SoftServe - The Difference Is You! Join Professionals!

The difference is You!
Join Professionals!
SoftServe Inc.

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… 1500 + PROFFESIONALS, who are DEVELOPING the FUTURE…
SoftServe - we are one big FAMILY of……

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 Established in 1993
 1000+ successful projects
 1500+ employees
 No. 5 “Top10 to Watch in Emerging European Markets” 2008, 2009, 2010 (Global Services
100 )
 Microsoft Gold Certified Partner
 Microsoft NXT Partner - EMEA
 2006 & 2007 - Microsoft Custom Development Solutions Partner of the Year Finalist
 2008 – Microsoft Mobility Solutions Partner of the Year in Central and Eastern Europe
Award Winner
 2009 - Microsoft Information Worker Solutions, Enterprise Content Management and
Forms Development Award Winner
 Cofounder of IT Ukraine Association
 Honorary member of American Chamber of Commerce and European Business Association
SoftServe - Quick Facts

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Santa Ana, CA
Marketing & Sales
Together we are building STRATEGIES….
…of innovative and successful LEADERSHIP

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SoftServe today consists of…
… 150 + great projects we became known for…

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TOP Management
Taras Kytsmey
SoftServe President
President

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Executive Vice Presidents
Yura Vasylyk
Executive Vice President
Delivery
Taras Vervega
President,
SoftServe Europe
Yuriy Stohniy
Administration
Yaroslav Lyubinets
Software Engineering
Serhiy Kharytonov
Consulting Services
Executive Vice Presidents
Juan Turruellas
Business Development

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Vice Presidents
Andriy Ivashkiv
Vice President Solution Group A
Oleh Petrivskyy
Vice President Solution Group В
Serhiy Kornienko
Vice President Solution Group С
Ihor Pasemko
Vice President Solution Group D
Adriyan Pavlykevych
Vice President IT
Andriy Petrushkevych
Vice President Development
Centers
Andriy Stytsyuk
Vice President Finance
Renata Chuchmai
Vice President Human Resources
Vice Presidents

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…and success of our clients is OUR SUCCESS
We are proud of OUR SERVICES…

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You may work with brand new technologies, languages, solutions at SoftServe:
From Assembler, C, VB
To SOA, ERP, CRM
From TCP/IP, ODBC, API
To REST WS, Amazon WS,
Google Services, Windows Live,
Web 2.0, SOA,
SaaS, PaaS, HaaS
On Web, Desktop, Server,
Mobiles, Gadgets, Hardware
We use different TECHNOLIGIES…
...to create leading BUSSINESS PRODUCTS
Review Project descriptions.

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Project Management Office
PMO is the project management competence excellence center
and home for project managers. It is functionally responsible for
project management personnel, processes and tools as well as
Software Development Life Cycles definitions.
The main functions of PMO include:
 Project Management competence development;
 Project Managers training and certification;
 Project Managers pool management;
 Project Management processes definition and standardization;
 SDLC’s definition, standardization and tailoring;
 Projects metrics collecting and quantitative projects status monitoring;
 Project management tools standardization and usage unification;
 Providing qualified PM's from the pool for transition/rotations and new
leads/prospects
And even more for you:
 Free PMI certification for employees
 Project Management Tools training
 Personal and Professional development training

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Software Development Office
This structural unit was created as part of an integrating
consulting center which takes care of all the company’s developers
regardless of what department they work in.
The main functions of SDO include:
 Assessing the current level of knowledge and skills within a certain
competence with a view to promotion;
 Assisting in promotion and acquisition of new professional skills and
knowledge;
 Providing technical consultations on issues related to work on current
projects or a specific task;
 Ensuring a possibility for developers to be involved in the launch of new and
existing projects;
 Providing materials (including video and audio) required for individual
training and insight in the material already covered;
 Supplying new and interesting information from the technology world;
 Preparing and conducting workshops and training sessions to develop an
insight into subjects related to software and advanced technologies;
 Creating an informal environment for communication and sharing of
experience gained through work in the IT industry;
 Free professional certification for employees
 Software Development Tools training
 Apprenticeship program vital for junior specialists who are only making their
first steps in the professional activity.
Java Competence Group:
Java
С/С++ Competence Group:
C/C++,
LAMP(Linux/Apache/MySQL/PHP/
Perl/Python/Ruby),
Flex/Flash/Rich UI
.NET Competence Group:
.NET, Delphi, VFP, ColdFusion,
Progress RDBMS (databases)

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Quality Management Office
The main goal of QM Office (Quality Management Office) is
organizing and conducting the software quality assurance
developed at SoftServe. QA Engineers are engaged in product
development process at all project stages.
The main functions of QMO include:
 Developing special training system for QC
 Ensuring QC experience exchange within organization
 Providing access to all the recourses and experience in the quality assurance
sphere acquired during the time SoftServe has been in the software industry
 Assessing the current level of knowledge and skills within a certain
competence with a view to promotion;
 Assisting in promotion and acquisition of new professional skills and
knowledge;
Opportunities for QAs:
 Manual Testing
 Automation Testing
 Consulting Services
 Free professional certification for employees (ISTQB)
 QC Tools training
 Apprenticeship program vital for junior specialists who are only making their
first steps in the professional activity.

