SlideShare a Scribd company logo
Social Media for UMass Boston
Werner Kunz
Assistent Professor of Marketing
University of Massachusetts, Boston
Boston, April 2nd, 2009
Social Media is…
Blogs
Wikis
Podcasts
Social Networks
Reputation Rating
Reviews
Mashups
RSS
Web 2.0
Widgets
Social media are relatively cheap tools that enable anyone
to publish or access information
.. Is a Network of People with a common interest
.. consist of User Generated Content
... Sharing Content is central
.. Is Lifestream of content & updates
… Build on Highly accessible and scalable technologies
Social media are relatively cheap tools that enable anyone to publish or
access information
Characterized by:
•  Network of people
•  User Generated Content
•  Sharing of Content
•  Lifestream of Content
•  Highly accessible and scalable technologies
Social Media? – first conclusion
Consumer Addiction to Consumer Communities Raymond Liu / Werner Kunz
[11]
Consumer Addiction to Consumer Communities Raymond Liu / Werner Kunz
[12]
Consumer Addiction to Consumer Communities Raymond Liu / Werner Kunz
[13]
Consumer Addiction to Consumer Communities Raymond Liu / Werner Kunz
[14]
Consumer Addiction to Consumer Communities Raymond Liu / Werner Kunz
[15]
Consumer Addiction to Consumer Communities Raymond Liu / Werner Kunz
[16]
Consumer Addiction to Consumer Communities Raymond Liu / Werner Kunz
[17]
Consumer Addiction to Consumer Communities Raymond Liu / Werner Kunz
[18]
Skittles – Do we really need a homepage anymore?
Consumer Addiction to Consumer Communities Raymond Liu / Werner Kunz
[19]
Is there something new?
You still need to
•  Come across with you message
•  Talk to the right customer
•  Think about the needs of your audience
•  Use the right language
•  Offer good & relevant content
! Good Communication is still a lot of work
… there is nothing new under the sun
Technology changed
•  Technology makes a lot of things possible (esp. cheaper)
•  The platform standardize the process
•  Expectations regarding time changed
Attitude of the consumer changed
•  Consumers are empowered and completely in control
•  Consumers develop there own rules
•  Reputation plays an important role
…, but the sun shines so differently these days.
First!!!!
join the conversation " you need to be present, start listen, and learn.
Then…
•  Think about the customer
•  Think about the stream
•  Think about your reputation
Important learnings for building communities
Think about the customer:
"  What is the common interest/object of your community?
"  Think about customer needs not marketer issues
"  The customer is good, can contribute excellent and has all the rights
you have
Important learnings for building communities
Think about the stream:
"  Come to the point with your message
"  Use the technology smart
"  Organize the stream of content for the consumer
Important learnings for building communities
Think about your reputation:
"  No page is better than a bad page
"  Grow at the beginning as fast as possible
"  What could be a limited basis
Important learning for building communities
“Communities already exist. Instead building
communities, think about how you can help that
community do what it wants to do”
Marc Zuckerberg, Facebook

More Related Content

What's hot

Web 2.0 class2B 2016
Web 2.0 class2B 2016Web 2.0 class2B 2016
Web 2.0 class2B 2016
Liz Davies
 
Twitter and Wiki Lecture
Twitter and Wiki LectureTwitter and Wiki Lecture
Twitter and Wiki Lecture
mfazioli
 
Final video t_edenfield
Final video t_edenfieldFinal video t_edenfield
Final video t_edenfield
Tabitha Edenfield
 
Web 2.0 2017 Class 4D
Web 2.0 2017 Class 4DWeb 2.0 2017 Class 4D
Web 2.0 2017 Class 4D
Liz Davies
 
Sit wikipedia
Sit   wikipediaSit   wikipedia
Sit wikipedia
brosent1
 
Web 2.0 Lesson Slides Class 5E
Web 2.0 Lesson Slides Class 5EWeb 2.0 Lesson Slides Class 5E
Web 2.0 Lesson Slides Class 5E
Liz Davies
 
Why Use Open Educational Resources
Why Use Open Educational ResourcesWhy Use Open Educational Resources
Why Use Open Educational Resources
Rebecca
 
