Business Transformation Consultant for Innovative Management Services, Pakistan.
This presentation from Joe Hilger, Founder and COO of Enterprise Knowledge was presented at the KM Showcase 2020 in Arlington, VA on March 5th. The presentation addresses why knowledge management is the foundation for successful artificial intelligence. Hilger provides reasoning and examples for why taxonomy, content strategy, governance, and KM leadership are foundational requirements for organization's pursuing recommender systems, chat bots, and much more. Lastly, he defines Knowledge Artificial Intelligence and provides a brief overview of knowledge graphs.
Presented by Zach Wahl, CEO, and Mary Little, Knowledge Management Practice Lead, on Thursday, April 2nd.
With the current global COVID-19 pandemic, companies big and small, global and local, have found themselves in a much different reality and have been forced into remote work situations. Knowledge Management, when well-designed and implemented, can play a major role in helping an organization maintain the three c’s of organizational health: connections, collaboration, and culture.
In this webinar, Zach Wahl and Mary Little will discuss how KM supports effective remote work, and will offer recommendations for how organizations can improve their KM and remote work immediately.
Practical Knowledge Management: Assessing Where You Are, Where You Want to Be...Enterprise Knowledge
Knowledge Management should be a critical component of any
organization's strategy, operations, and technical infrastructure.
However, many organizations continue to struggle with defining
what KM is, what they can get out of it, and how it integrates with their business. Much of this challenge is due to the fact that KM has long been an ill-defined concept, coopted by academics that fail to focus on business value. Other organizations have struggled with KM due to an inability to recognize that effective KM transcends a single discipline, integrating People, Culture, Processes, Technology, and Content throughout and between the various functions on an organization.
This session defines business-focused KM and discusses the
various aspects of Knowledge and Information Management that yield true business value. It also defines an Agile approach to understanding the current status and future needs for KM within an organization, including the introduction of EK's KM
benchmarking system for understanding where your organization should focus.
Practical Knowledge Management – Leveraging People, Process & Technology to E...Enterprise Knowledge
The presentation leverages several recent success stories from EK's client work to discuss current themes in Knowledge and Information Management systems design and development. It includes examples and discussion of Cloud, Agile, Taxonomy, and Change Management, amongst other themes.
President and Chief Performance Officer,
Transformation Leadership Coach, Speaker, Author,
Adjunct Associate Professor of Business Administration
Professor Dr. Frank L Harper Jr. PMP® is a proven deliverer of innovation and operations excellence through leading numerous process-and productivity-improvement initiatives, leverages emerging technologies for business transformation, orchestrates organizational change, while identifying and developing collaborative opportunities between business units and technology.
A self-proclaimed Strategic Hustler™, his technical savvy, leadership, teaching, solutions-focused thinking and execution has directed or contributed to strategic programs/projects with combined budgets of $4+ Billion supporting business units to identify, develop, and implement business solutions that maximize throughput, operational efficiency, customer service, and competitiveness. The effectiveness of these efforts generated combined revenues and savings of $10+ Billion for companies and governments on five continents [North & South America, Asia, Africa, and Europe].
A former shoe shine boy, or Street hustler, and scholar-athlete, he has received national and international honors for his pioneering work in the fields of information technology, industrial engineering, and project management. Community leaders applauded his views on community-based education and training. His forty-plus years of leadership and management experience extends beyond the corporate setting into community, sports, and spiritual endeavors.
Currently, Professor Dr. Harper who also holds an MBA in Marketing, MSc in Industrial Engineering, and BSc in Computer Technology/Industrial Engineering; is an Adjunct Associate Professor of Business Administration for the Cambridge Corporate University (Switzerland), President and Chief Performance Officer of Intelligent Systems Services LLC, (US) and Strategic Advisor / Trainer / Business Transformation Consultant for Innovative Management Services, Pakistan.
Knowledge Management (KM) Strategy for Wipro ConsultingRagesh Nair
I put together this very high-level KM strategy deck for Wipro Consulting, as part of an interview assignment. This is purely my vision and thought process, and does not reflect Wipro's opinions or strategy in any way.
The idea of a “free” Learning Management System may be quite compelling to campuses interested in reducing costs; however, it’s not that simple. Learn how NC State University is moving to Moodle as an open source solution where resources are redirected to give our campus flexibility and control. If there are other institutions interested in very similar open source LMS topics for a panel discussion, we would be interested in participating in that in lieu of, or in addition to, a lecture-style presentation, if appropriate.
