This document provides guidance on proper documentation procedures for high-rise security management. It discusses the importance of accurately documenting daily activities, incidents, and accidents. Various report forms are recommended, such as daily reports, serious incident reports, and workplace accident reports. Guidelines are given for completing these reports thoroughly yet objectively. Managers are advised to review reports for quality and provide training to staff on documentation standards. Monthly compilation of incident reports for property managers is also recommended.
If your company needs to submit a Security Project Proposal Template PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/33fY64I
What Is Value Added For Security Guard Company Clients?OfficerReports.com
Companies can decommoditize their guard services by wrapping additional services or products around the current service thereby creating value added. Here is what that means in real life.
If your company needs to submit a Security Project Proposal Template PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/33fY64I
What Is Value Added For Security Guard Company Clients?OfficerReports.com
Companies can decommoditize their guard services by wrapping additional services or products around the current service thereby creating value added. Here is what that means in real life.
Requirements quality management - how to deal with requirements quality all a...The REUSE Company
The presentation deals with the impact of low quality requirements, the Systems and Requirements Engineering life-cycles, Requirements Authoring and The Requirements Quality Suite.
These are basic skill set, duty responsibility and his ability to do the assigned work. The requirement of client is also mentioned to make process proper.
Incident ResponseAs a security professional, you will.docxMARRY7
Incident Response
A
s a security professional, you will be versed in a number of different
technologies and techniques, each designed to prevent an attack and secure
the organization. Each of the techniques you will learn is meant to prevent
an attack or limit its scope, but the reality is that attacks can and will happen, and
the techniques you have learned in this course cannot ever be guaranteed to stop
an attack from penetrating your organization. As a security professional, this is
a reality that you will have to accept.
Once you have accepted that an attack will inevitably penetrate your organization
at some point, your job now becomes knowing how to respond to these situations.
This is the role of incident response. Incident response, as the name implies, is the
process of how you and your organization will respond to a security incident when
it occurs. Although security incidents are bound to occur, you shouldn’t sit by and
let them happen. You have to know, in some detail, how you will respond.
Incident response includes those details. If you respond incorrectly to an incident,
you could make a bad situation worse. For example, not knowing what to do,
whom to call, or what the chain of command is in these situations would potentially
do further damage.
Finally, incident response may have a legal aspect. Security incidents are often
crimes, and so you must take special care when responding. When you decide to
pursue criminal charges, you move from the realm of just responding to performing
a formal investigation. The formal investigation will include special techniques
for gathering and processing evidence for the purpose of potentially prosecuting
the criminal later.
This chapter investigates and examines the various aspects of incident response
and ways to plan and design a process for responding to that breach in your
organization.
336
14
CHAPTER
Chapter 14 Topics
This chapter covers the following topics and concepts:
• What a security incident is
• What the process of incident response is
• What incident response plans (IRPs) are
• What planning for disaster and recovery is
• What evidence handling and administration is
• What requirements of regulated industries are
Chapter 14 Goals
When you complete this chapter, you will be able to:
• List the components of incident response
• List the goals of incident response
What Is a Security Incident?
A security incident in an organization is a serious event that can occur at any point from
the desktop level to the servers and infrastructure that make the network work. A security
incident can be anything including accidental actions that result in a problem up to and
including the downright malicious. Regardless of why a security incident occurred, the
organization must respond appropriately.
A security incident can cover a lot of different events, but to clarify what constitutes
a security incident, the following guidelin ...
66Chapter 3Security Surveys and the AuditLawrence .docxblondellchancy
66
Chapter 3
Security Surveys and the Audit
Lawrence J. Fennelly, CPO, CSS, HLC III
A security survey is a critical on-site examination and analysis of a place, which may be an industrial
plant, business, home, or public or private institution to ascertain the present security status, identify
deficiencies or excesses, determine the protection needed, and make recommendations to improve the
overall security. Your survey or audit must include the external and internal complex, as well as the
identification of threats, identify controls, level of risk and your completed risk assessment, which
should include risk analysis, risk identification, and risk evaluation.
It is interesting to note that a definition of as outlined by the British Home Officecrime prevention
Crime Prevention Program—“the anticipation, recognition and appraisal of a crime risk and the
initiation of action to remove or reduce it”—could, in fact, be an excellent description of a security
survey. The only difference, of course, is that a survey generally does not become the “action” as such
but rather a basis for recommendations for action.
