Skyscraper Security Mgt part III- Life Safety Threats- June 2013


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Skyscraper Security Mgt part III- Life Safety Threats- June 2013

  1. 1. 1 Skyscraper Security Mgt.Skyscraper Security Mgt. Part III-Part III- Life Safety ThreatsLife Safety Threats By, Richard GarrityBy, Richard Garrity
  2. 2. 2 Life Safety- Part 3 of the 4 module seriesLife Safety- Part 3 of the 4 module series
  3. 3. 3 This presentation is proprietary information and can’t be copied or reproduced in any fashion without consent from the publisher owner, Richard Garrity
  4. 4. 4 Skyscraper Security Mgt.Skyscraper Security Mgt. Part II- Life Safety ThreatsPart II- Life Safety Threats The purpose of this presentation is to give guidance and direction to security & building personnel when confronted with life safety threats that can occur in a high rise-skyscraper building. Education, training, and response are the key elements during a life safety incident.
  5. 5. 5 Skyscraper Security Mgt.Skyscraper Security Mgt. Part III- Life Safety ThreatsPart III- Life Safety Threats This comprehensive training presentation on building life safety will center on 3 topics: 1. Emergency Evacuations 2. Civil Demonstrations 3. Elevator Entrapments
  6. 6. 6 Skyscraper Security Mgt.Skyscraper Security Mgt. Part III- Life Safety ThreatsPart III- Life Safety Threats With special inserts on critical term definitions of: 1.“Situational Awareness” and 2. “Operational Security”
  7. 7. 7 Confronting today’s dangers…Confronting today’s dangers…
  8. 8. 8 ……and protecting America’s primeand protecting America’s prime urban real estate.urban real estate. The skyscraperThe skyscraper
  9. 9. 9 Spire of the newSpire of the new 1 World Trade Center1 World Trade Center in New York City (1,776 feet)in New York City (1,776 feet)
  10. 10. 10 Seaport District, Boston, MA.Seaport District, Boston, MA.
  11. 11. 11 Houston, Texas skylineHouston, Texas skyline
  12. 12. 12 Jacksonville, Florida skylineJacksonville, Florida skyline
  13. 13. 13 Jacksonville, Florida nite-skylineJacksonville, Florida nite-skyline
  14. 14. 14 Shanghai, China- AsiaShanghai, China- Asia
  15. 15. 15 Bell Atlantic & 99 High StreetBell Atlantic & 99 High Street
  16. 16. 16 Life Safety Threats:Life Safety Threats:
  17. 17. 17 Life Safety Threats can consist of many different variables. They are:  Aircraft Collisions  Arson, Fires, Alarms  Bombs & Bomb Threats  Contagious Diseases  Elevator Malfunctions  Elevator Entrapments
  18. 18. 18 Life Safety Threats:Life Safety Threats:  Hostage Situations  Hazardous Materials- Chemical & Biological  Unauthorized weapons  Labor disputes, civil disorder, & demonstrations  Natural Disasters  Power Failures  Workplace Violence  Trips, slips & falls
  19. 19. 19 Bomb Threat ResponseBomb Threat Response andand Fire LifeFire Life SafetySafety will be covered and dedicatedwill be covered and dedicated in an independent presentationin an independent presentation
  20. 20. 20 Your building lobby is the epicenterYour building lobby is the epicenter of your entireof your entire Life SafetyLife Safety operationoperation
  21. 21. 21 EmergencyEmergency Evacuations:Evacuations: Rally PointsRally Points EvacuationEvacuation of theof the HandicappedHandicapped (Nakatomi Tower-(Nakatomi Tower- Los Angeles, California)Los Angeles, California)
  22. 22. 22 Evacuation Rally Points:Evacuation Rally Points:
  23. 23. 23 Evacuation Rally Points:Evacuation Rally Points: Anytime you evacuate your building under any circumstances, including standard safety drills, it is of the utmost importance that employees evacuate to their designated rally point. Security personnel can’t possibly know everyone’s pre-assigned rally point, so it is the responsibility of the individual employee to know where they are to assemble and await further instructions from their Fire Wardens.
