This is my talk on this years Frontiers in Service Conference. I respond in it to the hype that the collaborative economy like Uber, AirBNB etc are creating. I make three prediction for the near future check it out.

1. July 11th 2015
Frontiers in Service Conference 2015, San Jose
Twitter:
@werkunz

2. - 2 - Frontiers in Service Conference 2015, San Jose
Werner Kunz – UMass Boston – July 2015 - @werkunz
Welcome to the paradise of the collaborative economy.
• Collaborators everywhere
• No difference between
employee and customer
• We all contribute and
receive value

3. - 3 - Frontiers in Service Conference 2015, San Jose
Werner Kunz – UMass Boston – July 2015 - @werkunz
The traditional service industries are challenged
In a collaborative economy
Ø Service companies are
becoming big data
analytics companies
Ø Demand for professional
service managers is going
down
Ø We lose the direct contact
to the frontline
Ø Security risks may rise

4. - 4 - Frontiers in Service Conference 2015, San Jose
Werner Kunz – UMass Boston – July 2015 - @werkunz
Some predictions for the near future.
If the average joe
can really offer my
service,
my service business
is sentences to death

5. - 5 - Frontiers in Service Conference 2015, San Jose
Werner Kunz – UMass Boston – July 2015 - @werkunz
Some predictions for the near future.
The glorified view on the collaborative economy will vanish.
The customer experience will change.
• The collaborative economy will change consumer‘s
expectation about the service.

6. - 6 - Frontiers in Service Conference 2015, San Jose
Werner Kunz – UMass Boston – July 2015 - @werkunz
Some predictions for the near future.
The collaborative economy will change consumer‘s
expectation about the service industry

7. - 7 - Frontiers in Service Conference 2015, San Jose
Werner Kunz – UMass Boston – July 2015 - @werkunz
Thank you for the attention