This document provides information about P. Vishak, a first year MBA student studying Business Analytics at Bharathiyar University. It discusses the trends of SMAC - social media, mobility, analytics, and cloud computing. It explains how each component of SMAC impacts business operations and customer interactions. Specifically, it describes how social media and mobile technologies change communication and commerce, while analytics and cloud computing allow businesses to access and analyze large amounts of customer data in real-time to quickly adapt to changing markets. The document indicates analytics has the greatest impact and will continue growing as more objects generate petabytes of digital data daily.