Dana Zezzo of Pro Towels Etc. presented on utilizing social media as a marketing tool for businesses. Zezzo discussed how consumer buying and research habits have changed, with 85% of business now done after the 9th interaction with a potential customer. He outlined six key areas of social media including accessibility, branding, content, time commitment, electronic marketing, and tracking ROI. Zezzo emphasized using social media to connect with current and potential clients, build relationships, and stay visible in order to generate more business opportunities.