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RESUME
BIJU .K.S
e-mail : ks_biju@ymail.com
PPrree sseenntt aaddddrree ssss
BB--99,, SShhrreeee HHaannss NNaaggaarr,,
DDhhaannoorrii,, PPuunnee--441111001155
CCoonnttaacctt NNoo IInnddiiaa-- 00009911--77335500991155776611
Synopsis
Self-motivated individual with an ability to adapt very quickly to changes and possess an
extensive background in the service industry in various Middle East countries with exposure in 4
star and 5 star category multinational chain hotels with a Language fluency in English, Hindi,
Malayalam and Marathi.
Strengths
Ability to prioritize and adaptable to changes.
Good leadership qualities and very confident.
Efficient work attitude & Strong interpersonal skills and capable to handle multinational
employees.
Training-To improve the skills of the associates. (Staff training and Motivation)
Organize, manage and supervise the day-to-day Housekeeping operations.
Achievements
 Was selected for training at Shangri-la academy in China.
 I was part of a team which received best hotel of the year award among the Shangri-la
group in year 2008
 Attended the ‘Shangri-la Care 1’ program of ‘Shangri-la’s hospitality from caring
people’.
 Attended the ‘Shangri-la Care 2’ program of ‘Delighting the customers’.
 Attended the ‘Shangri-la Care 3’ program of ‘Recovery to gain loyalty’.
 Attended the ‘Shangri-la Care 4’ program of ‘Taking ownership’.
 Completed the ‘Train the trainers skill’ training programme at Shangri-la Hotel.
 Attended the ‘Floor care training’ conducted by Johnson Diversey at Shangri-la.
SSkkiillllss OObbttaaiinneedd
 HHaavviinngg bbaassiicc kknnoowwlleeddggee ooff ccoommppuutteerrss.. (( wwoorrdd ,, eexxcceell eettcc ))
 TTrraaiinniinngg –– TToo bbeetttteerr tthhee sskkiillllss aanndd kknnoowwlleeddggee ooff tthhee ssttaaffff
 SSttrroonngg iinntteerrppeerrssoonnaall sskkiillll aanndd mmoottiivvaattiioonn ooff ssttaaffff..
Employment History
Working as Guest Service Manager – Housekeeping with Evershine Key Resort,
Mahableshwar since 12th
Aug 2013 till date.
Worked as Accomodation Manager with Sheraton Hotel, Oman since feb 2011 until Dec 2011.
Worked as Service leader in Housekeeping with Shangri–la , Barr Al jissah
Resort and spa Muscat , Oman since 16 th may 2006 till 24th
oct 2010.
Worked as a Housekeeping Supervisor with Movenpick Hotel Kuwait since 1 st feb
2003 till 5th
July 2005 .
Worked as a Housekeeping Supervisor with Ramada plaza Hotel Kuwait since 11th
july 2002
till 31st
January 2003 .
Worked with Le Meridien Pune India Five star Deluxe Hotel as a Housekeeping Supervisor
. Since 13th
Sep 1999 till 8 th july 2002 .
Job Responsibilities
Housekeeping -
Responsible to make sure the cleanliness of the entire hotel up to the set standard.
Responsible To organize and direct a team develops top quality with prompt, accurate and
personalized service in order to achieve optimum level of guest satisfaction and departmental
profitability in an atmosphere of teamwork and high employee moral.
Keep always expenses reasonable and below budget to contribute the hotel profitability through
effective cost controls with out affecting the quality.
Forecast the staffing according to the occupancy.
Making sure the Training schedules are in place and strictly followed to stay on "top of the job" at
all times and remain result oriented.
Inspect all the VIP arrivals and make sure all guest rooms are serviced without complaints.
Random inspections of the vacant and occupied rooms released by room attendant
Make sure the cleaning schedules are followed.
Make sure to control the wastage of amenities and to achieve the departmental cost control.
Schedule the vacation calendar as per the seasons and occupancy forecast.
Training the new staff the usage of new machineries and chemicals under the guidance of
supervisor and monitor them.
Training the staff on daily basis as scheduled by the training manager.
Preparing budget for the the year as per occupancy forecast.
Pest control schedule to be maintained and monitored on daily basis.
Kenfixit schedule to be monitored on daily basis depending upon occupancy.
Monitoring and making sure spring cleaning is done as per the standard.
Accomodation –
Responsible cleanliness inside and out of the accommodation.
Responsible to organize and direct the team towards excellent work performance.
Making the duty roaster for the staff.
Conducting daily briefing and training for the staff.
Making schedule for room inspection and checking the rooms in co-ordination with HR
department.
Taking inventory for linen , cutlery , chemical and fix items in the staff room.
Responsible for maintenance in staff room.
Responsible for the cleanliness of the staff cafeteria.
Educational qualification
Completed BSC. degree from University of Pune
Technical qualification
Completed diploma in hotel management from International Trade Centre, Pune.
Having knowledge of ‘Fidelio’ and ‘Opera’.