  24. 24. 24 Evacuation Rally Points:Evacuation Rally Points: Although building security personnel may not know everybody’s assigned rally point, personnel directing the evacuation should have some knowledge of specific company rally points. So, if a confused tenant employee does not know their rally point, then lobby staff maybe able to direct them to their destination if they know the company’s rally point.
  25. 25. 25 Evacuation Rally Points:Evacuation Rally Points: Tenant facility contacts or property administrators should be corresponding with building management and the security dept. to identify exactly where their pre-assigned rally points are located. There could one rally point or multiple ones based on the size of the current workforce of the tenant. This information should be kept with your Fire Safety Action Plan.
  26. 26. 26 Evacuation Rally Points:Evacuation Rally Points: High Rise security personnel must monitor all exits and the flow of people as the evacuation transpires. It is imperative that staff personnel verbally direct people to the exits in addition to hand gestures signaling proper direction. Under no circumstances should building occupants be allowed to “mill” around the lobby perimeter, either in the interior or exterior.
  27. 27. 27 Evacuation Rally Points:Evacuation Rally Points: Nobody, absolutely nobody re-enters the building until building mgt & security officials (fire drill) signal to do so, either thru the combination of hand signals and the use of a bullhorn. The same applies if the Fire Dept. is on scene. NO re-entry until Fire officials give the ALL CLEAR.
  28. 28. 28 Evacuation Rally Points:Evacuation Rally Points: Evacuation of handicapped employees or individuals with disabilities is a very important procedure that we will discuss next. However, in addition to your Evacuation and Fire Safety Action Plan, a complete, updated list of all physically challenged employees from tenant contacts should be on file at the security/ lobby desk and the mgt. office.
  29. 29. 29 Evacuation Rally Points:Evacuation Rally Points: This emergency action procedure list of individuals who may have difficulty evacuating the building if the elevators have been disabled is to insure that no one is left behind during a potentially chaotic & frantic rush to exit the building. The crucial key words being here, “No one left behind”.
  30. 30. 30 Building Life Safety Tip:Building Life Safety Tip:  To meetTo meet Fire LifeFire Life safetysafety standards, generallystandards, generally those buildings thatthose buildings that require emergencyrequire emergency exits must be equippedexits must be equipped with locks that permitwith locks that permit egress withegress with 15 pounds15 pounds of pressure or less,of pressure or less, within 15 seconds ofwithin 15 seconds of application.application.
  31. 31. 31 Special Insert- Be Alert!Special Insert- Be Alert!
  32. 32. 32 Situational Awareness:Situational Awareness:
  33. 33. 33 Situational Awareness defined:Situational Awareness defined: What is “situational awareness”? It is: “paying attention to what is going on around you.” Basically, the definition is the ability to scan the environment and sense danger, challenges and opportunities, while maintaining the ability to conduct normal activities.
  34. 34. 34 Situational Awareness defined:Situational Awareness defined: What is “situational awareness”? In other words, to pay attention to your surroundings while not appearing to be paying attention.
  35. 35. 35 Situational Awareness defined:Situational Awareness defined: Awareness is a choice. One has to choose to pay attention. But once that choice is made, the part of the brain responsible for monitoring the senses, known as the Reticular Activating System (RAS) takes over. It switches filters on and off that will fulfill your subconscious desire to pay attention. By simply telling yourself to pay attention to certain things, the RAS will scan for and acknowledge those things when it encounters them.
