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@NoisyMonke
y or event #
@MrJonPayne
@NoisyMonke
y or event #
@MrJonPayne
BRAVE
SOCIAL MEDIA
Social Media @Tashsb
HELLOOO!
• Noisy Little Monkey are a
digital marketing agency
• I’m creative D of NLM
• Manage all of the social
channels for all of the clients
• Social Media is Hard.
• I like pictures (not so much the
words…)
NOISY LITTLE MONKEY
TODAY – KEEP IN MIND…
• I don’t have all the answers
• I’ll probably be wrong
• You will probably be wrong.
• Things that work for me may not work for you.
• What worked last month may not work
tomorrow.
• Take everything with a pinch of salt –
If it doesn’t work try something else.
ŠSoraZG
HOLD YOUR
QUESTIONS
ŠShawnzrozzi
Social Media @Tashsb
YOU WILL VIEW THESE SLIDES ONLINE
WHILST GIVING US SOME FEEDBACKŠKristina D.C. Hoeppner
Social Media @Tashsb
Social Media @Tashsb
http://www.noisylittlemonkey.com/feedback/
Social Media @Tashsb
TODAY
Today will mainly be questions that you need to answer
(with a few best practices thrown in)
YOUR
WEBSITE /
CONTENT
YOUR
AUDIENCE
FACEBOOK
&
TWITTER
GOOGLE PLUS
&
TOOLS
PINTEREST
&
INSTAGRAM
ROI
Social Media @Tashsb
ŠAndi Sidwell
Social Media @Tashsb
ŠJo@net
KNOWLEDGE GRAPH
Millward Brown 2014
PEOPLE
USE
PHONES
FOR
SOCIAL
Social Media @Tashsb
Š Christian Schnettelker
WHO’S GOT A BLOG?
BUT WHY WRITE CONTENT?
There are a number of reasons why you should but my top two are:
• Google likes fresh content (your site will rank better)
• A great way to engage with your audience and attract them to your
website.
http://www.youtube.com/watch?v=mmQl6VGvX-c
KNOWLEDGE GRAPH
TIME TO GET WRITING!
BUT WAIT!...
Social Media @Tashsb
WHO ARE YOU DOING THIS FOR?
ŠReuver
Social Media @Tashsb
SOCIAL MEDIA STYLE GUIDE
• Who are the audience?
• What do the audience want?
• What do they want from social media?
• Who do they trust?
• What do they read online?
• What does that mean for my writing style?
• Who is empowered to do this?
Take ½ a day to do this.
It’ll make you do a better job
WHO ARE YOU DOING THIS FOR?
Social Media @Tashsb
IT Director
Challenges:
Budgets
Reliable Infrastructure
Managing geeks
Wants:
Straight forward language
Reliable data
Facts figures
Reads The Register, Seth Godin, Homes
& Gardens, the headlines on the gutter
press
Uses Email. BBC apps
Developer (agency based)
Challenges:
Work / Life (18 month old kid)
Productivity
The new boy is better than me
Wants:
Productivity Tools, management advice,
Google Glass, to be entertained
Reads netmums, nhs direct, Stackoverflow,
Wired, Oatmeal, xkcd
Uses r/tech, Facebook
IT Journalist
Challenges:
Being ahead of the latest geek trends, stock
news, tech gossip, being found out.
Wants:
Google Glass, Bylines in the nationals, her big
break.
Reads The Register, Guardian Tech, gizmodo,
TC, Mashable, Buzzfeed, NextWeb
Uses r/tech, Google+, Twitter & Facebook
Š Wordlizen, Dekcuf, GuySie
Social Media @Tashsb
SUNSHINE KIDS
• When Sam was made redundant in 2013, she took her wealth of experience as a
buyer for a well-known high street retailer and lump of redundancy cash and started
an ecommerce site selling kids clothes.
• It started out as a bit of a joke with a group of her mates over a bottle of wine one
night. As a mum of two girls she felt that there was lots cheap, cute clothes but it
was hard to find things with good green credentials that her girls wouldn’t be
embarrassed to wear to school. Her friends agreed, and through one of them she
was put in touch with a designer and together they worked out a focused range of
clothes for both boys and girls aged 5 to 14, which they got produced in the UK
from organic cotton.
• These are clothes for funky, image conscious kids, with eco conscious mums and
dads. They aren’t cheap, but nor are they designer. They wash well, keep their
shape and have cute designs.
Social Media @Tashsb
USE PERSONAS TO CREATE
PURPOSE
• Give your content purpose – What do you want your audience
to do or feel after reading your blog post?
Do you want them to:
• Share it, engage, converse, feel informed or enlightened?
• What can you write about to help or inspire your audience?
• Can you answer their queries?
• What do they need to know about you?
USE PERSONAS TO THINK
ABOUT TYPES OF CONTENT
How-To Guides Step by step guides
Top Lists Top ten
Opinion Over Controversial Topics Provide perspective
Data Interesting stats
News What’s trending
Interviews Meet the team
Infographics Turn data into a visual format
Product, Service, or Content Highlight what you do
Reviews Provide opinion
Pro/Con lists Help make people make decisions
Video/Audio Content Bite size information
Seasonal Content Valentines day, Pirates day, Christmas etc.
