This document discusses options for deploying Microsoft Lync, including on-premise, Office 365, and hybrid deployments. It notes that one size does not fit all and different organizations may prefer different deployment models depending on their needs and environment. The document also provides an overview of the key capabilities and benefits of Lync, such as reducing costs through converged communications, increasing employee productivity and customer satisfaction through unified communications and collaboration tools, and extending communications reach through integration with Skype and mobility features.
Supply Chain Collaboration: A Platform ApproachQuyntess
Supply Chain Collaboration presentation about whether you are in supply chain, procurement, accounts payable or IT, the concept of a platform and a network of connected businesses is likely to impact your function and most definitely will impact your company.
Your LAN can now be delivered as a cloud-orchestrated service. Learn about key benefits, differentiators and business outcomes, while we deep dive into the Network as a Service (NaaS) concept, end-user experience and analytics.
- What is and Why NaaS?
- NaaS Utility Model
- Analytics to Optimize Your Cloud Network
- Live Q&A
Growing Interest in Cloud Based Digital Experiences -- An IDC and IBM Digital...IBM Digital Experience
As marketing, commerce, and customer service continue to shift to digital channels — and as an increasingly greater share of an organization's revenue comes from digital business — organizations have become acutely aware of the need for an enterprise digital experience platform. Such a platform enables them to quickly and cost effectively create, manage, and deliver cross-channel, cross-device digital experiences to their various constituents; measure the effectiveness of the experiences; and optimize the experiences based on analytical insights.
Organizations are increasingly turning to platforms such as IBM Digital Experience on Cloud to meet today's digital business requirements. As IDC's research has shown, organizations that use IBM Digital Experience have realized significant business benefits, including increased revenue and quicker time to market, reduced costs and improved staff productivity, and increased customer and employee engagement.
Join us in this live webinar to:
1. Hear directly from IDC on their latest IBM Digital Experience on Cloud Business Valuation report
2. See live demonstrations of the latest features that IBM Digital Experience on Cloud solutions can provide to companies looking to capitalize on their digital transformations
It's Getting Cloudy in IT Service Management looks at the changes and effect cloud computing and cloud based services are having on traditional IT and ITIL based processes and practices.
In this April 2015 webinar from AXELOS, Mark O'Lauglin, Head of Cloud Advisory, Consultancy and Education at auxilion discussed IT Service Management for Cloud Computing.
You can read Mark's full white paper or watch the video at: www.axelos.com/case-studies-and-white-papers/it-service-management-and-cloud-computing
Supply Chain Collaboration: A Platform ApproachQuyntess
Supply Chain Collaboration presentation about whether you are in supply chain, procurement, accounts payable or IT, the concept of a platform and a network of connected businesses is likely to impact your function and most definitely will impact your company.
Your LAN can now be delivered as a cloud-orchestrated service. Learn about key benefits, differentiators and business outcomes, while we deep dive into the Network as a Service (NaaS) concept, end-user experience and analytics.
- What is and Why NaaS?
- NaaS Utility Model
- Analytics to Optimize Your Cloud Network
- Live Q&A
Growing Interest in Cloud Based Digital Experiences -- An IDC and IBM Digital...IBM Digital Experience
As marketing, commerce, and customer service continue to shift to digital channels — and as an increasingly greater share of an organization's revenue comes from digital business — organizations have become acutely aware of the need for an enterprise digital experience platform. Such a platform enables them to quickly and cost effectively create, manage, and deliver cross-channel, cross-device digital experiences to their various constituents; measure the effectiveness of the experiences; and optimize the experiences based on analytical insights.
Organizations are increasingly turning to platforms such as IBM Digital Experience on Cloud to meet today's digital business requirements. As IDC's research has shown, organizations that use IBM Digital Experience have realized significant business benefits, including increased revenue and quicker time to market, reduced costs and improved staff productivity, and increased customer and employee engagement.
Join us in this live webinar to:
1. Hear directly from IDC on their latest IBM Digital Experience on Cloud Business Valuation report
2. See live demonstrations of the latest features that IBM Digital Experience on Cloud solutions can provide to companies looking to capitalize on their digital transformations
It's Getting Cloudy in IT Service Management looks at the changes and effect cloud computing and cloud based services are having on traditional IT and ITIL based processes and practices.
In this April 2015 webinar from AXELOS, Mark O'Lauglin, Head of Cloud Advisory, Consultancy and Education at auxilion discussed IT Service Management for Cloud Computing.
You can read Mark's full white paper or watch the video at: www.axelos.com/case-studies-and-white-papers/it-service-management-and-cloud-computing
The Cloud and You - the ’as a service’ disruption you can’t ignoreJohn Head
In any discussion about cloud, there are lots of buzzwords being thrown out by analysts and vendors. "Digital Transformation", "Democratization of IT", "Citizen Developer", and many more. Add in the 'as a Service" explosion and it is hard to make heads and tails over what will add value to your business. This session will cut through the hype and help bring a reality check to how the Cloud can help you. This session is for everyone: Administrator, Developer, IT Executive, or Business User. Plan on leaving with a deeper understanding and ideas of where you can take advantage.
As more IT leaders pick Microsoft Teams as their collaboration application, they are quickly running into challenges implementing a complementary, robust voice solution. Until now, third-party telephony solutions for Teams have been clunky and often complex. Recently, Microsoft opened the ‘Voice’ portion of the Teams app, allowing UCaaS providers to integrate directly with the Teams’ platform. This move by Microsoft completely changes the paradigm and sets a new bar for voice integration with Teams. Learn about Microsoft Teams for voice and how cloud-to-cloud integration changes the landscape.
Accelerating Cognitive Business with Hybrid CloudDenny Muktar
IBM Indonesia BusinessConnect Events, March 22nd, 2016.
Disruptors are reinventing business processes and leading their industries with digital transformations. Cognitive Business extends digital business with cognitive computing - both of which exist in and are built using the cloud. This presentation covers an IBM approach of building and starting the Hybrid Cloud Journey.
Learn about flexible cloud technologies and expert services to optimize your dynamic business network. This guide provides an overview of the IBM B2B integration cloud portfolio, including: IBM Sterling B2B Collaboration Network; IBM Sterling File Transfer Service; and capabilities including mapping, transformation, community enablement, fax conversion, e-invoicing, and more.