Web 2.0 2017 Class 2B
Web 2.0 2017 Class 2BWeb 2.0 2017 Class 2B
Web 2.0 2017 Class 2B
Liz Davies
 
Web 2.0 2017 Class 1A
Web 2.0 2017 Class 1AWeb 2.0 2017 Class 1A
Web 2.0 2017 Class 1A
Liz Davies
 
Tet200 Wikis Sp10
Tet200 Wikis Sp10Tet200 Wikis Sp10
Tet200 Wikis Sp10
Pat Bruinsma
 
Welcome and introduction to Microblogging
Welcome and introduction to MicrobloggingWelcome and introduction to Microblogging
Welcome and introduction to Microblogging
LindsayU
 
Wikipedia in the college classroom
Wikipedia in the college classroomWikipedia in the college classroom
Wikipedia in the college classroom
Pete Forsyth
 
Using Social Media for Advocacy and Social Change
Using Social Media for Advocacy and Social ChangeUsing Social Media for Advocacy and Social Change
Using Social Media for Advocacy and Social Change
Corve DaCosta
 
UON SPH OER Workshop - Definitions
UON SPH OER Workshop - DefinitionsUON SPH OER Workshop - Definitions
UON SPH OER Workshop - Definitions
Kathleen Ludewig Omollo
 
The Wonderful World of Wikis
The Wonderful World of WikisThe Wonderful World of Wikis
The Wonderful World of Wikis
dbanova
 
Web 2.0 2017
Web 2.0 2017Web 2.0 2017
Web 2.0 2017
Liz Davies
 
Understanding knowledge as a commons
Understanding knowledge as a commonsUnderstanding knowledge as a commons
Understanding knowledge as a commons
awillway
 
Wikis for genealogists
Wikis for genealogistsWikis for genealogists
Wikis for genealogists
Dick Eastman
 
Social media
Social mediaSocial media
Social media
Srikanth Gelli
 

What's hot (19)

Web 2.0 class2B 2016
Web 2.0 class2B 2016Web 2.0 class2B 2016
Web 2.0 class2B 2016
 
Twitter and Wiki Lecture
Twitter and Wiki LectureTwitter and Wiki Lecture
Twitter and Wiki Lecture
 
Final video t_edenfield
Final video t_edenfieldFinal video t_edenfield
Final video t_edenfield
 
Web 2.0 2017 Class 4D
Web 2.0 2017 Class 4DWeb 2.0 2017 Class 4D
Web 2.0 2017 Class 4D
 
Sit wikipedia
Sit   wikipediaSit   wikipedia
Sit wikipedia
 
Web 2.0 Lesson Slides Class 5E
Web 2.0 Lesson Slides Class 5EWeb 2.0 Lesson Slides Class 5E
Web 2.0 Lesson Slides Class 5E
 
Why Use Open Educational Resources
Why Use Open Educational ResourcesWhy Use Open Educational Resources
Why Use Open Educational Resources
 
Web 2.0 2017 Class 2B
Web 2.0 2017 Class 2BWeb 2.0 2017 Class 2B
Web 2.0 2017 Class 2B
 
Web 2.0 2017 Class 1A
Web 2.0 2017 Class 1AWeb 2.0 2017 Class 1A
Web 2.0 2017 Class 1A
 
Tet200 Wikis Sp10
Tet200 Wikis Sp10Tet200 Wikis Sp10
Tet200 Wikis Sp10
 
Welcome and introduction to Microblogging
Welcome and introduction to MicrobloggingWelcome and introduction to Microblogging
Welcome and introduction to Microblogging
 
Wikipedia in the college classroom
Wikipedia in the college classroomWikipedia in the college classroom
Wikipedia in the college classroom
 
Using Social Media for Advocacy and Social Change
Using Social Media for Advocacy and Social ChangeUsing Social Media for Advocacy and Social Change
Using Social Media for Advocacy and Social Change
 
UON SPH OER Workshop - Definitions
UON SPH OER Workshop - DefinitionsUON SPH OER Workshop - Definitions
UON SPH OER Workshop - Definitions
 
The Wonderful World of Wikis
The Wonderful World of WikisThe Wonderful World of Wikis
The Wonderful World of Wikis
 
