Eleanor Livermore's handout from the session she ran at MELSIG, Nottingham, 2015 on how she supports academics share good practice through video case studies.
Eleanor Livermore's handout from the session she ran at MELSIG, Nottingham, 2015 on how she supports academics share good practice through video case studies.
Improving Instrumentation Training through Online Multimedia Contentyalecbic
This presentation was given at the 2013 Northeast Regional American Chemical Society Meeting in New Haven, CT by Wojciech T. Osowiecki from Yale University.
Making The Best Use Of Our Knowledge And Skills Through VideoNoel Hatch
A video can make the content more engaging and interactive than written instructions and static photos or illustrations. It also projects an image of transparency, trust, and authenticity.
Improving Instrumentation Training through Online Multimedia Contentyalecbic
This presentation was given at the 2013 Northeast Regional American Chemical Society Meeting in New Haven, CT by Wojciech T. Osowiecki from Yale University.
Making The Best Use Of Our Knowledge And Skills Through VideoNoel Hatch
A video can make the content more engaging and interactive than written instructions and static photos or illustrations. It also projects an image of transparency, trust, and authenticity.
How to Develop a True Multi-Channel Contact Centretodd.lewis
The most talked about topic in the service and contact centre sector is the coming of the multi-channel service centre. Service centres have progressed from being call centres to contact centres (phone and email) to now being truly multi-channel with up to 14 different customer touch points.
But how do you develop a multi-channel contact centre? What are the benefits? What are the pitfalls? And which organisations have successfully implemented one?
Join this live, interactive and entertaining webinar with Dr. Catriona Wallace, director at callcentres.net, and learn how to successfully launch a multi-channel centre.
Attend this webinar to discover:
• Why it's critical to start transitioning to a multi-channel contact centre
• Three key steps to developing a true multi-channel contact centre
• First-hand insights from managers who have successfully implemented multi-channel strategies
• And more...
Dashe & Thomson has launched an integrated platform for development and delivery of training content to mobile devices. The new service, called MobileDashe, integrates with existing LMS systems to deliver and track training and communications content for the mobile workforce. The system is compatible with all major mobile device platforms: Blackberry, iPhone, and Windows Mobile.
Strategies for keeping the eLearner engagedYum Studio
PowerPoint for session conducted for ACPET eLearning Public Workshops - "Strategies for keeping the eLearner engaged" by Michael Gwyther, yum productions
Heads in the Cloud - How are content strategies evolving in the workplace? (...Brightwave Group
http://www.brightwave.co.uk/debate
This passionate debate, was originally hosted by Brightwave at Learning Technologies Exhibition on Wednesday 25th January 2012.
Chaired by Donald H Taylor, it utilised live voting technology, to investigate how organisations can exploit technology and make learning content and resources effective at the point of need, focusing on how content strategies are evolving to support the level of workplace performance we need right now and in the future
.Find out how the live audience voted…
This is the course syllabus of Internet marketing taught by professor Janghyuk Lee at Korea University business school . This course is designed for under graduate students (juniors and seniors). Further course contents will be uploaded later on.
Enhancing your unit – Take your unit beyond the basics.
Dave Hunt and Debbie Holley share ideas, good practice and examples from across the faculty and beyond
Technology-based training (TBT) is a type of instruction that uses technology to deliver content and promote learning. It can take many different forms, but all TBT involves using some technology to support the delivery of training content.
BUILDING A LEARNER-CENTRIC STRATEGY WITH ONDEMAND TRAININGHuman Capital Media
Whether you’re already using on-demand training, or you have yet to jump into this arena, you probably have a lot of questions about how to make the most of it. Your strategy for choosing the delivery methods, formats, online tools, content provider, production methods, etc. should align with the goals of the organization, but first and foremost, you’ll need to build a strategy that is learner-centric.
The needs and preferences of your learners will ultimately determine what makes your program effective and what doesn’t.
So, how do you incorporate on-demand training in ways that fit your modern learners’ highest priorities, and see ROI that proves the importance of fulfilling those needs?
Join us as we discuss:
The top three challenges with training a modern workforce.