Transitioning Data from Legacy Systems into QuickBaseJohn Head
Locked deep inside your company, legacy data is the running your business – and holding you back. It’s one of the reasons for the rise of Shadow IT and Citizen Developers. Users today don’t just need access; they need to use that data in ways most enterprise systems can’t provide. We will take a look at how legacy data can be transformed within your organization. Three options will be discussed: Modernized, Integrate, and Migrate. We will show you how tools such as QuickBase Sync and Zapier can unlock your legacy data. We will also show you tools built that allow migration from IBM Notes & Domino and Microsoft SharePoint to QuickBase with just a few clicks! Come learn how to leverage all of your data!
With an increasing number of mission-critical business applications moving to the cloud, using a hosted fax service
has become a valuable option for businesses. The purpose of this Buyer’s Guide is to help you find the right cloud faxing solution for your specific organization.
We’ll walk you through the steps to help you make the best-informed decision, and ensure that you maximize both
the short and long-term benefits of your purchase.
This contains all the presentations from the 9 April breakfast
David Gittins, EMC - What is Cloud? http://uk.emc.com/
James Wilson, WeLoveSleep - Why I now run a digital business www.welovesleep.co.uk/
Dan Fleetcroft, PES Performance – How Cloud supports collaborative design and supply chain management www.pes-performance.com/
Hannah Chaplin, Order Harmony - Example of Software as a Service www.orderharmony.com/
The final presentation from Eddie Murphy from MottMacDonald on collaboration can be found here: http://prezi.com/adtppkhyugmc/collaboration-case-study/?auth_key=813bd409969889be4ccc0c5442e00a5cec36d56b&kw=view-adtppkhyugmc&rc=ref-11356493
Application Modernization meets Cloud and Mobile ... Where to Start?John Head
Session Given at IBM InterConnect 2016 - It's 2016. Your application portfolio is being reviewed and scrutinized. Mobile and cloud are more than checkboxes on a list. User expectations are higher than ever. But there are so many options—what do you do? Looking through the lens of IBM Software, we will answer that question by providing a roadmap and experiences to help you choose the best path. We'll deep-dive into the five aspects of Application Modernization: User Experience, Social, Cloud, Mobile, and Modern Workflow. You'll see demos of actual transformations and the impact they have had within organizations. We'll put special attention on IBM Bluemix, SmartCloud, and the MobileFirst Platform. Learn how new functionality in the products will make your journey easier.
Leveraging Governance in the IBM WebSphere Service Registry and Repository fo...Prolifics
Abstract: Governance has not been enforced or followed in enterprises due to lack of skills or no clear understanding on how use cases can be applied across various technology paradigms. Customers want governance to be implemented in their enterprise but lack awareness. In this presentation we will focus on how IIB and Data Power can be aligned with WSRR for various governance use cases. We will primarily focus on IIB/WSRR Integration capabilities and similar approaches will be followed for Data Power/WSRR Integration capabilities. This will give a solid start on how governance capabilities of WSRR can be leveraged for ESBs.
On June 9th, C/D/H hosted a live meeting presentation on Microsoft’s cloud computing solution, the Business Productivity Online Suite (BPOS).
BPOS is a set of messaging and collaboration solutions hosted by Microsoft, and consists of Exchange Online, SharePoint Online, Office Live Meeting, and Office Communications Online.
This presentation includes information on how C/D/H can help you evaluate online services, possible cost savings with BPOS, how to take advantage of a free cloud computing assessment or BPOS POC, among other information.
For more information about C/D/H or BPOS, contact us at (616) 776-1600 or (248) 546-1800.
The UC Summit is considered the industry-leading event for unified communications. With only 120 invited guests, UC experts come to share, learn, and weigh in on the latest applications, trends, and challenges.
Paul Hillman attended for the 3rd consecutive year, and on June 6th summarized The Summit’s top sessions and findings for Michigan IT directors and executives. Attendees learned the pros and cons of:
• Cisco
• Avaya
• IBM
• Mitel
• ShoreTel
• Digium
• Microsoft
Paul also highlighted pertinent whitepapers and studies, including Phil Edholm's controversial findings on value of video in the enterprise-and what responsibilities and work roles that are enhanced, or not enhanced, by video.
View Paul’s slide deck today
And for more information on this or other topics, visit our blog at www.cdhtalkstech.com.
The Cloud and You - the ’as a service’ disruption you can’t ignoreJohn Head
In any discussion about cloud, there are lots of buzzwords being thrown out by analysts and vendors. "Digital Transformation", "Democratization of IT", "Citizen Developer", and many more. Add in the 'as a Service" explosion and it is hard to make heads and tails over what will add value to your business. This session will cut through the hype and help bring a reality check to how the Cloud can help you. This session is for everyone: Administrator, Developer, IT Executive, or Business User. Plan on leaving with a deeper understanding and ideas of where you can take advantage.
As more IT leaders pick Microsoft Teams as their collaboration application, they are quickly running into challenges implementing a complementary, robust voice solution. Until now, third-party telephony solutions for Teams have been clunky and often complex. Recently, Microsoft opened the ‘Voice’ portion of the Teams app, allowing UCaaS providers to integrate directly with the Teams’ platform. This move by Microsoft completely changes the paradigm and sets a new bar for voice integration with Teams. Learn about Microsoft Teams for voice and how cloud-to-cloud integration changes the landscape.
Accelerating Cognitive Business with Hybrid CloudDenny Muktar
IBM Indonesia BusinessConnect Events, March 22nd, 2016.
Disruptors are reinventing business processes and leading their industries with digital transformations. Cognitive Business extends digital business with cognitive computing - both of which exist in and are built using the cloud. This presentation covers an IBM approach of building and starting the Hybrid Cloud Journey.
Learn about flexible cloud technologies and expert services to optimize your dynamic business network. This guide provides an overview of the IBM B2B integration cloud portfolio, including: IBM Sterling B2B Collaboration Network; IBM Sterling File Transfer Service; and capabilities including mapping, transformation, community enablement, fax conversion, e-invoicing, and more.
Transitioning Data from Legacy Systems into QuickBaseJohn Head
Locked deep inside your company, legacy data is the running your business – and holding you back. It’s one of the reasons for the rise of Shadow IT and Citizen Developers. Users today don’t just need access; they need to use that data in ways most enterprise systems can’t provide. We will take a look at how legacy data can be transformed within your organization. Three options will be discussed: Modernized, Integrate, and Migrate. We will show you how tools such as QuickBase Sync and Zapier can unlock your legacy data. We will also show you tools built that allow migration from IBM Notes & Domino and Microsoft SharePoint to QuickBase with just a few clicks! Come learn how to leverage all of your data!
With an increasing number of mission-critical business applications moving to the cloud, using a hosted fax service
has become a valuable option for businesses. The purpose of this Buyer’s Guide is to help you find the right cloud faxing solution for your specific organization.
