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THE SOCIAL MEDIA MARKETING STRATEGY
OBJECTIVES
Raise Awareness of SLICE magazine
Increase SLICE Product Sales
Enhance SLICE Brand Experience
Target Readers
PrimaryPrimary
• Ages 18 to 28 years old
• Age range part of World’s largest
demographic grouping in 2014
• Included in 40.78% (25 – 54 years old)
of the world population at 7.1 billion
Young Adults
Young adults interested
in food journalism and
lifestyle
Young adults interested
in food journalism and
lifestyle
SecondarySecondary
Readers who are design
enthusiasts with a soft
spot for minimalism
Readers who are design
enthusiasts with a soft
spot for minimalism
Attract, Engage, Convert Fans: Instagram (@slicemag)
Target AudienceTarget Audience
Young adults and potential
readers on Instagram
Young adults and potential
readers on Instagram
Marketing CampaignMarketing Campaign
• @slicemag will launch an ongoing story-
telling campaign #streetslice
• Followers can tag their posts to be
featured on @slicemag and win
exclusive gift bags.
• @slicemag will be on the search for
brand advocates, directing interest back
to the magazine
• Use social media influencers to promote
pre-order sales
• Direct traffic from Instagram back to
SLICE Facebook page
• Build excitement leading up to launch
event. Engage with followers through
surprise giveaways.
• @slicemag will launch an ongoing story-
telling campaign #streetslice
• Followers can tag their posts to be
featured on @slicemag and win
exclusive gift bags.
• @slicemag will be on the search for
brand advocates, directing interest back
to the magazine
• Use social media influencers to promote
pre-order sales
• Direct traffic from Instagram back to
SLICE Facebook page
• Build excitement leading up to launch
event. Engage with followers through
surprise giveaways.
Business ObjectivesBusiness Objectives ImpactImpact
Brand AwarenessBrand Awareness
Data CollectionData Collection
Customer AcquisitionCustomer Acquisition
Increase ProfitsIncrease Profits
Increase LoyaltyIncrease Loyalty
Attract, Engage, Convert Fans: Facebook
Target AudienceTarget Audience
Older fans who are active on
Facebook compared to Instagram
& Potential Advertisers
Older fans who are active on
Facebook compared to Instagram
& Potential Advertisers
Marketing CampaignMarketing Campaign
• Encourage use of Instagram to direct traffic
back to SLICE Facebook page
• Build excitement leading up to launch event.
Engage with followers through surprise
giveaways
• Introduce interactive in-app game as part of
sustenance efforts
• Encourage fans from all over the world to take
part in the two-week challenge
• Create viral marketing through friend
invitation. Users can earn more points by
sending challenges to their friends and scores
will be tracked and tallied accordingly
• Top 3 winners will receive a $200 gift bag and
complimentary 4-issue subscription.
• Encourage use of Instagram to direct traffic
back to SLICE Facebook page
• Build excitement leading up to launch event.
Engage with followers through surprise
giveaways
• Introduce interactive in-app game as part of
sustenance efforts
• Encourage fans from all over the world to take
part in the two-week challenge
• Create viral marketing through friend
invitation. Users can earn more points by
sending challenges to their friends and scores
will be tracked and tallied accordingly
• Top 3 winners will receive a $200 gift bag and
complimentary 4-issue subscription.
Business ObjectivesBusiness Objectives ImpactImpact
Brand AwarenessBrand Awareness
Data CollectionData Collection
Customer AcquisitionCustomer Acquisition
Increase ProfitsIncrease Profits
Increase LoyaltyIncrease Loyalty
• Encourage use of Instagram to direct traffic
back to SLICE Facebook page
• Build excitement leading up to launch event.
Engage with followers through surprise
giveaways
• Introduce interactive in-app game as part of
sustenance efforts
• Encourage fans from all over the world to take
part in the two-week challenge
• Create viral marketing through friend
invitation. Users can earn more points by
sending challenges to their friends and scores
will be tracked and tallied accordingly
• Top 3 winners will receive a $200 gift bag and
complimentary 4-issue subscription.
• Encourage use of Instagram to direct traffic
back to SLICE Facebook page
• Build excitement leading up to launch event.
