The Lucerne University of Applied Sciences and Arts invites you to the 2nd the International Summer School Lucerne where the focus will be on “agile business development in a connec- ted world”.
Students from international partner univer- sities are provided insights into various aspects of business development, international management and innovation with the indus- trial internet. The model is based on the design of smart digital services where the ecosystem innovation and the building of new customer value propositions are both core to the support of solution building.
We will work on a practical service problem provided from a major Swiss product manufac- turer based in the B2B2C world. Service design thinking approaches will be used to support the development of new solutions. This will have been completed within a multicultural environ- ment with multidisciplinary teams.
Introduction to HSLU and our teaching methods for the University Florence Shaun West
Introduction to HSLU and our teaching methods
Digital innovation and I4.0 in manufacturing firms
Smart-up for start-ups
We work on industrial problems in a practical way underpinned with academic rigour and application of appropriate theory pragmatically.
The University of Liechtenstein offers Bachelor, Master and Doctoral Degree programmes in Architecture, Business Administration, Entrepreneurship, Financial Services, Information Systems as well as a wide range of continuing eduction programmes.
More information at www.uni.li/studies
Introduction to HSLU and our teaching methods for the University Florence Shaun West
Introduction to HSLU and our teaching methods
Digital innovation and I4.0 in manufacturing firms
Smart-up for start-ups
We work on industrial problems in a practical way underpinned with academic rigour and application of appropriate theory pragmatically.
The University of Liechtenstein offers Bachelor, Master and Doctoral Degree programmes in Architecture, Business Administration, Entrepreneurship, Financial Services, Information Systems as well as a wide range of continuing eduction programmes.
More information at www.uni.li/studies
Svishtov vocational high school “Aleko Konstantinov” - Project 2016 -1-ВG01-КА-101-023476 „E-LEARNING – A NEW APPROACH FOR TEACHING AND LEARNING”
Programme Erasmus+,Key activity 1 „Educational mobility for citizens ", School Education Sector
Welcoming presentation from the 12th Scientix Projects' Networking Event, held at the Future Classroom Lab by European Schoolnet on 5 December 2017. The event was organised in collaboration with the EU-funded PERFORM and GEDII projects.
Innoteach final info-newsletter_03-en-final-newITStudy Ltd.
The InnoTeach project empowers the innovation mind-set in the European Union by way of establishing learning environments in schools which fertilize the grounds for young people to apply innovation principles in problem solving and at the same time learn about entrepreneurship concepts.
ALTA'19 plenary presentation by Gytis CibulskisUp2Universe
"Continuing Professional Development of Teachers‘ Digital Competences: Up2U Project Approach and Lessons Learned" presentation at the International conference ALTA’19
“Advanced Learning Technologies and Applications. Next Generation Learning Environments”
3rd Scientix Conference - 3 minute presentation of the exhibition standsBrussels, Belgium
These slides were displayed during a three minute introduction to each exhibition stand during the 3rd Scientix Conference in Brussels, Belgium, 4-6 May 2018.
Smart Service DesignThe design of smart services in the world of people, pro...Shaun West
You should read this if:
... you want to understand how digital can enable new value propositions for your business
... you want to gain inspiration from real industrial cases
... you want to create a family of smart twin to help your business.
The handbook‘s purpose is to formalize the lessons learnt from an Innosuisse- funded project where over twenty different Digital Twin-based use cases were developed in collaboration between ten partners. During the project, we learnt many things: the Digital Twins helped us create new innovative smart services, formalize tacit knowledge, and improve decision-making. Perhaps most important was that the design of the Digital Twin was best achieved based on (business) questions. The Digital Twin enables the development of Smart Services within complex systems. For this reason, we called the project Smart Twins – not because of the incredible technology but because of the services they supported. The handbook includes sections describing innovation processes for Smart Services, the prototyping phases, and Digital Twin based business models. The handbook also provides hands-on descriptions on how to use methods, tools, and approaches while working on a project focusing on the development of Smart Services. The handbook focuses on complex product-service systems (PSS) composed of people, processes, and things. Product-service systems are all around us, and they are used on a day-to-day basis, e.g., smartphones; they consist of tangible products and many services. Some of the services are more visible than others, remembering that there cannot be (smart) products without a service of some description. Product-service systems can be complex, and with digitalization, complexity increases distinctly. Depending on perspectives, the focus can be on efficiency or out- comes. Considering such product-service systems, it is evident that boundaries are cross-functional and cross-organizational.