This definition can be divided into five components and analyzed so that its implications can be
applied to the development of a working foundation for the security surveyor:
1. How does the anticipation of a crime risk become important to the security or crimeAnticipation.
prevention surveyor? Obviously, a primary objective of a survey is the anticipation or prevention
aspects of a given situation—the pre- or before concept. Thus, an individual who keeps anticipation
in the proper perspective maintains a proper balance in the total spectrum of security surveying. In
other words, the anticipatory stage could be considered a prognosis of further action.
2. What does an individual need to conduct a survey of the relationships betweenRecognition.
anticipation and appraisal? Primarily, the ability to recognize and interpret what seems to be a
crime risk becomes an important skill a security surveyor acquires and develops.
3. The responsibility to develop, suggest, and communicate recommendations is certainlyAppraisal.
a hallmark of any security survey.
4. As defined in this text, a crime risk is the opportunity gained from crime. The totalCrime risk.
elimination of opportunity is most difficult, if not improbable. Therefore, the cost of protection is
measured in (1) protection of depth and (2) delay time. Obviously, the implementation of the
recommendation should not exceed the total (original or replacement) cost of the item(s) to be
protected. An exception to this rule would be human life.
5. This section indicates the phase of aThe initiation of action to remove or reduce a crime risk.
survey in which the recipient of the recommendations decides whether to act, based on the
suggestions (recommendations) set forth by the surveyor. In some cases, the identification of
Co
py
ri
gh
t
@
20
12
.
Bu
tt
er ...
Violence at work
A guide for employers written by the HSE.
This document gives practical advice to help you find out if violence is a
problem for your employees, and if it is, how to tackle it. The advice is aimed
at employers, but should also interest employees and safety representatives.
Requirements quality management - how to deal with requirements quality all a...The REUSE Company
The presentation deals with the impact of low quality requirements, the Systems and Requirements Engineering life-cycles, Requirements Authoring and The Requirements Quality Suite.
These are basic skill set, duty responsibility and his ability to do the assigned work. The requirement of client is also mentioned to make process proper.
Incident ResponseAs a security professional, you will.docxMARRY7
Incident Response
A
s a security professional, you will be versed in a number of different
technologies and techniques, each designed to prevent an attack and secure
the organization. Each of the techniques you will learn is meant to prevent
an attack or limit its scope, but the reality is that attacks can and will happen, and
the techniques you have learned in this course cannot ever be guaranteed to stop
an attack from penetrating your organization. As a security professional, this is
a reality that you will have to accept.
Once you have accepted that an attack will inevitably penetrate your organization
at some point, your job now becomes knowing how to respond to these situations.
This is the role of incident response. Incident response, as the name implies, is the
process of how you and your organization will respond to a security incident when
it occurs. Although security incidents are bound to occur, you shouldn’t sit by and
let them happen. You have to know, in some detail, how you will respond.
Incident response includes those details. If you respond incorrectly to an incident,
you could make a bad situation worse. For example, not knowing what to do,
whom to call, or what the chain of command is in these situations would potentially
do further damage.
Finally, incident response may have a legal aspect. Security incidents are often
crimes, and so you must take special care when responding. When you decide to
pursue criminal charges, you move from the realm of just responding to performing
a formal investigation. The formal investigation will include special techniques
for gathering and processing evidence for the purpose of potentially prosecuting
the criminal later.
This chapter investigates and examines the various aspects of incident response
and ways to plan and design a process for responding to that breach in your
organization.
336
14
CHAPTER
Chapter 14 Topics
This chapter covers the following topics and concepts:
• What a security incident is
• What the process of incident response is
• What incident response plans (IRPs) are
• What planning for disaster and recovery is
• What evidence handling and administration is
• What requirements of regulated industries are
Chapter 14 Goals
When you complete this chapter, you will be able to:
• List the components of incident response
• List the goals of incident response
What Is a Security Incident?
A security incident in an organization is a serious event that can occur at any point from
the desktop level to the servers and infrastructure that make the network work. A security
incident can be anything including accidental actions that result in a problem up to and
including the downright malicious. Regardless of why a security incident occurred, the
organization must respond appropriately.
A security incident can cover a lot of different events, but to clarify what constitutes
a security incident, the following guidelin ...
66Chapter 3Security Surveys and the AuditLawrence .docxblondellchancy
66
Chapter 3
Security Surveys and the Audit
Lawrence J. Fennelly, CPO, CSS, HLC III
A security survey is a critical on-site examination and analysis of a place, which may be an industrial
plant, business, home, or public or private institution to ascertain the present security status, identify
deficiencies or excesses, determine the protection needed, and make recommendations to improve the
overall security. Your survey or audit must include the external and internal complex, as well as the
identification of threats, identify controls, level of risk and your completed risk assessment, which
should include risk analysis, risk identification, and risk evaluation.
