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Blackwater proposal 2013
Blackwater Agency is a fully licensed private security agency offering armed and unarmed security officers, executive protection, and investigation services. They have over 45 years of experience in security and law enforcement. The proposal outlines their high standards for employee screening, training, uniforms, and use of a mobile application to facilitate security tasks and reporting. Rates provided include all equipment, management, and benefits. Blackwater aims to exceed client expectations with professional, experienced security personnel and comprehensive services and insurance.
Blackwater proposal 2013
- 1. 7243 NW 54th ST.Miami, FL 33166 www.blackwaterprotection.com Tel: 305-226-7171 Toll: 888-569-2836• • ALL INFORMATION CONTAINED WITHIN THIS DOCUMENT IS CONFIDENTIAL AND PROPRIETARY OF BLACKWATER AGENCY ©2013 Security Services Proposal blackwater agency
- 2. Introduction Thank you forthe oppurtinity to review our security proposal. Blackwater Agency is committed to providing the best possible services to our clients. We are a fully licensed and insured private security and investigation agency, with over forty-five years of Security and Law Enforcement experience. We strive to continuously exceed our customers’expectations. Our goal is professionalism. Our greatest strength is that we are dedicat- ed to providing exellence to every employee and client. Our mission is to provide trained professional security personnel to our clients and to ensure they receive a security service second to none. We are dedicated in maintaining our reputation as a premier security provider by offering our clients the highest quality service available in the security industry. We sincerely believe that “good” is not good enough, and that the only acceptable condition is excellence. We take pride in being proactive rather than reactive to our client needs. Blackwater Agency provides security which includes armed and unarmed security officers, trained with expert capabilities to handle the most complex situations. Our commitment to creating the safest possible environ- ment has earned us a reputation of excellence and long-term client relationships. Our management team has over 50 years of operational security management and expertise, gained through corporate security and specialized security consulting. The company prides itself in delivering only the very best in quality and service provision, with an emphasis on client expectation and satisfaction. Our expertise lies in the ability to design and implement security programs and providing security solutions for any situation. Our clients know that they can depend on Blackwater Agency to be proactive and highly professional. We are conscious that in today’s global marketplace, security is an important and vital element of any busi- ness. All of our security solutions are tailored to suit the individual security and safety needs of your business. Blackwater Agency is there to provide peace of mind in terms of personal safety, protection and safeguarding your business, visitors and staff. However, its integration must be seamless and without disruption to normal business practices.Therefore, our objective is to mitigate risk and threat through common sense and practical solutions, with a focus on‘minimal impact’to the client’s business. The outcome is then a complete, fully inte- grated, quality driven services. Blackwater Agency personnel reflect the highest level of professionalism that you would expect of your own employees. Overall, Blackwater Agency provides an effective, flexible and accountable service to your busi- ness. Ultimately, the quality of security depends on the quality of the people who provide it. blackwater agency 7243 NW 54th ST. Miami, FL 33166 www.blackwaterprotection.com Tel: 305-226-7171 Toll: 888-569-2836• • Asdel Vazquez, CEO
- 3. Blackwater Agency isthe best choice to secure any facility. This agency has been a well recognized security industry leader in South Florida by exeeding security standards, and keeping business and communities' safe. We will make sure we provide your business with the best and most experi- enced security professionals in order to assure your ultimate satisfaction Scope of Services Blackwater Agency has extensive experience in providing security. Over the past 20 years we have served most all venues, including: • Condominiums • Residential Communities • Housing Developments • Construction sites • Corporations • Industrial Parks • Shopping Centers • Schools & Aftercares • Colleges & Universities • Commercial Real Estate • Financial Institutions • Government Services • Hospitals & Healthcare Facilities • Factories & Manufacturing • Temporary Security Service • Parking Lot & Patrols 7243 NW 54th ST. Miami, FL 33166 www.blackwaterprotection.com Tel: 305-226-7171 Toll: 888-569-2836• • blackwater agency
