SlideShare a Scribd company logo
Social Media Success
on Twitter
Joey Hagen
Pre-Twitter MoonPie
•Company was stagnant, sales had plateaued
•Struggled to connect with millennial
generation
•Popular with older generation, snack tradition
of American south but was losing relevancy
https://www.fastcompany.com/40510696/meet-the-agency-that-turned-moonpie-into-
twitters-funniest-snack-cake
“Buddy it’s a Saturday night and you’re talking
to a marshmallow sandwich on the internet”
- MoonPie twitter account
MoonPie on twitter
•Always humorous in nature, rarely/never
tweets something serious
•Constant interaction with people, fans and
other brands included
•Never tweets offensive material; retains image
of family friendly brand.
Year of MoonPie
•August 2017, generated 1.1 billion twitter
impressions with a single tweet, “lol ok’
•Forbes named it top social media brand of
2017
•Consistent viral tweets after August
https://www.forbes.com/sites/maseenaziegler/2017/12/20/how-moonpie-became-the-unexpected-top-social-media-
brand-of-2017/#767e22aa5886
97 319
523000
3,000 2,500
119,000
218000
48000
175000
0
100000
200000
300000
400000
500000
600000
Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18
MoonPie Twitter presence
Month
Twitter likes
https://twitter.com/MoonPie
Twitter to Sales
•August and September 2017 was the highest sales
month in 100 year history
•Sales up 17% total without TV advertising,
discounting or product innovation
https://www.fastcompany.com/40510696/meet-the-agency-that-turned-
moonpie-into-twitters-funniest-snack-cake
Alien: The Covenant
• 21st Century Fox released a twitter
campaign to increase awareness of
Alien: The Covenant the week of May
19th, 2017
What they did
•Created hashtags to identify tweets about the
movie such as #AlienOpening and
#SharingisScaring
•Created emojis for use that depicted the aliens
Hashtags and
Emojis trend
Interest in movie
increase
throughout the
week
Box office sales
numbers go up
The Success
•266 Million trend impressions
•7 point increase in awareness on campaign
•3 point increase in intent to purchase ticket
https://marketing.twitter.com/na/en/success-stories/how-
20th-century-fox-got-audiences-buzzing-for-alien-
covenant.html
Why twitter
• The alien franchise already has loyal
fanbase; does not need to worry about
their interest
• Newer generation was not around for
original movies, so they naturally have less
interest in franchise
• Newer generation has huge presence on
twitter, allowing companies a platform to
communicate and pitch to them

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Social media success on twitter

  • 1. Social Media Success on Twitter Joey Hagen
  • 2. Pre-Twitter MoonPie •Company was stagnant, sales had plateaued •Struggled to connect with millennial generation •Popular with older generation, snack tradition of American south but was losing relevancy https://www.fastcompany.com/40510696/meet-the-agency-that-turned-moonpie-into- twitters-funniest-snack-cake
  • 3. “Buddy it’s a Saturday night and you’re talking to a marshmallow sandwich on the internet” - MoonPie twitter account
  • 4. MoonPie on twitter •Always humorous in nature, rarely/never tweets something serious •Constant interaction with people, fans and other brands included •Never tweets offensive material; retains image of family friendly brand.
  • 5. Year of MoonPie •August 2017, generated 1.1 billion twitter impressions with a single tweet, “lol ok’ •Forbes named it top social media brand of 2017 •Consistent viral tweets after August https://www.forbes.com/sites/maseenaziegler/2017/12/20/how-moonpie-became-the-unexpected-top-social-media- brand-of-2017/#767e22aa5886
  • 6. 97 319 523000 3,000 2,500 119,000 218000 48000 175000 0 100000 200000 300000 400000 500000 600000 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 MoonPie Twitter presence Month Twitter likes https://twitter.com/MoonPie
  • 7. Twitter to Sales •August and September 2017 was the highest sales month in 100 year history •Sales up 17% total without TV advertising, discounting or product innovation https://www.fastcompany.com/40510696/meet-the-agency-that-turned- moonpie-into-twitters-funniest-snack-cake
  • 8. Alien: The Covenant • 21st Century Fox released a twitter campaign to increase awareness of Alien: The Covenant the week of May 19th, 2017
  • 9. What they did •Created hashtags to identify tweets about the movie such as #AlienOpening and #SharingisScaring •Created emojis for use that depicted the aliens
  • 10. Hashtags and Emojis trend Interest in movie increase throughout the week Box office sales numbers go up
  • 11. The Success •266 Million trend impressions •7 point increase in awareness on campaign •3 point increase in intent to purchase ticket https://marketing.twitter.com/na/en/success-stories/how- 20th-century-fox-got-audiences-buzzing-for-alien- covenant.html
  • 12. Why twitter • The alien franchise already has loyal fanbase; does not need to worry about their interest • Newer generation was not around for original movies, so they naturally have less interest in franchise • Newer generation has huge presence on twitter, allowing companies a platform to communicate and pitch to them