  36. 36. 36 Situational Awareness defined:Situational Awareness defined: The reticular activating system (RAS) is a part of the brain located in the brain stem. In human biology, it is believed to play a role in many important functions, including sleep and waking, behavioral motivation, breathing, and the beating of the heart. A loose network of neurons and neural fibers running through the brain stem make up the reticular activating system. These neurons connect up with various other parts of the brain
  37. 37. 37 Situational Awareness:Situational Awareness:
  38. 38. 38 Situational Awareness defined:Situational Awareness defined: Situational awareness requires knowledge of the environment, knowledge of terrain. It requires that one recognizes predator behavior and that of potentially dangerous threats and circumstance. It requires one to see well beyond normal sight. The basic tenant of awareness is, BASELINE. The concept of baseline states that our environment has a baseline, a homeostatic state of what things look like, sound like and feel like when nothing much is going on.
  39. 39. 39 Situational Awareness defined:Situational Awareness defined: For example, an aware person will notice things others may miss: a youth in a hoodie across the street whose movements mimic yours, a patch of ice on the sidewalk, traffic slowing down abruptly, or a dumpster set in such a way that requires you to pass close to it. It can be threats or potential threats. You must constantly monitor and assess. Over time, this becomes almost a background activity, requiring little conscious thought.
  40. 40. 40 Situational Awareness defined:Situational Awareness defined: Being able to develop awareness is dependent upon first knowing the baseline for the area you are in and recognizing any variations to the baseline. These changes in baseline are learned from observation. One must know the baseline. One must recognize disturbances to the baseline and one must recognize if those disturbances represent a specific threat or opportunity
  41. 41. 41 Baseline perception defined:Baseline perception defined: A perfect example of baseline perception and situational awareness, or lack thereof, would be this scenario: Every morning like clockwork, before you leave for the day, you instinctively insure or consciously notate that your bedroom window is closed, your closet door is closed, and the Bostonian shoes are neatly placed by the closet.
  42. 42. 42 Baseline perception defined:Baseline perception defined: That is baseline. It is your daily normal surroundings. Now take that same baseline perception of those environmental objects with the person returning later on in the day and the window is almost wide open, the closet door is slightly open, and the Bostonian shoes have been disturbed, but you don’t immediately notice it or you do not notice the change at all.
  43. 43. 43 Situational Awareness:Situational Awareness: Past, Present, and FuturePast, Present, and Future
  44. 44. 44 A prime example:A prime example: The consequences ofThe consequences of a total lack ofa total lack of situational awarenesssituational awareness--
  45. 45. 45 Evacuation of theEvacuation of the Handicapped:Handicapped:
  46. 46. 46 Sometimes elevatorsSometimes elevators are not an option….are not an option….
  47. 47. 47 Evacuation of the Handicapped:Evacuation of the Handicapped: People with disabilities will often need assistance to evacuate their location. DO NOT use elevators, unless authorized to do so by police or fire personnel. Elevators could fail during a fire or major earthquake. If the situation is life threatening, call 911. Check on people with mobility disabilities during an evacuation, constantly.
  48. 48. 48 Evacuation of the Handicapped:Evacuation of the Handicapped: People with disabilities will often need assistance to evacuate. Attempt a rescue evacuation ONLY if you have had rescue training or the person is in immediate danger and cannot wait for professional assistance.
  49. 49. 49 Evacuation of the Handicapped:Evacuation of the Handicapped: Always ASK someone with a disability how you can help BEFORE attempting any rescue technique or giving assistance. Ask how he or she can best be assisted or moved, and whether there are any special considerations or items that need to come with the person. In particular, be aware when assisting someone with a disability.
  50. 50. 50 Evacuation of the Handicapped:Evacuation of the Handicapped: The individual with the disability is the best expert in his or her disability, so ask that individual for advice before lifting or moving that person. Take extra time when communicating with people who are deaf, hearing impaired, or speech impaired.
  51. 51. 51 Evacuation of the Handicapped:Evacuation of the Handicapped: Never separate a disabled person from his or her assistive aids: wheelchairs, canes, hearing aids, medications, special diet food, urinary supplies, etc. However, a disabled person's equipment may not be working after a disaster occurs, or it may be insufficient for emergency circumstances.