Engage with followers through surprise
giveaways
• Introduce interactive in-app game as part of
sustenance efforts
• Encourage fans from all over the world to take
part in the two-week challenge
• Create viral marketing through friend
invitation. Users can earn more points by
sending challenges to their friends and scores
will be tracked and tallied accordingly
• Top 3 winners will receive a $200 gift bag and
complimentary 4-issue subscription.
Commitment & Success Measurement: Instagram
Key MetricsKey Metrics
• Followers
• Engagement Rate: Likes,
Comments
• Hashtag tracking: #slicemag
#streetslice
• Highest engagement from user-
generated content – to determine
successful brand advocates
• Followers
• Engagement Rate: Likes,
Comments
• Hashtag tracking: #slicemag
#streetslice
• Highest engagement from user-
generated content – to determine
successful brand advocates
CommitmentCommitment
• Daily posting
• 2 ~ 3 times a day
• Usually in the day
• Videos over the weekend
• Daily posting
• 2 ~ 3 times a day
• Usually in the day
• Videos over the weekend
3-month Goals3-month Goals
• 1k followers
• Average of 100 likes per post
• Daily user-generated contribution
in #slicemag and #streetslice
• 60% of followers reside in
Singapore
• 25% of product sales to come
from discount codes released by
social media influencers
• 1k followers
• Average of 100 likes per post
• Daily user-generated contribution
in #slicemag and #streetslice
• 60% of followers reside in
Singapore
• 25% of product sales to come
from discount codes released by
social media influencers
Commitment & Success Measurement: Facebook
Key MetricsKey Metrics
• Followers
• Engagement Rate: Likes,
Comments
• Profiling through data capturing by
surveys and Facebook Insights
• Followers
• Engagement Rate: Likes,
Comments
• Profiling through data capturing by
surveys and Facebook Insights
CommitmentCommitment
• 4 ~ 5 times a week
• Once a day
• Usually in mornings or at night
• No timing restrictions on
weekends
• 4 ~ 5 times a week
• Once a day
• Usually in mornings or at night
• No timing restrictions on
weekends
3-month Goals3-month Goals
• 1k fans / likes
• Average of 100 likes per post
• Daily user-generated contribution
in #slicemag and #streetslice
• 60% of followers reside in
Singapore
• 1k fans / likes
• Average of 100 likes per post
• Daily user-generated contribution
in #slicemag and #streetslice
• 60% of followers reside in
Singapore
• Average Conversation Rate: 50
• At least 500 referals from in-app
game
• 25% of product sales to come
from discount codes released on
Facebook
• Average Conversation Rate: 50
• At least 500 referals from in-app
game
• 25% of product sales to come
from discount codes released on
Facebook
3-month Goals3-month Goals
Crisis Communication: Positive Feedback and Enquiries
Assess the messageAssess the message
Do you want to respond?Do you want to respond?
Yes
No
No responseNo response
Can you add value to the response?Can you add value to the response? Thank user for taking time to provide feedback.Thank user for taking time to provide feedback.
Respond in relation to feedback and share.
Thank the user.
Respond in relation to feedback and share.
Thank the user.
No
Yes
Crisis Communication: Negative Feedback Response Guide
Yes
Evaluate purpose of
comment
Evaluate purpose of
comment
Unhappy reader?Unhappy reader?
No
Yes
Serial Complainer?Serial Complainer?
Trouble-maker?Trouble-maker?
No
Yes
Yes
Take action to fix the
issue. Let the
commenter know that
action has been taken.
Take action to fix the
issue. Let the
commenter know that
action has been taken.
Are the facts correct?Are the facts correct?
Does reader need
more info?
Does reader need
more info?
Politely correct the
facts.
Politely correct the
facts.
Yes
No
Are the facts correct?Are the facts correct?
Yes
Monitor post before
deciding on action
Monitor post before
deciding on action
Yes
Is the problem being
fixed?
Is the problem being
fixed?
Explain what is being
done to fix the issue.
Explain what is being
done to fix the issue.
No Still unhappy?Still unhappy?
Yes
Conclusion
Through driving awareness, we can enhance SLICE’s brand
experience and product sales. The proposed
communications strategy on Facebook and Instagram as great
viral marketing power that can strengthen SLICE as a brand in
diverse ways.
