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MAGERO GUMO,  MBA Wharton  Director Shared Services Directorate of eGovernment [email_address] 09 December 2010
eGovernments Mandate ,[object Object]
What is IT Shared Services? ,[object Object]
[object Object],Why Shared Services? Government  Ministry IT Dept. User Tools Data Mgmt Procurement Government  Ministry IT Dept. User Tools Data Mgmt Procurement Government  Ministry IT Dept. User Tools Data Mgmt Procurement Government  Ministry IT Dept. HR Finance Procurement ,[object Object],[object Object],[object Object],[object Object],Government  Ministry IT Dept. User Tools Data Mgmt Procurement Government  Ministry IT Dept. User Tools Data Mgmt Procurement Government  Ministry IT Dept. User Tools Data Mgmt Procurement Government  Ministry IT Dept. HR Finance Procurement Government  Ministry IT Dept. User Tools Data Mgmt Procurement Government  Ministry IT Dept. User Tools Data Mgmt Procurement Government  Ministry IT Dept. User Tools Data Mgmt Procurement Local  Authority IT Dept. HR Finance Procurement Government  Ministry IT Dept. User Tools Data Mgmt Procurement Government  Ministry IT Dept. User Tools Data Mgmt Procurement Government  Ministry IT Dept. User Tools Data Mgmt Procurement Parastatals IT Dept. HR Finance Procurement
[object Object],Why Shared Services? Government  Ministry IT Dept. User Tools Data Mgmt Procurement Government  Ministry IT Dept. User Tools Data Mgmt Procurement Government  Ministry IT Dept. User Tools Data Mgmt Procurement Government  Ministry IT Dept. HR Finance Procurement Shared Services Centre HR Shared Services Finance Shared Services Procurement Shared Services Local  Authority Parastatals 8 IT Shared Services Government  Ministry IT Dept. User Tools Data Mgmt Procurement Government  Ministry IT Dept. User Tools Data Mgmt Procurement Government  Ministry IT Dept. User Tools Data Mgmt Procurement Government  Ministry IT Dept. HR Finance Procurement Government  Ministry IT Dept. User Tools Data Mgmt Procurement Government  Ministry IT Dept. User Tools Data Mgmt Procurement Government  Ministry IT Dept. User Tools Data Mgmt Procurement IT Dept. HR Finance Procurement Government  Ministry IT Dept. User Tools Data Mgmt Procurement Government  Ministry IT Dept. User Tools Data Mgmt Procurement Government  Ministry IT Dept. User Tools Data Mgmt Procurement IT Dept. HR Finance Procurement
[object Object],Lack of data and information management Database Name: John Doe Date of Birth: 07/12/1980 Personal ID: 23909871 Finance E-Government Immigration Judiciary State Law Infrastructure Applications Digitalization IT Enabled Initiatives (Examples) Name: Kamau Nzioki Date of Birth: 07/12/1980 Personal ID: 23909871 Information: Vehicle Registration Passport/Visa Tax Records Criminal Records ... … Database >Vehicle Reg Database >Passport/Visa Database >Tax Records Database >Criminal Records …
Kenya IT Shared Services in a Cloud ,[object Object],Local Government Quasi Government organisations IT Shared Services Cloud Provide content, utilise services I nfrastructure Services Citizen Services (e.g. Web, Lands, Immigration) Ministry Functions (HR, Finance, Procurement) Application Interoperability Disaster Recovery Site Central Government Public Access (home, internet kiosk, PDA)
Government Info-Structure enabled by Shared Services Structured Government data (Info-Structure) will become the technological asset at the heart of Government Business Processes.  INFO-STRUCTURE Government IT Shared Service Centre Government Policy Legal Frameworks Access Privacy Security Civil Service Single Version of Truth
Multi-channel, single window access to Government ,[object Object],Users Access Channels Portal IT Shared Services Cloud Citizen Services Operational Applications The Single Version of Truth Infrastructure ,[object Object],[object Object],[object Object]
Shared Services as enabler for Citizen Focused Services ,[object Object],[object Object],Current State Target State 1 Citizen travels to Nairobi to make an Application (e.g. for a Birth Certificate) 2 Citizen queues for an application form in the Ministry.  Citizen returns home to fill in the Application.  3 4 Citizen travels to Nairobi to submit the Application by paper.  5 Ministry processes the application and may request by letter further information from the Citizen.  6 Citizen travels to Nairobi to receive final documents. For Birth Certificates this has been known to take 2 years.  7 Citizen receives final documents 1 Citizen accesses Government Portal for Application.  2 Citizen completes application online.  3 4 Online processing speeds up the end to end lifecycle of applications.  5 Citizen downloads final documents securely and officially from Government Portal. Ministry processes the application and may request further information from the Citizen by email.
Shared Services as enabler for Citizen Focused Services ,[object Object],[object Object],Shared Services Integration Platform Diving License Registration Motor Accident Reporting Public E-Ticketing Vehicle Purchasing / Hire Traffic Cameras / CCTV Vehicle Insurance Driving Test Booking
What could this meant to eDairy?
eGovernment Shared Services enabling eDairy Government-wide eRegistry of persons, assets and businesses Business Intelligence and Data Management Solutions Government Portal and Enterprise Content Management
[object Object]

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E government shared services and the edairy project final 8 dec 2010-v0.2

  • 1. MAGERO GUMO, MBA Wharton Director Shared Services Directorate of eGovernment [email_address] 09 December 2010
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. Government Info-Structure enabled by Shared Services Structured Government data (Info-Structure) will become the technological asset at the heart of Government Business Processes. INFO-STRUCTURE Government IT Shared Service Centre Government Policy Legal Frameworks Access Privacy Security Civil Service Single Version of Truth
  • 9.
  • 10.
  • 11.
  • 12. What could this meant to eDairy?
  • 13. eGovernment Shared Services enabling eDairy Government-wide eRegistry of persons, assets and businesses Business Intelligence and Data Management Solutions Government Portal and Enterprise Content Management
  • 14.