The idea on this presentation is largely drawn from the result of the research study commissioned by both the Financial Times and the Special Libraries Association (SLA) in 2013.
In order to apply the so called “modern leadership techniques”, it would be best to explore first and have a better understanding of the evolving value of information management in today’s society based on the facts that were the result of the study gathered by Financial Times and SLA.
What's Your LMSs Status? Online Learning Conference 2014Brandon Williams
Has your LMS become irrelevant in your greater learning strategy? Are you employees finding it difficult to use? Do administrators find it old and stodgy or want to get rid of it altogether? Take a look at this presentation (originally prepared for Training Magazine's Online Learning Conference in Chicago on September 23, 2014) for some insight into why you may want to keep your LMS around and how you might be able to transform it into a more useful and usable piece of technology in your portfolio.
Please contact me if you have any questions.
How to develop a Knowledge Management Strategy for your Library Practical Pr...unulwbpartnership
In simple terms a KM strategy is the process of generating, codifying, and transferring explicit and tacit knowledge within an organization, getting the right information, to the right people, in the right place and at the right time.
Rethinking and Remixing Content: Society of Scholarly Publishers Panel 2013Michael Cairns
For the text commentary go to http://personanondata.blogspot.com/2013/06/society-of-scholarly-publishers-panel.html
This session will explore ways to rethink and remix content in numerous ways that can be searched, browsed, repackaged and sold to achieve the publisher’s strategic objectives. In this session today we will try to cover fragmenting, bundling, collections, cross selling, flexible e-commerce, academic adoptions, community networks, SEO and the ability to provide the right content when, where and how users want it.
How Content Strategy Drives the High Impact Learning OrganizationXyleme
According to research by Bersin, profits from High Impact Learning Organizations (HILO) grew three times faster than other organizations studied. So, what makes some Learning & Development organizations better than others? One core capability is Learning Content Strategy.
In this webinar, David Mallon, VP of Research at Bersin by Deloitte, will dive into the evolving nature of learning content and share findings from Bersin’s recent High Impact Learning Organization report. Joining David will be Michael Miller, Process and Standards Supervisor at Caterpillar, Inc. Together they will discuss how eLearning has become a small part of the larger pie that now includes the delivery of contextual-based content at the right time and in the right format to drive performance outcomes. Key takeaways for Senior Learning & Talent executives will include the methodologies used by HILOs to build a sustainable content strategy that helps companies solve business and operational problems.
Modelation - how a strategic data mashup integrates with modern data architec...Denodo
Watch full webinar here: https://bit.ly/3C1Ex23
Data Clarity is an approach to building trust in your data and your people. Modelation™ is a method to use business information models to communicate, collaborate, integrate and automate!
To get the most value from your data, you need a hybrid approach – a Top down AND Bottom up! Practitioners need direction, visionaries need some "clarity" - Data Virtualization is an "Enabler" of a Business Model of Meanings (Universal Semantic Model).
Join Seven Verbs, Denodo and Data Governance Lead, David Bowen to see how Business Information Models can be pushed into a data pipeline. How an abstraction layer (Data Virtualization) is essential to a Semantic Model and how communication and collaboration are critical to its success.
Key Takeaways:
- A Business Model of Meanings (Universal Semantic Layer) is enabled with modern data architectures
- Business Information Models are a tool for improving "Data Clarity"
- Finding the value of your data is a team sport
- You can do it, we can help
This PowerPoint presentation was created for one of my graduate courses. The scenario was set in a large company with offices all over the US. Each office does their own training, which is delivered in “stand-up” or “hands-on” mode, and there is no collaboration. This has resulted in a lot of duplication of efforts, wasted resources and time. The access of material is limited as it is stored on the LAN. My task was to make knowledge management recommendations
It was submitted via email, thus no animations and a lot of the explanations are included as notes.
This presentation by Morris Kleiner (University of Minnesota), was made during the discussion “Competition and Regulation in Professions and Occupations” held at the Working Party No. 2 on Competition and Regulation on 10 June 2024. More papers and presentations on the topic can be found out at oe.cd/crps.
This presentation was uploaded with the author’s consent.