Web 2.0 2017
Web 2.0 2017Web 2.0 2017
Web 2.0 2017
 
Understanding knowledge as a commons
Understanding knowledge as a commonsUnderstanding knowledge as a commons
Understanding knowledge as a commons
 
Wikis for genealogists
Wikis for genealogistsWikis for genealogists
Wikis for genealogists
 
Social media
Social mediaSocial media
Social media
 

Similar to Social media for umass boston

MOA theories2
MOA theories2MOA theories2
MOA theories2
lexibenson123
 
Media theory
Media theory Media theory
Media theory
Charis Creber
 
Mediaspaces: Life After Convergence / Presentation at EBU Multimedia Forum 5....
Mediaspaces: Life After Convergence / Presentation at EBU Multimedia Forum 5....Mediaspaces: Life After Convergence / Presentation at EBU Multimedia Forum 5....
Mediaspaces: Life After Convergence / Presentation at EBU Multimedia Forum 5....
Kari-Hans Kommonen
 
Corporate communications and social media
Corporate communications and social mediaCorporate communications and social media
Corporate communications and social media
Bolaji Okusaga
 
Introduction to Institutions and Audiences
Introduction to Institutions and AudiencesIntroduction to Institutions and Audiences
Introduction to Institutions and Audiences
vfarrimond
 
L4A&1
L4A&1L4A&1
Justifiying social media for nigerian libraries and librarians
Justifiying social media for nigerian libraries and librariansJustifiying social media for nigerian libraries and librarians
Justifiying social media for nigerian libraries and librarians
Ekuoye Seun
 
Sustainable Scholarship Keynote - David Pakman - Will The Internet Unbundle H...
Sustainable Scholarship Keynote - David Pakman - Will The Internet Unbundle H...Sustainable Scholarship Keynote - David Pakman - Will The Internet Unbundle H...
Sustainable Scholarship Keynote - David Pakman - Will The Internet Unbundle H...
David Pakman
 
My slides for public sphere
My slides for public sphereMy slides for public sphere
My slides for public sphere
Sas_
 
Design Social Going Beyond the Brand
Design Social Going Beyond the Brand Design Social Going Beyond the Brand
Design Social Going Beyond the Brand
markitDIGITAL
 
We media
We mediaWe media
We media
Andy Winter
 
STM Master Class Presentation: The Evolving Journal
STM Master Class Presentation: The Evolving JournalSTM Master Class Presentation: The Evolving Journal
STM Master Class Presentation: The Evolving Journal
Ann Michael
 
Cambridge Arts Network 30 July 2014
Cambridge Arts Network 30 July 2014Cambridge Arts Network 30 July 2014
Cambridge Arts Network 30 July 2014
Be the change - Cambridge
 
Unit1- Online Journalism -CMS.pptx
Unit1- Online Journalism -CMS.pptxUnit1- Online Journalism -CMS.pptx
Unit1- Online Journalism -CMS.pptx
Margaret Mary
 
Social media
Social mediaSocial media
Social media
Corinne Weisgerber
 
11 2-15 twitter and social media
11 2-15 twitter and social media11 2-15 twitter and social media
11 2-15 twitter and social media
Sung Woo Yoo
 
04 05-16 social media and news
04 05-16 social media and news04 05-16 social media and news
04 05-16 social media and news
Sung Woo Yoo
 
Media and information literacy
Media and information literacyMedia and information literacy
Media and information literacy
DayanaraOrtiz2
 
Trends Final Assignment Glossies
Trends Final Assignment GlossiesTrends Final Assignment Glossies
Trends Final Assignment Glossies
guest20b0fa9
 
Communication Technology
Communication TechnologyCommunication Technology
Communication Technology
jbkell02
 

Similar to Social media for umass boston (20)

MOA theories2
MOA theories2MOA theories2
MOA theories2
 
Media theory
Media theory Media theory
Media theory
 
Mediaspaces: Life After Convergence / Presentation at EBU Multimedia Forum 5....
Mediaspaces: Life After Convergence / Presentation at EBU Multimedia Forum 5....Mediaspaces: Life After Convergence / Presentation at EBU Multimedia Forum 5....
Mediaspaces: Life After Convergence / Presentation at EBU Multimedia Forum 5....
 
