SlideShare a Scribd company logo
Nicole Guernsey, Brand & Media Specialist
TransLoc, Inc.
HOW TO GET SOCIAL
“
All [social media channels] can help agencies
personalize what can otherwise appear like a
faceless bureaucracy.
– Susan Bregman, The Transit Wire
NUMBERS DON’T LIE
65%of people in the US
Use social
PICK YOUR POISON
1.
SOCIAL MEDIA CHANNELS
KNOW YOUR AUDIENCE
2.
BE RELEVANT
•  Get to know your community
•  Follow popular topics/accounts in your area
•  Keep up with local events
•  Connect with local businesses
MAKE TIME TO LISTEN
Digital eavesdropping
•  Search hashtags
•  Set up notifications or “listeners”
•  Pay attention to conversations
SOCIAL LISTENING TOOLS
Free listening tools:
•  Mentionmapp.com
•  Warble.co
•  Google Alerts
DEFINE YOUR VOICE
3.
HOW?
1.  Define
2.  Differentiate
3.  Listen
4.  Inspire
5.  Engage
6.  Evolve
TRANSIT VOICE
•  Be positive
•  Use humor when appropriate
•  Acknowledge riders'
frustration
•  Apologize when needed
•  Educate about root causes
•  Encourage direct contact
PLAN YOUR CONTENT
4.
PLAN AHEAD
•  Set a goal (More followers, more likes?)
•  Create campaigns to achieve that goal
(like #GoTogether for GoTriangle)
•  Create reusable content
•  Share often
STEPS TO CREATING A SIMPLE PLAN
Create a simple social media plan
•  Decide how many posts per day to
schedule for each channel
•  Choose what times to post
•  Set up an editorial calendar and plan a
week or two in advance (minimum!)
•  Curate content for posting every other
day
5 TYPES OF CONTENT FOR TRANSIT
1.  Timely updates
2.  Public information
3.  Citizen engagement
4.  Employee recognition
5.  Entertainment
SOCIAL MEDIA TOOLS
Free social media tools to assist you
with posting, scheduling, and creating
images:
•  social management and scheduling
•  hootsuite.com
•  mention.com
•  stock photos and design
•  splitshire.com
•  canva.com
FOLLOW US:
twitter.com/transloc – @transloc
facebook.com/transloc – @transloc
linkedin.com/company/transloc – @transloc
instagram.com/transloc_inc – @transloc_inc
Contact us – marketing@transloc.com
QUESTIONS?

More Related Content

What's hot

Social media 101
Social media 101Social media 101
Social media 101
Matthew Geurtsen
 
Smss boston2015 mike_petroff
Smss boston2015 mike_petroffSmss boston2015 mike_petroff
Smss boston2015 mike_petroff
Jillian Petrie
 
Smss boston2015 mike_petroff
Smss boston2015 mike_petroffSmss boston2015 mike_petroff
Smss boston2015 mike_petroff
Jillian Petrie
 
Molyneux holton
Molyneux holtonMolyneux holton
Molyneux holton
Knight Center
 
Social Media Strategy Proposals
Social Media Strategy ProposalsSocial Media Strategy Proposals
Social Media Strategy Proposals
bhickman313
 
Social media proposal
Social media proposalSocial media proposal
Social media proposal
Andi Ahmad
 
6 Basic Social Media Marketing Principles from Brands
6 Basic Social Media Marketing Principles from Brands6 Basic Social Media Marketing Principles from Brands
6 Basic Social Media Marketing Principles from Brands
Jason Cruz
 
Back to Basics - Fundamentals of Community Management
Back to Basics - Fundamentals of Community ManagementBack to Basics - Fundamentals of Community Management
Back to Basics - Fundamentals of Community Management
Jason Cruz
 
Marketing one pager
Marketing one pagerMarketing one pager
Marketing one pager
Jared Gosse
 
