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Social Sales


                             The Art of Driving New Revenue through
                    LinkedIn, Facebook, and other Social Sites




                                                                      1

Tuesday, November 13, 2012
Social/Sales CRM
         LinkedIn - projected $1 billion in 2012

         Salesforce/Buddy Media - $600 Million

         Oracle/Vitrue - $300 million

         Facebook IPO - down/stuck at $33/share.

         LinkedIn $106/share $32-35 a share IPO

         IBM goes with SugarCRM




Tuesday, November 13, 2012
The Sales Cycle
                               Building A Prospect List
                                Marketing your Brand
                             Contacting Decision Makers
                              Setting the Appointment
                                       The Pitch
                                      The Close


                                                          3

Tuesday, November 13, 2012
3 Truths
       1. Social CRM won’t make you good at
          sales
       2. Social CRM Works In Stages
            1. Information, Connection, Engagement
       3. You have to be interested to be
          interesting



                                                     4

Tuesday, November 13, 2012
Building A List



                                           5

Tuesday, November 13, 2012
LinkedIn
   •   Geographic Area
   •   Job Title
   •   Company Size
   •   Individual
   •   Current Clients

                             and they are all using social media




                                                                   6

Tuesday, November 13, 2012
Advanced Search




                                          7

Tuesday, November 13, 2012
Company Search




                                       8

Tuesday, November 13, 2012
Client Search




                                             9

Tuesday, November 13, 2012
Google Search
                                  site:linkedin.com “area”
                                  “title” -jobs -dir -title
                                  -pub




                                                         10

Tuesday, November 13, 2012
Marketing Your Brand



                              11

Tuesday, November 13, 2012
Profiles
     • Optimize profile and company to sell
       – name, phone number, how you help them
     • Own as many spots in search as possible
       – Slideshare, Meetup, About.Me, Facebook
     • Update profile to reflect your sales cycle
       – Have a generic and a specific profile
     • Pictures really do speak louder than words

                                                    12

Tuesday, November 13, 2012
✓                    100% PROFILE COMPLETENESS

           ✓                    LOOK, FEEL, AND SPELL CHECK

           ✓             VANITY URL: LINKEDIN.COM/IN/YOURNAME

           ✓                 SUMMARY WRITTEN FOR RESEARCHERS

           ✓                   GROUPS (AS IDENTITY SIGNALS)

           ✓                          CONTACT LINKS

           ✓                        RECOMMENDATIONS




                              LINKEDIN CHECKLIST

Tuesday, November 13, 2012
Company Page
     ✓ Identify your branch or location
     ✓ Products and Services tab
     ✓ Make history and future interesting
     ✓ Channel prospects to information




                                             14

Tuesday, November 13, 2012
Don’t I Know You?
     • Where have they seen you before?
           – events, business journal, speaking, blog, charity
     • Showcase some of what you’re doing
           – check-ins, humble brags, pictures
     • Post stories about your wonderful life
     • Do you need a Facebook page?
     • What sites should you join?



                                                                 15

Tuesday, November 13, 2012
As A Rolodex

     • Human Touch
     • Showcase just some of what you’re
       doing
     • Getting back in touch (Kevin, Mitch,
       Aaron)
     • Make a decision about your goals

                                              16

Tuesday, November 13, 2012
•    Don’t be funny, but do be clever
     •    10% business posting
     •    Connect with cold prospects
     •    Reply to others 60-70%
     •    Focus on helping
     •    Ask for help
     •    Twitter users are high social users

                                                17

Tuesday, November 13, 2012
Blogging
     • Sales blogs shouldn’t be about sales
     • Interview SME’s in your company and clients
     • Write what you think, not what you know
     • Research, don’t theorize
     • Reasons: SEO, Speaking
     • The power of the videoblog

                                                 18

Tuesday, November 13, 2012
Contacting Decision
                Makers


                                 19

Tuesday, November 13, 2012
Connecting With Prospects

     • Connecting is NOT asking for business
     • Add a personal, customized message
     • Reference external material
     • Using InMail? Should you?
     • Why would they want to speak to you?
     • Consider LinkedIn as a secondary site


