The document discusses societal expectations as standards of behavior individuals are expected to uphold, highlighting the importance of fulfilling societal needs and corporate social responsibility (CSR). It emphasizes the interconnectedness of organizational goals with societal expectations, advocating for goals that promote growth and sustainability while considering societal accountability. Furthermore, it explains what makes an organization valuable to society, focusing on producing goods and services that meet diverse societal needs and maintaining a balance of resources.

1. Societal expectations
Prepared by
Manisha Khadka

2. Societal expectations
• General standard of behavior that individuals
who live within a society are expected to
uphold
• Unique set of normal behavior
• Universal social behavior
• Examples: good manners and common sense

3. What are the expectation of society
with the organization?
• Fulfillment of societal needs
• Involvement of societal values
• Fulfillment of corporate social responsibility
(CSR)
- Initiatives that benefits society
- Examples: charity, ‘greener’ business
operations etc.

4. Role of society in developing
organizational goal
• Provide supportive environment
• Legitimacy support
- Acceptance and support by the governing law or
regime
• Institutional support
- Support in formulation of laws
- Provide financial and non-financial support
- Government owned, statutory, semi-autonomous
and autonomous

5. Organizational/bureaucracy goal and
societal expectations
• Interconnected
• Goals must be relevant to wider society
• Meet expectations for growth, development
and sustainability
• Goals must be developed considering the
accountability and credibility expected from a
society

6. What makes an organization valuable
to society?
• Considering all the factors that makes the society
diversified
• Identify basic attributes that society needs in the
goods or services
• Produce the goods and services regarding all the
differences
• Maintain balance between the resources taken
from the society and given to the society
• Example: “public value scorecard” (PVS)