Study case about the elements of crisis resilience in DACH manufacturing firm...Shaun West
To understand what has created resilient in DACH manufacturing firms during the COVID-19 pandemic
- Understand the elements that support resilience
- To assess the resilience elements based on processes, technologies and people
COVID-19 has triggered companies to adapt to a new normal state – some firms have been more successful at achieving this than others.
Svishtov vocational high school “Aleko Konstantinov” - Project 2016 -1-ВG01-КА-101-023476 „E-LEARNING – A NEW APPROACH FOR TEACHING AND LEARNING”
Programme Erasmus+,Key activity 1 „Educational mobility for citizens ", School Education Sector
Welcoming presentation from the 12th Scientix Projects' Networking Event, held at the Future Classroom Lab by European Schoolnet on 5 December 2017. The event was organised in collaboration with the EU-funded PERFORM and GEDII projects.
Innoteach final info-newsletter_03-en-final-newITStudy Ltd.
The InnoTeach project empowers the innovation mind-set in the European Union by way of establishing learning environments in schools which fertilize the grounds for young people to apply innovation principles in problem solving and at the same time learn about entrepreneurship concepts.
ALTA'19 plenary presentation by Gytis CibulskisUp2Universe
"Continuing Professional Development of Teachers‘ Digital Competences: Up2U Project Approach and Lessons Learned" presentation at the International conference ALTA’19
“Advanced Learning Technologies and Applications. Next Generation Learning Environments”
3rd Scientix Conference - 3 minute presentation of the exhibition standsBrussels, Belgium
These slides were displayed during a three minute introduction to each exhibition stand during the 3rd Scientix Conference in Brussels, Belgium, 4-6 May 2018.
Smart Service DesignThe design of smart services in the world of people, pro...Shaun West
You should read this if:
... you want to understand how digital can enable new value propositions for your business
... you want to gain inspiration from real industrial cases
... you want to create a family of smart twin to help your business.
The handbook‘s purpose is to formalize the lessons learnt from an Innosuisse- funded project where over twenty different Digital Twin-based use cases were developed in collaboration between ten partners. During the project, we learnt many things: the Digital Twins helped us create new innovative smart services, formalize tacit knowledge, and improve decision-making. Perhaps most important was that the design of the Digital Twin was best achieved based on (business) questions. The Digital Twin enables the development of Smart Services within complex systems. For this reason, we called the project Smart Twins – not because of the incredible technology but because of the services they supported. The handbook includes sections describing innovation processes for Smart Services, the prototyping phases, and Digital Twin based business models. The handbook also provides hands-on descriptions on how to use methods, tools, and approaches while working on a project focusing on the development of Smart Services. The handbook focuses on complex product-service systems (PSS) composed of people, processes, and things. Product-service systems are all around us, and they are used on a day-to-day basis, e.g., smartphones; they consist of tangible products and many services. Some of the services are more visible than others, remembering that there cannot be (smart) products without a service of some description. Product-service systems can be complex, and with digitalization, complexity increases distinctly. Depending on perspectives, the focus can be on efficiency or out- comes. Considering such product-service systems, it is evident that boundaries are cross-functional and cross-organizational.
Study case about the elements of crisis resilience in DACH manufacturing firm...Shaun West
To understand what has created resilient in DACH manufacturing firms during the COVID-19 pandemic
- Understand the elements that support resilience
- To assess the resilience elements based on processes, technologies and people
COVID-19 has triggered companies to adapt to a new normal state – some firms have been more successful at achieving this than others.
Successfully integrating new digital to your existing portfolio of products a...Shaun West
How to successfully integrate digital in the existing portfolio of products and services?
- Understanding the challenges that firms face with digitalization
- Create recommendations for companies to succeed
Digitalization is changing the way firms innovate, and many are struggling with the new forms of innovation and commercialization.
Value-Scope-Price: design and pricing of offerings based on customer value Shaun West
To understand why is price is important
An introduction to value
A pricing framework based on value
An example of pricing
A practical model to help you build up value-based pricing based on practice and theory.
Digital twin enabled services – digital twins and future trendsShaun West
We need to understand digital twins and how they can help us before we can consider future trends and applications.
- Digital twins and complex systems
- Digital twins help us to make decisions and act
- Digital twins must support different outlooks
- Digital twin design
Customer journey mapping a taster for SE-Training.