Sharpen existing tools or get a new toolbox? Contemporary cluster initiatives...Orkestra
UIIN Conference, Madrid, 27-29 May 2024
James Wilson, Orkestra and Deusto Business School
Emily Wise, Lund University
Madeline Smith, The Glasgow School of Art
Have you ever wondered how search works while visiting an e-commerce site, internal website, or searching through other types of online resources? Look no further than this informative session on the ways that taxonomies help end-users navigate the internet! Hear from taxonomists and other information professionals who have first-hand experience creating and working with taxonomies that aid in navigation, search, and discovery across a range of disciplines.
Acorn Recovery: Restore IT infra within minutesIP ServerOne
Introducing Acorn Recovery as a Service, a simple, fast, and secure managed disaster recovery (DRaaS) by IP ServerOne. A DR solution that helps restore your IT infra within minutes.
0x01 - Newton's Third Law: Static vs. Dynamic AbusersOWASP Beja
f you offer a service on the web, odds are that someone will abuse it. Be it an API, a SaaS, a PaaS, or even a static website, someone somewhere will try to figure out a way to use it to their own needs. In this talk we'll compare measures that are effective against static attackers and how to battle a dynamic attacker who adapts to your counter-measures.
About the Speaker
===============
Diogo Sousa, Engineering Manager @ Canonical
An opinionated individual with an interest in cryptography and its intersection with secure software development.
Obesity causes and management and associated medical conditions
Soutron Global - March Webinar with Guy St. Clair
1. Transforming Libraries
Thursday March 19, 2015
11.00am PST/2.00pm EST
2014 Soutron Global
Cloud-based Library, Information, and KM/Knowledge Services Solutions
2. Cloud-based Library, Information, and KM/Knowledge Services Solutions
Transforming Libraries
Today’s Presenters
Guy St. Clair Maria PhippsTony Saadat
3. Our presenter – Guy St Clair – asks:
1. Why you? Are you a specialist librarian or a strategic knowledge
professional? Can you be both?
2. Changing times and changing responsibilities—is it your job to be
concerned with the management strategy of the larger company or
organization?
3. WIIFM? What are the benefits to you if you participate in strategy
planning?
Future Ready!
Transforming Libraries
Cloud-based Library, Information, and KM/Knowledge Services Solutions
4. "Managing Library Transformation"
Transforming Libraries
“Our goal at Soutron Global is to partner with our clients to
manage the library transformation by introducing the best
technology in the most cost effective manner…..
We have created a collaborative culture that is differentiated
and unique…..”
Tony Saadat
Cloud-based Library, Information, and KM/Knowledge Services Solutions
5. Building Your Master Plan for Knowledge Services
Is Knowledge Strategy Part of Your Job?
Guy St. Clair
President and Knowledge Services Evangelist
SMR International
Lecturer in Discipline, Knowledge Services
Columbia University in the City of New York
Consulting Specialist for Knowledge Services
Soutron Global
Transforming Libraries into
Digital Information Resource Centers
Cloud-based Library, Information, and KM/Knowledge Services Solutions
6. Cloud-based Library, Information, and KM/Knowledge Services Solutions
Building Your Master Plan
Managing intellectual capital is the one issue that
increasingly challenges all knowledge workers, including
business and enterprise leaders.
Intellectual capital is the sum of
everything everybody in a
company knows that gives it a
competitive edge.
(Intellectual capital: the new
wealth of organizations, 1997)
Thomas A. Stewart
7. Cloud-based Library, Information, and KM/Knowledge Services Solutions
Building Your Master Plan
Knowledge Worker
Writers
Editors
Analysts
Advisors
[sometimes subject-
specific]
Strategic Knowledge Professional
Specialist librarians
Information professionals
Content professionals
Records managers
Corporate archivists
[all - or many - usually
subject-specific]
Knowledge Strategist
Knowledge services
managers:
Developing and
implementing strategies for
managing information,
knowledge, strategic
learning
In some cases:
Responsible for corporate-
wide KD/KS/KU success
8. Cloud-based Library, Information, and KM/Knowledge Services Solutions
Building Your Master Plan
Specialist
Librarian?
Strategic
Knowledge
Professional?
Something
Else?
What is your objective as a knowledge worker?