- 4. The Organization Security Consultants: TheSecurity Consultants are responsible for all the security logistics, implementing and design- ing a custom SOP (Standard Operating Procedure) and proposals. The Security Consultant works closely with Management on a daily basic. Security Staff: The Security Staff will assist and cater to the Client’s needs and will be trained from the S.O.P (Standard Operating Procedure). The Security Staff consists of Officers, Concierge, Rovers, etc. Site Supervisor: The Site Supervisor will collect and review all shift reports from all Blackwater Agency Staff on duty and will present a copy to the Client. As well as all scheduling, training and reporting to our Operation Directors on a frequent basis. Field Supervisor: The Field Supervisor is responsible for ensuring and maintaining the quality performance of our security officers. There are field supervisors on duty, 24 hours per day/ 7 days per week. The field supervisor and our security guards are in constant communication, allowed the reporting any occurrences that need immediate attention. Operation Directors: The Operation Directors will rover with constant communications with all personnel. On a daily basis check all accounts, review all reports, scheduling and training. The Operation Directors will check in frequently with the Clients for any issues, concerns or any new procedures implemented. Chief Operating Officer (COO) : The chief operating officer oversees all operations, trouble shooting, training and logistics for the entire company. Chief Executive Officer (CEO) The President will have overall responsibility for the successful operation of Blackwater Agency. This includes all aspects of the operational, administrative and financial functions. 7243 NW 54th ST. Miami, FL 33166 www.blackwaterprotection.com Tel: 305-226-7171 Toll: 888-569-2836• • blackwater agency
- 5. At Blackwater Agency,we understand the importance of taking care of our employees. After all, they represent our company at each and every one of our clients’facilities. It is important to us that our staff are treated as professionals and rewarded with competitive salaries and benefits. Since statistics demonstrate that the Security Industry is renowned for high turnover ratios, Black- water Agency balances this by providing our officers with incentives to grow within our organiza- tion. Apart from the substantial financial compensation and promotions, our lower turnover rate and success has contributed to our officers satisfying positive reviews and completion of satisfactory probationary period. Employee Requirments In order for us to comply with our commitment to your needs, we understand the importance of providing the right personnel for each job site. Blackwater Agency sets strict guidelines when it comes to employee hiring; it is our goal to make sure that we not only hire dedicated staff, but special individuals with strong abilities in customer service and professionalism. Employee Screening 7243 NW 54th ST. Miami, FL 33166 www.blackwaterprotection.com Tel: 305-226-7171 Toll: 888-569-2836• • Recruitment Blackwater Agency imposes strict requirements in recruiting our security officers. Our high quality standards require all individuals to meet the following criteria prior to employment: • Must be Licensed by the State of Florida • Customer Service Oriented • Must Be 21 Years of Age or Older • Pass a Written and Verbal Skills Test • Must Have High School Diploma or Equivalent • Verifiable Personal References & No Criminal History blackwater agency
- 6. Appearance and Uniforms 7243NW 54th ST. Miami, FL 33166 www.blackwaterprotection.com Tel: 305-226-7171 Toll: 888-569-2836• • Uniforms are an important part of a security program. Blackwater Agency does all that is possible to encourage officers to look their best at all times. Not only do we issue an adequate amount of uniforms but also we actually encourage the officers to maintain a professional appearance. This is done in two ways: Blackwater Agency only issues brand new uniforms to personnel. Blackwater Agency provides highly trained and experienced armed and unarmed security officers and security teams. Based on the security needs of our clients, all officers can perform patrols utilizing foot, bicycles, Segway’s, golf carts, marked or unmarked vehicles. Blackwater uniform options are specific to your requirements. Your security officers make a powerful first impression and choosing the right uniform can be an important representa- tion of your company. All uniforms that require identification are clearly discernible with identification badges and Blackwater agency logos. Uniforms can be presented in different styles, such as: Security Guard, Business Casual, Executive, Bike Patrol, Regular Wear, Custom- ized, Military, Tactical. blackwater agency
- 7. Training 7243 NW 54th ST.Miami, FL 33166 www.blackwaterprotection.com Tel: 305-226-7171 Toll: 888-569-2836• • Blackwater Agency management team realizes that one of the differences in our security personnel and that of our competitors is our commitment to training. Our state license instruc- tor’s teach from one of the most comprehensive training programs recognized by the State of Florida. We utilize cutting edge computers and video training techniques. All Blackwater Agency officers receive instruction in the following areas: • Legal Issues • Legal Statues • Civil Liabilities • Emergency Procedures • Ethics & Professionalism • Traffic Direction • Security Report Writing • Fire Detection & Suppression • Crime & Accident Prevention • Interpersonal Communications • Division of Licensing Statues • Security Patrol Techniques • Professional Communication • Public Relations • Client Expectations • Company Policy and Regulations • Division of Licensing Chapter 493 • Observation Techniques • Fundamentals of Personal Security • Courtroom Procedures • Basic Emergency First Aid • Complete tour of each post blackwater agency