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Technical Publication Department
The purpose of Technical Publication Department (TPD) is to
manage a software documentation intended for end users.
Technical writers produce quick tours and tutorials,
glossaries and process documentation, and manuals and
help systems that explain how to properly use the product.
Technical Publications service package includes:
 Technical Writing
 Technical Editing
 Localization
 Consulting
 Develop skills in writing clearly and concisely.
 Improve your understanding of technical products and processes.
 Understand all types of technical documentation produced for
software products.
 Become an expert in convening technical information to all types of
audiences.

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BAO Mission
Business analysis is the set of tasks,
knowledge, and techniques required to identify
business needs and determine solutions to
business problems.
Business analyst is the person who works as a
liaison between the business side of an
enterprise and the technical solution providers
in order to understand the structure, policies,
and operations of an organization, and to
recommend solutions that enable the
organization to achieve its goals.
The mission of BAO is to develop and maintain the standards for the practice of business analysis at
SoftServe in order to provide efficient and effective BA services for clients and development teams.
Business Analysis Office

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Engagement
The mission of Engagement team is to establish reliable engagement process for new clients and
successful start-up of new projects within Development.
The additional sub-missions are to support Sales Team during Pre-Sales, Sales and/or Project Development
team during Construction on demand.
IT World SoftServe
Engagement managers own the problem statement from the perspective of the customer, and thus, have
the responsibilities to ensure that consulting team both structures the problem solving methodology
correctly and executes on the problem solving methodology.
Project Life-Cycle Project Start-up
Engagement Manager functions:
 Performing Gap Analysis between Client and SoftServe: people, process,
tools in order to make sure that no gaps will interfere with your successful
outsourcing
 Developing and reviewing strategies and plans
 Reviewing status and monitoring the resolution of issues
 Mentoring individuals and assisting in hiring
 Consulting on industry practices
 Making sure the team integrates into Client project methodology and
corporate culture

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BAO Mission
Every two years desktop technologies change. Every six month web technologies change. Every three month
something emerges throughout the industry. R&D is in charge of evaluation and roll out of emerging
technologies at SoftServe.
Mainstream Application Services:
 Assessment
 Improvements
 Design of scalability
 Performance
 Architecture
 User experience (UX)
 Usability
 Maintainability
Primary Enterprise Services:
 Assessment
 Improvements
 Design of enterprise architecture
 SOA
 ESB
 BPM/BPEL
 Legacy optimization
 Enterprise application integration (EAI)
 Intranet usability
Consulting Services within new projects:
 Feasibility study
 Proof of concept
 UX design
And at last, if you love to experiment, then there is no better place than SoftServe’s R&D.
Research & Development
SoftServe software at MacWorld
Designed for Mac OS X 10.5 Leopard!
Google Android Tech

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Abiliton™
Abiliton – a unique approach to software development based on
effective team operations of highly qualified professionals, use of a
flexible development methodology and advanced technologies
resulting in a quick and successful creation of applications.
People means a team of professionals whose certified level of knowledge and
skill has been recognized by leaders of the global software industry. A unique
competence management system has been developed to ensure ongoing
professional growth of SoftServe’s personnel. This system not only sets
professional requirements to every professional level and role in the company,
but also recommends training system, training materials and steps needed to
achieve higher levels for employees.
Processes means a unique method applied to create products for our clients.
This method is based on best practices in consulting services provision and
software development which are carefully selected and aligned to attain the best
value for the client.
Tools means an advanced technological toolkit used to ensure high efficiency
of the company’s operations. Tools selected in line with Abiliton requirements
include both adjusted coding and testing environments and project planning and
management systems etc. Performance of project teams is significantly
increased through the use of the corporate artifact library which contains best
code samples and software solutions.

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Career Adviser Our Employees
expectations
satisfactions
EPM. Career Adviser (CA) – who is that?