It is interesting to note that a definition of as outlined by the British Home Officecrime prevention
Crime Prevention Program—“the anticipation, recognition and appraisal of a crime risk and the
initiation of action to remove or reduce it”—could, in fact, be an excellent description of a security
survey. The only difference, of course, is that a survey generally does not become the “action” as such
but rather a basis for recommendations for action.
This definition can be divided into five components and analyzed so that its implications can be
applied to the development of a working foundation for the security surveyor:
1. How does the anticipation of a crime risk become important to the security or crimeAnticipation.
prevention surveyor? Obviously, a primary objective of a survey is the anticipation or prevention
aspects of a given situation—the pre- or before concept. Thus, an individual who keeps anticipation
in the proper perspective maintains a proper balance in the total spectrum of security surveying. In
other words, the anticipatory stage could be considered a prognosis of further action.
2. What does an individual need to conduct a survey of the relationships betweenRecognition.
anticipation and appraisal? Primarily, the ability to recognize and interpret what seems to be a
crime risk becomes an important skill a security surveyor acquires and develops.
3. The responsibility to develop, suggest, and communicate recommendations is certainlyAppraisal.
a hallmark of any security survey.
4. As defined in this text, a crime risk is the opportunity gained from crime. The totalCrime risk.
elimination of opportunity is most difficult, if not improbable. Therefore, the cost of protection is
measured in (1) protection of depth and (2) delay time. Obviously, the implementation of the
recommendation should not exceed the total (original or replacement) cost of the item(s) to be
protected. An exception to this rule would be human life.
5. This section indicates the phase of aThe initiation of action to remove or reduce a crime risk.
survey in which the recipient of the recommendations decides whether to act, based on the
suggestions (recommendations) set forth by the surveyor. In some cases, the identification of
Co
py
ri
gh
t
@
20
12
.
Bu
tt
er ...
Violence at work
A guide for employers written by the HSE.
This document gives practical advice to help you find out if violence is a
problem for your employees, and if it is, how to tackle it. The advice is aimed
at employers, but should also interest employees and safety representatives.
Discussion Forum.300 wordsInclude at least. words in your powiddowsonerica
Discussion Forum.
300 words
Include at least. words in your posting and at least 250 words in your reply. Indicate at least one source or reference in your original post. Please see syllabus for details on submission requirements.
Discussion Question
Search "scholar.google.com" or your textbook. Discuss what role end-users typically play in incident reporting? Should end users be encouraged to report suspicious occurrences? If so, why; if not, why not. What factors typically influence the end-user decision to report (or not report) a potential incident?
Reply to classmate1 275 words:
The Role End-Users Typically Play in Incident Reporting
End-users act like witnesses in the reporting of an incident because they spent a lot f their time within the premises of the company. It is much important for them to secure the details of an incident once it has happened such that they will be transferred to the right authority. There is no need to keep the memories of what happened by the emotional factors when there is no evidence of what really transpired (Seidel, 2017). The information ought to be captured as early as possible which describes the incident and indicate a witness statement together with the time off incident. Consequently, other reports which concerns mishap in the IT systems ought to be reported immediately by the end-users.
End Users Should be Encouraged to Report Suspicious Occurrences
The end-users ought to be encouraged o report any suspicious occurrences in the premises because this helps in solving a small problem instead waiting until it becomes a disaster. They are people interacting with most of the machinery hence being in a position to notice any suspicious occurrence hence they should be encouraged to report them.
Factors Which Influence the End-User Decision to Report (Or Not Report) a Potential Incident
If the incident which has been reported is adequately dug into and the end-users fall victims on the same, they get discouraged to report any incidents which happens again in the premises. The end-users can be encouraged to report incidences following strict policies which should be set to govern cooperation. Thus, they will be encouraged to report because they understand the consequences of not reporting the incidence. The end-users can get encouraged through ensuring that the reported incident has been attended to effectively.
Reply to class mate2 275 words:
An incident is defined as any situation that will stop the business process. In an IT perspective, an incident is defined as Interruption to IT services from tiny part to the whole business. If we talk about the management of incident and resolution, End users role will be always crucial in the incident reporting when there is any security breach until the final resolution. They can give some vital information which will be used to trace the incidents as being a witness. In every case, End users will be accessing some type of data or inputting the dat ...
A lecture given by Naor Penso to emergency & disaster management masters students @ Tel-Aviv University to educate them on cybersecurity crisis management.
In this presentation, we walk through the WHAT - what are the FTC's Red Flag Rules; the HOW - how to become compliant using the idBUSINESS Red Flag Compliance Module; and most importantly, the WHY - why is this a good idea for my business?