Corporate communications and social media
Corporate communications and social mediaCorporate communications and social media
Corporate communications and social media
 
Introduction to Institutions and Audiences
Introduction to Institutions and AudiencesIntroduction to Institutions and Audiences
Introduction to Institutions and Audiences
 
L4A&1
L4A&1L4A&1
L4A&1
 
Justifiying social media for nigerian libraries and librarians
Justifiying social media for nigerian libraries and librariansJustifiying social media for nigerian libraries and librarians
Justifiying social media for nigerian libraries and librarians
 
Sustainable Scholarship Keynote - David Pakman - Will The Internet Unbundle H...
Sustainable Scholarship Keynote - David Pakman - Will The Internet Unbundle H...Sustainable Scholarship Keynote - David Pakman - Will The Internet Unbundle H...
Sustainable Scholarship Keynote - David Pakman - Will The Internet Unbundle H...
 
My slides for public sphere
My slides for public sphereMy slides for public sphere
My slides for public sphere
 
Design Social Going Beyond the Brand
Design Social Going Beyond the Brand Design Social Going Beyond the Brand
Design Social Going Beyond the Brand
 
We media
We mediaWe media
We media
 
STM Master Class Presentation: The Evolving Journal
STM Master Class Presentation: The Evolving JournalSTM Master Class Presentation: The Evolving Journal
STM Master Class Presentation: The Evolving Journal
 
Cambridge Arts Network 30 July 2014
Cambridge Arts Network 30 July 2014Cambridge Arts Network 30 July 2014
Cambridge Arts Network 30 July 2014
 
Unit1- Online Journalism -CMS.pptx
Unit1- Online Journalism -CMS.pptxUnit1- Online Journalism -CMS.pptx
Unit1- Online Journalism -CMS.pptx
 
Social media
Social mediaSocial media
Social media
 
11 2-15 twitter and social media
11 2-15 twitter and social media11 2-15 twitter and social media
11 2-15 twitter and social media
 
04 05-16 social media and news
04 05-16 social media and news04 05-16 social media and news
04 05-16 social media and news
 
Media and information literacy
Media and information literacyMedia and information literacy
Media and information literacy
 
Trends Final Assignment Glossies
Trends Final Assignment GlossiesTrends Final Assignment Glossies
Trends Final Assignment Glossies
 
Communication Technology
Communication TechnologyCommunication Technology
Communication Technology
 

More from Werner Kunz

Living in a Social Media World
Living in a Social Media WorldLiving in a Social Media World
Living in a Social Media World
Werner Kunz
 
Getting Serious about Social Media
Getting Serious about Social MediaGetting Serious about Social Media
Getting Serious about Social Media
Werner Kunz
 
The Collaborative Economy and the Future of Service
The Collaborative Economy and the Future of ServiceThe Collaborative Economy and the Future of Service
The Collaborative Economy and the Future of Service
Werner Kunz
 
Werner kunz-5th social media day
Werner kunz-5th social media dayWerner kunz-5th social media day
Werner kunz-5th social media day
Werner Kunz
 
Meaningful relationships in a digital age
Meaningful relationships in a digital ageMeaningful relationships in a digital age
Meaningful relationships in a digital age
Werner Kunz
 
That's Life in Social Media
That's Life in Social MediaThat's Life in Social Media
That's Life in Social Media
Werner Kunz
 
Social Media: What's Next?
Social Media: What's Next?Social Media: What's Next?
Social Media: What's Next?
Werner Kunz
 
Building your online brand
Building your online brandBuilding your online brand
Building your online brand
Werner Kunz
 
How to Meet the Challenges of a Social Media World
How to Meet the Challenges of a Social Media WorldHow to Meet the Challenges of a Social Media World
How to Meet the Challenges of a Social Media World
Werner Kunz
 

More from Werner Kunz (9)

Living in a Social Media World
Living in a Social Media WorldLiving in a Social Media World
Living in a Social Media World
 
Getting Serious about Social Media
Getting Serious about Social MediaGetting Serious about Social Media
Getting Serious about Social Media
 
