This document discusses Microsoft Lync, a unified communications platform that connects people through enterprise voice, audio, video, instant messaging, and telephony. It provides examples of large organizations like Commonwealth Bank of Australia that have implemented Lync successfully. Lync works across devices like PCs, Macs, browsers, mobile devices, and desk phones. It is an extensible platform that allows for custom applications and integration with other systems.

1. Software Driven Unified CommunicationsOscar TrimboliMicrosoftoscartr@microsoft.com

2. The Future of Productivity

3. Let’s start with your questions

4. Unified Business PlatformUnified CommunicationsBusiness IntelligenceEnterprise Content ManagementCollaborationEnterprise SearchMicrosoft Business Productivity InfrastructureBest Productivity Experience Across PC, Phone, and BrowserThe Cloud On Your TermsOnlineOn-premises

5. Lync 2010 Connects Peoplein New WaysEnterprise VoiceAudio, Video,Instant MessagingandTelephonyWeb Conferencingand Presence

6. Commonwealth Bank AustraliaVideo of 32,000 users on Lync

7. 2.5 years after implementing OCS stopped maintaining the phone list60% User Adoption in 24 hoursDeskphones and extensions were the only thing restricting mobilityOnly think keeping workers at their desk was their phone

8. Lync Works Across Platforms and DevicesPCMacBrowserMobileDesk PhonesTodayTodayToday2011Today

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10. Lync is an Extensible Platform for OthersCUSTOM APPLICATIONSWORKFLOW & LOB INTERGRATIONEMBEDDING PRESENCESINGLE PLATFORMINDUSTRY STANDARDSCONTACT CENTRESIP/SIMPLE, XMPP, VoiceXMLSINGLE SET OF APIs AND TOOLS

11. CyDesk Communicator

12. Lync 2010 Connects Peoplein New WaysEnterprise VoiceAudio, Video,Instant MessagingandTelephonyWeb Conferencingand Presence

13. What do you do next? Step 1

14. Install Lync in your own organisation

15. Federate your Lync with IPL, Telstra and Microsoft

16. Step 2