We’ll walk you through the steps to help you make the best-informed decision, and ensure that you maximize both
the short and long-term benefits of your purchase.
This contains all the presentations from the 9 April breakfast
David Gittins, EMC - What is Cloud? http://uk.emc.com/
James Wilson, WeLoveSleep - Why I now run a digital business www.welovesleep.co.uk/
Dan Fleetcroft, PES Performance – How Cloud supports collaborative design and supply chain management www.pes-performance.com/
Hannah Chaplin, Order Harmony - Example of Software as a Service www.orderharmony.com/
The final presentation from Eddie Murphy from MottMacDonald on collaboration can be found here: http://prezi.com/adtppkhyugmc/collaboration-case-study/?auth_key=813bd409969889be4ccc0c5442e00a5cec36d56b&kw=view-adtppkhyugmc&rc=ref-11356493
Application Modernization meets Cloud and Mobile ... Where to Start?John Head
Session Given at IBM InterConnect 2016 - It's 2016. Your application portfolio is being reviewed and scrutinized. Mobile and cloud are more than checkboxes on a list. User expectations are higher than ever. But there are so many options—what do you do? Looking through the lens of IBM Software, we will answer that question by providing a roadmap and experiences to help you choose the best path. We'll deep-dive into the five aspects of Application Modernization: User Experience, Social, Cloud, Mobile, and Modern Workflow. You'll see demos of actual transformations and the impact they have had within organizations. We'll put special attention on IBM Bluemix, SmartCloud, and the MobileFirst Platform. Learn how new functionality in the products will make your journey easier.
Leveraging Governance in the IBM WebSphere Service Registry and Repository fo...Prolifics
Abstract: Governance has not been enforced or followed in enterprises due to lack of skills or no clear understanding on how use cases can be applied across various technology paradigms. Customers want governance to be implemented in their enterprise but lack awareness. In this presentation we will focus on how IIB and Data Power can be aligned with WSRR for various governance use cases. We will primarily focus on IIB/WSRR Integration capabilities and similar approaches will be followed for Data Power/WSRR Integration capabilities. This will give a solid start on how governance capabilities of WSRR can be leveraged for ESBs.
On June 9th, C/D/H hosted a live meeting presentation on Microsoft’s cloud computing solution, the Business Productivity Online Suite (BPOS).
BPOS is a set of messaging and collaboration solutions hosted by Microsoft, and consists of Exchange Online, SharePoint Online, Office Live Meeting, and Office Communications Online.
This presentation includes information on how C/D/H can help you evaluate online services, possible cost savings with BPOS, how to take advantage of a free cloud computing assessment or BPOS POC, among other information.
For more information about C/D/H or BPOS, contact us at (616) 776-1600 or (248) 546-1800.
The UC Summit is considered the industry-leading event for unified communications. With only 120 invited guests, UC experts come to share, learn, and weigh in on the latest applications, trends, and challenges.
Paul Hillman attended for the 3rd consecutive year, and on June 6th summarized The Summit’s top sessions and findings for Michigan IT directors and executives. Attendees learned the pros and cons of:
• Cisco
• Avaya
• IBM
• Mitel
• ShoreTel
• Digium
• Microsoft
Paul also highlighted pertinent whitepapers and studies, including Phil Edholm's controversial findings on value of video in the enterprise-and what responsibilities and work roles that are enhanced, or not enhanced, by video.
View Paul’s slide deck today
And for more information on this or other topics, visit our blog at www.cdhtalkstech.com.
C/D/H is a technology consulting firm celebrating 20 years of service to clients across Michigan.
This presentation includes information about C/D/H -- service areas, partnerships, core values, consultants, etc.
Many of our SharePoint clients are asking this question, "How do I develop an executive dashboard to surface meaningful business data?"
View C/D/H’s slide deck and let us show you, with:
• An overview of Microsoft BI Platform
• Excel Services
• Business Connectivity Services
• Performance Point Services
• SQL Reporting Services with SharePoint Integration
• PowerPivot for SharePoint
And for more information on this or other SharePoint topics, visit our blog at www.cdhtalkstech.com.
There's a lot of talk and excitement surrounding SharePoint 2013 -- and rightfully so! But now that it's in public beta, you may be hearing about a lot of changes and additions to social, search, web content management, and more.
A lot of our clients are asking us this question, "How do I find out more about SharePoint 2013, and is it right for me?"
View the slide deck and let us help you find YOUR answer, with:
• A sneak peek of the new version
• What's new? What's different?
• Benefits of SharePoint 2013
• Who should upgrade immediately. Who can wait.
• How to prepare to move to SharePoint 2013
Don't miss this great content!
And for more information on this or other SharePoint topics, visit our blog at www.cdhtalkstech.com.
IAUG Converge2013 Avaya CEO Kevin Kennedy June 4 2013 KeynoteAvaya Inc.
These are the slides from Avaya CEO Kevin Kennedy's keynote speech. Includes details about the new Avaya Aura Collaboration Environment application development platform, as well as Avaya's six most innovative customers of 2013.
Web Conferencing is an online service that enables businesses to hold live meetings, conferences, presentations and training sessions through the internet.
It is a robust medium of communication enabling seamless connectivity and collaboration with business associates across geographies.
Slides from the Westcon Partner Recruit Event hosted at Microsoft UK Campus in Thames Valley Park, Reading on 18th September 2013.
An introduction to the reseller opportunity with Microsoft Lync as a communication platform, detailing sales and on-going revenue possible from Lync Enterprise Voice. In addition the complementary vendor solutions enabling Lync including Active Communications, Extreme Networks, Audiocodes, Jabra, Polycom and Plantronics. Plus the support services and value add available from Westcon to support a partner's new Lync business practice. Enquiries to marketing@westcon.co.uk / 01293 806021
Teams combines chat & collaboration, meetings & calling, and Apps & Workflows into a single app. This gives your teams the tools they need to collaborate, and it offers an extensible platform for building customized solutions.
On their own, many of the innovations in Teams are fairly simple. But taken together, they are incredibly powerful. I love the way threaded conversations are smart enough to know exactly when to collapse previous replies and focus on the latest comments. I love the way Teams brings SharePoint and Office together into an integrated document collaboration experience.
And I love the way my meetings in Teams are just more productive. Pre-meeting preparation is done in context; post-meeting follow-up includes a meeting recording; and the in-meeting experience helps focus attention, drive engagement, and foster inclusion with features including live captions, background blur and the ability to turn physical whiteboard into digital ink.