The Collaborative Economy and the Future of Service
The Collaborative Economy and the Future of ServiceThe Collaborative Economy and the Future of Service
The Collaborative Economy and the Future of Service
 
Werner kunz-5th social media day
Werner kunz-5th social media dayWerner kunz-5th social media day
Werner kunz-5th social media day
 
Meaningful relationships in a digital age
Meaningful relationships in a digital ageMeaningful relationships in a digital age
Meaningful relationships in a digital age
 
That's Life in Social Media
That's Life in Social MediaThat's Life in Social Media
That's Life in Social Media
 
Social Media: What's Next?
Social Media: What's Next?Social Media: What's Next?
Social Media: What's Next?
 
Building your online brand
Building your online brandBuilding your online brand
Building your online brand
 
How to Meet the Challenges of a Social Media World
How to Meet the Challenges of a Social Media WorldHow to Meet the Challenges of a Social Media World
How to Meet the Challenges of a Social Media World
 

Recently uploaded

AI Driven Emotional Recognition in Digital Ads - Tarun Gupta
AI Driven Emotional Recognition in Digital Ads - Tarun GuptaAI Driven Emotional Recognition in Digital Ads - Tarun Gupta
AI Driven Emotional Recognition in Digital Ads - Tarun Gupta
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Playlist and Paint Event with Sony Music U
Playlist and Paint Event with Sony Music UPlaylist and Paint Event with Sony Music U
Playlist and Paint Event with Sony Music U
SemajahParker
 
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptx
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptxFrom Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptx
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptx
Boston SEO Services
 
How American Bath Group Leveraged Kontent
How American Bath Group Leveraged KontentHow American Bath Group Leveraged Kontent
Unlocking Everyday Narratives: The Power of Storytelling in Marketing - Chad...
Unlocking Everyday Narratives: The Power of Storytelling in Marketing  - Chad...Unlocking Everyday Narratives: The Power of Storytelling in Marketing  - Chad...
Unlocking Everyday Narratives: The Power of Storytelling in Marketing - Chad...
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Growth Marketing in 2024 - Randy Rayess, Outgrow
Growth Marketing in 2024 - Randy Rayess,  OutgrowGrowth Marketing in 2024 - Randy Rayess,  Outgrow
Yes, It's Your Fault Book Launch Webinar
Yes, It's Your Fault Book Launch WebinarYes, It's Your Fault Book Launch Webinar
Yes, It's Your Fault Book Launch Webinar
Demandbase
 
Global Growth Starts With Translation - How To Unlock Global Markets - Tim Kirby
Global Growth Starts With Translation - How To Unlock Global Markets - Tim KirbyGlobal Growth Starts With Translation - How To Unlock Global Markets - Tim Kirby
Global Growth Starts With Translation - How To Unlock Global Markets - Tim Kirby
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
WTS-Berlin-2024-Veronika-Höller-Innovate-NextGEN-SEO-Merging-AI-Multimedia-an...
WTS-Berlin-2024-Veronika-Höller-Innovate-NextGEN-SEO-Merging-AI-Multimedia-an...WTS-Berlin-2024-Veronika-Höller-Innovate-NextGEN-SEO-Merging-AI-Multimedia-an...
WTS-Berlin-2024-Veronika-Höller-Innovate-NextGEN-SEO-Merging-AI-Multimedia-an...
Veronika Höller
 
How to Use a Free Book Funnel to Drive Highly Qualified Buyers Into Your Busi...
How to Use a Free Book Funnel to Drive Highly Qualified Buyers Into Your Busi...How to Use a Free Book Funnel to Drive Highly Qualified Buyers Into Your Busi...
How to Use a Free Book Funnel to Drive Highly Qualified Buyers Into Your Busi...
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Mastering The Best Restaurant Advertising Campaigns Detailed Guide
Mastering The Best Restaurant Advertising Campaigns Detailed GuideMastering The Best Restaurant Advertising Campaigns Detailed Guide
Mastering The Best Restaurant Advertising Campaigns Detailed Guide
Kopa Global Technologies
 
Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...
Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...
Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Luxury Hanloom Saree Brand ,Capstone Project_Kiran Bansal.pdf
Luxury Hanloom Saree Brand ,Capstone Project_Kiran Bansal.pdfLuxury Hanloom Saree Brand ,Capstone Project_Kiran Bansal.pdf
Luxury Hanloom Saree Brand ,Capstone Project_Kiran Bansal.pdf
KiranRai75
 
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...
Amsive
 
Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...
Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...
Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Mastering Your Online Visibility - Fernando Angulo
Mastering Your Online Visibility - Fernando AnguloMastering Your Online Visibility - Fernando Angulo
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Email Marketing Master Class - Chris Ferris
Email Marketing Master Class - Chris FerrisEmail Marketing Master Class - Chris Ferris
Story Telling Master Class - Jennifer Morilla
Story Telling Master Class - Jennifer MorillaStory Telling Master Class - Jennifer Morilla

Recently uploaded (20)

AI Driven Emotional Recognition in Digital Ads - Tarun Gupta
AI Driven Emotional Recognition in Digital Ads - Tarun GuptaAI Driven Emotional Recognition in Digital Ads - Tarun Gupta
AI Driven Emotional Recognition in Digital Ads - Tarun Gupta
 
Playlist and Paint Event with Sony Music U
Playlist and Paint Event with Sony Music UPlaylist and Paint Event with Sony Music U
Playlist and Paint Event with Sony Music U
 
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptx
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptxFrom Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptx
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptx
 
How American Bath Group Leveraged Kontent
How American Bath Group Leveraged KontentHow American Bath Group Leveraged Kontent
How American Bath Group Leveraged Kontent
 
Unlocking Everyday Narratives: The Power of Storytelling in Marketing - Chad...
Unlocking Everyday Narratives: The Power of Storytelling in Marketing  - Chad...Unlocking Everyday Narratives: The Power of Storytelling in Marketing  - Chad...
Unlocking Everyday Narratives: The Power of Storytelling in Marketing - Chad...
 
Growth Marketing in 2024 - Randy Rayess, Outgrow
Growth Marketing in 2024 - Randy Rayess,  OutgrowGrowth Marketing in 2024 - Randy Rayess,  Outgrow
Growth Marketing in 2024 - Randy Rayess, Outgrow
 
Yes, It's Your Fault Book Launch Webinar
Yes, It's Your Fault Book Launch WebinarYes, It's Your Fault Book Launch Webinar
Yes, It's Your Fault Book Launch Webinar
 
Global Growth Starts With Translation - How To Unlock Global Markets - Tim Kirby
Global Growth Starts With Translation - How To Unlock Global Markets - Tim KirbyGlobal Growth Starts With Translation - How To Unlock Global Markets - Tim Kirby
Global Growth Starts With Translation - How To Unlock Global Markets - Tim Kirby
 
WTS-Berlin-2024-Veronika-Höller-Innovate-NextGEN-SEO-Merging-AI-Multimedia-an...
WTS-Berlin-2024-Veronika-Höller-Innovate-NextGEN-SEO-Merging-AI-Multimedia-an...WTS-Berlin-2024-Veronika-Höller-Innovate-NextGEN-SEO-Merging-AI-Multimedia-an...
WTS-Berlin-2024-Veronika-Höller-Innovate-NextGEN-SEO-Merging-AI-Multimedia-an...
 
How to Use a Free Book Funnel to Drive Highly Qualified Buyers Into Your Busi...
How to Use a Free Book Funnel to Drive Highly Qualified Buyers Into Your Busi...How to Use a Free Book Funnel to Drive Highly Qualified Buyers Into Your Busi...
How to Use a Free Book Funnel to Drive Highly Qualified Buyers Into Your Busi...
 
Mastering The Best Restaurant Advertising Campaigns Detailed Guide
Mastering The Best Restaurant Advertising Campaigns Detailed GuideMastering The Best Restaurant Advertising Campaigns Detailed Guide
Mastering The Best Restaurant Advertising Campaigns Detailed Guide
 
Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...
Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...
Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...
 
Luxury Hanloom Saree Brand ,Capstone Project_Kiran Bansal.pdf
Luxury Hanloom Saree Brand ,Capstone Project_Kiran Bansal.pdfLuxury Hanloom Saree Brand ,Capstone Project_Kiran Bansal.pdf
Luxury Hanloom Saree Brand ,Capstone Project_Kiran Bansal.pdf
 
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...
 