Practical Guide to Managing Incidents Using LLM's and NLP.pdfChris Galvan
This is a project that was created to enable Cybersecurity Defenders in positions such as Forensics, Incident Response, SOC, and Threat Hunting to have a starting place to investigate logs across AWS, GCP, and and Windows Systems.
The last section includes 3 case studies and research done by Christian Galvan and Lawren Epstein on real world attacks to large companies.
Analyzing The Near Miss: Are companies overlooking crucial data?Garrett Foley
Near misses are predictive, showing the potential for future accidents. If a company doesn’t record its near misses, it’s missing a wealth of predictive information that could help prevent serious safety problems. For this reason, employees should be trained to identify near misses, and reporting these instances should be as quick and simple as possible. Nothing provides safety managers with more details and more trend data than near misses. They are the canary in the coal mine, helping to predict where, when, and why an accident will happen. With robust near-miss reporting, metal fabricators can catch safety issues long before they turn dangerous or even tragic.
Similar to Skyscraper Security Mgt.- Administration Mgt. Section 1 Part V (20)
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
The key differences between the MDR and IVDR in the EUAllensmith572606
In the European Union (EU), two significant regulations have been introduced to enhance the safety and effectiveness of medical devices – the In Vitro Diagnostic Regulation (IVDR) and the Medical Device Regulation (MDR).
https://mavenprofserv.com/comparison-and-highlighting-of-the-key-differences-between-the-mdr-and-ivdr-in-the-eu/
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
2. Skyscraper Security
Mgt.High Rise Access
Control Procedures
By, Richard Garrity
This presentation is proprietary
information and can’t be copied or
reproduced in any fashion without
consent from the publisher owner.
3. Information Disclosure:
Before we begin this
comprehensive analysis of
security administration mgt. it is
important to note that any and all
references to private business
entities was while this instructor
was employed with them, either
directly or indirectly. All
documents and reports illustrated
were authored solely by Richard
Garrity during that course of
employment. Nothing sensitive or
confidential has been disclosed.
4. Skyscraper Security Mgt.
Purpose and definition:
The purpose of this training
module is two pronged. The first
section will address proper
administrative mgt. practices that
security supervisors, managers,
and or directors can use to
effectively document their
security program. This section,
although geared toward security
mgt. is equally useful to front line
security personnel.
5. This power point presentation will
focus on 10 areas of discussion:
1. Daily Reports- Incident Reports
2. Security Night Memos
3. The daily officer duty check list
4. The Elevator Call button check
list
5. The daily client re-cap summary
6. The building key inventory form
7. The OJT training check list
8. Monthly client admin reports
9. Fire life safety check off forms
10. Backing up vital documents
19. Documentation:
Security personnel and
security managers are
expected to complete various
forms of documentation
through their daily duties.
These forms & procedures
“tell us” exactly what
happened during any given
24 hour period. Some of these
forms may seem repetitive,
but in the event of a major
incident, they are vital.
20. Documentation:
How you document certain
activities, events, and
incidents is critical to your
security operation. Client
property managers demand
and require that recorded
events & activities are
accurate, legible, informative,
and useful in the event there
is some sort of legal action in
the future. Your documenting
what your eyes have seen.
21. Documentation:
In many cases, daily reports
and incident reports may
become “legal documents” if
used in future criminal
prosecutions or civil actions
in the court system. When
your writing your daily
reports, or an incident report,
what you don’t know is that
someday that very document
maybe released and
submitted as legal evidence.
22. Documentation:
If a security document you
have written is used in any
type of court action, then you
certainly want to make sure
that it is accurate and well
written. Because if it is sloppy
and incorrect, then you only
serve to embarrass yourself,
the company, the client, and
all the reputations attached to
those individuals. There are
various forms to help support
your daily activities.
23. Documentation:
Security personnel and
especially security managers
should take note of the
following forms that can help
better enhance your current
security program. Some of
these forms may already be in
place. Some may need to be
updated. Maybe some are not
being used at all and ignored.
If your not using any of these
forms, then you should.
24. Documentation:
Above all, these
recommended forms are
introduced to show how
they should be correctly
completed. It is easy for
security management to
point at forms and say “Ok,
these need to be filled out
everyday” and then just
walk away.
25. Documentation:
That is not how you
manage people, you “train”
your personnel on how to
successfully complete the
required forms and
documentation. You do this
until staff have no more
questions on how to do it.
To assume staff personnel
can fill out a routine form is
setting them up for failure.
