This document discusses how brands are increasingly spending more on social media marketing but are often doing it wrong. It emphasizes that influencer marketing is a science that requires targeting the right influencers and audiences. Successful social marketing requires bringing all departments together including PR, marketing, customer support and top management. The key is to segment audiences, incentivize influencers, and connect data and systems to amplify messaging and increase conversions and engagement. A case study example shows how connecting influencers to CRM and support led to 40% of buyers being influenced through social media campaigns.