1. Wendy Kasal
Experienced Manager and Trainer
Desert Hot Springs, CA 92240 kaiasmom615@gmail.com
- (760) 894-8737
Authorized to work in the US for any employer
WORK EXPERIENCE
Assistant Manager
Panera Bread - Fontana, CA - July 2010 to October 2015
* Managing operations of a high volume Cafe and organized staff of over 50 employees.
* Coordinate administration, budget, payroll, staff and vendors.
* Analyze and plan restaurant sales daily staff plans accordingly.
* Generating detailed daily, monthly, quarterly and yearly reports on business, staff, and profit.
* Set budgets and execute plans for department sales, product purchase and staff development.
* Recruiting, training and motivating staff.
* Maintain high standard quality hygiene, health and safety.
Front of House Lead
Pat & Oscar's - Palm Desert, CA - March 2007 to June 2010
* Manage the Front of House, Catering and Phone in orders for the restaurant in managers stead.
* Deliver the professional greeting of customers and guests to the highest standards* Co-ordinate staff to
ensure the delivery of exceptional front of house services.
* Implement dynamic operational working procedures, to support the delivery of service excellence
* Implement safe working practices to ensure safety of building occupiers and visitors
* Train new employees on company policies and procedures
* Strong detail analysis of service delivery and identify continuous improvements
* Monitor the team
* performance promoting achievements and identifying weaker areas for improvement
Certified Hemodialysis Technician
Gambro Healthcare - Palm Springs, CA - April 2002 to March 2004
1) Sets up and operates hemodialysis machine to provide dialysis treatment for patients with kidney failure:
Attaches dialyzer and tubing to machine to assemble for use. 2) Mixes dialysate, according to formula. 3)
Primes dialyzer with saline or heparinized solution to prepare machine for use.4) Transports patient to dialysis
room and positions patient on lounge chair at hemodialysis machine.5) Takes and records patient's predialysis
weight, temperature, blood pressure, pulse rate, and respiration rate.6) Explains dialysis procedure and
operation of hemodialysis machine to patient before treatment to allay anxieties.7) Cleans area of access,
using antiseptic solution.8) Connects hemodialysis machine to access in patient's forearm or catheter site to
start blood circulating through dialyzer.9) Inspects equipment settings, including pressures, conductivity, and
temperature to ensure conformance to safety standards 10) Starts blood flow pump at prescribed rate. 11)
Inspects venous and arterial pressures as registered on equipment to ensure pressures are within established
limits. 12) Calculates fluid removal or replacement to be achieved during dialysis procedure. 13) Monitors
patient for adverse reaction and hemodialysis machine for malfunction. 14) Takes and records patient's
postdialysis weight, temperature, blood pressure, pulse rate, and respiration rate.
EDUCATION

2. Accounting, R.O.P. Business Computers, government and economics, Theater, Dance
team
Cathedral City High School - Cathedral City, CA
1995 to 1999
SKILLS
Customer Service (8 years), Inventory Management (5 years), Office Management (5 years), Training (8
years), Phlebotomy (2 years), Management (5 years)
CERTIFICATIONS
ServSafe
May 2017
ADDITIONAL INFORMATION
Skills
Verbal and written communication, client & partner relationship management, business development, high
touch customer service, attention to detail & organized, self-sufficient & proactive, client & partner hospitality,
professional public speaking & presentation experience, ability to successfully train others.
• An experienced team leader with the ability to initiate/manage cross-functional teams and multi-
disciplinaryprojects.
• Critical thinking, decision-making and problem solving skills.
• Planning and organizing.
• Excellence Personal Communication skills.
• Analytical thinking, planning. • Project management skills: Influencing, leading, negotiating and
delegatingabilities.
• Conflict resolution.
• Adaptability.
• Tolerant to stressed situations
• Accuracy and Attention to details.
• Organization and prioritization skills.
• Problem analysis, use of judgment and ability to solve problems efficiently
❖ An experienced supervisor and trainer; able to explain information clearly, recognize excellence
inindividuals, and inspire team members to achieve their potential while working toward common goals. ❖
Flexible and analytical with a keen eye for details; skilled at synthesizing and editing information to achieve
overall objectives
❖ Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively
toaccomplish objectives with creativity, enthusiasm and humor