28. Daily Activity Reports:
Daily reports should contain
all pertinent information that
occurred on your shift.
Cleaning activity, unsecured
areas or doors, safety
hazards, alarm events, patrol
tours, requests for access
etc. Additionally, all reports
must signify the pass on of
site keys, equipment, mag
lites, and facility radios.
29. Daily Activity Reports:
Daily reports shall be
updated when needed or a
specific event warrants it.
That could be every 10
minutes, it could be every 30
minutes. However, nothing
longer than 30 minutes for
each entry is acceptable.
Entries shall be neat, printed
in blue or black ink, and have
accurate times accordingly.
30. Daily Activity Reports:
Daily activity reports
and Incident Reports,
wheather they are
serious or routine
incident reports,
always, always need to
contain the following
key questions
answered?
46. 46
SIR-SIR- Serious Incident ReportSerious Incident Report
AnAn incident reportincident report should be filed whenevershould be filed whenever
an unexpected event occurs thatan unexpected event occurs that disruptsdisrupts thethe
normal operations of your building. A seriousnormal operations of your building. A serious
incident report should be especially completedincident report should be especially completed
in the event that there is an injury or loss ofin the event that there is an injury or loss of
life. If you’re thelife. If you’re the oneone who discovers thewho discovers the
incident, or you have been involved in theincident, or you have been involved in the
situation leading up to it and know more aboutsituation leading up to it and know more about
it than your fellow officers, then filling out anit than your fellow officers, then filling out an
incident report is your responsibility.incident report is your responsibility.
47. 47
SIR-SIR- Serious Incident ReportSerious Incident Report
You’re expected to complete anyYou’re expected to complete any
incident reportincident report before the end of the shiftbefore the end of the shift
during which the incident occurred orduring which the incident occurred or
was discovered. It is said the generalwas discovered. It is said the general
rule for serious incident reports to berule for serious incident reports to be
completed is within 24 hours. That is acompleted is within 24 hours. That is a
fallacy.fallacy. Any serious event that requiresAny serious event that requires
an incident report shall be completed byan incident report shall be completed by
the end of the shift, no exceptions.the end of the shift, no exceptions.
48. 48
SIR-SIR- Serious Incident ReportSerious Incident Report
In determining what to include and
what to omit, concentrate on the facts.
Describe what you saw when you arrived
on the scene or what you heard that led
you to believe an incident had taken
place. Put secondhand information in
quotation marks, whether it comes from
a colleague, visitor or witness, and
clearly identify the source.
49. 49
SIR-SIR- Serious Incident ReportSerious Incident Report
Also include the full names & phone
numbers of those involved and of any
witnesses, as well as any information
you have about how, or if, they were
affected. Add other relevant details, such
as your immediate response which may
include rendering assistance, calling for
back-up, or how you may have stopped
the incident from progressing worse.
50. 50
SIR-SIR- Serious Incident ReportSerious Incident Report
Do not offer a prognosis (prediction), do not
speculate about who may have caused the
incident, draw conclusions or make
assumptions about how the event unfolded, or
suggest ways that similar occurrences could
be prevented. That is not what incident reports
are for. The number one rule in writing an
incident report is, never document your
“opinion” on any aspect of the report.
Especially opinions that offer adverse
“negativity”.
51. 51
SIR-SIR- Serious Incident ReportSerious Incident Report
If your client manager or district office
undertakes an investigation of the
incident and you’re asked to speak to an
insurance adjuster or attorney, be
honest and factual. Fully disclosing what
you know early on will help property
mgt. decide how to handle any potential
legal consequences. It also preserves
your testimony if you’re ever called on to
appear in court proceedings.
52. 52
SIR-SIR- Serious Incident ReportSerious Incident Report
NEVER speak or make any
statements to external private
investigators, insurance adjusters,
attorneys, or anybody else that is not
directly associated with your client
managers or branch office. If
approached by such entities, decline
comment and notify your supervisor!
53. 53
SIR-SIR- Serious Incident ReportSerious Incident Report
NEVER release or hand out any
copy of a facility incident report,
even to a building tenant
representative. No matter how much
pressure you may receive, the only
person authorized to release any
security documents is…the property
manager & their associates.
54. 54
SIR-SIR- Submitting your report:Submitting your report:
Shift Leads, Security Supervisors,
Security Managers, and or Corporate
Security Directors shall never
submit a serious incident report to
either the client or branch mgt. until
it has been thoroughly and
meticulously reviewed for accuracy,
facts, and proper spelling.