Influencer Marketing Guide
Influencer Marketing GuideInfluencer Marketing Guide
Influencer Marketing Guide
Seth Silver
 
Introduction to Social Media Policies Creation
Introduction to Social Media Policies CreationIntroduction to Social Media Policies Creation
Introduction to Social Media Policies Creation
Jason Cruz
 
Crafting a successful social media strategy!
Crafting a successful social media strategy!Crafting a successful social media strategy!
Crafting a successful social media strategy!
outskirtspress
 
Socialnomics
SocialnomicsSocialnomics
Socialnomics
Zoë Rubin
 
Author Branding
Author BrandingAuthor Branding
Author Branding
Maria Pinochet
 
042815 cama presentation - how to lead by being social
042815   cama presentation - how to lead by being social042815   cama presentation - how to lead by being social
042815 cama presentation - how to lead by being social
ccrowleyarklie
 
Underground Club Culture & Social Media
Underground Club Culture & Social MediaUnderground Club Culture & Social Media
Underground Club Culture & Social Media
Ahsan (Ash) Khokhar
 
Social Media Analytics: Purpose, Process and Pitfalls
Social Media Analytics: Purpose, Process and PitfallsSocial Media Analytics: Purpose, Process and Pitfalls
Social Media Analytics: Purpose, Process and Pitfalls
Muhammad Karim
 
Asia Charity Services - Social Media 2012
Asia Charity Services - Social Media 2012Asia Charity Services - Social Media 2012
Asia Charity Services - Social Media 2012
ali Bullock
 
5 Types of Stories to Share on Social Media
5 Types of Stories to Share on Social Media 5 Types of Stories to Share on Social Media
5 Types of Stories to Share on Social Media
Julia Campbell
 
Social media 2.0
Social media 2.0Social media 2.0
Social media 2.0
Zemoga
 

What's hot (20)

Social media 101
Social media 101Social media 101
Social media 101
 
Smss boston2015 mike_petroff
Smss boston2015 mike_petroffSmss boston2015 mike_petroff
Smss boston2015 mike_petroff
 
Smss boston2015 mike_petroff
Smss boston2015 mike_petroffSmss boston2015 mike_petroff
Smss boston2015 mike_petroff
 
Molyneux holton
Molyneux holtonMolyneux holton
Molyneux holton
 
Social Media Strategy Proposals
Social Media Strategy ProposalsSocial Media Strategy Proposals
Social Media Strategy Proposals
 
Social media proposal
Social media proposalSocial media proposal
Social media proposal
 
6 Basic Social Media Marketing Principles from Brands
6 Basic Social Media Marketing Principles from Brands6 Basic Social Media Marketing Principles from Brands
6 Basic Social Media Marketing Principles from Brands
 
Back to Basics - Fundamentals of Community Management
Back to Basics - Fundamentals of Community ManagementBack to Basics - Fundamentals of Community Management
Back to Basics - Fundamentals of Community Management
 
Marketing one pager
Marketing one pagerMarketing one pager
Marketing one pager
 
Influencer Marketing Guide
Influencer Marketing GuideInfluencer Marketing Guide
Influencer Marketing Guide
 
Introduction to Social Media Policies Creation
Introduction to Social Media Policies CreationIntroduction to Social Media Policies Creation
Introduction to Social Media Policies Creation
 
Crafting a successful social media strategy!
Crafting a successful social media strategy!Crafting a successful social media strategy!
Crafting a successful social media strategy!
 