Only Teams delivers this hub for teamwork and it is built on the strength and scale of Microsoft 365 to provide the enterprise grade security and compliance our customers expect.
Reimagine Your Business in a Digital-First World with MicrosoftPerficient, Inc.
Digital. The word is permeating every organization and industry today. Digitally transforming your business is increasingly critical to continued growth, but the path to digitalization isn’t always well-defined. What does reimagining your business in this digital age really mean?
You should be assessing your capabilities around the four “megatrends” of cloud, mobile, social, and analytics development, and creating a strategy and a road map to improve and differentiate core capabilities leveraging these digital technologies.
Our webinar demonstrated how you can use Microsoft technology to create a holistic digital transformation across the enterprise, and embrace the four megatrends to increase productivity, improve customer service, expand market share, and ultimately, increase revenue.
Ask the Experts Panel: How Customers Add Value to ServiceNow Discovery and Se...Precisely
As organizations today try to ensure that their digital transformation is executed as efficiently as possible, IT teams are tasked with delivering an ever-increasing number of services to the business. To effectively manage these mission-critical services, IT needs to know how they work—which infrastructure components and applications deliver a service and how they interact. Without this service visibility, there’s no easy way to resolve service outages, optimize service architectures, or assess the service impact of infrastructure changes. This is even more challenging when the business relies on siloed legacy systems like the mainframe and IBM i.
ServiceNow® Discovery builds on discovered infrastructure data to identify all the Configuration Items (CIs) that support a service, along with their service-specific relationships. It works hand-in-hand with ServiceNow® Service Mapping, which automates the service mapping process — creating a complete, up-to-date, and accurate record of your digital services in the ServiceNow® Configuration Management Database (CMDB). IT organizations with mainframe and IBM i can get more value out of these vital ServiceNow® Workflows by leveraging Precisely Ironstream to bring in mission-critical machine and log data from these previously siloed systems.
Watch this Ask the Experts Panel as they explore customer success stories and discuss how organizations are using ServiceNow and Ironstream to deliver a comprehensive, real-time view of their IT landscape. Our experts will discuss:
• How Discovery and Service Mapping Workflows allow customers to optimize their IT infrastructure
• Why mainframe and IBM i machine and log data vital to IT Ops teams
• How Ironstream enhances Service Mapping and Discovery to strengthen IT operations
The first in our series of Love Cloud events, launched this Valentine’s Day! The event was hosted at Microsoft Paddington (London). The day consisted of 14 short, sharp focused 15 minute presentations covering topics of most concern and interest to UK cloud resellers and solution providers, interspersed with several networking opportunities throughout the day. Response was exceptional and we are looking forward to the second event taking place on the 18th May 2017.
Digital Transformation in 2015: Laying the Groundwork for SuccessPerficient, Inc.
Digital transformation is defined as, “The realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touch point in the customer experience lifecycle.”
Digital transformation is driving the way you interact with customers across all channels. It touches all aspects of your business including cloud, customer experience, eCommerce, integration, CRM, digital marketing, mobile, collaboration, analytics and Big Data solutions.
To help you prepare, Perficient presents a webinar series focused on laying the groundwork for success with your digital transformation strategy.
Our webinar covered:
-What digital transformation is, and why it’s important
-The technologies driving digital transformation
-What governance, silo breakdown, and process changes are involved
-How to get started with your digital transformation initiative
Are you getting the most out of Azure? Learn 6 ways to get more from your Azure platform.
Join one of our top Infrastructure and Cloud consultants, Mike Balatzis to learn how to get more from your Azure platform. Mike is an information technology consultant with 18 years’ experience in Microsoft enterprise solutions, including Windows server and desktop operating systems, Exchange, and System Center Configuration Manager. In addition, Mike is an MSCE for the Private Cloud as well as a VTSP for Azure.
This webinar will cover the following important topics
•Microsoft Azure Infrastructure and Networking
•Securing Resources
•Application Storage & Data Access Strategy
•Applications in Azure
•Websites in Microsoft Azure
•Design a Management, Monitoring, and Business Continuity Strategy
Are you running SharePoint 2007 or 2010? Do you know that in order to upgrade to SharePoint 2016 you cannot skip an SP "generation"? Learn why upgrading to SharePoint 2013 now (in anticipation of SP16's release mid-2016) will not only save you time, but benefit you immediately.
Are you looking to SharePoint for advanced collaboration, but are not sure whether to deploy in-house or in the cloud? Perhaps you already have SharePoint, need to upgrade, but are not sold on the path that's right for you.
SharePoint, as a platform, is a robust offering for your business needs, yet how many times have you said, "I wish I could do this", only to find SharePoint does not offer that particular solution "out-of-the-box"?
Considering Office 365, but wondering if Google Apps is better? Maybe you should just stick with a traditional on-premise environment? Or maybe you know Office 365 is right, but you're not sure what version! These are the questions you ask us!
In this presentation, we explore the issues, research, and determine if you should move some, all, or none of your workloads to the cloud. We'll also cover what a hybrid approach is, and when it's best.
And for more information on this or other topics, visit our blog at www.cdhtalkstech.com. -
2. Quick Facts
About Us
• 24th Year
• Grand Rapids &
Detroit
• 30 Staff
Approach
• Vendor
Independent
• Non-reseller
• Professional
Services Only
Partnerships
• Microsoft Gold
• VMware
Enterprise
• Citrix Silver
• Cisco Premier
• Novell Gold
4. Expertise
• Microsoft SharePoint
• Development
• User Interface & User
Experience
• Business Intelligence
• Project Management
• IT and Project
Planning
• Enterprise Project
Management
• Project Management
Office
• Microsoft System
Center
• Virtualization
• Cloud Computing
• Security
Infrastructure
• Policy Development
Infrastructure
• Mobile Device
Management
• Application
Development
Mobility
• Microsoft Lync
• Microsoft Exchange
• Enterprise Voice
• Communication
Enabled Business
Process
Unified
CommunicationsCollaboration
Project
Management
5. Collaboration and Feedback
Collaboration and Feedback
We love questions and we love
seeing you! If you have a camera,
turn it on.
Collateral is uploaded to the meeting.
Click Ctrl+F or the paperclip in the upper right.
We’ll ask for your feedback
immediately following this event.
6. Get Social with C/D/H
@cdhtweetstech
/cdhtech
/company/cdh
cdhtalkstech.com
7. Your Presenter
Gil Lalo
Director of Client Services:
Enterprise Architecture
MSc, CPEHR, CPHIT, CPHIMS
gill@cdh.com
http://www.linkedin.com/in/gillalo
8. • Why do the world’s largest
organizations use Lync?