Unleash the Power of Storytelling - Win Hearts, Change Minds, Get Results - R...
Unleash the Power of Storytelling - Win Hearts, Change Minds, Get Results - R...Unleash the Power of Storytelling - Win Hearts, Change Minds, Get Results - R...
Unleash the Power of Storytelling - Win Hearts, Change Minds, Get Results - R...
 
Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...
Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...
Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...
 
Mastering Your Online Visibility - Fernando Angulo
Mastering Your Online Visibility - Fernando AnguloMastering Your Online Visibility - Fernando Angulo
Mastering Your Online Visibility - Fernando Angulo
 
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
 
Email Marketing Master Class - Chris Ferris
Email Marketing Master Class - Chris FerrisEmail Marketing Master Class - Chris Ferris
Email Marketing Master Class - Chris Ferris
 
Story Telling Master Class - Jennifer Morilla
Story Telling Master Class - Jennifer MorillaStory Telling Master Class - Jennifer Morilla
Story Telling Master Class - Jennifer Morilla
 

Social media for umass boston

  • 1. Social Media for UMass Boston Werner Kunz Assistent Professor of Marketing University of Massachusetts, Boston Boston, April 2nd, 2009
  • 4. Social media are relatively cheap tools that enable anyone to publish or access information
  • 5. .. Is a Network of People with a common interest
  • 6. .. consist of User Generated Content
  • 7. ... Sharing Content is central
  • 8. .. Is Lifestream of content & updates
  • 9. … Build on Highly accessible and scalable technologies
  • 10. Social media are relatively cheap tools that enable anyone to publish or access information Characterized by: •  Network of people •  User Generated Content •  Sharing of Content •  Lifestream of Content •  Highly accessible and scalable technologies Social Media? – first conclusion
  • 11. Consumer Addiction to Consumer Communities Raymond Liu / Werner Kunz [11]
  • 12. Consumer Addiction to Consumer Communities Raymond Liu / Werner Kunz [12]
  • 13. Consumer Addiction to Consumer Communities Raymond Liu / Werner Kunz [13]
  • 14. Consumer Addiction to Consumer Communities Raymond Liu / Werner Kunz [14]
  • 15. Consumer Addiction to Consumer Communities Raymond Liu / Werner Kunz [15]
  • 16. Consumer Addiction to Consumer Communities Raymond Liu / Werner Kunz [16]
  • 17. Consumer Addiction to Consumer Communities Raymond Liu / Werner Kunz [17]
  • 18. Consumer Addiction to Consumer Communities Raymond Liu / Werner Kunz [18]
  • 19. Skittles – Do we really need a homepage anymore? Consumer Addiction to Consumer Communities Raymond Liu / Werner Kunz [19]
  • 21. You still need to •  Come across with you message •  Talk to the right customer •  Think about the needs of your audience •  Use the right language •  Offer good & relevant content ! Good Communication is still a lot of work … there is nothing new under the sun
  • 22. Technology changed •  Technology makes a lot of things possible (esp. cheaper) •  The platform standardize the process •  Expectations regarding time changed Attitude of the consumer changed •  Consumers are empowered and completely in control •  Consumers develop there own rules •  Reputation plays an important role …, but the sun shines so differently these days.
  • 23. First!!!! join the conversation " you need to be present, start listen, and learn. Then… •  Think about the customer •  Think about the stream •  Think about your reputation Important learnings for building communities
  • 24. Think about the customer: "  What is the common interest/object of your community? "  Think about customer needs not marketer issues "  The customer is good, can contribute excellent and has all the rights you have Important learnings for building communities
  • 25. Think about the stream: "  Come to the point with your message "  Use the technology smart "  Organize the stream of content for the consumer Important learnings for building communities
  • 26. Think about your reputation: "  No page is better than a bad page "  Grow at the beginning as fast as possible "  What could be a limited basis Important learning for building communities
  • 27. “Communities already exist. Instead building communities, think about how you can help that community do what it wants to do” Marc Zuckerberg, Facebook