Allan Skinner Principal Consultant, Leading Edge Training Solutions (P34, Wednesday, NZI 6 Room, 3.30-5)

1. IMPROVING
TRAINING
OUTCOMES

4. I’m your
friend
Allan

5. Friends – 2 million

9. IMPROVING
TRAINING
OUTCOMES

10. Before During After

12. Learning, Education and
Training Professionals
Group

13. What is the most
common reason for
training failures?

14. What is the most common reason for
training Failures? (357 votes)
Inadequate subject
matter knowledge
11%
Inadequate needs
assessment
53%
Poor design 13%
Poor delivery
16%
Insufficient
measurement metrics 7%

15. What is the most common reason for
training Failures? (152 reasons)
Learner not supported 27%
Inadequate needs assessment
13%
Organisation culture not
supportive 12%
Learner not motivated 9%
Training material does not
meet needs 9%
Inadequate trainer skills 7%

16. Before During After
Support
the learner

17. Support the learner
coaching equipment
check sheets forums
e-learning follow up

18. Support the learner
coaching Joyce and Showers study
1980s - Teacher skills
Given Theory 10%
+ Demonstration 13% Success in
+ Practice 16% implementing new
+ Feedback 19% teaching skills
+ Coaching 71%

19. Support the learner
coaching
Meeting Course Coaching Review

20. Support the learner
coaching Instructions
In your groups, design a one page
form that could be used by a
manager or supervisor to -
1. Discuss expectations prior to
attending a course
2. Plan and record coaching
sessions after the course
3. Record the final outcome of the
training

21. Support the learner
forums

22. Support the learner
e-learning

23. Before During After
Do a needs
analysis

24. Do a needs analysis
Analyse
needs
Training Develop
Evaluate
cycle Solutions
Implement
solution

25. Do a needs analysis
What will give rise to moving and
handling training needs?
Brainstorm and discuss
in groups

26. What skills to
achieve objectives? New equipment
or processes?
Performance
reviews Analyse
needs
Changes to
Problems?
legislation?
Quality, customer
complaints, waste, safety

27. Before During After
Develop a supportive Organisation
culture

28. Develop a supportive Organisation culture
What is the result of a non
supportive culture?

29. Develop a supportive Organisation culture
How?
• L&D represented at top
• Tireless champion
• Include L&D in Org’s Objectives
• Include L&D in managers job
descriptions and reviews
• Training must make a difference &
be seen to make a difference

30. Before During After
Do a needs Support
analysis the learner
Develop a supportive Organisation
culture

31. Before During After
Develop learner buy-in to training

32. Develop learner buy-in to training
I already know
I don’t have Its not relevant
that stuff
the time
Why me?

33. Develop learner buy-in to training
During
Before After

34. Develop learner buy-in to training
Before Make sure training arises from
identified need
Manager/supervisor meets
with delegate
Trainer makes contact with
delegate

35. Develop learner buy-in to training
During Trainer develops rapport
Objectives and WIIFM at start
Trainer makes use of adult
learning principles

36. Develop learner buy-in to training
After Coaching and support
Follow up with supervisor
Provide resources

37. Before During After
Review training material

38. Review training material
Analyse
needs
Develop
Evaluate
Solutions
Implement
solution

39. Review training material
Evaluate IMPACT
ON THE
ORGANISATION
Level 4
IMPROVED
JOB
LEARNING PERFORMANCE
OBJECTIVES
LEARNER
REACTION Level 3
Level 2
Level 1

40. Before During After
Develop
the trainer

41. Develop the trainer
Subject matter
expert
Unconsciously
Competent
Consciously
Competent
Novice
Consciously
Incompetent
Unconsciously
Incompetent

42. Develop the trainer
Conscious of their Unconscious Competence
TRAINER
Unconsciously
Competent
Consciously
Competent
Consciously
Incompetent
Unconsciously
Incompetent

43. Develop the trainer
content process
(what) (how)
lesson plan

44. Develop the trainer
TIPS
1 2 3 4
Tell Instruct Practice Support

45. Develop the trainer
Be aware of
‘Cognitive Overload’

46. Develop the trainer
YELLOW BLUE ORANGE
BLACK RED GREEN
PURPLE YELLOW RED
ORANGE GREEN BLACK
BLUE RED PURPLE
GREEN BLUE ORANGE

47. Develop the trainer
Learning styles?
VAK
Honey and Mumford
Kolb
4Mat
Multiple intelligences

48. Develop the trainer
Adult Learners 101

49. What is the most common reason for
training Failures? (152 reasons)
Learner not supported 27%
Inadequate needs assessment
13%
Organisation culture not
supportive 12%
Learner not motivated 9%
Training material does not
meet needs 9%
Inadequate trainer skills 7%

50. Before During After
Do a needs Develop the Support the
analysis trainer learner
Develop a supportive Organisation culture
Develop learner buy-in to training
Review the training material

51. IMPROVING
TRAINING
OUTCOMES
Allan Skinner