55. 55
SIR-SIR- Submitting your report:Submitting your report:
In addition, if staff personnel submit
an incident report that is clearly
unacceptable, and that staff member
is unable to produce anything
significantly better, then security
management will re-write the report
to reflect the stated written facts
from original report and basically
clean it up so that it is presentable.
56. 56
SIR-SIR- Submitting your report:Submitting your report:
The security staff officer who wrote
the original incident report will
review the enhanced version and
insure it is accurate and reflects his
or her own interpretation of what
happened. If the officer agrees with
what has been re-written, they will
sign said report and it will become
an official site document.
57. 57
SIR-SIR- Serious Incident ReportsSerious Incident Reports
If your current high rise security
program is not generating at least 3-
5 incident reports a week, then you
are not properly documenting
serious or harmful conditions within
your facility. There is no way a high
rise building can be that serene and
free of the hazards we have detailed.
58. 58
SIR-SIR- Serious Incident ReportSerious Incident Report
Sometimes, security personnel are
not exactly sure on what
constitutes a routine or serious
incident report. I find that claim
legitimate especially if they are
relatively new to the program. To
counter that, we will detail what
generally constitutes an IR. They
are as follows, but not limited to…
59. 59
What may constitute an IR:What may constitute an IR:
1. Any type of personal injury
2. Any type of fire alarm activation
3. “Trouble alerts” (fire panel)
4. Any building intrusions
5. Access control breaches
6. Vandalism or graffiti
7. Mechanical malfunctions
8. Power outages/ natural disasters
60. 60
What may constitute an IR:What may constitute an IR:
9. Elevator down or entrapment
10. Recovered property (wallets etc.)
11. Police or Federal agents on site,
no matter what the reason maybe
12. Missing keys, especially a GM
13. Medical emergencies/ bomb
threats, or suspicious packages
14. Secondary containment violations
61. 61
What may constitute an IR:What may constitute an IR:
15. Any physical violence
16. Any towed motor vehicle
17. Any major water leaks
18. Any clear fire hazards
19. Any evident safety hazards
20. Burnt emergency “Exit” signs
21. Any type of sexual assault
22. Personnel who are insubordinate
62. 62
What may constitute an IR:What may constitute an IR:
23. Verbal threats of violence
24. Tenants who violate site policy
25. Damaged site equipment
26. Missing site equipment
27. Incidents with Property Manager
28. Former employees on site
29. Violation of restraining orders
30. ANY suspicious activities
66. 66
Workplace Accident Response:Workplace Accident Response:
All incident investigations of
workplace accidents must be
conducted by the supervisor or
manager for the area or facility
where the accident occurred. All
incident investigations must be
initiated the day of the accident, if
not, immediately thereafter.
67. 67
Workplace Accident Response:Workplace Accident Response:
Accident investigation follow up
must be monitored by a member of
senior mgt. That would involve
either the client property team or
the senior district mgt. Or both.
This is to insure that the
investigation, facts, and report is
accurately compiled & recorded.
68. 68
Workplace Accident Response:Workplace Accident Response:
Any serious or even moderate
injury must be reported to client
mgt. and district mgt. within 1 hour
of the incident transpiring. District
Mgt. if an employee is injured, must
report the incident and have a
thorough incident report completed
and notify the insurance carrier
within 24 hours at the latest.
69. 69
Workplace Accident Response:Workplace Accident Response:
OSHA requires all employers to
maintain records of injuries in each
establishment as they occur. It is
recommended that the OSHA 300
log is utilized for this purpose.
Entries of recordable injuries must
be made within 5 working days and
must be saved for 5 years.
70. 70
Workplace Accident Response:Workplace Accident Response:
Federal OSHA guidelines
require that all employers
report any incident involving
the following situations to a
local OSHA office within 8
hours without delay:
71. 71
Workplace Accident Response:Workplace Accident Response:
1. The death of any employee from
a work related incident.
2. The inpatient hospitalization of 3
or more employees as a result of
a work related incident/ accident.
3. All fatal heart attacks occurring
in the workplace
72. 72
Workplace Accident Response:Workplace Accident Response:
Bloodborne pathogens:
OSHA 300 log entries will only
be made and recorded in a
case or cases, of a confirmed
exposure incident. It must be
confirmed via written
documentation by a licensed
medical physician.
75. Security management personnel
should submit on a monthly basis, a
compilation of all site incident
reports to the property management
team during their weekly or monthly
operations meeting. The report
should be detailed and precise, yet
simple. The report should be created
in either an Excel or matrix type
format using Microsoft word. Monthly
IR trackers will include any incident
that is open or not fully investigated
to it’s completion.