Through driving awareness, we can enhance SLICE’s brand
experience and product sales. The proposed
communications strategy on Facebook and Instagram as great
viral marketing power that can strengthen SLICE as a brand in
diverse ways.

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SL/CE MAGAZINE - The Social Media Strategy

  • 1. THE SOCIAL MEDIA MARKETING STRATEGY
  • 2. OBJECTIVES Raise Awareness of SLICE magazine Increase SLICE Product Sales Enhance SLICE Brand Experience
  • 3. Target Readers PrimaryPrimary • Ages 18 to 28 years old • Age range part of World’s largest demographic grouping in 2014 • Included in 40.78% (25 – 54 years old) of the world population at 7.1 billion Young Adults Young adults interested in food journalism and lifestyle Young adults interested in food journalism and lifestyle SecondarySecondary Readers who are design enthusiasts with a soft spot for minimalism Readers who are design enthusiasts with a soft spot for minimalism
  • 4. Attract, Engage, Convert Fans: Instagram (@slicemag) Target AudienceTarget Audience Young adults and potential readers on Instagram Young adults and potential readers on Instagram Marketing CampaignMarketing Campaign • @slicemag will launch an ongoing story- telling campaign #streetslice • Followers can tag their posts to be featured on @slicemag and win exclusive gift bags. • @slicemag will be on the search for brand advocates, directing interest back to the magazine • Use social media influencers to promote pre-order sales • Direct traffic from Instagram back to SLICE Facebook page • Build excitement leading up to launch event. Engage with followers through surprise giveaways. • @slicemag will launch an ongoing story- telling campaign #streetslice • Followers can tag their posts to be featured on @slicemag and win exclusive gift bags. • @slicemag will be on the search for brand advocates, directing interest back to the magazine • Use social media influencers to promote pre-order sales • Direct traffic from Instagram back to SLICE Facebook page • Build excitement leading up to launch event. Engage with followers through surprise giveaways. Business ObjectivesBusiness Objectives ImpactImpact Brand AwarenessBrand Awareness Data CollectionData Collection Customer AcquisitionCustomer Acquisition Increase ProfitsIncrease Profits Increase LoyaltyIncrease Loyalty
  • 5. Attract, Engage, Convert Fans: Facebook Target AudienceTarget Audience Older fans who are active on Facebook compared to Instagram & Potential Advertisers Older fans who are active on Facebook compared to Instagram & Potential Advertisers Marketing CampaignMarketing Campaign • Encourage use of Instagram to direct traffic back to SLICE Facebook page • Build excitement leading up to launch event. Engage with followers through surprise giveaways • Introduce interactive in-app game as part of sustenance efforts • Encourage fans from all over the world to take part in the two-week challenge • Create viral marketing through friend invitation. Users can earn more points by sending challenges to their friends and scores will be tracked and tallied accordingly • Top 3 winners will receive a $200 gift bag and complimentary 4-issue subscription. • Encourage use of Instagram to direct traffic back to SLICE Facebook page • Build excitement leading up to launch event. Engage with followers through surprise giveaways • Introduce interactive in-app game as part of sustenance efforts • Encourage fans from all over the world to take part in the two-week challenge • Create viral marketing through friend invitation. Users can earn more points by sending challenges to their friends and scores will be tracked and tallied accordingly • Top 3 winners will receive a $200 gift bag and complimentary 4-issue subscription. Business ObjectivesBusiness Objectives ImpactImpact Brand AwarenessBrand Awareness Data CollectionData Collection Customer AcquisitionCustomer Acquisition Increase ProfitsIncrease Profits Increase LoyaltyIncrease Loyalty • Encourage use of Instagram to direct traffic back to SLICE Facebook page • Build excitement leading up to launch event. Engage with followers through surprise giveaways • Introduce interactive in-app game as part of sustenance efforts • Encourage fans from all over the world to take part in the two-week challenge • Create viral marketing through friend invitation. Users can earn more points by sending challenges to their friends and scores will be tracked and tallied accordingly • Top 3 winners will receive a $200 gift bag and complimentary 4-issue subscription. • Encourage use of Instagram to direct traffic back to SLICE Facebook page • Build excitement leading up to launch event. Engage with followers through surprise giveaways • Introduce interactive in-app game as part of sustenance efforts • Encourage fans from all over the world to take part in the two-week challenge • Create viral marketing through friend invitation. Users can earn more points by sending challenges to their friends and scores will be tracked and tallied accordingly • Top 3 winners will receive a $200 gift bag and complimentary 4-issue subscription.