How you can us on-demand training to overcome these challenges.
Specific methods that allow training to have a greater impact on organizational goals and success.
e-Learning Reimagined: the Secret to Achieving and Measuring ROISaffron Interactive
Staff members at Transport for London have one of the most difficult and stressful jobs in Europe. How would they be able to cope with the additional stress on the system caused by the Olympics?
One year after completing the course, 70% of staff members are still using the techniques it teaches and Transport for London is on track to achieve ROI of over £23m in the next year.
Discover how 'me-Learning' uses diagnostics, immersive learning and a focus on what happens outside the course to drive long term behavioural change - and deliver ROI.
This article is a practical introduction to accessibility for e-learning projects. It’s designed to help developers, designers and project managers understand the key issues
involved and the practical steps that they can take to make their content easier to use, easier to understand and more
engaging. Drawing on many years of experience, the article also features the thoughts of the only team to have won
the e-Learning Age award for ‘Care Taken to Achieve Inclusivity in an e-Learning Programme’.
Has the age of e-Learning 2.0 arrived? If so, why should you care?
The technologies such as blogs and wikis that are known as Web 2.0 make it possible to turn Brian’s advice into reality.
In this article, Laura Ross explores how and why to make best use of these technologies in the interests of both your learners and your organisation. I’m sure you’ll find her ideas stimulating and challenging.
e-Learning is now widely recognised as an appropriate solution to the problems of logistics, cost and consistency that often reduce the viability of classroom teaching in large, multinational companies. e-Learning has the capability to reach employees across the globe, but this solution brings its own difficulties, such as how to cater for those whose first language is not English. This problem in fact applies increasingly to the domestic employees of some companies, as well as those based in other countries.
For many organisations, producing training in multiple languages is a daunting prospect, and the potential problems appear numerous: how do we ensure uniformity of branding? How can we prevent corporate messages being lost in translation? How far can the effectiveness of the training itself be preserved?
This article explains why these difficulties demand careful thought, but are not insurmountable barriers. Considering various potential problems and solutions, and drawing on successful past projects as evidence, this article details the steps that must be taken to ensure that e-learning interventions become the accepted answer to international linguistic difficulties in training, and not the cause of them.
How do people really become skilled? And where and when does learning happen? If we are going to succeed in developing our people and our businesses, we need to think again about these questions. The classroom, whether real or virtual, is a formal environment. Yet as much as 75 percent of all learning is actually informal, perhaps even not consciously recognised, and arises through happy coincidence as much as anything.
Formal learning is a vital basis on which to build – but to become an expert, little can replace hands-on experience, learning from your mistakes and seeing how others approach the same tasks. Surely, as e-learning professionals, we want to be involved in helping learners to achieve as much as possible. So what can we do to bridge the gap?
In the enclosed article, Brian Sutton – as well as identifying this puzzle – offers practical advice. We need to change our perspective dramatically. Formal and informal learning can stimulate, and indeed simulate, one another. But this only happens if we create the right environment. We need to be architects, creating a space that people want to explore.
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What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
Blended learning case studies
1. Social learning: all talk and no action? Stephanie Dedhar [email_address] Jennifer Wrigley [email_address]
2. Social learning through the ages Social learning 100 years ago > Ask for help from friends, family or colleagues sat near you at work > Attend lectures and classes > Share opinions and tips by sending letters to newspapers and journals Social learning in the modern day > Post a question on a forum and have it answered by someone 12,000 miles away > Attend virtual classrooms and listen to webinars online > Share opinions and tips by contributing to wikis and posting on blogs and forums
3.