Socialnomics
SocialnomicsSocialnomics
Socialnomics
 
Author Branding
Author BrandingAuthor Branding
Author Branding
 
042815 cama presentation - how to lead by being social
042815   cama presentation - how to lead by being social042815   cama presentation - how to lead by being social
042815 cama presentation - how to lead by being social
 
Underground Club Culture & Social Media
Underground Club Culture & Social MediaUnderground Club Culture & Social Media
Underground Club Culture & Social Media
 
Social Media Analytics: Purpose, Process and Pitfalls
Social Media Analytics: Purpose, Process and PitfallsSocial Media Analytics: Purpose, Process and Pitfalls
Social Media Analytics: Purpose, Process and Pitfalls
 
Asia Charity Services - Social Media 2012
Asia Charity Services - Social Media 2012Asia Charity Services - Social Media 2012
Asia Charity Services - Social Media 2012
 
5 Types of Stories to Share on Social Media
5 Types of Stories to Share on Social Media 5 Types of Stories to Share on Social Media
5 Types of Stories to Share on Social Media
 
Social media 2.0
Social media 2.0Social media 2.0
Social media 2.0
 

Similar to Social Media Planning for Public Transit Agencies

How to build a kickass public interest campaign - for NAMAC
How to build a kickass public interest campaign - for NAMACHow to build a kickass public interest campaign - for NAMAC
How to build a kickass public interest campaign - for NAMAC
Lyndal Cairns
 
Advancedsocialmedia
AdvancedsocialmediaAdvancedsocialmedia
Advancedsocialmedia
ibrand mk
 
Social Media for NPO's
Social Media for NPO'sSocial Media for NPO's
Social Media for NPO's
Agency 323
 
Branding With Social Media
Branding With Social MediaBranding With Social Media
Branding With Social Media
Veli Bahçeci
 
SMTULSA Conference Presentation: Social Media For Non Profits by @GoFiliberto
SMTULSA Conference Presentation: Social Media For Non Profits by @GoFilibertoSMTULSA Conference Presentation: Social Media For Non Profits by @GoFiliberto
SMTULSA Conference Presentation: Social Media For Non Profits by @GoFiliberto
SMTULSA Social Business Conference
 
Utilizing social media for promoting cultural awareness and peace
Utilizing social media for promoting cultural awareness and peace Utilizing social media for promoting cultural awareness and peace
Utilizing social media for promoting cultural awareness and peace
Lovette Jam Jacosalem
 
Music IP Valuation Workshop - Your Music, Your Brand
Music IP Valuation Workshop - Your Music, Your BrandMusic IP Valuation Workshop - Your Music, Your Brand
Music IP Valuation Workshop - Your Music, Your Brand
TrinidadandTobagoCreativeIndustries
 
Social Media Introduction, Holistic Digital
Social Media Introduction, Holistic DigitalSocial Media Introduction, Holistic Digital
Social Media Introduction, Holistic Digital
Schematiq
 
Your Social Media Wakeup Call
Your Social Media Wakeup CallYour Social Media Wakeup Call
Your Social Media Wakeup Call
Story Worldwide
 
2014 Business of Farming Conference: Becoming Social Media Savvy Workshop
2014 Business of Farming Conference: Becoming Social Media Savvy Workshop2014 Business of Farming Conference: Becoming Social Media Savvy Workshop
2014 Business of Farming Conference: Becoming Social Media Savvy Workshop
asapconnections
 
Social Media Strategy for 2018
Social Media Strategy for 2018Social Media Strategy for 2018
Social Media Strategy for 2018
Chris Snider
 
Developing a Social Media Plan
Developing a Social Media PlanDeveloping a Social Media Plan
Developing a Social Media Plan
ifPeople
 
Communicating in a Social World
Communicating in a Social WorldCommunicating in a Social World
Communicating in a Social World
Charles and Lynn Schusterman Family Foundation
 
Ggd sm-group-presentation-2013
Ggd sm-group-presentation-2013Ggd sm-group-presentation-2013
Ggd sm-group-presentation-2013
Pod Legal
 
Saving More Lives: Social Media Breakthrough Strategies
Saving More Lives: Social Media Breakthrough StrategiesSaving More Lives: Social Media Breakthrough Strategies
Saving More Lives: Social Media Breakthrough Strategies
BarkWorld Expo
 
Connecting the Dots - CDN July 2015
Connecting the Dots - CDN July 2015Connecting the Dots - CDN July 2015
Connecting the Dots - CDN July 2015
Michelle Kershner
 
