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Social Good:
Social Media for the
 Non-Profit World

Kerry Rego Consulting
        1/25/12
Why is Social Media Important?
   •Facebook    800m users

   •Twitter     100m users

   •YouTube     4b+ views/day

   •LinkedIn    135m users

   •Google+     90m users
Unique Visitors Dec. 2011
  1. Google Sites 187m
  4. Facebook 162m

  10. Wikimedia 83m
  13. CBS Interactive 78m
  14. New York Times 76m

  24. ESPN 43m
  27. Twitter 37m   Source: Comscore
Social Media, A Definition:
Social media use web-based
technologies to transform and
broadcast media monologues
into social media dialogues.
                        Wikipedia
7 C’s of Social Media
•   Communication (public relations)
•   Cause support (philanthropy)
•   Contests (game metric)
•   Collaboration (thought leadership)
•   Connecting others (networking)
•   Customer service (listening)
•   Community building (loyalty)
                            *Dose of Digital concept
What Tools Do We Have to Work With?
GOAL
Where Do You Start?

        • Goal
        • Tools, Research
        • Routine
        • Measure
        • Adjust
        • Persist
Market Research

• WHO is the audience?
• WHAT is their preference?
• WHEN do they want to hear?
• WHERE are they?
• WHY are you there?
Be realistic in your goal setting.




  Don’t expect amazing results overnight!
Social Media Use by Non Profits
92% nonprofits use at
least 1 social network
- Blackbaud            61% increase in online giving ’01-’11.
                         Avg. donation was $226 now $73.
                         -Network for Good
33% of online donations
come from email
appeals while only 7%
                       4 out of 5 nonprofits agree that
come from FB           social networking is valuable to
-Razoo                 their growth & community
                          engagement.
                          -Nonprofitsocialnetworksurvey.com
Nonprofits’ Social Media Use
                    Blackbaud on Frogloop
Where the Money Is Coming From

        36% Facebook
        9% Email
        5% Blog
        4% Twitter
               WePay, payment processor for nonprofits
How to Fail at
Social Media Fundraising

      • Don’t Have a Budget
      • Don’t Dedicate Staff
      • Don’t Have a Focus
Social Media Budgets




               Blackbaud on Frogloop
How do the top 1% Succeed?
• Hire or assign a current staff
  member
• Allocate Budget
• Add social media to your
  fundraising appeals
Pay Attention to Mobile!
   • 64% of American adults now use
     text messaging
   • 9% have texted a charitable
     donation from their mobile phone.



Pew Internet & American Life Project
Case Study
Human Rights Campaign recruited an
additional 30,000 new supporters
through timely action alerts and
petitions on the Care2 network ’09-’10.
HRC developed an integrated
multichannel marketing approach that
sought to connect, engage, and convert
warm recruits through telemarketing,
direct mail, email and text messaging.
Text to Haiti, raised $30m, 14% via text
• contributions were often spur-of-the-moment
  decisions that spread virally through friend
  networks.
• 73% contributed via phones on same day they
  heard about the campaign
• 76% say they often make text donations without
  much doing much research
• 43% of these donors encouraged their friends or
  family members to give to the campaign as well
• 56% have continued to give to more recent
  disaster relief efforts via mobile
Resources

•   Bethkanter.org
•   frogloop.com
•   pewinternet.org
•   http://nonprofitsocialnetworksurvey.com/
•   http://www.slideshare.net/Care2Team/the-
    overachievers-guide-to-online-fundraising-
    9-steps-to-kick-start-2012Ho
Social Media is SOCIAL




It’s About Relationships with
        Your Donors
Questions
THANK YOU!


        707.548.9823
Kerry@KerryRegoConsulting.com

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Social Good: Social Media for the Non-Profit World

  • 1. Social Good: Social Media for the Non-Profit World Kerry Rego Consulting 1/25/12
  • 2. Why is Social Media Important? •Facebook 800m users •Twitter 100m users •YouTube 4b+ views/day •LinkedIn 135m users •Google+ 90m users
  • 3. Unique Visitors Dec. 2011 1. Google Sites 187m 4. Facebook 162m 10. Wikimedia 83m 13. CBS Interactive 78m 14. New York Times 76m 24. ESPN 43m 27. Twitter 37m Source: Comscore
  • 4. Social Media, A Definition: Social media use web-based technologies to transform and broadcast media monologues into social media dialogues. Wikipedia
  • 5. 7 C’s of Social Media • Communication (public relations) • Cause support (philanthropy) • Contests (game metric) • Collaboration (thought leadership) • Connecting others (networking) • Customer service (listening) • Community building (loyalty) *Dose of Digital concept
  • 6. What Tools Do We Have to Work With?
  • 8. Where Do You Start? • Goal • Tools, Research • Routine • Measure • Adjust • Persist
  • 9. Market Research • WHO is the audience? • WHAT is their preference? • WHEN do they want to hear? • WHERE are they? • WHY are you there?
  • 10. Be realistic in your goal setting. Don’t expect amazing results overnight!
  • 11. Social Media Use by Non Profits 92% nonprofits use at least 1 social network - Blackbaud 61% increase in online giving ’01-’11. Avg. donation was $226 now $73. -Network for Good 33% of online donations come from email appeals while only 7% 4 out of 5 nonprofits agree that come from FB social networking is valuable to -Razoo their growth & community engagement. -Nonprofitsocialnetworksurvey.com
  • 12. Nonprofits’ Social Media Use Blackbaud on Frogloop
  • 13. Where the Money Is Coming From 36% Facebook 9% Email 5% Blog 4% Twitter WePay, payment processor for nonprofits
  • 14. How to Fail at Social Media Fundraising • Don’t Have a Budget • Don’t Dedicate Staff • Don’t Have a Focus
  • 15. Social Media Budgets Blackbaud on Frogloop
  • 16. How do the top 1% Succeed? • Hire or assign a current staff member • Allocate Budget • Add social media to your fundraising appeals
  • 17. Pay Attention to Mobile! • 64% of American adults now use text messaging • 9% have texted a charitable donation from their mobile phone. Pew Internet & American Life Project
  • 18. Case Study Human Rights Campaign recruited an additional 30,000 new supporters through timely action alerts and petitions on the Care2 network ’09-’10. HRC developed an integrated multichannel marketing approach that sought to connect, engage, and convert warm recruits through telemarketing, direct mail, email and text messaging.
  • 19. Text to Haiti, raised $30m, 14% via text • contributions were often spur-of-the-moment decisions that spread virally through friend networks. • 73% contributed via phones on same day they heard about the campaign • 76% say they often make text donations without much doing much research • 43% of these donors encouraged their friends or family members to give to the campaign as well • 56% have continued to give to more recent disaster relief efforts via mobile
  • 20. Resources • Bethkanter.org • frogloop.com • pewinternet.org • http://nonprofitsocialnetworksurvey.com/ • http://www.slideshare.net/Care2Team/the- overachievers-guide-to-online-fundraising- 9-steps-to-kick-start-2012Ho
  • 21. Social Media is SOCIAL It’s About Relationships with Your Donors
  • 23. THANK YOU! 707.548.9823 Kerry@KerryRegoConsulting.com