Social Media @Tashsb
Š Allen Skyy
Social Media @Tashsb
https://twitter.twimg.com/OwnTheMoment
Social Media @TashsbSocial Media @Tashsb
Social Media @Tashsb
GET PLANNING - SCHEDULED FUN
Hubspot Editorial Calendar
Social Media @Tashsb
Social Media @Tashsb
@NoisyMonke
y or event #
@MrJonPayne
WHICH PLATFORMS?
SPREADS EASILY
CC
Social Media @Tashsb
SPREADS EASILY
Double bubble = social helping search ranking
Social Media @Tashsb
#ThinkLocal @MrJonPayne
HOW MUCH CAN I DO
MYSELF?
Social Media @Tashsb
TOP TIER PLATFORMS
I’d lean more towards Twitter. Good for outreach to influencers
and customers in the B2B sector
Social Media @Tashsb
SECONDARY PLATFORMS
If you’re niche, hip, cool. Target Instagram or Vine.
LinkedIn isn’t easy to scale
Social Media @Tashsb
ŠAndi Sidwell
Social Media @Tashsb
OR IF YOU’VE ALREADY STARTED, IT’S
TIME TO CHECK…
ŠPhilon
WHY ARE YOU USING SOCIAL MEDIA?
Goals will help you measure what’s working – You might have different goals for different channels
WHAT ARE YOUR GOALS
WHO IS YOUR AUDIENCE (BY CHANNEL)
Social Media @Tashsb
WOT DUZ DAT MEAN FYR
STYLEZ, BRUV?
Who are you? Tone of voice? Izzit?
HOW WILL YOU HANDLE
NEGATIVITY?
Social Media @TashsbWho do they trust? Do you share a common enemy?
Social Media @Tashsb
FACEBOOK
Via Simply Measured
Š Coletivo Mambembe
Social Media @Tashsb
FACEBOOK
• Influenced by when people like, comment & share
Story bumping - resurface stories that people did not scroll down far
enough to see but are still getting lots of engagement.
• From Jan 2015 - Facebook will begin monitoring and reducing the
appearance of overly promotional posts
• To reduce the number of posts containing misleading or false news,
Facebook has announced that the News Feed algorithm will begin to
factor in when many people flag a post as false or choose to delete
posts.
https://blog.bufferapp.com/facebook-news-feed-algorithm
Š Coletivo Mambembe
Social Media @Tashsb
MORE EMOTIONS
Social Media @Tashsb
A perfect Facebook post:
• is a link
• is brief - 40 characters or
fewer, if you can swing it
• gets published at non-peak
times
• follows other posts on a
regular schedule
• timely and newsworthy
https://blog.bufferapp.com/anatomy-of-a-perfect-facebook-post
WHAT FACEBOOK LIKES
Social Media @Tashsb
Social Media @Tashsb
A perfect Facebook post:
• is a link
• is brief - 40 characters or
fewer, if you can swing it
• gets published at non-peak
times
• follows other posts on a
regular schedule
• timely and newsworthy
https://blog.bufferapp.com/anatomy-of-a-perfect-facebook-post
WHAT FACEBOOK LIKES
FIND OUT WHAT WORKS FOR
YOU
ANALYSE
INSIGHTS OVERVIEW
INSIGHTS OVERVIEW
Post Clicks
Likes, Comments
& Shares
NOT ALWAYS AS IT SEEMS
@Tashsb
Why goals and measuring is really important!
Social Media @Tashsb
WHAT WORKS FOR US
Social Media @TashsbWhat would you want to read?
Social Media @Tashsb
CONSIDER ADVERTISING
Social Media @Tashsb
HOW MUCH TO SPEND?
How long’s a piece of string?
Social Media @TashsbŠ Aaron Stidwell
FACEBOOK CONCLUSION & TIPS
• Choose your goals for Facebook
• Test post styles, imagery and text
• Look at insights
• Set aside a budget for paid.
Social Media @Tashsb
TWITTER
Š Eldh
Social Media @TashsbŠ A.Pasquier
500 MILLION TWEETS PER DAY
Social Media @TashsbSocial Media Training @Tashsb
Followerwonk & JustUnfollo
IS YOUR AUDIENCE ON TWITTER?
Social Media @Tashsb
HOW TO SEARCH
• Look at who your
competitors are following?
• Look at who is following
your competitors?
• Who is famous in your
industry?
• Who is local?
• Who is a brand
ambassador?
• Who has similar interests?
Social Media @Tashsb
USE LISTS
• The timeline you wished you had
• Journalists and bloggers
• Influencers
• Customer/ Clients
• Competitors
• By sector
• Location based lists
Social Media @Tashsb
Hoostsuite
LISTEN & CONVERSE
Schedule your posts, keep pics big and maintain editorial sign off,
use BufferApp
@NoisyMonkey @Tashsb
Social Media @Tashsb
• Tweets that include hashtags are 33% more likely
to get retweeted than tweets without hashtags
http://hashtagify.me
Social Media @Tashsb
WHAT WORKS
Using images, videos & gifs, sharing other peoples content and
reaching out to people.