This is based on research at HSLU with a number of industrial partners. This shows some of the adaptations that we made to move journey mapping to the B2B environment. We have two publications behind this work.
To provide an insight into service innovation:
- Service innovation within product-service systems
- Key concepts for service innovation
- Some tools for service innovation
- Reflections
The insights are based on having developed and delivered services in an industrial environment and now leading research in product-service system innovation.
Foresighting the Future to Create Actionable InnovationShaun West
This presentation project is focused on foresight or longer-term radical innovation based on a planning model of three horizons, highly actionable. The presentation describes a model initially developed by the principal researchers at Stanford University for long-term innovation. The model has been proven to work with European firms (e.g., Airbus, Syngenta, Volvo); however, it requires further changes to adapt it to Switzerland. The dominant model addresses three innovation horizons, whereas we want to extend it to four horizons.
The presentation described some reflections on further refinements in the process, including adding Horizon 4, which we think should lead to a self-help “foresight cookbook”.
This will be achieved by describing the approaches through an action research approach that will allow for reflection from multiple workshops with both firms and mixed student groups (with up to 200 international students).
The work presented will describe three key results of the study: • an actionable foresight innovation process;
some of the radical innovations that have come out of the processes;
• clarify how this can help firms be more innovative in a changing environment.
The weakness within the firms of the approach has been associated with the “innovation readiness and capacity” of the firm. The researchers consider that this needs to be measured so that innovation can be more readily accepted. To do this they present an innovation readiness check (based on a survey methodology) to help measure this key success factor.
Value propositions enabled by digital twins in the context of servitization v002Shaun West
Purpose: The motivation of this paper is to investigate how digital twins can enable the design of new value propositions in digitally enabled servitization. This is important, as the application of this technology is an opportunity to deliver new value propositions for customers, and for the supplier to gain deeper understanding of the actual performance of the equipment (Kowalkowski and Ulaga, 2017). This builds upon the assessment of service value co-creation supported by digital twin technologies (Meierhofer & West, 2019).
Design/Methodology/Approach: Ten cases have been assessed in this paper using different dimensions, and a cross-case analysis to consider value co-creation, value measures, support to the value proposition, and the servitization context. All of the cases are from an Innosuisse-supported project in Switzerland and were selected for their diversity.
Findings: Classifying the digital twins by service proved useful to understand each one and its position within the business system. Knowing which business functions the twin supports helps to identify and confirm value co-creation opportunities as well as the possible areas impacted. It also provides different servitization perspectives that can support new and disruptive models, which is helpful for firms looking for new services to support their customers. The lifecycle perspective confirms the links between different phases and can provide new insight for the development of digital twins. The cross case analysis confirmed that a digital twin could support the development of new value positions within the context of servitization, as well as allow others (e.g., installers or asset owners) to develop and sell their own value solutions.
DARE2HACK: Crowdsourcing ideas through hackathonsShaun West
Organizations are continuously looking for ways to transform by adopting new practices and technologies in order to become more competitive. They target business growth by increasing their efficiencies, by improving their internal operations and/or delivering novel value-added products and services. This is not easy to accomplish, as it requires defining a new strategy, changing the way of working, training and engaging employees and interacting with the customers to address different global trends
Avatars and journey mapping for application in industrial product service sy...Shaun West
Motivation
With increasing complexity in the design of product service systems it is become more difficult to understand what is needed, when and why to keep it operational
Research question
“how can the traditional customer journey mapping process be modified to better support customer journeys in industrial environments where there are many individual interactions over the operational life cycle?”
Using the perspective of asset management to create value for Smart Operation...Shaun West
To understand the value of the asset management perspective for Smart Services
To provide some examples to show how the perspective of Asset Management can create more value for Smart Operations and Smart Maintenance
Smart Maintenance Conference, Zürich 12-13 February 2020
Understanding the barriers that are slowing the digital transformation?Shaun West
Firms have found that there are challenges to adopting new ways of working
... what are the barriers in a Swiss-centric
industrial context?
... how to support firms to overcome these challenges?
Industrie 2025, F&E Konferenz zur Industrie 4.0 5 February 2020
Digital twin based services for decision support over the product lifecycleShaun West
This presentation is based on an Innosuisse funded project with ten partners to demonstrate how the digital twin can support decision making over the product life cycle.