Crisis Communications in a Social Media Age
Crisis Communications in a Social Media AgeCrisis Communications in a Social Media Age
Crisis Communications in a Social Media Age
Jim Rettew
 
Five Social Media Tricks to Grow Your Audience - for Colombia 3.0 Conference
Five Social Media Tricks to Grow Your Audience - for Colombia 3.0 ConferenceFive Social Media Tricks to Grow Your Audience - for Colombia 3.0 Conference
Five Social Media Tricks to Grow Your Audience - for Colombia 3.0 Conference
Dave LaFontaine
 
Five tricks to grow your audience using social media
Five tricks to grow your audience using social mediaFive tricks to grow your audience using social media
Five tricks to grow your audience using social media
Dave LaFontaine
 
Small Business Focus: Facebook, LinkedIn, Twitter and Now Google Plus
Small Business Focus: Facebook, LinkedIn, Twitter and Now Google PlusSmall Business Focus: Facebook, LinkedIn, Twitter and Now Google Plus
Small Business Focus: Facebook, LinkedIn, Twitter and Now Google Plus
Social Media Today
 

Similar to Social Media Planning for Public Transit Agencies (20)

How to build a kickass public interest campaign - for NAMAC
How to build a kickass public interest campaign - for NAMACHow to build a kickass public interest campaign - for NAMAC
How to build a kickass public interest campaign - for NAMAC
 
Advancedsocialmedia
AdvancedsocialmediaAdvancedsocialmedia
Advancedsocialmedia
 
Social Media for NPO's
Social Media for NPO'sSocial Media for NPO's
Social Media for NPO's
 
Branding With Social Media
Branding With Social MediaBranding With Social Media
Branding With Social Media
 
SMTULSA Conference Presentation: Social Media For Non Profits by @GoFiliberto
SMTULSA Conference Presentation: Social Media For Non Profits by @GoFilibertoSMTULSA Conference Presentation: Social Media For Non Profits by @GoFiliberto
SMTULSA Conference Presentation: Social Media For Non Profits by @GoFiliberto
 
Utilizing social media for promoting cultural awareness and peace
Utilizing social media for promoting cultural awareness and peace Utilizing social media for promoting cultural awareness and peace
Utilizing social media for promoting cultural awareness and peace
 
Music IP Valuation Workshop - Your Music, Your Brand
Music IP Valuation Workshop - Your Music, Your BrandMusic IP Valuation Workshop - Your Music, Your Brand
Music IP Valuation Workshop - Your Music, Your Brand
 
Social Media Introduction, Holistic Digital
Social Media Introduction, Holistic DigitalSocial Media Introduction, Holistic Digital
Social Media Introduction, Holistic Digital
 
Your Social Media Wakeup Call
Your Social Media Wakeup CallYour Social Media Wakeup Call
Your Social Media Wakeup Call
 
2014 Business of Farming Conference: Becoming Social Media Savvy Workshop
2014 Business of Farming Conference: Becoming Social Media Savvy Workshop2014 Business of Farming Conference: Becoming Social Media Savvy Workshop
2014 Business of Farming Conference: Becoming Social Media Savvy Workshop
 
Social Media Strategy for 2018
Social Media Strategy for 2018Social Media Strategy for 2018
Social Media Strategy for 2018
 
Developing a Social Media Plan
Developing a Social Media PlanDeveloping a Social Media Plan
Developing a Social Media Plan
 
Communicating in a Social World
Communicating in a Social WorldCommunicating in a Social World
Communicating in a Social World
 
Ggd sm-group-presentation-2013
Ggd sm-group-presentation-2013Ggd sm-group-presentation-2013
Ggd sm-group-presentation-2013
 
Saving More Lives: Social Media Breakthrough Strategies
Saving More Lives: Social Media Breakthrough StrategiesSaving More Lives: Social Media Breakthrough Strategies
Saving More Lives: Social Media Breakthrough Strategies
 
