Biju K.S. has over 15 years of experience in housekeeping management positions in 4 and 5-star hotels in India, Oman, Kuwait, and China. He has a proven track record of achieving high guest satisfaction scores and department profitability through effective cost controls and training of housekeeping staff. Some of his achievements include being selected for training at the Shangri-La academy in China and being part of a team that received a "Best Hotel of the Year" award. He holds a BSC degree from the University of Pune and a diploma in hotel management.