- 8. Guardcell System 7243 NW54th ST. Miami, FL 33166 www.blackwaterprotection.com Tel: 305-226-7171 Toll: 888-569-2836• • Guardcell is not a web based application or web page with limited functions but, an actual application that runs on the Android and iOS Operating Systems. You can even save reports to your smart phone without signal. Guardcell Security System manages a variety of important security officer responsibilities within one application and utilizes a variety of technologies including QR codes (similar to barcodes but capable of more data), image capture, GPS Geofencing, GPS location reporting and digital timeclock to facilitate and validate all security officer’s duties. Guardcell Features: • Guardcell Guard Tour Verification • Activity Reports • Patrol Reports • Incident Reports • Parking Violations • Property Maintenance Reports • Field Interviews (FI) • Arrest Report • Record Search • Time Clock Feature • Receive Service Calls • GPS Tracking / Alerts Guardcell is a Green Solution and maintains all records paperlessly, eliminating time-consum- ing storage and retrieval of documents and reports, while protecting employees and the property from liability. You can be anywhere in the world with a computer that is online or from your smart phone and view any of these reports with just your username and password. Although you can print any of these reports at any time, we ask you to please consider our environment before printing. Guardcell contains several features but does not charge per feature compared to other companies. The simple icon based design makes Guardcell more user-friendly, cost-effective and much more economical than a combination of individual systems or a“charge by module”system.We also include the use of our Windows based software (ADAM-602) if needed, and at no addition- al cost to you. Through the administration portal, you can tailor the system configuration to match the exact needs of each client along with giving each one of your clients their own user- name and password where they can access all of the information and reports. Manage- ment/Dispatch is able to track employees graphically on a map at all times, generate specific reports of the officer within a 5 foot area with a time stamp, and be able to view when a guard trips a geofence alert. blackwater agency
- 9. Cost of Services 7243NW 54th ST. Miami, FL 33166 www.blackwaterprotection.com Tel: 305-226-7171 Toll: 888-569-2836• • Description of Fixed Price Services Blackwater Agency understands that excellent security cannot be priced at a level that would compro- mise the integrity of our security services. The billing rates we offer are“realistically”priced to allow Black- water Agency to provide a service that our company and our clients can be proud of.We provide all man- agement, supervision training (including OJT), manpower, material, supplies, and equipment (except as otherwise noted), and shall plan, schedule, coordinate, and assure effective performance of all services described . Our Rates Include: • Unemployment • Training • Turnover Costs • Drug Testing • Uniforms • Recruiting Standard Costs for Basic Services: • Rate for each Un-Armed Security Officer (Contact us) • Rate for each Armed Security Officer (Contact us) • Option 24-Hour Patrol Vehicle Weekly Monitoring Cost: $150/week • Option 24-Hour Golf Cart Weekly Monitoring Cost: $50/week • Option Guardcell System (No charge) • Option Free 2-Way Motorola Radios. (No charge) • Option Phone Service (Monthly) • Workman’s Compensation • Overtime • Criminal Records Checks • Liability Insurance • Personnel Costs • Management and Supervisory Costs blackwater agency
- 10. Certificate of Insurance 7243NW 54th ST. Miami, FL 33166 www.blackwaterprotection.com Tel: 305-226-7171 Toll: 888-569-2836• • Blackwater Agency protects you against claims for damages because of bodily injury or property damage to others resulting from your business operations Safety Director Any accidents are investigated thoroughly by our Safety Director. This pro-active approach has enabled us to dramatically reduce our Worker's Compensation and Automobile claims. We have also instituted a Return to Work Program and a Driver's Safety Program to help keep claim costs down and lower our insurance rates Certificate of Insurance Our Certificates of Insurance and Additional Insured documents are immediately avail- able upon your request. Workers Compensation & Auto Liability To further protect our collective best interest, Workers Compensation and Comprehensive Automobile Liability Insurance are carried in substantial amounts. Blackwater Agency carries a Million-Dollar Comprehensive General Liability Insurance Policy with the understanding that you will be named as an additional insured to our policy. Arrangements can be made to increase this amount should you require. blackwater agency
- 11. Licenses 7243 NW 54th ST.Miami, FL 33166 www.blackwaterprotection.com Tel: 305-226-7171 Toll: 888-569-2836• • blackwater agency
- 12. Customized Protection Solutions ProudMember of: Miami-Dade 7243 NW 54th ST Miami,FL 33166 Tel:305-226-7171 Key West 2409 S Roosevelt Blvd. Key West, FL 33040 Tel:305-330-6868 West Palm Beach 477 S.Rosemary Ave. West Palm bch,FL 33040 Tel:561-450-5056 Broward 2950 W Cypress Creek Rd. Fort Lauderdale,FL 33309 Tel:954-378-3131 • Condominiums • Residential Communities • Housing Developments • Construction sites • Corporations • Industrial Parks • Shopping Centers • Schools & Aftercares • Colleges & Universities • Commercial Real Estate • Financial Institutions • Government Services • Hospitals & Healthcare Facilities • Factories & Manufacturing • Temporary Security Service • Parking Lot & Patrols We Specialize in: We Service the following: • Security Services • Executive Protetion • Investigation Services • Special Event Security • VIP Concierge Services • K-9 Services officer blackwater agency FLA