Connecting the Dots - CDN July 2015
Connecting the Dots - CDN July 2015Connecting the Dots - CDN July 2015
Connecting the Dots - CDN July 2015
 
Crisis Communications in a Social Media Age
Crisis Communications in a Social Media AgeCrisis Communications in a Social Media Age
Crisis Communications in a Social Media Age
 
Five Social Media Tricks to Grow Your Audience - for Colombia 3.0 Conference
Five Social Media Tricks to Grow Your Audience - for Colombia 3.0 ConferenceFive Social Media Tricks to Grow Your Audience - for Colombia 3.0 Conference
Five Social Media Tricks to Grow Your Audience - for Colombia 3.0 Conference
 
Five tricks to grow your audience using social media
Five tricks to grow your audience using social mediaFive tricks to grow your audience using social media
Five tricks to grow your audience using social media
 
Small Business Focus: Facebook, LinkedIn, Twitter and Now Google Plus
Small Business Focus: Facebook, LinkedIn, Twitter and Now Google PlusSmall Business Focus: Facebook, LinkedIn, Twitter and Now Google Plus
Small Business Focus: Facebook, LinkedIn, Twitter and Now Google Plus
 

Recently uploaded

Etsy Marketing Guide - Tips For Selling Digital Products
Etsy Marketing Guide - Tips For Selling Digital ProductsEtsy Marketing Guide - Tips For Selling Digital Products
Etsy Marketing Guide - Tips For Selling Digital Products
kcblog21
 
Email Marketing Master Class - Chris Ferris
Email Marketing Master Class - Chris FerrisEmail Marketing Master Class - Chris Ferris
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge...
Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge...Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge...
Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge...
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
How to Kickstart Content Marketing With A Small Team - Dennis Shiao
How to Kickstart Content Marketing With A Small Team - Dennis ShiaoHow to Kickstart Content Marketing With A Small Team - Dennis Shiao
How to Kickstart Content Marketing With A Small Team - Dennis Shiao
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Top digital marketing institutein noida
Top digital marketing institutein noidaTop digital marketing institutein noida
Top digital marketing institutein noida
aditisingh6607
 
Mastering The Best Restaurant Advertising Campaigns Detailed Guide
Mastering The Best Restaurant Advertising Campaigns Detailed GuideMastering The Best Restaurant Advertising Campaigns Detailed Guide
Mastering The Best Restaurant Advertising Campaigns Detailed Guide
Kopa Global Technologies
 
Story Telling Master Class - Jennifer Morilla
Story Telling Master Class - Jennifer MorillaStory Telling Master Class - Jennifer Morilla
Get Off the Bandwagon - Separating Digital Marketing Myths from Truth - Scott...
Get Off the Bandwagon - Separating Digital Marketing Myths from Truth - Scott...Get Off the Bandwagon - Separating Digital Marketing Myths from Truth - Scott...
Get Off the Bandwagon - Separating Digital Marketing Myths from Truth - Scott...
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...
Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...
Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
AI Driven Emotional Recognition in Digital Ads - Tarun Gupta
AI Driven Emotional Recognition in Digital Ads - Tarun GuptaAI Driven Emotional Recognition in Digital Ads - Tarun Gupta
AI Driven Emotional Recognition in Digital Ads - Tarun Gupta
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Pillar-Based Marketing - Ryan Brock, DemandJump
Pillar-Based Marketing - Ryan Brock, DemandJumpPillar-Based Marketing - Ryan Brock, DemandJump
How To Navigate AI - The Future is Yours to Define - Tim Hayden
How To Navigate AI - The Future is Yours to Define - Tim HaydenHow To Navigate AI - The Future is Yours to Define - Tim Hayden
How To Navigate AI - The Future is Yours to Define - Tim Hayden
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
SEO in the AI Era - Trust, Quality and Content Discovery - Andy Crestodina
SEO in the AI Era - Trust, Quality and Content Discovery - Andy CrestodinaSEO in the AI Era - Trust, Quality and Content Discovery - Andy Crestodina
SEO in the AI Era - Trust, Quality and Content Discovery - Andy Crestodina
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptx
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptxFrom Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptx
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptx
Boston SEO Services
 