Tweets with images receive 18% more clicks, 89% more
favourites and 150% more retweets
Social Media @TashsbTag, pin and create a gallery tweet
Social Media @Tashsb
Impressions
Summary
TWITTER ANALYTICS
Social Media @Tashsb
Social Media @Tashsb
• Clear CTA ‘Click Here’
• Use Urgency ‘Right Now’
• Use Pictures & resize your images
• Comment don’t just RT
• Tweet often and regularly
• Share your message more than once
• Be patient
TWITTER CONCLUNSION & TIPS
Social Media @Tashsb
BREAK
Social Media @Tashsb
PINTEREST
Social Media @TashsbŠ BellaFaye Garden
Social Media @Tashsb
According to Piqora:
Half of all product orders
from a Pinterest pin come at
least 2.5 months after
Social Media @Tashsb
SECRET BOARDS
Social Media @Tashsb
WHAT WORKS
Curalate Infographic
Social Media @Tashsb
Social Media @Tashsb
Social Media @Tashsb
WHAT WORKS
• Pin more often, and space out your pins
• Apply for Rich Pins for your website or blog
• Create the right-sized images (2:3 or 1:3.5, with a
minimum width of 600 pixels.)
• Write better descriptions – keyword-rich, detailed
• Use correct capitalisation and punctuation
• No hashtags
• No promotional information (“10% off” or “Two for $9.99!”)
• No salesy calls to action (“Buy now!”)
• No references to Pinterest functionality (“Click here to pin!”).
• Use multiple images within a pin
• Create Pins with text in them
https://blog.bufferapp.com/pinterest-marketing-tips
https://business.pinterest.com/sites/business/files/how-to-make-great-pins-guide-en-01.pdf
Social Media @Tashsb
• Use attractive & engaging images
• Write optimised descriptions for your pins
• Think about trends
• A mix of your pins and others
• Use secret boards to inspire
• Tell your story
• Pin at the right time for your audience
PINTEREST TIPS
Š Aaron Stidwell
Social Media @Tashsb
INSTAGRAM
Š Wiertz SÊbastien
Social Media @Tashsb
Š Soundman 1024
TELL YOUR STORY
Social Media @Tashsb“My company isn’t very visual”… So?
Social Media @Tashsb
Illustrate facts and quotes
Social Media @Tashsb
WHAT WORKS
Building a community
Social Media @Tashsb
TALK TO YOUR COMMUNITY
Social Media @Tashsb
BEHIND THE SCENES
Social Media @Tashsb
COMPETITIONS
Social Media @Tashsb
########
http://top-hashtags.com/instagram/
Social Media @Tashsb
1. 2.
3. 4.
Social Media @Tashsb
Social Media @Tashsb
Iconosquare
ICONOSQUARE
Social Media @Tashsb
• Use relevant #
• Converse
• Be involved in your community
• Tell your story
• Think about trends
INSTAGRAM TIPS
Š Aaron Stidwell
Social Media @Tashsb
GOOGLE PLUS
Social Media @Tashsb
Social Media @Tashsb
Local Page vs. Brand Page
#DownloadBath @MrJonPayne
SMASHING IT ON THE GOOGLE+
100,000 + views from Google / Google maps
#DownloadBath @MrJonPayne100,000 + views from Google / Google maps
#DownloadBath @MrJonPayne100,000 + views from Google / Google maps
http://www.noisylittlemonkey.com/?s=google+plus
Social Media @Tashsb
Social Media @Tashsb
DIFFICULT TO SCALE
Social Media @Tashsb
IT’S ABOUT PEOPLE
CONNECTING WITH
PEOPLE
• Make sure your team have
optimised profiles
- Good profile images
- Links to your website
- Use key terms you want to be found for
• Connect
- Be genuine
- Give them a reason to trust you
Social Media @Tashsb
LAST BUT NOT LEAST
TOOLS – TO MAKE IT EASIER
Š Josep Ma. Rose
Social Media @Tashsb
•
http://www.picmonkey.com/ & https://www.canva.com/
http://www.noisylittlemonkey.com/blog/free-images/
http://thevisualcommunicationguy.com/2014/07/14/can-i-use-that-picture/
http://www.picmonkey.com/ & https://www.canva.com/
Social Media @Tashsb
MONITOR . MEASURE . IMPROVE
Hootsuite | Bufferapp | Professor Traffic
https://www.pinterest.com/guykawasaki/?utm_source=sigofweek&utm_medium=link&utm_campaign=email
Social Media @TashsbSocial is freaking difficult to measure! Campaigns in Analytics
Social Media @Tashsb
Š Bhaskar Peddhapati
Social Media @Tashsb
QUESTIONS
QUESTIONS
@NoisyMonkey
@Tashsb
Social Media Tips for B2B Brands Under 40 Characters

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