9. Cloud-based Library, Information, and KM/Knowledge Services Solutions
Building Your Master Plan
We Manage the Knowledge-Sharing Process
Our job is to focus on how knowledge is used to advance – to move forward –
the goals of the employing organization (however those goals are defined) to
ensure that the company or the organization succeeds in achieving its mission.
We have a process:
Knowledge Development (sometimes)
Knowledge Sharing (always)
Knowledge Utilization (sometimes)
10. Cloud-based Library, Information, and KM/Knowledge Services Solutions
Building Your Master Plan
We use strategy to achieve our goals.
We use management to control how what
we want to get done gets done.
We use leadership to provide
guidance and direction to
ensure that what we want to
get done gets done.
1. Why you? Are you a specialist librarian or a strategic
knowledge professional?
11. Cloud-based Library, Information, and KM/Knowledge Services Solutions
Building Your Master Plan
In your professional
position you have the
opportunity to drive
the KD/KS/KU
connection in the
larger organization,
linking knowledge-
developed content to
knowledge sharing
and knowledge
utilization.
Knowledge Development
Knowledge Sharing
Knowledge Utilization
12. Cloud-based Library, Information, and KM/Knowledge Services Solutions
Building Your Master Plan
Knowledge
Management
(KM)
Knowledge
Services
Knowledge
Strategy
KD/KS/KU
Knowledge Management (KM):
Successful knowledge
development/knowledge
sharing/knowledge utilization (KD/KS/KU)
to ensure that the company’s intellectual
capital supports the corporate mission
Knowledge Services:
The convergence of information
management, KM, and strategic learning
in support of KM and knowledge strategy
Knowledge Strategy:
The organization’s business strategy that
takes into account its intellectual
resources and capabilities
13. Cloud-based Library, Information, and KM/Knowledge Services Solutions
Building Your Master Plan
The management and service-
delivery methodology that
converges information
management, knowledge
management, and strategic
learning into a single over-
arching operational function
Providing the foundation for…
Knowledge Services
Information
Management
Knowledge
Management
(KM)
Strategic
Learning
14. Cloud-based Library, Information, and KM/Knowledge Services Solutions
Building Your Master Plan
2. Changing times and changing responsibilities—is it your
job to be concerned with the management strategy of the
larger company or organization?
…the management
discipline that ensures
organizational effectiveness
by matching intellectual
capital management with
the corporate or
organizational mission.
15. Cloud-based Library, Information, and KM/Knowledge Services Solutions
Building Your Master Plan
Strategy
Something like “a set of actions or activities that will produce an
established and/or agreed-upon goal”
Shawn Callahan: strategy is “a plan to be executed in the future
to achieve specific objectives”:
Strategy should be viewed as a combination of
the actions that are intended to result in anticipated business outcomes; and
the actions that emerge as a result of the many complex activities that are
undertaken within an organization
Shawn Callahan
Knowledge Strategy:
The organization’s business strategy that “takes into account its
intellectual resources and capabilities”
Michael Zack
16. Cloud-based Library, Information, and KM/Knowledge Services Solutions
Building Your Master Plan
Enables all stakeholders to
focus on the organization’s
purpose, business, and values
Provides a blueprint for action –
a knowledge “road map”
Identifies milestones for
monitoring achievements in
KD/KS and assessing the
results of knowledge initiatives
Awareness building – “opens
the discussion” so more people
can connect with the
organization as a knowledge
culture.
17. Cloud-based Library, Information, and KM/Knowledge Services Solutions
POLL
Polling Question # 1: How do you describe the connection
between the specialized library/research unit and
organizational success?
Strong [13%]
OK but could be better [74%]
Weak [13%]
No opinion or not applicable [ 0%]
18. Cloud-based Library, Information, and KM/Knowledge Services Solutions
Building Your Master Plan
3. How do you benefit if you participate in strategy
planning?
• A healthy, enabling work environment
• Workplace ambiance changes
– from competition to collaboration
– from “information power” to
“relationship power”
– from stress to resilience
– from “doing the job” to adding value
Nancy Reed Marsh
Vice-President, Organization Development
GlaxoSmithKline Beecham
19. Cloud-based Library, Information, and KM/Knowledge Services Solutions
Building Your Master Plan
We use strategy
planning—including our
business unit’s knowledge
strategy planning and how
it aligns with enterprise-
wide planning—to remove
(or at least alleviate
somewhat) uncertainty
often associated with
“surprises” in the
workplace.