Industrie 2025, F&E Konferenz zur Industrie 4.0 5 February 2020
Hidden services in the lighting industry - from free to feeShaun West
The purpose of this paper is to identify hidden services that were given away for free with the product and create a new service offering for a manufacturer that sells luminaires (e.g., lamps and lighting systems) to electrical installers. To identify the services that are given for free with the product, a survey was developed, targeting Swiss electrical installers, to analyze the pre- and post-sales activities that the firm delivered. The identification of the intangibles was initially undertaken by creating a journey for the pre-sales, post-sales and execution phases of typical transactions, based on interviews with the employees and supported by the literature research. The survey (n=68) provided insights into the intangibles that the firm delivered based on the analysis of perceived importance and satisfaction. Further, insights were obtained from five interviews with customers. The analysis of the survey and the interviews identified services that customers valued; service definitions were created for each of the 'hidden services' that were identified from the analysis. Using a modular approach to service definitions, two extreme modular offers were developed: a minimalistic offering and an 'inclusive' offering for the pre- and post- sales; both had options built on standard modules.
Ecosystem Innovation for Pharma Supply ChainsShaun West
How can the ecosystem mapping process be improved to develop better understanding of market dynamics for better decision making by investigating two pharmaceutical supply chains?
Problem:
… existing models for supply chains over oversimplify the situation and failing to integrate people, processes and digital technologies
Purpose
… to show the current state of pharma supply chains
… to show how the ecosystem perspective provided new insights
GBX EventsSupply Chain Innovation Summit 2019,Barcelona, 21 November 2019
Shaun West & Michael Huonder
Digital twins as an enabler for servicesShaun West
WinLink Breakfast meeting Wintertur, 7 November 2019
Shaun West & Oliver Stoll (HSLU)
Jürg Meierhofer (ZHAW)
To described what a Digital Twin is and how it can be transformed to a Smart Service Twin that supports service delivery.
- Describe what a Digital Twin is and what it can do
- Demonstrate that Digital Twins are a service enabler
- Provide examples of Smart Twins develop in Switzerland
- Provide you with a pathway for Smart Twin development
Service Operations Management ChallengesShaun West
To present service challenges and discuss how we overcame the barriers. The presentation was made at ServiceMax's CSO
Summit 2019, Chicago, USA, 22 October 2019.
This work is based on three studies with collaboration of four universities (Paolo Gaiardelli <paolo.gaiardelli@unibg.it>, Tim Baines <t.baines@aston.ac.uk> and Nicola Saccani <nicola.saccani@unibs.it>).
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
1. FH Zentralschweiz
Technik & Architektur
Lucerne University of
Applied Sciences and Arts
LUCERNE
SUMMER SCHOOL
INTERNATIONAL
2nd–6thSeptember2019Designofsmartdigitalservices
2. • 5-day block week working with a Swiss firm
where successful participation provides 3 ECTS
• All lectures are in English
• Accommodation and lunch are provided to
visiting students for 5 days (2-6 September)
• Participants from abroad are expected to
arrive in Lucerne in time for the welcome
event on Sunday 1 September at 7:30 p.m.
• The social event, group working and
co-operation with the firm are designed to
bring people together and broadening
horizons.
• The target students are 2nd and 3rd year
students
• Applications can only be made via your local
international office
The Lucerne University of Applied Sciences and
Arts invites you to the 2nd the International
Summer School Lucerne where the focus will be
on “agile business development in a connec-
ted world”.
Students from international partner univer-
sities are provided insights into various aspects
of business development, international
management and innovation with the indus-
trial internet. The model is based on the design
of smart digital services where the ecosystem
innovation and the building of new customer
value propositions are both core to the support
of solution building.
We will work on a practical service problem
provided from a major Swiss product manufac-
turer based in the B2B2C world. Service design
thinking approaches will be used to support the
development of new solutions. This will have
been completed within a multicultural environ-
ment with multidisciplinary teams.
Please note:
The number of participants is limited.
Participants must be nominated by June 21th
2019.
About the International
Summer School Lucerne
Lucerne University of Applied
Science and Arts Lucerne
The International Summer School “agile business development in a connected world” Lucerne taking
place in Lucerne over the period 2 September to 6 September
More information and application
• For more information about the International Summer School Lucerne 2019 please visit:
• www.facebook.com/International.Summer.School.Lucerne
• For more information about the Lucerne University of Applied Sciences and Arts visit:
• www.hslu.ch
• Join our official Facebook page of the International Summer School Lucerne, get connected with other partici-
pants, and receive valuable information about our University, the program of the International Summer School
2019 and Lucerne.