Monthly IR Tracking Forms:
76. In addition, if there are
ongoing patterns of repeat
incidents, like a rash of
missing property (thefts) in
various locations of the
complex, then a separate
tracking matrix should be
created to show the dates
and pattern of the missing
property.
Monthly IR Tracking Forms:
77. The monthly IR tracker should
highlight particular incidents
that were of a serious nature.
Red for fire alarm type incidents,
yellow for mechanical or
elevator malfunctions/
entrapments, green for safety
hazards, etc. Not every incident
box needs a color code. You
determine which incident was
serious enough to warrant
Monthly IR Tracker:
81. The Security Night Memo serves as
direct information passed down from
the property management team and
the security manager. It is not the
traditional “Pass On” format used by
security personnel. This is vital
information from the management
team to inform staff of site updates,
contractors coming on site after
hours, fire alarm panel updates,
tenant approvals, access card level
upgrades, special events, etc. The
night memo is a critical tool to
communicate with security staff
members to effectively coordinate
when business is done for the day.
86. The daily duty
checklist is a great
administrative tool for
your security program.
It serves 2 major
operational objectives:
87. 1. It holds the individual
security officer to be held
accountable if certain
duties are not completed.
Simply, they have to check
Yes or No, therefore you
can’t fudge the truth if a
procedure was not followed
precisely or correctly.
2. It also reminds personnel of
what needs to be completed
91. Elevator Call ButtonElevator Call Button
Checklist:Checklist:
The site elevatorThe site elevator call button checklistcall button checklist
is used to check the normal operationis used to check the normal operation
of all elevators. This safety check toof all elevators. This safety check to
be completed every month,be completed every month,
specifically tests to make sure thespecifically tests to make sure the
following are working:following are working:
1.1. The call buttons light up.The call buttons light up.
2.2. The emergency phone connects toThe emergency phone connects to
thethe contractedcontracted operatoroperator
3.3. The emergencyThe emergency STOPSTOP button worksbutton works
94. The Client Daily Re-cap:
The client dailyThe client daily re-capre-cap form isform is
filled out by the securityfilled out by the security
manager every morning and ismanager every morning and is
based onbased on informationinformation providedprovided
by security personnel during theby security personnel during the
previous 16-24 hours. The formprevious 16-24 hours. The form
is basically ais basically a short versionshort version ofof
critical events, like majorcritical events, like major
incidents on the property,incidents on the property,
elevator malfunctions, or police/elevator malfunctions, or police/
fire activity.fire activity.
95. The Client Daily Re-cap:
It is aIt is a condensed summarycondensed summary
to make the propertyto make the property
manager fully advised onmanager fully advised on
matters they need to knowmatters they need to know
about immediately but whoabout immediately but who
may not have adequate timemay not have adequate time
to review the daily reports orto review the daily reports or
incident reports when firstincident reports when first
coming in the morning.coming in the morning.
96. The Client Daily Re-cap:
Security managersSecurity managers and orand or
supervisors should havesupervisors should have
the document on thethe document on the
client’sclient’s computer or oncomputer or on
their desktheir desk beforebefore theirtheir
Property Manager arrivesProperty Manager arrives
in the AM.in the AM.
101. The Key Inventory Form:
One of the most important accessOne of the most important access
control measures corporatecontrol measures corporate
security personnel endeavour issecurity personnel endeavour is
buildingbuilding key controlkey control andand
inventory.inventory. It is required that allIt is required that all
personnel involved with buildingpersonnel involved with building
keys to abide by the key inventorykeys to abide by the key inventory
check off sheet.check off sheet. Shift reliefShift relief
personnel must complete theirpersonnel must complete their
key inventorykey inventory beforebefore the off goingthe off going
personnel leave the site.personnel leave the site.
102. The Key Inventory Form:
Equally, security managers andEqually, security managers and
supervisors need to monitor,supervisors need to monitor,
check, and enforce that thischeck, and enforce that this
procedure is being adhered tooprocedure is being adhered too
with no deviation from standardwith no deviation from standard
policy. If personnel continually failpolicy. If personnel continually fail
to complete the key inventoryto complete the key inventory
sheet, they must be dealt with in asheet, they must be dealt with in a
manor that involves eithermanor that involves either
(1) CORRECTING the OVERSIGHT(1) CORRECTING the OVERSIGHT oror
(2) TERMINATING said personnel.(2) TERMINATING said personnel.
106. Fire Life Safety Form:
The fire life safety check off form
should be introduced into your
current security operations. It is
an administrative tool similar to
the other recommended shift
forms we have outlined here
today. This form and proper
documentation of therein could
very well save lives if hazards
have not been detected by other
building personnel.