20. Cloud-based Library, Information, and KM/Knowledge Services Solutions
Building Your Master Plan
It’s not a “job.” It’s a
profession.
Specialist librarians are
recognized as doing more
than is asked. In doing so,
they contribute to the
larger organizational work
environment as that
healthy “enabling”
workplace Marsh describes
21. Cloud-based Library, Information, and KM/Knowledge Services Solutions
Building Your Master Plan
The specialist librarian has
never been a gatekeeper,
and has long recognized
that there is no real power
in being one.
Our value is in our ability
to focus primarily on “who-
knows-what” (not on
artifacts) and to connect
our clients with the people
they need to know).
22. Cloud-based Library, Information, and KM/Knowledge Services Solutions
Building Your Master Plan
In today’s workplace, the
employee who competes
for leadership attention—
even with resource
allocation—soon becomes
an organizational
“problem””.
23. Cloud-based Library, Information, and KM/Knowledge Services Solutions
Building Your Master Plan
Principle-based
The way people naturally want to work
Replaces (or challenges) hierarchy
24. Cloud-based Library, Information, and KM/Knowledge Services Solutions
Building Your Master Plan
Collegiality is more than:
Commonality
Agreement
Coactivity
Concurrence
Collaboration
Collegiality is the defined
relationship between
(among) colleagues, built
on respect, sincerity,
cordiality, and courtesy.
25. Cloud-based Library, Information, and KM/Knowledge Services Solutions
POLL
Polling Question # 2: What is your preferred method for
managing collegiality in your workplace?
Getting to know people as they use the library [46%]
Participating in non-library activities
[41%]
Using a dedicated collaboration networking tool [10%]
Prefer not to respond or not applicable [ 3%]
26. Coming April 23, 2015
TRANSFORMING LIBRARIES
Building Your Master Plan for Knowledge Services:
Your Strategic Road Map
Talking Points for April 23:
1. Why does your company need a master plan for knowledge services?
2. Who else has done any work with anything like this? Are you aware of
collaboratively minded colleagues who can advise you?
3. Are you prepared to lead – or identify change leaders who will advise
you – the required change management/change implementation
process?
The April 23 Transforming Libraries Webinar is based, in part, on
Starting KM in Your Organization: Here’s Your Strategic Road Map
SMR Int’l Special Report January 2012
Cloud-based Library, Information, and Knowledge Management Solutions
27. The Courses
KMKS106 Critical Success Factors: Measuring Knowledge Services
(online April 6-22, 2015)
KMKS101 Fundamentals of KM and Knowledge Services
(SLA Annual Conference, Boston MA, June 12, 2015)
KMKS102 The Knowledge Audit: Evaluating Intellectual Capital Use
(SLA Annual Conference, Boston MA, June 13, 2015)
KMKS105 Change Management and Change Implementation in the
Knowledge Domain
(online September 16-30, 2015)
KMKS101 Fundamentals of Knowledge Management and Knowledge Services
(online October 13-28, 2015)
KMKS104 Networking and Social Media: Technology-
Enabled Knowledge Sharing
(online February 10-25, 2016)
Contact: http://www.sla.org/learn/certificate-programs/cert_knowledge_mgmt/
Perhaps of Interest
THE SLA/SMR INTERNATIONAL
KM/KS CERTIFICATE PROGRAM
28. Guy St. Clair
President
SMR International
10 Park Avenue (Suite 4-F)
New York NY 10016 USA
+1 917.797.1500
guystclair@smr-
knowledge.com
Tony Saadat
President and CEO
Soutron Global
1653 Aryana Dr.
Encinitas, CA 92024
+1 760.870.4243 X123
tsaadat@soutronglobal.c
om
Contact information
Cloud-based Library, Information, and KM/Knowledge Services Solutions
29. Tony Saadat
CEO Soutron Global
tsaadat@soutronglobal.com
Thank you
Cloud-based Library, Information, and Knowledge Management SolutionsCloud-based Library, Information, and KM/Knowledge Services Solutions
Follow Us
http://www.linkedin.com/company/soutron-global
https://twitter.com/SoutronGlobal
Maria Phipps
Library Consultant Soutron Global
mphipps@soutronglobal.com
Gary Brooks
Account Manger Soutron Global
gbrooks@soutronglobal.com