Growth Marketing in 2024 - Randy Rayess, Outgrow
Growth Marketing in 2024 - Randy Rayess,  OutgrowGrowth Marketing in 2024 - Randy Rayess,  Outgrow
Mastering SEO for Google in the AI Era - Dennis Yu
Mastering SEO for Google in the AI Era - Dennis YuMastering SEO for Google in the AI Era - Dennis Yu
Podcast, The New Marketing Currency - Ozeal Debastos
Podcast, The New Marketing Currency - Ozeal DebastosPodcast, The New Marketing Currency - Ozeal Debastos
Podcast, The New Marketing Currency - Ozeal Debastos
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
How American Bath Group Leveraged Kontent
How American Bath Group Leveraged KontentHow American Bath Group Leveraged Kontent

Recently uploaded (20)

Etsy Marketing Guide - Tips For Selling Digital Products
Etsy Marketing Guide - Tips For Selling Digital ProductsEtsy Marketing Guide - Tips For Selling Digital Products
Etsy Marketing Guide - Tips For Selling Digital Products
 
Email Marketing Master Class - Chris Ferris
Email Marketing Master Class - Chris FerrisEmail Marketing Master Class - Chris Ferris
Email Marketing Master Class - Chris Ferris
 
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
 
Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge...
Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge...Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge...
Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge...
 
How to Kickstart Content Marketing With A Small Team - Dennis Shiao
How to Kickstart Content Marketing With A Small Team - Dennis ShiaoHow to Kickstart Content Marketing With A Small Team - Dennis Shiao
How to Kickstart Content Marketing With A Small Team - Dennis Shiao
 
Top digital marketing institutein noida
Top digital marketing institutein noidaTop digital marketing institutein noida
Top digital marketing institutein noida
 
Mastering The Best Restaurant Advertising Campaigns Detailed Guide
Mastering The Best Restaurant Advertising Campaigns Detailed GuideMastering The Best Restaurant Advertising Campaigns Detailed Guide
Mastering The Best Restaurant Advertising Campaigns Detailed Guide
 
Story Telling Master Class - Jennifer Morilla
Story Telling Master Class - Jennifer MorillaStory Telling Master Class - Jennifer Morilla
Story Telling Master Class - Jennifer Morilla
 
Get Off the Bandwagon - Separating Digital Marketing Myths from Truth - Scott...
Get Off the Bandwagon - Separating Digital Marketing Myths from Truth - Scott...Get Off the Bandwagon - Separating Digital Marketing Myths from Truth - Scott...
Get Off the Bandwagon - Separating Digital Marketing Myths from Truth - Scott...
 
Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...
Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...
Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...
 
AI Driven Emotional Recognition in Digital Ads - Tarun Gupta
AI Driven Emotional Recognition in Digital Ads - Tarun GuptaAI Driven Emotional Recognition in Digital Ads - Tarun Gupta
AI Driven Emotional Recognition in Digital Ads - Tarun Gupta
 
Pillar-Based Marketing - Ryan Brock, DemandJump
Pillar-Based Marketing - Ryan Brock, DemandJumpPillar-Based Marketing - Ryan Brock, DemandJump
Pillar-Based Marketing - Ryan Brock, DemandJump
 
How To Navigate AI - The Future is Yours to Define - Tim Hayden
How To Navigate AI - The Future is Yours to Define - Tim HaydenHow To Navigate AI - The Future is Yours to Define - Tim Hayden
How To Navigate AI - The Future is Yours to Define - Tim Hayden
 
