Internal company social media like wikis, blogs, microblogs, and forums can help employees like Linda and Hans who work in different locations collaborate effectively. Selecting the right social media tools that fit business processes is important. An example is using a blog or wiki to collaboratively resolve issues flagged by enterprise software.

1. What is internal company social media WIKI Blog Tweet Micro Blog Forum RSS

2. Virtual teams are now the regular way of working Linda and Hans www.FieldGroup.nl www.marcdenheld.com Both work at the same company Working on opposite sides of the world or country Working on the same problem How can internal company Social Media help them?

4. Select your Social media Domains Customers Employees Partners www.FieldGroup.nl www.marcdenheld.com Processmanagement Productmanagement Company Organisation Document management Project Management Communications Innovation Knowledge Management

5. The Portal Must fit the work-process All staff www.FieldGroup.nl www.marcdenheld.com Participants Functions Portal Portal Yammer Wiki Chat Polls Broadcast events diary Personal Group/ Team/Project Broadcast Social File share QuickR Knowledge share Knowledge search Document share New Knowledge Q&A Document Archive

6. Plan our Social media environment www.FieldGroup.nl www.marcdenheld.com

9. Example: Event–Driven Blog or Wiki Field Management Solutions B.V WIKI Blog Tweet Micro Blog Forum RSS www.FieldGroup.nl www.marcdenheld.com Step 1: An event of importance is recognized in enterprise software, such as a single supplier for a key component. Step 2: The event is categorized as one that requires a collaborative approach for resolution, one that goes beyond the current contact possibilities Step 3: A blog or Wiki is created that contains links to all the information to start working on the problem, in this example supplier and component info Step 4: The appropriate people to solve the event are notified and use the Blog or Wiki to collaborate to resolve the problem Step 5: Resolution can be linked to relevant(Master Transaction) data to make the decision process traceable.

10. Example: Linked-In use. Company - page Field Management Solutions B.V WIKI Blog Tweet Micro Blog Forum RSS www.FieldGroup.nl www.marcdenheld.com Outbound: Company Profile and branding News Employment Opportunities Mirror Tweets Inbound: Response to Job links FAQ’s Cross reference: Employee links Alumni Links

11. Example: Micro Blogging service Staff members feel involved even when not at the office Staff members discover skill sets outside normal work structure Inter departmental discovery of skills interests and knowledge Field Management Solutions B.V WIKI Blog Tweet Micro Blog Forum RSS www.FieldGroup.nl www.marcdenheld.com Step 1: Send a statement or question. Step 2: Answer Step 2: Re-tweet Step 3: Multiple Re-tweets Could be interesting as a topic of information for communications departments Advantages

12. The new way of working has become the regular way of working. Is your company ready? By: Marc den Held