Software Centric Unified Communications
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This document discusses Microsoft Lync, a unified communications platform that connects people through enterprise voice, audio, video, instant messaging, and telephony. It provides examples of large organizations like Commonwealth Bank of Australia that have implemented Lync successfully. Lync works across devices like PCs, Macs, browsers, mobile devices, and desk phones. It is an extensible platform that allows for custom applications and integration with other systems.
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IBM Connect BP302 Social Communications: A Roadmap for Connecting Sametime with Everything
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Local authorities face challenges in engaging communities and changing expectations amid budget cuts. Technology like unified communications can help drive innovation and efficiency. Rochdale Borough Council implemented a Microsoft Lync unified communications platform across 3,500 users to enable flexible working, remote collaboration, and cost savings. Users have embraced the system's improved directory, presence, and unified messaging capabilities. Further integrations like mobile access and external conferencing are planned.
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Over 55% of your day is spent listening; yet only 2% of us have been trained in how to listen.
What is poor listening costing you?
Do you rush from meeting to meeting, your head buried in the last conversation you had, without time to think of the next?
Or feel frustrated with unproductive everyday discussions where the loudest in the room adds limited insight and drowns out everyone else?
We usually think of these situations as communication problems; that we have not spoken our needs correctly or clearly.
Yet, conflict, chaos and confusion are the costs of not listening.
Many communication and listening books say the most important person in a conversation is the speaker – not true!
This presentation will help you to reconnect with your innate
gift of deep listening, to create the right space to listen to yourself before you listen to others.
You’ll learn to listen beyond the words that are spoken, to add
context and meaning and listen in to what’s not being said.
Deep Listening will help you move from confusion and conflict to thoughtful, insightful and powerful discussions that will transform not just your work, but your whole life.
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Teams are networks of conversations built on influence and impact beyond individual roles. Research shows that higher-performing teams seek more external connections and that face-to-face communication, rather than email or text, best accounts for a team's success. Specifically, 35% of a team's performance variation can be explained by the number of in-person exchanges between members.
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Software Centric Unified Communications
- 1. Software Driven Unified CommunicationsOscar TrimboliMicrosoftoscartr@microsoft.com
- 2. The Future of Productivity
- 3. Let’s start with your questions
- 4. Unified Business Platform Unified Communications Business Intelligence Enterprise Content Management Collaboration Enterprise Search Microsoft Business Productivity Infrastructure Best Productivity Experience Across PC, Phone, and Browser The Cloud On Your Terms Online On-premises
- 5. Lync 2010 Connects Peoplein New Ways Enterprise Voice Audio, Video, Instant Messaging andTelephony Web Conferencing and Presence
- 6. Commonwealth Bank Australia Video of 32,000 users on Lync
- 7. 2.5 years after implementing OCS stopped maintaining the phone list 60% User Adoption in 24 hours Deskphones and extensions were the only thing restricting mobility Only think keeping workers at their desk was their phone
- 8. Lync Works Across Platforms and Devices PC Mac Browser Mobile Desk Phones Today Today Today 2011 Today
- 9. demo
- 10. Lync is an Extensible Platform for Others CUSTOM APPLICATIONS WORKFLOW & LOB INTERGRATION EMBEDDING PRESENCE SINGLE PLATFORM INDUSTRY STANDARDS CONTACT CENTRE SIP/SIMPLE, XMPP, VoiceXML SINGLE SET OF APIs AND TOOLS
- 12. Lync 2010 Connects Peoplein New Ways Enterprise Voice Audio, Video, Instant Messaging andTelephony Web Conferencing and Presence
- 14. Install Lync in your own organisation
- 15. Federate your Lync with IPL, Telstra and Microsoft
- 16. Step 2
- 17. Install Lync in your customers
- 18. Federate your customers Lync server with your Lync server
- 19. Step 3
- 20. Become a Lync certified Microsoft partner
- 22. © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows Lync and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
- 23. OPTIMIZED FOR Microsoft® Lync™ Lync Devices