                                               20

Tuesday, November 13, 2012
Follow/Friend/Like
     •    Emotional connection to liking someone
     •    Gamification - words with friends
     •    They get reports (so do you)
     •    Goals are...
                              Learn
                             Connect
                             Engage
         ...in that order



                                                   21

Tuesday, November 13, 2012
Decision Maker Tactics
     • Get responses in social
     • Arrange to meet at real life events
     • Don’t reference social. It looks creepy
     • Treat the channel differently
     • Use the phone to leave messages
     • Visit the profile a day or two before calling
     • Find the direct dial


                                                       22

Tuesday, November 13, 2012
Who Viewed My Profile?




                                 23

Tuesday, November 13, 2012
Sourcing Executives
     • Top Executives don’t run their profiles if
       they have jobs
     • Tech and Marketing Executives might
     • Doctors don’t. Office managers do.
     • Be a helpful resource
     • Check back regularly


                                                   24

Tuesday, November 13, 2012
Setting The
                             Appointment


                                            25

Tuesday, November 13, 2012
Research
     •    Org Chart
     •    Resumes of direct reports
     •    Press releases, marketing material
     •    pdf, ppt and xcl
     •    Competitor case studies and profiles
     •    Content as bait to your client list

                                                26

Tuesday, November 13, 2012
The Pitch



                                         27

Tuesday, November 13, 2012
UNDERSTANDING THE
       CLIENT
         Google Searches and alerts

         Bing too

         Only LinkedIn gives your search away

         Activity metaphors (golf, fishing, chess)

         Slideshare, Prezi, Scribd, Docstoc




Tuesday, November 13, 2012
The Close



                                         29

Tuesday, November 13, 2012
SOCIAL DO’S/DON’TS

            Don’t close over social channels

            Do use social to communicate

            Do reference great meeting

            Don’t reference client name

            Do stay in touch, close or no close

            Don’t reference anything negative


Tuesday, November 13, 2012
31

Tuesday, November 13, 2012
Jim Durbin

                                Brandstorming.com

                             twitter.com/brandstorming

                             linkedin.com/in/jimdurbin



                                                         32
Tuesday, November 13, 2012

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Social Sales Webinar: Driving Revenue From Your Online Profile