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Project Management professional growth. Certifications SoftServe has created for Our PMs:
= EPM PMO =
Employee
Performance
Management
Project
Management
Office
Professional growth – Project Managers
PMI Certification

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Professional Growth
Performance Appraisal
During Performance Appraisal employee receives objective feedback on his
current work and performance: list of action items to cover gaps in
communication, managerial, and general technical skills are being set to
achieve high performance.
People involved: SBU Manager, PM, TechLead / QC Lead, Career Advisor.
Knowledge Evaluation
During Knowledge Evaluation gaps in technical background are discovered and
ways for further studying are figured out.
People involved: Center of Excellence
English Level test
English Level test takes place in order to evaluate the right level of English of
an employee.
People involved: Language School
IT Experience
Appropriate experience in IT is required for promotion. Required experience
differs for each level and position.
Training/Presentation
Employee creates and presents training/presentation for others. Presentation
skills are evaluated.
People involved: Target Auditory, Training Center
External Certification
Certification is the way to confirm your knowledge in IT. Being certified means
that you possess certain basic knowledge, skills, and competence in working in
or around various kinds of tools, technologies, or activities.
People involved: Certification Center
Professional
Growth
(Promotion)
Performance
Appraisal
English level
test
IT
Experience
Training
Presentation
Knowledge
Evaluation
External
Certification

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SoftServe University is a partner of the world’s leading testing providers – Pearson VUE and Prometric. Both
providers deliver IT Certification exams globally for most leaders in the certification testing industry such as
Microsoft, Sun Microsystems, Cisco Systems, Oracle, IBM, CompTIA, and others.
SoftServe Certification Centre
delivers IT Certification exams for
most leaders in the certification
testing industry:
Certification Center
What’s in?
 On site professional certification
 Free certification for SoftServe
employees
The certification centre provides the following:
 Exam (test) ordering and delivering,
 A workplace for taking the exam,
 Proctoring the exam (test),
 Examination score report.

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The objective of the Language School is to ensure our employees have all conditions for
comfortable work and communication, so:
 An effective foreign language program for IT industry developed;
 Using best practices in conducting business correspondence, preparing technical documentation, taking a
technical interview, communicating by phone.
 Training on presentations, meetings, negotiations using versatile technologies: chat, conference call,
videoconference systems.
What’s in?
 English, German and Spanish
language courses
 Free studies for SoftServe employees
 Programs specially developed for IT
 Business courses
Language School

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Standard:
 Official employment
 “White” salary and bonuses
 24 calendar day of vacation
 10 national holidays
 Payable sickness leave
 8 hours work day
And even more:
 Additional payable vacation in quantity of 3 working days for
next occasion: marriage, child birth, death of relatives
 Additional payable distance learning vacation
 Unused vacation days are compensated
 Flexible work hours and break/lunch time
Social Guarantees

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SoftServe encourages a healthy way of life and is governed by the principle
“A Sound Mind, in a Sound Body”.
What’s in?
 2 fully equipped onsite gyms:
 Training equipment
 Ping pong
 Billiards (Pool, American, Russian)
 Locker rooms and showers
 Training programs:
 Aerobics
 Shaping
 Step
 And even more for you:
 SoftServe Football Team
 Sport Championships: Ping Pong, Billiards, Football etc.
 Free entrance for SoftServe employees and their friends 
 Working hours: 8AM-22PM, Monday-Saturday
 For Development Centers Sport Subscriptions - you choose what sports to attend
Onsite Gyms

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SoftServe’s employees may use free services of corporate doctors – a pediatrician and a general practitioner.
What’s in?
 General practitioner
 Pediatrician
 Free service 24/7
 Service available in all offices
 Consultations:
- via phone
- at office
- at home
Corporate doctors

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You have a unique chance to take advantage of SoftServe’s discount program – a system of discounts
offered only to the company’s employees. Best companies are among the program’s partners.
To get a discount one needs to have a discount card issued to every employee during employment.
What’s in?
 Program available in all offices:
- Lviv
- Rivne
- Chernivtsi
- Ivano-Frankivsk
- Dnipropetrovs'k
- Sevastopol
 The list of partners is constantly updated.
 More than 200 partners from different industries.
- Restaurants
- Night-Clubs
- Pharmacies
- Shops
- Services
- Insurance companies
 Discount ranges: 3%-40%
Discount Program

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There is a kitchen on every floor of our company’s offices to make our employees’ life as comfortable as
possible.
What’s in?
 All kitchens are equipped with:
 Refrigerators
 Microwave ovens
 Coffee machines
 Electric kettles
 Plates and dishes
 TV sets
 Free tea and coffee
Kitchen

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It is time to JOIN US!The difference is you! Join Professionals!

SoftServe - The Difference Is You! Join Professionals!

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