Personal details
Date of birth : 03/06/1976
Sex : Male
Passport No : F 9953096
Place of Issue : Oman
Date of Expiry : 08/05/17
Languages known -
English , Hindi , Marathi , Malayalam ,

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Biju cv (2)

  • 1. RESUME BIJU .K.S e-mail : ks_biju@ymail.com PPrree sseenntt aaddddrree ssss BB--99,, SShhrreeee HHaannss NNaaggaarr,, DDhhaannoorrii,, PPuunnee--441111001155 CCoonnttaacctt NNoo IInnddiiaa-- 00009911--77335500991155776611 Synopsis Self-motivated individual with an ability to adapt very quickly to changes and possess an extensive background in the service industry in various Middle East countries with exposure in 4 star and 5 star category multinational chain hotels with a Language fluency in English, Hindi, Malayalam and Marathi. Strengths Ability to prioritize and adaptable to changes. Good leadership qualities and very confident. Efficient work attitude & Strong interpersonal skills and capable to handle multinational employees. Training-To improve the skills of the associates. (Staff training and Motivation) Organize, manage and supervise the day-to-day Housekeeping operations. Achievements  Was selected for training at Shangri-la academy in China.  I was part of a team which received best hotel of the year award among the Shangri-la group in year 2008  Attended the ‘Shangri-la Care 1’ program of ‘Shangri-la’s hospitality from caring people’.  Attended the ‘Shangri-la Care 2’ program of ‘Delighting the customers’.  Attended the ‘Shangri-la Care 3’ program of ‘Recovery to gain loyalty’.  Attended the ‘Shangri-la Care 4’ program of ‘Taking ownership’.  Completed the ‘Train the trainers skill’ training programme at Shangri-la Hotel.  Attended the ‘Floor care training’ conducted by Johnson Diversey at Shangri-la. SSkkiillllss OObbttaaiinneedd  HHaavviinngg bbaassiicc kknnoowwlleeddggee ooff ccoommppuutteerrss.. (( wwoorrdd ,, eexxcceell eettcc ))  TTrraaiinniinngg –– TToo bbeetttteerr tthhee sskkiillllss aanndd kknnoowwlleeddggee ooff tthhee ssttaaffff  SSttrroonngg iinntteerrppeerrssoonnaall sskkiillll aanndd mmoottiivvaattiioonn ooff ssttaaffff.. Employment History Working as Guest Service Manager – Housekeeping with Evershine Key Resort,
  • 2. Mahableshwar since 12th Aug 2013 till date. Worked as Accomodation Manager with Sheraton Hotel, Oman since feb 2011 until Dec 2011. Worked as Service leader in Housekeeping with Shangri–la , Barr Al jissah Resort and spa Muscat , Oman since 16 th may 2006 till 24th oct 2010. Worked as a Housekeeping Supervisor with Movenpick Hotel Kuwait since 1 st feb 2003 till 5th July 2005 . Worked as a Housekeeping Supervisor with Ramada plaza Hotel Kuwait since 11th july 2002 till 31st January 2003 . Worked with Le Meridien Pune India Five star Deluxe Hotel as a Housekeeping Supervisor . Since 13th Sep 1999 till 8 th july 2002 . Job Responsibilities Housekeeping - Responsible to make sure the cleanliness of the entire hotel up to the set standard. Responsible To organize and direct a team develops top quality with prompt, accurate and personalized service in order to achieve optimum level of guest satisfaction and departmental profitability in an atmosphere of teamwork and high employee moral. Keep always expenses reasonable and below budget to contribute the hotel profitability through effective cost controls with out affecting the quality. Forecast the staffing according to the occupancy. Making sure the Training schedules are in place and strictly followed to stay on "top of the job" at all times and remain result oriented. Inspect all the VIP arrivals and make sure all guest rooms are serviced without complaints. Random inspections of the vacant and occupied rooms released by room attendant Make sure the cleaning schedules are followed. Make sure to control the wastage of amenities and to achieve the departmental cost control. Schedule the vacation calendar as per the seasons and occupancy forecast. Training the new staff the usage of new machineries and chemicals under the guidance of supervisor and monitor them. Training the staff on daily basis as scheduled by the training manager. Preparing budget for the the year as per occupancy forecast. Pest control schedule to be maintained and monitored on daily basis. Kenfixit schedule to be monitored on daily basis depending upon occupancy. Monitoring and making sure spring cleaning is done as per the standard. Accomodation – Responsible cleanliness inside and out of the accommodation. Responsible to organize and direct the team towards excellent work performance. Making the duty roaster for the staff.
  • 3. Conducting daily briefing and training for the staff. Making schedule for room inspection and checking the rooms in co-ordination with HR department. Taking inventory for linen , cutlery , chemical and fix items in the staff room. Responsible for maintenance in staff room. Responsible for the cleanliness of the staff cafeteria. Educational qualification Completed BSC. degree from University of Pune Technical qualification Completed diploma in hotel management from International Trade Centre, Pune. Having knowledge of ‘Fidelio’ and ‘Opera’. Personal details Date of birth : 03/06/1976 Sex : Male Passport No : F 9953096 Place of Issue : Oman Date of Expiry : 08/05/17 Languages known - English , Hindi , Marathi , Malayalam ,