  • 1. Social Sales The Art of Driving New Revenue through LinkedIn, Facebook, and other Social Sites 1 Tuesday, November 13, 2012
  • 2. Social/Sales CRM LinkedIn - projected $1 billion in 2012 Salesforce/Buddy Media - $600 Million Oracle/Vitrue - $300 million Facebook IPO - down/stuck at $33/share. LinkedIn $106/share $32-35 a share IPO IBM goes with SugarCRM Tuesday, November 13, 2012
  • 3. The Sales Cycle Building A Prospect List Marketing your Brand Contacting Decision Makers Setting the Appointment The Pitch The Close 3 Tuesday, November 13, 2012
  • 4. 3 Truths 1. Social CRM won’t make you good at sales 2. Social CRM Works In Stages 1. Information, Connection, Engagement 3. You have to be interested to be interesting 4 Tuesday, November 13, 2012
  • 5. Building A List 5 Tuesday, November 13, 2012
  • 6. LinkedIn • Geographic Area • Job Title • Company Size • Individual • Current Clients and they are all using social media 6 Tuesday, November 13, 2012
  • 7. Advanced Search 7 Tuesday, November 13, 2012
  • 8. Company Search 8 Tuesday, November 13, 2012
  • 9. Client Search 9 Tuesday, November 13, 2012
  • 10. Google Search site:linkedin.com “area” “title” -jobs -dir -title -pub 10 Tuesday, November 13, 2012
  • 11. Marketing Your Brand 11 Tuesday, November 13, 2012
  • 12. Profiles • Optimize profile and company to sell – name, phone number, how you help them • Own as many spots in search as possible – Slideshare, Meetup, About.Me, Facebook • Update profile to reflect your sales cycle – Have a generic and a specific profile • Pictures really do speak louder than words 12 Tuesday, November 13, 2012
  • 13. 100% PROFILE COMPLETENESS ✓ LOOK, FEEL, AND SPELL CHECK ✓ VANITY URL: LINKEDIN.COM/IN/YOURNAME ✓ SUMMARY WRITTEN FOR RESEARCHERS ✓ GROUPS (AS IDENTITY SIGNALS) ✓ CONTACT LINKS ✓ RECOMMENDATIONS LINKEDIN CHECKLIST Tuesday, November 13, 2012
  • 14. Company Page ✓ Identify your branch or location ✓ Products and Services tab ✓ Make history and future interesting ✓ Channel prospects to information 14 Tuesday, November 13, 2012
  • 15. Don’t I Know You? • Where have they seen you before? – events, business journal, speaking, blog, charity • Showcase some of what you’re doing – check-ins, humble brags, pictures • Post stories about your wonderful life • Do you need a Facebook page? • What sites should you join? 15 Tuesday, November 13, 2012
  • 16. As A Rolodex • Human Touch • Showcase just some of what you’re doing • Getting back in touch (Kevin, Mitch, Aaron) • Make a decision about your goals 16 Tuesday, November 13, 2012
  • 17. Don’t be funny, but do be clever • 10% business posting • Connect with cold prospects • Reply to others 60-70% • Focus on helping • Ask for help • Twitter users are high social users 17 Tuesday, November 13, 2012
  • 18. Blogging • Sales blogs shouldn’t be about sales • Interview SME’s in your company and clients • Write what you think, not what you know • Research, don’t theorize • Reasons: SEO, Speaking • The power of the videoblog 18 Tuesday, November 13, 2012
  • 19. Contacting Decision Makers 19 Tuesday, November 13, 2012
  • 20. Connecting With Prospects • Connecting is NOT asking for business • Add a personal, customized message • Reference external material • Using InMail? Should you? • Why would they want to speak to you? • Consider LinkedIn as a secondary site 20 Tuesday, November 13, 2012
  • 21. Follow/Friend/Like • Emotional connection to liking someone • Gamification - words with friends • They get reports (so do you) • Goals are... Learn Connect Engage ...in that order 21 Tuesday, November 13, 2012
  • 22. Decision Maker Tactics • Get responses in social • Arrange to meet at real life events • Don’t reference social. It looks creepy • Treat the channel differently • Use the phone to leave messages • Visit the profile a day or two before calling • Find the direct dial 22 Tuesday, November 13, 2012
  • 23. Who Viewed My Profile? 23 Tuesday, November 13, 2012
  • 24. Sourcing Executives • Top Executives don’t run their profiles if they have jobs • Tech and Marketing Executives might • Doctors don’t. Office managers do. • Be a helpful resource • Check back regularly 24 Tuesday, November 13, 2012
  • 25. Setting The Appointment 25 Tuesday, November 13, 2012
  • 26. Research • Org Chart • Resumes of direct reports • Press releases, marketing material • pdf, ppt and xcl • Competitor case studies and profiles • Content as bait to your client list 26 Tuesday, November 13, 2012
  • 27. The Pitch 27 Tuesday, November 13, 2012
  • 28. UNDERSTANDING THE CLIENT Google Searches and alerts Bing too Only LinkedIn gives your search away Activity metaphors (golf, fishing, chess) Slideshare, Prezi, Scribd, Docstoc Tuesday, November 13, 2012
  • 29. The Close 29 Tuesday, November 13, 2012
  • 30. SOCIAL DO’S/DON’TS Don’t close over social channels Do use social to communicate Do reference great meeting Don’t reference client name Do stay in touch, close or no close Don’t reference anything negative Tuesday, November 13, 2012
  • 32. Jim Durbin Brandstorming.com twitter.com/brandstorming linkedin.com/in/jimdurbin 32 Tuesday, November 13, 2012