1. CURRICULUM VITAE
Name SHAILENDRA VERMA
Mobile no 9829004518
Mail Id shail8102@yahoo.com
OBJECTIVE:
To achieve success through dedication, hard work and sincerity and to work in a
progressive organization, offering a conducive and challenging work environment for
learning and growth.
______________________________________________________________________________
CURRENT PROFILE – 1
Organization: Bharti hexacom Limited.
Designation: Asst.Manager (Zonal AV & Docs (CSD))
Duration: December 2005 To Till Date.
(6th
August 2002 to 30th
November 2005 Associate in Bharti)
(1st
December 2005 to December 2007 Officer Bharti Airtel Ltd)
(1st
December 2007 to 30th
May 2009 Executive Bharti Airtel Ltd)
(1st
Jun 2009 to 17th
Aug 2011 Sr. Executive Bharti Telemedia Ltd)
(18 Aug 2011 to 31st
May 2013 Sr.Executive Bharti hexacom Limited (Mobility
& DTH)
(1st
Jun 2013 to Till Date Asst.Manager Bharti hexacom Limited)
JOB RESPONSIBILITIES:
Documentation process and compliances. (Prepaid, Post Paid, SIM Swap both
prepaid & postpaid, TOR, Address Change)
Handling of entire Operations of the Zone for AV-CV for Pre-Paid/ Post-Paid
16 Mini Spoke Locations for Prepaid PEF audit & punching.
5 Mini Spoke Locations for Post Paid SEF audit & punching.
Handling Punching/AV agencies & A Team of 90 members (23 On-Roll Bharti
Employees).
Responsible for External/Internal audit in punching agencies.
Responsible for Audit and Training of the Punching Operators.
2. Responsible for Audit at Distributor & Retailer on monthly basis.
Ensure timely Scanning, Binding and Dispatch at warehouse.
Responsible for gross rejections.
Educate Channel and Sales team to reduce the Rejections.
Preparing BackOffice Reports, Various MIS related to Prepaid In order to
maintain document compliances.
Handling TERM audit on monthly basis for Kota zone.
Manpower management of Spoke and Agency.
Driving field motivation & performance through Regular R&R Programs on
Monthly Basis.
Co-ordination with the Sales Team & Distributor, Retailer and ensuring that the
completed PEF’s are received.
To ensure delightful customer experience and Enhance Customer's intention to stay.
Initiatives:
Monthly review of channel partners/focusing on agency performance,
Conducting training programs for Document policy and Process.
R&R Programs, Prepared Score card of Punching Agents on the Basis of
internal Audit.
Successfully launched New Activation Process from 9-Nov-2012.
JOB PROFILE – 2
Organization: AIRTEL TELEMEDIA SERVICE.
Designation: Sr. Executive Order Provisioning/Processing Incharge (CSD)
Duration: December 2005 To Aug 2011.
JOB RESPONSIBILITIES:
I- Speed connectivity monitoring at zones & agency
Document Compliance & Omni docs Updation
ICRM data entry monitoring at Shell vertex.
Caf pendency follow-up from Zones
Caf retrieval from agency
MIS dashboard for caf, IR & SCR data sharing with the Zonal/cross functional
teams.
Cross functional coordination for documents warehousing such as IR, AVCV
documents ,Ownership Change Documents & Periodic/Bulk verification Docs
3. Document Management related opex to be kept & bill processing
Monitoring Document Pick up Project
Handling escalation for Document Caf pickup
Agency visits /Training to agency staff
Managing the complete Work Order Process and leading a team of 15 members,
responsible for daily Work order generation and Audit of the Customers Application.
Supervising the work of the Work Order generation Team and ensuring Error free
Work Order to minimize future disputes with the customers, thus increasing
customer satisfaction.
Generating and monitoring various Business reports and quality of Work order done
on a daily basis.
Looking after First Bill Defaulter Team (NOIDA & GHZ) and ensuring the
Recovery, Root cause and Reason of NOIDA & GHZ and Ensuring Personal visit to
the customers Location if it is required. Sending report to the Head Office on daily
basis.
Key account management, handling the customer queries and complaints to ensuring
the 100% case resolution.
Managing Internal and External Audit.
Managing CMS (Complaint Management System), PMS (Prospect Management
System) and SRP (Sale Related Pendency).
Managing and controlling also GIS (Geographic Information System) team. Ensuring
that Correct TAG blocked and GIS Updation.
Checking the CAF’s and ensuring that the approval and decline of the Customers
Application is according to the Credit & Risk policy.
Co-ordination with the Sales Team and ensuring that the completed CAF’s are
received and Work order generated on time, thus maintaining Zero internal
pendency
Responsible for setting up & implementing the policies and processes for day today
operations.
Training team members on new processes and system enhancements to improve
productivity and maintain efficiency.
Risk and Exposure Monitoring, Control and Billing Matrix.
JOB PROFILE – 3
Having 1 year experience in GIS (SMALL WORLD) at Magnum Network Raipur, (vendor of
Bharti Telnet Ltd.)
Working for AIRTEL Broadband and Telephone Services, as a GIS Consultant August 2002
to December 2005
JOB RESPONSIBILITIES:
Land base Survey and Plotting on Map Info
Laying of Telecommunication Network and Fiber Route using Small world Product
Handling inter-departmental queries about new and existing basic telephonic connections
at GIS Helpdesk. Allocate tags for connection and maintenance.
4. PROFESSIONAL TRAINING:
Advanced Cartographic Techniques, Air Photo Interpretation and Statistical Analysis.
EDUCATIONAL QUALIFICATION:
M. PHIL from Pt. Ravi Shankar Shukla University Raipur (Chhattisgarh) in 2000.
Masters of Arts (M.A.) in Geography from Pt. Ravi Shankar Shukla University Raipur
(Chhattisgarh) in 1999 with 59% marks.
Bachelor of Arts (B.A) from Pt. Ravi Shankar Shukla University Raipur (Chhattisgarh) in
1997 with 55% marks.
12th
with 1st
class in 1994 from Govt. H. S. School Marra (Durg), Madhya Pradesh Board
Bhopal.
Dissertation:
1. Environment & Livability in Raipur City (A Case Study Of Three Wards Of Raipur City)
From School Of Studies, Pt. R.S.U. Raipur M.P 1999-2000.
2. In-Migrants In Bhilai Nagar (A Case Study OF Six Wards Of Bhilai Nagar) from School Of
Studies, Pt. R.S.U. Raipur M.P 1998-99.
COMPUTER SKILLS:
Advance diploma in Computer application
From Institute Of Computer Education (ICE) Gurgaon -Haryana.
PROGRAMMING LANGUAGE – C:
WEB DESIGNING – HTML:
APPLICATION TOOL – VISUAL BASIC 6.0:
DATE OF BIRTH:
16.01.1977
PERMANENT ADDRESS:
SRI. P. R. VERMA
VILLAGE & POST- GUJRA, TH- PATAN
DIST- DURG
CHHATISGARH – 491111