SEO in the AI Era - Trust, Quality and Content Discovery - Andy Crestodina
SEO in the AI Era - Trust, Quality and Content Discovery - Andy CrestodinaSEO in the AI Era - Trust, Quality and Content Discovery - Andy Crestodina
SEO in the AI Era - Trust, Quality and Content Discovery - Andy Crestodina
 
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptx
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptxFrom Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptx
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptx
 
Growth Marketing in 2024 - Randy Rayess, Outgrow
Growth Marketing in 2024 - Randy Rayess,  OutgrowGrowth Marketing in 2024 - Randy Rayess,  Outgrow
Growth Marketing in 2024 - Randy Rayess, Outgrow
 
Mastering SEO for Google in the AI Era - Dennis Yu
Mastering SEO for Google in the AI Era - Dennis YuMastering SEO for Google in the AI Era - Dennis Yu
Mastering SEO for Google in the AI Era - Dennis Yu
 
Podcast, The New Marketing Currency - Ozeal Debastos
Podcast, The New Marketing Currency - Ozeal DebastosPodcast, The New Marketing Currency - Ozeal Debastos
Podcast, The New Marketing Currency - Ozeal Debastos
 
How American Bath Group Leveraged Kontent
How American Bath Group Leveraged KontentHow American Bath Group Leveraged Kontent
How American Bath Group Leveraged Kontent
 
Unleash the Power of Storytelling - Win Hearts, Change Minds, Get Results - R...
Unleash the Power of Storytelling - Win Hearts, Change Minds, Get Results - R...Unleash the Power of Storytelling - Win Hearts, Change Minds, Get Results - R...
Unleash the Power of Storytelling - Win Hearts, Change Minds, Get Results - R...
 

Social Media Planning for Public Transit Agencies

  • 1. Nicole Guernsey, Brand & Media Specialist TransLoc, Inc. HOW TO GET SOCIAL
  • 2. “ All [social media channels] can help agencies personalize what can otherwise appear like a faceless bureaucracy. – Susan Bregman, The Transit Wire
  • 3. NUMBERS DON’T LIE 65%of people in the US Use social
  • 7. BE RELEVANT •  Get to know your community •  Follow popular topics/accounts in your area •  Keep up with local events •  Connect with local businesses
  • 8. MAKE TIME TO LISTEN Digital eavesdropping •  Search hashtags •  Set up notifications or “listeners” •  Pay attention to conversations
  • 9. SOCIAL LISTENING TOOLS Free listening tools: •  Mentionmapp.com •  Warble.co •  Google Alerts
  • 11. HOW? 1.  Define 2.  Differentiate 3.  Listen 4.  Inspire 5.  Engage 6.  Evolve
  • 12. TRANSIT VOICE •  Be positive •  Use humor when appropriate •  Acknowledge riders' frustration •  Apologize when needed •  Educate about root causes •  Encourage direct contact
  • 14. PLAN AHEAD •  Set a goal (More followers, more likes?) •  Create campaigns to achieve that goal (like #GoTogether for GoTriangle) •  Create reusable content •  Share often
  • 15. STEPS TO CREATING A SIMPLE PLAN Create a simple social media plan •  Decide how many posts per day to schedule for each channel •  Choose what times to post •  Set up an editorial calendar and plan a week or two in advance (minimum!) •  Curate content for posting every other day
  • 16. 5 TYPES OF CONTENT FOR TRANSIT 1.  Timely updates 2.  Public information 3.  Citizen engagement 4.  Employee recognition 5.  Entertainment
  • 17. SOCIAL MEDIA TOOLS Free social media tools to assist you with posting, scheduling, and creating images: •  social management and scheduling •  hootsuite.com •  mention.com •  stock photos and design •  splitshire.com •  canva.com
  • 18. FOLLOW US: twitter.com/transloc – @transloc facebook.com/transloc – @transloc linkedin.com/company/transloc – @transloc instagram.com/transloc_inc – @transloc_inc Contact us – marketing@transloc.com QUESTIONS?