• TCO example
• One size does not fit all
Agenda
9. Lync Voice Customer Momentum
“Microsoft is now shipping more
enterprise voice lines than any
other technology company in the
world.” - Kevin Turner, 2013
Financial Analyst Meeting
70
60%
33,000 Voice users
15,000 Voice users
25,000 Voice users
12. Today’s Cost Cutting Frontier:
Real Estate
2nd
largest cost
after HR for most
companies
Real Estate is the
80%
of workers spend
some portion of
their time
working outside
of the office
50%
Of corporate
office space is
under-utilized
and wasted
62%
of organizations
use some form of
alternative workplace
strategy (AWS)
13. Delivering Strong Benefits
Increase Employee Satisfaction and Customer Impression
Video: http://www.microsoft.com/en-
us/showcase/details.aspx?uuid=d9fb6d35-0f9c-
488a-b661-22042ab6dffe
67%+
50% + 50% +
“We have been able to increase overall
employee satisfaction by 11% and
improved customer impressions by
21%.”
– Martha Clarkson , Workplace Strategist
Real Estate and Facilities, Microsoft
$ 92.0 M Travel cost savings per year
$ 8.0 M Audio-conferencing costs
$ 1.0 M Office moves overhead
$ 101.0M Total Savings
$ 101.0M Total Savings
15. Extending Unified Communications
Reach
Lync/Skype: Connecting with Others from Anywhere
#1
Microsoft leads the UC market*
Sheryl in her home office at
Contoso (Denver, CO, USA)
John at his office at Contoso,
(London, UK)
Fabian, partner (Sao Paulo,
Brazil)
Lync-Lync
Federation
90
of Fortune 100
companies have Lync
Anne, small supplier
(Singapore)
Casey, customer (Tucson, AZ,
USA)
320M
Connected users
Lync-Skype
connectivity
*Microsoftnow shippingmore enterprisevoice linesthan anyothertechnologycompany.
16. Seamless & Flexible:
From Anywhere
Sheryl launches the new product for customers and partners
…and they join and
watch from around the
world.
17. Financial Services & Banking
Lync/Skype: Connecting with Others from Anywhere
Remote Advisor
• High net worth Clients
• Expert finder
• Translation services
18. Government & Civic Services
Lync/Skype: Connecting with Others from Anywhere
Citizen Services
• Cross-agency
collaboration
• Renew licenses, permits,
contracts
• Virtual Town Hall
19. Manufacturing & Resources
Lync/Skype: Connecting with Others from Anywhere
Driving Innovation
• Product Design
• Research & Development
• Supply chain logistics
• Assembly & Design
Integration
21. Retail
Lync/Skype: Connecting with Others from Anywhere
Drive Customer
Experiences
• Shopping assistant
• Ask an Expert
• Mobile assisted selling
• Offers to VIP customers
22. Media
Lync/Skype: Connecting with Others from Anywhere
Drive Customer Experiences
• Live interview from
anywhere
• Remote screen test
• Remote Contributors
• Virtual storyboard
meetings
23. Lync Platform Enables
• Rich integration with
Office 365
• Business process
enhancements
• Delivering value
beyond voice, video
and conferencing
25. Primary Investment Areas
For the Future
• Connect billions of Lync
and Skype users together,
unlocking new
opportunities while making
rich communications
universal
• Deliver complete and
compelling mobile user
scenarios on the devices
people want to use
• Improve upon the current
collaboration experiences
• Deliver capabilities that
satisfy requirements for:
eLearning scenarios
Auditorium scenarios
conference rooms
LMS customers in
transition to Lync
• Deliver Enterprise Voice
capabilities to Lync Online
and Office 365 multi-
tenant customers
• Deliver video
interoperability to our
Skype + Lync connectivity
• Support “built in”
interoperability between
Lync and SIP based video
teleconference systems
including Tandberg
Investments across Service & Server that accrue to all workloads & capabilities.
Continuously improving reliability, scalability and performance. Simplifying interoperability and reducing overall complexity.
28. Lync Room System
• Familiar Lync Meeting
experience extended to the
conference room
• Easy to setup, join and
manage
• Simple to deploy
• Developed by Microsoft as a
Lync endpoint
• Delivered by partners as a
packaged solution
29. Enable and improve
mobile productivity
Communicate in real time
with colleagues,
customers and partners
from virtually anywhere
Enable new ways of
collaboration with voice &
video using a single
unified client
Share ideas and keep
teams in sync
Reduce costs related to
video conferencing,
telephony and travel
Reduce costs through
simplification and
consolidation
Manage with common and
familiar tools
Reduce total cost of
ownership with integration
and shared infrastructure
Accelerate adoption of
online services
Reduce IT operations
costs
Enables a path to unified
communications –
following a customer’s
blueprint
Lync Enterprise Benefits
30. • Apps are the new modality
• Devices are the new desktop
• Disruption is the new normal
• Traditional ROI is passé – think IOR
The Changing Business Case Game
31. From ROI (Return on Investment) approach
– “Justification” for a major investment
– Vendor’s list of how to pay for the
entire system
– Analysis of one large multi-year
project
For Optimal Results,
Change Perspective…
To IOR (Invest on Return) approach
• Based on specific identified returns
• Organization’s list of desired outcomes
• Analysis of discrete projects or phases
32. • Pin-point
targeting
– Specific returns
– Specific user
populations
– Specific activities
• Extreme speed
• Extensibility
• Flexibility
The Business Case of the Future
34. Application Case Study Examples Est. 3-Year ROI %
Optimize
Resource Utilization
Help Desk: Find engineers via IM search to save 70%
of time; 80% better service 69%
Accelerate
Transaction Completion
Mortgage Company: Answer questions via Presence
and IM ups capacity by 30K loans/year 198%
Increase
Notification Precision
Utility Company: Reduce outage times via crew
dispatch app using location, skills, rules 53%
Improve
Contact Success
Branch Banks: Increase revenues and service via
video access to banking specialists 197%
Automate
Communication Processes
Insurance: Put IM in broker portal for field-specific
chat; staff saves 30%, ups loyalty 84%
Speed
Information Delivery
Tunneling equipment and services parts info & delivery
via IM bot. Increase uptime, lower cell costs. 129%
Enhance
Collaboration Effectiveness
Oil Exploration: Reduce time and assets 20-25% for
each exploration via built-in collaboration tools 297%
Application Case Study Examples Est. 3-Year ROI %
Optimize
Resource Utilization
Help Desk: Find engineers via IM search to save 70%
of time; 80% better service 69%
Accelerate
Transaction Completion
Mortgage Company: Answer questions via Presence
and IM ups capacity by 30K loans/year 198%
Increase
Notification Precision
Utility Company: Reduce outage times via crew
dispatch app using location, skills, rules 53%
Improve
Contact Success