  • 6. Commitment & Success Measurement: Instagram Key MetricsKey Metrics • Followers • Engagement Rate: Likes, Comments • Hashtag tracking: #slicemag #streetslice • Highest engagement from user- generated content – to determine successful brand advocates • Followers • Engagement Rate: Likes, Comments • Hashtag tracking: #slicemag #streetslice • Highest engagement from user- generated content – to determine successful brand advocates CommitmentCommitment • Daily posting • 2 ~ 3 times a day • Usually in the day • Videos over the weekend • Daily posting • 2 ~ 3 times a day • Usually in the day • Videos over the weekend 3-month Goals3-month Goals • 1k followers • Average of 100 likes per post • Daily user-generated contribution in #slicemag and #streetslice • 60% of followers reside in Singapore • 25% of product sales to come from discount codes released by social media influencers • 1k followers • Average of 100 likes per post • Daily user-generated contribution in #slicemag and #streetslice • 60% of followers reside in Singapore • 25% of product sales to come from discount codes released by social media influencers
  • 7. Commitment & Success Measurement: Facebook Key MetricsKey Metrics • Followers • Engagement Rate: Likes, Comments • Profiling through data capturing by surveys and Facebook Insights • Followers • Engagement Rate: Likes, Comments • Profiling through data capturing by surveys and Facebook Insights CommitmentCommitment • 4 ~ 5 times a week • Once a day • Usually in mornings or at night • No timing restrictions on weekends • 4 ~ 5 times a week • Once a day • Usually in mornings or at night • No timing restrictions on weekends 3-month Goals3-month Goals • 1k fans / likes • Average of 100 likes per post • Daily user-generated contribution in #slicemag and #streetslice • 60% of followers reside in Singapore • 1k fans / likes • Average of 100 likes per post • Daily user-generated contribution in #slicemag and #streetslice • 60% of followers reside in Singapore • Average Conversation Rate: 50 • At least 500 referals from in-app game • 25% of product sales to come from discount codes released on Facebook • Average Conversation Rate: 50 • At least 500 referals from in-app game • 25% of product sales to come from discount codes released on Facebook 3-month Goals3-month Goals
  • 8. Crisis Communication: Positive Feedback and Enquiries Assess the messageAssess the message Do you want to respond?Do you want to respond? Yes No No responseNo response Can you add value to the response?Can you add value to the response? Thank user for taking time to provide feedback.Thank user for taking time to provide feedback. Respond in relation to feedback and share. Thank the user. Respond in relation to feedback and share. Thank the user. No Yes
  • 9. Crisis Communication: Negative Feedback Response Guide Yes Evaluate purpose of comment Evaluate purpose of comment Unhappy reader?Unhappy reader? No Yes Serial Complainer?Serial Complainer? Trouble-maker?Trouble-maker? No Yes Yes Take action to fix the issue. Let the commenter know that action has been taken. Take action to fix the issue. Let the commenter know that action has been taken. Are the facts correct?Are the facts correct? Does reader need more info? Does reader need more info? Politely correct the facts. Politely correct the facts. Yes No Are the facts correct?Are the facts correct? Yes Monitor post before deciding on action Monitor post before deciding on action Yes Is the problem being fixed? Is the problem being fixed? Explain what is being done to fix the issue. Explain what is being done to fix the issue. No Still unhappy?Still unhappy? Yes
  • 10. Conclusion Through driving awareness, we can enhance SLICE’s brand experience and product sales. The proposed communications strategy on Facebook and Instagram as great viral marketing power that can strengthen SLICE as a brand in diverse ways. Through driving awareness, we can enhance SLICE’s brand experience and product sales. The proposed communications strategy on Facebook and Instagram as great viral marketing power that can strengthen SLICE as a brand in diverse ways.

Editor's Notes

  1. All images from readcereal.com
  2. 1k followers Average of 100 likes per post Daily user-generated contribution in #slicemag and #streetslice