Automating self-service IT can help reduce an organization's total cost of ownership. Self-service IT allows properly authorized users to provision standard IT services themselves using ITIL best practices. This automation optimizes service desk and provisioning resources, reduces errors and service calls, and enables compliance reporting. Currently, IT service provisioning involves manual processes that are 55% manual and only 25% automated. Automating provisioning can empower users and the service desk to automatically provision standard services like applications, files, distribution lists and hardware. This reduces costs while giving users fast, on-demand access to services.