4. Case study 1: Handling customer complaints The situation > Large multinational telecoms company > Customer service is key differentiator > 1,500 employees need to be trained in handling customer complaints The requirements > Motivate staff to deal with complaints efficiently > Develop soft skills to handle customers sensitively > Provide knowledge of processes and procedures that must be followed Group surgeries One to one support Coaching to maintain motivation and skills Ongoing support Online Paper based job aids Interactive self study – scenario based with proof of learning Performance support and reference Processes / procedures Classroom Individual practice using role play exercises Soft skills DVDs in classroom Classroom Videos demonstrating losing a customer Facilitated group discussion about importance of effective call handling Motivation Email / paper / anecdotes Share examples of good and bad customer service Preparation Media Methods Elements
5. Case study 1: Handling customer complaints The situation > Large multinational telecoms company > Customer service is key differentiator > 1,500 employees need to be trained in handling customer complaints The requirements > Motivate staff to deal with complaints efficiently > Develop soft skills to handle customers sensitively > Provide knowledge of processes and procedures that must be followed Online help centre Help centre including live chat support, drop in surgeries, forums, wiki, virtual classrooms and resources Ongoing support Virtual classroom Week 4: Feedback and discussion of role plays along with reinforcement of the procedures that need to be followed Processes / procedures Telephone Week 1: Scheduled role plays with immediate feedback Week 2-3: Unscheduled ‘mystery shopper’ style role plays Soft skills Virtual classroom Explain the training plan Show and discuss audio or video examples of customer complaints calls Motivation Forum Share examples of good and bad service as customers Share experiences of difficult situations with customers Preparation Media Methods Elements
6.
7. Case study 2: Language learning The situation > Manufacturer of defence equipment has agreed partnership with French firm > Wants to encourage a friendly and close relationship Requirements and constraints > Three month French language skills campaign > 100 engineers with school French to achieve basic level of written and spoken ability > Some training time available each week but no intensive face to face courses are feasible CD ROM Classroom Email Face to face / email / telephone Interactive self study with video and audio Weekly 90 minute sessions with group instruction and practical conversation Individual written assignments for tutor assessment Individual and group assignments Delivery Face to face One to one pre-assessment Preparation Media Methods Elements
8. Case study 2: Language learning The situation > Manufacturer of defence equipment has agreed partnership with French firm > Wants to encourage a friendly and close relationship Requirements and constraints > Three month French language skills campaign > 100 engineers with school French to achieve basic level of written and spoken ability > Some training time available each week but no intensive face to face courses are feasible Forum / wiki BuddyBook Use online resources to maintain and improve level of French Continue to develop buddy relationship Ongoing support Virtual classroom VoIP / email BuddyBook Forum Weeks 3-8: Formal weekly grammar and vocab lessons Weeks 3-8: Weekly buddy chats followed by written summaries for assessment Weeks 3-8: Daily updates of BuddyBook status in French Weeks 9-12: Share grammar and vocab questions and guidance Delivery Online games Week 1-2: Reading and writing practise through games and competition Motivation BuddyBook Week 1-2: Tasks to find out about French buddy and create a profile Preparation Media Methods Elements
9.
10. Case study 3: Compliance training The situation The constraints > Utilities company needs to prove ongoing health and safety compliance of workforce > Externally regulated – non compliance risks reputational damage and fines > Large mobile workforce which rarely visits offices > Classroom training is not practical given geographic spread of workforce Telephone Web based results database Individual assessment Testing for compliance Face to face sessions Management briefings for high level information and to check understanding Motivation Audio CD Workbooks Audio scenarios Self study materials to be reviewed by managers Processes / procedures Media Methods Elements
11. Case study 3: Compliance training The situation The constraints > Utilities company needs to prove ongoing health and safety compliance of workforce > Externally regulated – non compliance risks reputational damage and fines > Large mobile workforce which rarely visits offices > Classroom training is not practical given geographic spread of workforce BlackBerry / Saffron Assure™ Short, regular individual assessments Testing for compliance Viral emails / microsite Video demonstrations of consequences of not following health and safety procedures Motivation e-Learning Webquest Online practise of health and safety procedures Self study to find out about more information Processes / procedures Media Methods Elements
12.
13.
14. Key benefits of social learning Cost savings Practicality Motivation
15. Top tips for social learning Start small – use what you’ve got Communicate the business benefits Use it as part of a blend
16. Thank you! Stephanie Dedhar [email_address] Jennifer Wrigley [email_address] Come and visit us at Stand 18 You can find this presentation on our website: www.saffroninteractive.com