Branch Banks: Increase revenues and service via
video access to banking specialists 197%
Automate
Communication Processes
Insurance: Put IM in broker portal for field-specific
chat; staff saves 30%, ups loyalty 84%
Speed
Information Delivery
Tunneling equipment and services: Parts info &
delivery via IM bot; increase uptime, lower cell costs 129%
Application Case Study Examples Est. 3-Year ROI %
Optimize
Resource Utilization
Help Desk: Find engineers via IM search to save 70%
of time; 80% better service 69%
Accelerate
Transaction Completion
Mortgage Company: Answer questions via Presence
and IM ups capacity by 30K loans/year 198%
Increase
Notification Precision
Utility Company: Reduce outage times via crew
dispatch app using location, skills, rules 53%
Improve
Contact Success
Branch Banks: Increase revenues and service via
video access to banking specialists 197%
Automate
Communication Processes
Insurance: Put IM in broker portal for field-specific
chat; staff saves 30%, ups loyalty 84%
Application Case Study Examples Est. 3-Year ROI %
Optimize
Resource Utilization
Help Desk: Find engineers via IM search to save 70%
of time; 80% better service 69%
Accelerate
Transaction Completion
Mortgage Company: Answer questions via Presence
and IM ups capacity by 30K loans/year 198%
Increase
Notification Precision
Utility Company: Reduce outage times via crew
dispatch app using location, skills, rules 53%
Improve
Contact Success
Branch Banks: Increase revenues and service via
video access to banking specialists 197%
Application Case Study Examples Est. 3-Year ROI %
Optimize
Resource Utilization
Help Desk: Find engineers via IM search to save 70%
of time; 80% better service 69%
Accelerate
Transaction Completion
Mortgage Company: Answer questions via Presence
and IM ups capacity by 30K loans/year 198%
Increase
Notification Precision
Utility Company: Reduce outage times via crew
dispatch app using location, skills, rules 53%
Application Case Study Examples Est. 3-Year ROI %
Optimize
Resource Utilization
Help Desk: Find engineers via IM search to save 70%
of time; 80% better service 69%
Accelerate
Transaction Completion
Mortgage Company: Answer questions via Presence
and IM ups capacity by 30K loans/year 198%
Application Case Study Examples Est. 3-Year ROI %
Optimize
Resource Utilization
Help Desk: Find engineers via IM search to save 70%
of time; 80% better service 69%
35. Roadmap Example:
Modular & Incremental
Phase 1: Enhance service and
sales:
– Contact management
– Mobile information delivery
Phase 2: Improve time to market:
– Collaboration acceleration
Phase 3: Optimize operations:
– Communications-enabled portals
– Resource ID for problem solving
36. Example of Roadmapping
Phase 1 Phase 2 Phase 3
Use Case
App Goal
Users
Approach
Elements
Resources
Budget Estimate
Possible ROI
Phase 1 Phase 2 Phase 3
Use Case Field sales /services
App Goal Sales and service capacity
gains; cell expense savings
Users 200 sales
400 services
Approach Mobility app
PBX or desk
Elements Add mobility and IM services
Resources 2-4 servers
Gateway
0.5 DBA
0.5 Help Desk
Budget Estimate $100K capital
$14 per user per month
Possible ROI +$10M / year revenue or
-$1.3M / year expenses
Phase 1 Phase 2 Phase 3
Use Case Field sales /services Product development
marketing
App Goal Sales and service capacity
gains; cell expense savings
Faster to market; better fit to
customer needs
Users 200 sales
400 services
300 developers
50 product marketing
Approach Mobility app
PBX or desk
UC with collaborative
workspace platform
Extend desktop
Elements Add mobility and IM services IM, Presence, comm. and
conferencing in collaborative
workspaces
Resources 2-4 servers
Gateway
0.5 DBA
0.5 Help Desk
3 additional servers
Gateways
.03 DBA
.03 Help Desk
Budget Estimate $100K capital
$14 per user per month
$60K capital
$17 per user per month
Possible ROI +$10M / year revenue or
-$1.3M / year expenses
+$30M / year new revenue
or -$5M / year expense
Phase 1 Phase 2 Phase 3
Use Case Field sales /services Product development
marketing
Manufacturing, orders,
logistics
App Goal Sales and service capacity
gains; cell expense savings
Faster to market; better fit to
customer needs
Shorten supply chain;
reduce asset use
Users 200 sales
400 services
300 developers
50 product marketing
150 logistics, orders,
production supervisors
Approach Mobility app
PBX or desk
UC with collaborative
workspace platform
Extend desktop
Embed IM, comm. into apps
and websites; use best
existing UC
Elements Add mobility and IM services IM, Presence, comm. and
conferencing in collaborative
workspaces
Existing UC tools plus
CEBP integration
Resources 2-4 servers
Gateway
0.5 DBA
0.5 Help Desk
3 additional servers
Gateways
.03 DBA
.03 Help Desk
1 additional server
Gateway additional ports
0.2 DBA
0.2 Help Desk
Budget Estimate $100K capital
$14 per user per month
$60K capital
$17 per user per month
$50K capital
$10 per user per month
Possible ROI +$10M / year revenue or
-$1.3M / year expenses
+$30M / year new revenue
or -$5M / year expense
-$5.6M asset use or
-$0.8M carrying cost
Est. ROI
165%
Est. ROI
335%
Est. ROI
168%
37. “Apps”*
– Resource locator applications
– Comm-enabling applications and portals with optimal UC tools
– Comm-optimizing workflows
– Comm-optimizing mobile apps
“Ops”
– Conferencing / Collaboration / Social – internal, external, supply
chain
– Mobile/remote users via cloud or hosting
– Mobile/PC client adoption
– Streamline operations and organizations
Future-oriented “hot” Justifications
38. Future-oriented “apps” Justifications
Category Application provides Potential returns
Resource locator
applications
• Tools to find resources to maximize skills
utilization, minimize transaction delays;
preferably automated; possibly federated
• Reduce E:R for business processes
• Faster transactions, increased revenue
• Better service, customer loyalty
Comm-enabling
applications and portals
and workspaces
• Optimal communication tools in context of
users’ business apps and web interfaces
• New forms of self-service
• Ways to incorporate best practices
• Reduce E:R for business processes
• Shift to better methods (IM vs. voice)
• Better match to source of service
• Differentiation
Comm-optimizing
workflows and
collaborations
• New UC methods to optimize workflows
• Elimination of old comm. steps in workflows
• Info delivery to replace live communication
• Ways to incorporate best practices
• Reduce E:R for streamlined processes
• Faster transactions or collaborations to
increase revenue, customer loyalty
• Differentiation
Comm-optimizing
mobile applications
• Communications embedded in essential
‘apps’ on mobile devices to match users’
consumer-driven experiences and habits
• Same as above in more times, places
• Emphasis on certain usage profiles
• May broaden labor pool