107. Fire Life Safety Form:
The fire life safety check off form
should be completed at least once
a week, preferably on the evening
or overnight shifts by either a
designated security officer or the
shift supervisor. The form can be
submitted to site security mgt. at
anytime he or she feels they have
detected various life safety
hazards that building property
mgt. should be aware of.
111. On the job training- OJT
It is said that in just about anyIt is said that in just about any
job, career, or industry that youjob, career, or industry that you
are employed,are employed, trainingtraining is theis the
number one prerequisite tonumber one prerequisite to
achieving success. Beingachieving success. Being
properly trained on all facets ofproperly trained on all facets of
the site security program isthe site security program is
mandatory if we want to run amandatory if we want to run a
TeamTeam that is proven in it’sthat is proven in it’s
commitment to deliver unmatchedcommitment to deliver unmatched
excellence.excellence.
112. On the job training- OJT
To achieve the excellence in ourTo achieve the excellence in our
personnel we desire, everythingpersonnel we desire, everything
originates from theoriginates from the initial traininginitial training
a security officer has had. Ita security officer has had. It
resonatesresonates with them for thewith them for the
duration of their career andduration of their career and
always stays with them. Trainingalways stays with them. Training
is likeis like first impressions,first impressions, it isit is
something they have notsomething they have not
experienced before. If you deliverexperienced before. If you deliver
poor training, expect poor results.poor training, expect poor results.
113. On the job training- OJT
Security managers andSecurity managers and
supervisory staff should notsupervisory staff should not
deploydeploy any new personnel untilany new personnel until
the following criteria have beenthe following criteria have been
thoroughly reviewed andthoroughly reviewed and
discussed with acute detail. If andiscussed with acute detail. If an
officer has completely understoodofficer has completely understood
thethe OJT check listOJT check list and has signedand has signed
off on such, then there should beoff on such, then there should be
no claims later on down the roadno claims later on down the road
thatthat “they didn’t know that”.“they didn’t know that”.
123. The client monthly administrative
report is probably one of the most
important reports you will generate
for your property management team.
It basically tells them everything you
have been doing for that period.
Acute detail and precise, accurate
data are essential to submitting this
informative summary. Monthly client
reports can be generated in different
formats, but Word is preferred as
there is just as much description data
as numerical data.
Client Monthly Reports:
124. Monthly client reports should be
submitted on the 1st
of the month or at
your first weekly operations meeting.
Copies of these reports should be
submitted to the branch or district
manager as well. Monthly reports
should contain all phases of your
administrative program, training, etc.
These reports should not contain
references to financials, billing, or
base building total hours. That is for
your quarterly report that we will
discuss later. The next few slides will
illustrate what should be (generally)
in the monthly report.
Client Monthly Reports:
131. 131
Security managers should introduce clientSecurity managers should introduce client
monthly reports to their program if they do notmonthly reports to their program if they do not
have one current. It benefits you and the client.have one current. It benefits you and the client.
133. Security Directors, Managers, and or
site supervisors should save all
pertinent computer data compiled
from your site operation to a
removable flash drive that has been
properly formatted before data
transfer is executed. Saving this
invaluable, confidential, and sensitive
information is especially critical if
your system crashes or you do not
back up your files daily, to the cloud.
Saving data to a flash drive should be
updated every week.
Flash drive- Protecting valuable data:
134. Cloning important site files should
consist of at least these documents:
1.Your updated Site Operations/
Procedures Manual
2.Incident Reports- Daily Reports
3.Client/ Employee Contact Info
4.Security Services Contract
5.Night Memos- Pass On documents
6.Site memos/ training trackers
7.Yearly employee evaluations
8.Budget income reports/ billing
9.Employee files if applicable
Flash drive- Protecting valuable data:
135. If your site operations computer
automatically backs up your
valuable files daily to a separate
storage unit, that is conveniently
beneficial. However, regardless
if your computer backs up your
data, it is essential that all
pertinent files & documents are
saved independently to a
dedicated, secure separate hard-
drive to insure the data is never
ever lost or compromised.
Flash drive- Protecting valuable data:
136. This independent data storage unit
(flash drive) must also be kept in a
locked & secure area with only your
direct report knowing the exact
location of said removable flash
drive. The removable, updated flash
drive can’t be copied in any fashion
or manor and the flash drive can
never be brought home or removed
from the site property. If your
computer crashes with all those vital
documents not backed up, they are
lost forever. What will you do then?
Flash drive- Protecting valuable data:
137. 137
How do you demonstrateHow do you demonstrate
you’re the best? Youyou’re the best? You proveprove itit