Smarter Ways of Working in HMRC

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Adam is HMRC’s Smarter Ways of Working Programme Director, accountable for modernising working practices across HMRC’s 60,000 strong workforce by seizing the opportunities provided by investment in improved technology and workplaces. Adam was previously Head of Business Readiness and Benefits Realisation in HMRC’s estates transformation programme, one of the largest infrastructure change programmes in Europe and a key enabler for Smarter Working.

Business

Smarter Ways of Working in HMRC
Adam Altoft – Programme Director
APM Conference – London, 2 May 2019

Focus
Informal
Do Not Disturb
Book and Use
Interact
Amenity
Ambition
500 Properties in 2005
13 Regional Centres
5 Specialist Sites
8 Transitional Sites
170 Offices in 2015
Workspaces
• Aim to be the world’s
most digitally advanced tax
authority
• Modernising systems,
services, and transforming
how we work
• Exceptional and multi-
functional workspaces

4
Belfast
Regional
Centre
opening in
late 2019

Bristol
Regional
Centre
opening in
summer
2019
5

Dual-screens to
enhance productivity
to all staff
Modern smartphones to
enable mobile access for
over 21,000 users
Ultra fast, reliable
networks to harness
cloud based computing
Reliable and efficient
softphones to remove the
need for desk-based handsets
Surface Pros to most staff
enabling greater mobility in
and out of the workplace
Ubiquitous WiFi enabling
video calling from your desk
or anywhere else in the office
Modern, secure, Windows 10
operating system with
Evergreen updates
Cloud based collaboration
platform, Office 365, for all
staff with access on laptop
and smartphone

Transformed estate and technology only takes you so far…
Smarter Ways of Working Programme:
To ensure that the c60k HMRC workforce seizes the opportunities provided by modernised estate and
technology by transforming working practices to:
- Improve productivity
- Improve employee engagement and wellbeing
- Realise associated efficiencies

Culture Change
Trust
Habits
Learning Styles
Self-Service
Digital Ambassadors
Engagement
Productivity
Removing Barriers
Finding Opportunities

Our Approach
How do you swallow
an elephant
Chunk-by-chunk
Rapid, iterative
deliveries
It’s OK to be uncertain…so
long as you keep moving

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