2. • Speed vs. Quality vs. Cost
• Lots of data – bad hires hurt
• Brand Ambassador
• Who by Smart & Street
– Scorecards
– Purposeful interviews
– Science instead of voodoo
Hiring is hard
3. What kind of CM?
Content Membership
Curating social media pages Association model
Posting content Moderator/discussion leader
Encouraging comments and responding Suggesting topics
Editorial experience Defining behaviors
Brand voice Defending boundaries
VS
6. • Culture First
• Science not voodoo
• Trust gut on negatives,
but not skills
• Radical Transparency
• Can’t teach values
Core Hiring Principles
7. The Essentials:
• Moderator Experience
• Relationship Person
• Context/Empathy
• Industry Knowledge
• Process-driven
Membership Director
8. • Writing Skills – articulate with
personality
• Context/Empathy
• Passionate about what you do
• Journalism backgrounds
• Gravitas vs. Peppiness
• Introduce Slowly
• Service-oriented
Things to consider
9. Questions? Need more info? We’re happy to help.
• Email: brian@socialmedia.org
• Phone: 512-651-4800
• Online: socialmedia.org & gaspedal.com
Want to Learn More About Joining
our team?