Category Application provides Potential returns
Resource locator
applications
• Tools to find resources to maximize skills
utilization, minimize transaction delays;
preferably automated; possibly federated
• Reduce E:R for business processes
• Faster transactions, increased revenue
• Better service, customer loyalty
Comm-enabling
applications and portals
and workspaces
• Optimal communication tools in context of
users’ business apps and web interfaces
• New forms of self-service
• Ways to incorporate best practices
• Reduce E:R for business processes
• Shift to better methods (IM vs. voice)
• Better match to source of service
• Differentiation
Comm-optimizing
workflows and
collaborations
• New UC methods to optimize workflows
• Elimination of old comm. steps in workflows
• Info delivery to replace live communication
• Ways to incorporate best practices
• Reduce E:R for streamlined processes
• Faster transactions or collaborations to
increase revenue, customer loyalty
• Differentiation
Category Application provides Potential returns
Resource locator
applications
• Tools to find resources to maximize skills
utilization, minimize transaction delays;
preferably automated; possibly federated
• Reduce E:R for business processes
• Faster transactions, increased revenue
• Better service, customer loyalty
Comm-enabling
applications and portals
and workspaces
• Optimal communication tools in context of
users’ business apps and web interfaces
• New forms of self-service
• Ways to incorporate best practices
• Reduce E:R for business processes
• Shift to better methods (IM vs. voice)
• Better match to source of service
• Differentiation
Category Application provides Potential returns
Resource locator
applications
• Tools to find resources to maximize skills
utilization, minimize transaction delays;
preferably automated; possibly federated
• Reduce E:R for business processes
• Faster transactions, increased revenue
• Better service, customer loyalty
39. Future-oriented “ops” Justifications
Category Application provides Potential returns
Conferencing/Social
Internal, external, supply
chain
• Interactive workplace environment
• Additional work methods, in and beyond
org
• New work delivery and tracking options
• Improved E:R for unstructured work
• Potential for increased innovation
• Reinvented, simplified workflows
Mobile/remote users
Via cloud or hosting
• Communication better matched to user
locations
• Simple connections using available nets
• Increased transactions and revenue
• Lower infrastructure and UC costs
Mobile/PC client
adoption
• UC core functions on every device
• Platform for comm-enabled apps
• Lower cost; more flexibility for comm-
enable apps, workflows, and mobile to
deliver benefits
Streamline operations
and organizations
• Integrated, efficient system operations and
user support
• Likely lower cost of operations
• More flexibility to create optimal
workflows, usage profile support
Category Application provides Potential returns
Conferencing/Social
Internal, external, supply
chain
• Interactive workplace environment
• Additional work methods, in and beyond
org
• New work delivery and tracking options
• Improved E:R for unstructured work
• Potential for increased innovation
• Reinvented, simplified workflows
Mobile/remote users
Via cloud or hosting
• Communication better matched to user
locations
• Simple connections using available nets
• Increased transactions and revenue
• Lower infrastructure and UC costs
Mobile/PC client
adoption
• UC core functions on every device
• Platform for comm-enabled apps
• Lower cost; more flexibility for comm-
enable apps, workflows, and mobile to
deliver benefits
Category Application provides Potential returns
Conferencing/Social
Internal, external, supply
chain
• Interactive workplace environment
• Additional work methods, in and beyond
org
• New work delivery and tracking options
• Improved E:R for unstructured work
• Potential for increased innovation
• Reinvented, simplified workflows
Mobile/remote users
Via cloud or hosting
• Communication better matched to user
locations
• Simple connections using available nets
• Increased transactions and revenue
• Lower infrastructure and UC costs
Category Application provides Potential returns
Conferencing/Social
Internal, external, supply
chain
• Interactive workplace environment
• Additional work methods, in and beyond
org
• New work delivery and tracking options
• Improved E:R for unstructured work
• Potential for increased innovation
• Reinvented, simplified workflows
45. • If you are not moving to Enterprise Voice soon
– A cloud-based Lync conferencing and IM solution has the
lowest TCO
• If you are moving to Enterprise Voice
– A cloud-based Lync solution that includes enterprise
voice shows a higher TCO than an on-premises solution
A Perspective for Cloud
46. • Getting a handle on operating costs is difficult
– Survey data from analyst firms show widely varying operating costs
• Analyst firm A: $ 214 per user per year for ongoing operational costs
• Analyst firm B: $ 714 to $1,912 per user for first year VoIP or IPT & UC
operational costs*
* Reports note that UC&C increases the scope of services provided, thus initial
integration costs
• Sanity check against required staff roles
– Operating staff or infrastructure outsourcing usually reflects:
• Ratio of staff to number of software server instances (whether on discrete or
virtual machines)
– The number of servers driven by workloads; Lync and IP-PBX server counts
are roughly equivalent
• Plus staff positions for network and QoS management and on-going system
architect/manager
– Smaller enterprises see higher cost per user, based on system configurations
Take Control of Operating Costs - 1
47. – Measure existing costs for a viable baseline
– Automate and instrument system management
– Use self-service and self-care options
– Track help desk usage; use UC tools
– Integrate simply with desktop/device support
– Converge with Desktop/Device Support organization
– Evolve to UC as a software app on IT networks & servers (or in
cloud)
Take Control of Operating Costs - 2
48. • Only native UC solution for Office™
• Business communications is a blend
– Text and documents are the leading modality (E-Mail,
Presence, IM,
social, shared workspaces, document sharing, pictures,
video streaming)
– Real-time voice and video serve particular purposes
– Varies by processes and by demographic groups
• UC usage profiles guide optimal mix
Lync: Designed for Office
Communications
49. • New UC value from optimizing processes*
– Change how business works
– Go faster; use less; be different
– Match trends for user expectations
• Lync leads in this category
– Growing base of apps packages and sample code
– Client and server APIs and SDKs
– Part of the suite, e.g. AD, IIS, et al.