  52. 52. 52 Evacuation of the Handicapped:Evacuation of the Handicapped: Some individuals with emotional and developmental disabilities may be too unsettled to respond appropriately to instructions and directions, such as a public address announcement to evacuate a building. Some disabled individuals may need to be in a quiet place for a while to regain their composure; others may even try to hide from rescue workers.
  53. 53. 53 Evacuation of the Handicapped:Evacuation of the Handicapped: Some individuals with significant mental challenges or learning disabilities might not wholly understand the significance of "Keep Out” or Proceed to the Stairwell Only, or yellow barricade tape.
  54. 54. 54 Evacuation of the Handicapped:Evacuation of the Handicapped: Generally, unless the situation is in dire circumstances, only trained Police and or Fire personnel will physically evacuate a handicap person (down the stairs) when the elevators have been shut down. However, if a certain building evacuation allows the use of elevators, BUT there is a power outage, what do you do?
  55. 55. 55 Evacuation of the Handicapped:Evacuation of the Handicapped: If an outage occurs during the day and people with disabilities choose to wait in the building for electricity to be restored or for emergency personnel, they can move near a window where there is natural light and access to a working telephone.
  56. 56. 56 Evacuation of the Handicapped:Evacuation of the Handicapped: During regular building hours, Building Coordinators should be notified by tenants so they can advise emergency personnel of their location. Most importantly, your emergency evacuation plan of the handicapped should be in place with your standard emergency evacuation plan and easily accessible & identifiable.
  57. 57. 57 Evacuation of the Handicapped:Evacuation of the Handicapped: This shall include exact tenant & floor locations, cube sections, and contact numbers of the handicapped. Above all, building and or tenant handicap evacuation plans should outline the absolute need of a designated internal first responder who will stay with the handicapped person at all times until external first responders arrive on the
  58. 58. 58 High Rise Access Control:High Rise Access Control: Dealing with civil demonstrations:Dealing with civil demonstrations:
  59. 59. 59 No easy task, but manageable.No easy task, but manageable. Dealing with civil demonstrations:Dealing with civil demonstrations:
  60. 60. 60 High Rise Access ControlHigh Rise Access Control Dealing with civil demonstrations:Dealing with civil demonstrations: Dealing withDealing with civil demonstrationscivil demonstrations oror protests can be a mighty challenge forprotests can be a mighty challenge for security forces and property managerssecurity forces and property managers not to mention the tenants that leasenot to mention the tenants that lease space or multiple floors. It can bespace or multiple floors. It can be quite a disruption to say the least.quite a disruption to say the least. Boston & New York area buildings, forBoston & New York area buildings, for the most part, becamethe most part, became unionizedunionized security members in January members in January 2009. With that, the face and norms ofWith that, the face and norms of contractual security changedcontractual security changed overnight.overnight.
  61. 61. 61 High Rise Access ControlHigh Rise Access Control Dealing with civil demonstrations:Dealing with civil demonstrations: In theIn the Fall of 2002,Fall of 2002, a serious protesta serious protest erupted in Boston, MA. with theerupted in Boston, MA. with the majority of contractually hired janitorsmajority of contractually hired janitors picketing major office building ownerspicketing major office building owners for better wages and benefits. Thefor better wages and benefits. The protest lasted most of the season andprotest lasted most of the season and was marred with disruptive rallies,was marred with disruptive rallies, major vandalismmajor vandalism,, threats, and dailythreats, and daily trespassing incidents. The challenges totrespassing incidents. The challenges to Security teams and property managersSecurity teams and property managers was phenomenal and exhausting.was phenomenal and exhausting.
