1. Raquel Lopes
Administrative professional experienced working in demanding, fast-paced environments with technical, organizational and
interpersonal skills. Trustworthy, ethical and discreet, committed to superior customer service. Confident and poised in interactions
with individuals at all levels. Articulate, diligent, deadline driven and resourceful in completing projects, able to multi-task effectively.
Unit Program Coordinator
United States Air Forces in Europe, United States Air Force, 2015 - Present
Air Mobility Command, United States Air Force, 2010 - 2015
Executive assistant providing direct support to the United Sates Air Force Squadron Commanders and Director of Operations,
overseeing the daily activities of the office.
• Manages leadership appointments and maintains key personnel calendars.
• Supervises all newly assigned personnel, providing initial orientation and training.
• Assigns, manages and tracks multiple suspenses.
• Discreetly manages highly sensitive, confidential personnel information.
• Disseminates information concerning new or changed procedures and/or regulations.
• Overviews office equipment maintenance and inventories.
• Designs booklets, brochures, newsletters and invitations with publishing software.
• Coordinates logistics for travels arrangements, itineraries, special events, meetings and conferences.
• Develops presentations and footage for special events.
• Resident subject matter expert for all mandated administrative support programs, assisting 200+ unit members.
PROFESSIONAL EXPERIENCE
Passenger Service Agent
Air Mobility Command, United States Air Force, 2010
Provided and directed efficient use of gates for arriving and departing flights. Screening
of personnel, baggage and Motor Vehicle Operator duties in support of the movement
of passengers and baggage.
• Observed progress of over 10,000 arrivals and departures for on-time performance,
while ensuring all customers had a safe and enjoyable experience.
• Booked flights, checked passengers and their baggage.
Security Agent
Servisair, 2003-2007
Shift Supervisor, with the duties of overseeing, attending and securing passengers,
handling and maintaining security equipment such as x-rays and metal detectors,
supervising luggage screening, terminal building and surrounding areas.
• Supervised staff training and scheduling.
• Directed passengers to correct boarding area.
Flight Attendant
North American Airlines, 2001 – 2002
Ensured passenger safety and satisfaction according to the FAA and company standards
on Boeing 757 aircraft. Ran security inspections and safeguarded, coordinated, and
attended to passengers in case of emergencies.
• Ability to keep passengers calm and diffuse any stressful situations.
• Strong interpersonal skills, effective collaboration with management, co-workers and
clients.
• Cultivated a positive and cohesive work environmental.
• Skilled in safety procedures and equipment handling.
ABOUT
EDUCATION
Bachelor of Environmental
Engineering and Management
Universidade dos Açores
COMPUTERS
Proficient in Microsoft Office:
Word, Excel, PowerPoint,
Outlook, Publisher 2010
LANGUAGES
English: Advanced reading, listening,
writing and speaking
Portuguese: Advanced reading,
listening, writing and speaking
Spanish: Advanced reading, listening
and speaking
HIGHLIGHTS
Documentation
Filing & Data Archiving
Travel Arrangements
Customer Service & Relations
Computer Operations
Telephone Reception
Office Management
Equipment Maintenance