– Large developer Partner community
Lync: A UC Applications Platform
* See Lync Business Cases: What’s Hot – What’s Not
50. • Lync TCO comparisons will vary widely by required workloads
• Lync TCO is competitive with leading IP PBX TCO
• Operational costs demand attention for best TCO
• Cloud offerings have an attractive TCO for some workloads
• Consider modular and hybrid approaches to TCO
Recap and Summary
56. On-Prem Lync Topologies
• Overview
• Single Server
• Highly Available Pool
• Geographically Dispersed Pools
57. You Own Everything
• Capacity planning and sizing.
• Server acquisition and setup.
• Deployment.
• Scaling out, patching, and operations.
• Backing up data.
• Maintaining failover and disaster recovery.
• Connecting your Lync Server 2013 infrastructure to
the PSTN.
• Integration with existing phone equipment, such as
private branch exchanges (PBXs).
58. Single Server System
Standard Edition server runs all
workloads
No other server required to additional
functionalities
All in one box deployment
Ideal for proof of concept, pilot, small and medium
businesses
Functionality: IM, Presence, Voice, Video,
Conferencing, Mobility
PSTN access with Gateway, Direct SIP or SIP
Trunk
HA/DR if paired with another SE server
AD
Standard edition
Optional backup
Standard editionPairing
59. Scalable Server Pools
Enterprise Edition Front End pool
Back End Server with SQLServer
Ideal for large and medium size businesses,
regional deployment.
Scale up by adding up to 12 FE servers in a pool
Collocate Archiving DB, Monitoring DB, PChat
DBs on Back End Servers
High Availability by FE failover and Mirrored Back
End Servers
Enterprise edition
front end servers
SQL
AD
60. Multiple Data Center Pools
Primary site
Secondary site
High capacity architecture
in each region
Distributed resources with high
availability
Allow least cost routing across the
enterprise
Federation and remote access from
2 datacenters
Paired FE pools across sites for
Disaster Recovery
PSTN
Europe
PSTN
Americas
Remote site
with survivability
SIP trunk
AD
SQL
SQL
Directors
External access
External access
SQL
62. Gain Efficiency & Optimize for Cost
• Software as a Service (SaaS).
• Rich feature set is always up to date.
• Includes a Windows Azure Active Directory tenant for online accounts, which
can be used with other applications.
• Directory integration includes synchronizing account names and passwords
between the on-premises Active Directory Domain Services (AD DS)
environment and the Windows Azure Active Directory tenant.
• If single sign-on is a requirement, Active Directory Federation Services (AD
FS) must be implemented.
• Client communication over the Internet is encrypted and authenticated.
• Legacy phone equipment (public switched telephone network [PSTN])
connectivity available through third-party providers (check availability).
64. Lync Server, Lync Online: Meetings
Feature Lync Server Lync Online
Multi-Party PC Audio/Video
Ad-hoc meetings, Scheduled Meetings
Desktop Sharing, Application Sharing, Power Point
Rich Client for Meetings
Mobile Clients for Meetings
Rich Client for Meetings
Reach Client for Meetings
PSTN Dial-in in Meetings With ACP Partners
Meeting Size 1000 250
65. Lync Server, Lync Online: Voice
Feature Lync Server /
Lync Split domain
on-premise users
Lync Split
domain-
Online Users
Peer-to-Peer & PSTN calling, Emergency Dialing, Voice Mail
Call hold, Transfer, Forwarding, Delegation & Team Calling
IP Phones, USB Peripherals & Mobile call via work
Direct SIP Interoperability with on-premises PBX
Private Line, Common Area Phones
Analog Devices, Enhanced 911
Call Parking, Unassigned Number Handling
Call Center Integration & Response Groups
Network Resiliency, Call Admission Control
66. O365 Scenario Feature Matrix
Customer scenario
Lync Online and
Exchange On-Prem
Lync On-Prem and
Exchange Online
View presence or IM a contact in Outlook
Schedule and join meeting through Outlook
View presence or IM a contact in Outlook Web Access
View presence or IM a contact in Lync Mobile Client
Join meeting from Lync Mobile Client
Modify Contact List (via Unified Contact Store in Exchange) Lync Server 2013 Only
View or Modify Contact Photo in Lync Web App Lync Server 2013 Only
Delegate schedules meeting on-behalf of Boss * Exchange 2013 Only
Archiving meeting content Lync Server 2013 Only
Searching archived meeting content Lync Server 2013 Only
Leaving or retreiving voicemail
Publish status based on Outlook calendar free/busy
Missed Conversations history and Call Logs are written to user’s exchange mailbox
Schedule meeting through Outlook Web Access
* Supported only when both users are homed online in the same forest or both are homed on-premises.
68. Combine Benefits
• Some users are homed on-premises and some users are
homed online, but the users share the same SIP domain,
such as contoso.com.
• Leverage your existing Lync Server 2013 infrastructure,
including connections to the PSTN.
• Easily add new Lync Online users that do not require
PSTN access.
• Migrate from Lync on-premises to Lync Online over time,
on your schedule.
• Integrate with other Microsoft Office 365 applications,
including Exchange Online and SharePoint Online.
69. What is Lync Hybrid?
Lync Online
Lync On-Premises
Contoso.com
Contoso.com
71. • Office 365 –
Optimal for:
– IM/Presence
– Conferencing
– Simple client-based apps
• Premises or Dedicated
Hosted – Optimal for:
– Enterprise Voice
– Contact Center
– CEBP and server-based
A Hybrid Approach May Be Best
72. A Perspective for Cloud
• If you are not moving to Enterprise Voice soon
– A cloud-based Lync conferencing and IM solution has the
lowest TCO
• If you are moving to Enterprise Voice
– A cloud-based Lync solution that includes enterprise
voice shows a higher TCO than an on-premises solution
73. Lync Hybrid Co-Existence
Topologies
Contoso Contoso Contoso
Active Directory Active Directory Active Directory
Lync Server 2013
OCS 2007 R2
Lync Edge Server 2013 Lync Edge Server 2010
Lync Server 2010
Lync Server 2013 Admin Tools
Lync Server 2013
Lync Edge Server 2013
OCS 2007 R2 + Lync Server
2013
Lync Server 2010 + Lync Server
2013
Lync Server 2013
Lync Server 2010 February 2013
Cumulative Updates applied.
75. Lync Conference 2014
Vegas Baby!
• Video Interoperability Server (VIS)
• Skype video federation
• Enterprise Voice Online
• UC -> Universal Communications
• jLync: JavaScript wrapper for Lync & browsers
• Voice commands for Windows Phone
• Anonymous join from mobile and tablet like Lync Web App
• Android tablet app by July
• Call collect to websites