A presentation to Mildura business people at the Southern Cross Business Advisors Business Muster in July 2009.

1. 2020 IT Planning For 2020

7. What can IT do for your business? Reduce business process costs Improve/change service delivery and provide a competitive advantage

8. Some Fundamental Things To Remember About Technology

9. 1020 IT in middle Ages video 2020

10. mash-ups VoIP call centres mobile web services rich media widgets m-this file-sharing AdWords iP-that POD playlists integration eCRM tags WiFi wireless Social networks API video Web 2.0? iPTV RSS targeted banners 3G GPS VOiP Broadband WIKI virtual worlds blogs search AI user-generated POS AJAX

11. Watch Travel Sell Buy Recruit Vote Bank Meet Internet Technology (Web2.0) has/is changing the way we do everything! Learn Market Research Stay up to date FindWork Search Play Interact Collaborate Communicate entertain Find info Evaluate Listen

12. What were you doing in daily life and work 1998? How has your use of technology changed in your personal life in the last 11 years? How has your use of technology changed in your business/industry in the last 11 years?

13. It wasn’t raining when Noah built the ark!

17. Where are we now: At the beginning of the future

18. buaconsulting.com bua-tools.com

19. Align Business and IT What does you business look like? What do I need to measure? Where can technology help me get operational improvements? Where can technology give me a sustainable competitive advantage?

20. Case Study – Automobile Repair Business

22. Eliminate manual input and double entry.

24. Impossible to do with manual reporting.

26. Value-added service to customers.

27. Time spent on telephone with customers reduced.

28. Potential to apply latest technology to website.

31. Reports from New Management and Quoting Systems:

32. Streamline receipting and eliminate errors.

33. Eliminate workaround spreadsheets.

34. MYOB

35. Putting together P/L will eliminate need for manual input into spreadsheets.

37. Company will use video conferencing and web meetingsto train and develop teams from two sites simultaneously.

38. Presentations to be provided and saved online.

40. Wireless connectivity.

41. Access to data “Open-box”.

42. VMware improves hardware utilisation and back-up process – BCP.

45. 2020? A Glimpse Into The FuturePattie Mae video

46. And one last thing Do the business technology utilisation diagnostic at www.bua-tools.com by the end of next week Slides and links to useful sites will be available at www.buaconsulting.com/2020 www.twitter.com/buaconsulting Try our diagnostics at www.bua-tools.com