  62. 62. 62 Dealing with civil demonstrations:Dealing with civil demonstrations: How we deal with civilHow we deal with civil demonstrations is critical to thedemonstrations is critical to the business continuitybusiness continuity of anyof any organization that inhabits officeorganization that inhabits office space of your of your building. Traditionally, civil protests haveTraditionally, civil protests have involved the following:involved the following: Protest of wages and benefitsProtest of wages and benefits Protest of working conditionsProtest of working conditions Protest of a business productProtest of a business product Protest of animal conditionsProtest of animal conditions
  63. 63. 63 High Rise Access ControlHigh Rise Access Control Procedures to deal with civil protest:Procedures to deal with civil protest:
  64. 64. 64 Procedures to dealProcedures to deal withwith civil protest:civil protest: TheThe generalgeneral policypolicy is tois to avoid hostileavoid hostile confrontations if possibleconfrontations if possible and to protect companyand to protect company property and and personnel. These twoThese two objectivesobjectives maymay run counter to one anotherrun counter to one another in specific instances. Theyin specific instances. They deserve carefuldeserve careful management considerationmanagement consideration and planning.and planning.
  65. 65. 65 Procedures to dealProcedures to deal withwith civil protest:civil protest: Our security objective willOur security objective will best be met by keeping thebest be met by keeping the situation assituation as coolcool asas possible. We respect thepossible. We respect the lawful rights of anylawful rights of any individual or group to voiceindividual or group to voice protest. It is ourprotest. It is our established practice,established practice, however, to avoid publichowever, to avoid public debate on matters underdebate on matters under protest.protest.
  66. 66. 66 High Rise Access ControlHigh Rise Access Control Peaceful demonstration:Peaceful demonstration: AA peaceful demonstrationpeaceful demonstration isis generally defined as activitygenerally defined as activity by demonstrators in which noby demonstrators in which no physical violence is directedphysical violence is directed towards the building propertytowards the building property or the occupants of saidor the occupants of said building. Demonstratorsbuilding. Demonstrators simply march in concertsimply march in concert around said facility chantingaround said facility chanting some sort of message.some sort of message.
  67. 67. 67 Civil Demonstrations / Protest:Civil Demonstrations / Protest: Procedure and action planProcedure and action plan  Be alert toBe alert to indicationsindications of anof an impendingimpending demonstration(s)demonstration(s)  Security staff members and buildingSecurity staff members and building employees are responsible foremployees are responsible for reportingreporting rumored or actualrumored or actual demonstrations to the Securitydemonstrations to the Security Manager and or, the Senior PropertyManager and or, the Senior Property Manager- Mgt. staffManager- Mgt. staff  The Security Manager shall notify theThe Security Manager shall notify the Property Manager(s) and otherProperty Manager(s) and other entitiesentities (District Manager-Operations(District Manager-Operations Mgr. etc.)Mgr. etc.)
  68. 68. 68 Civil Demonstrations:Civil Demonstrations: Procedure and action planProcedure and action plan  It is the responsibility of the PropertyIt is the responsibility of the Property Manager toManager to assessassess the situation and tothe situation and to initiate reasonableinitiate reasonable preventative actionpreventative action to forestall ato forestall a scheduled demonstrationscheduled demonstration  Continue business as usual to theContinue business as usual to the maximum extent possible. Instructmaximum extent possible. Instruct employees to avoid contact of anyemployees to avoid contact of any kind with the demonstrators.kind with the demonstrators.  NotifyNotify appropriate public officialsappropriate public officials (Police, or interested government(Police, or interested government agencies, etc.) of an impendingagencies, etc.) of an impending demonstration- if applicable.demonstration- if applicable.
  69. 69. 69 Procedure and action planProcedure and action plan  If protesters attempt to enter the lobby,If protesters attempt to enter the lobby, security personnel are expected tosecurity personnel are expected to advise them that they must leaveadvise them that they must leave peacefully.peacefully.  If protestIf protest “leaders”“leaders” enter the lobbyenter the lobby and attempt to make contact with building Managers advise them that Mgt. is not available at the moment.  If protest leaders attempt to hand any kind of propaganda literature or letters for building managers, gracefully decline accepting any correspondence and notify individuals that they are Trespassing on private property. Report all incidents to building mgt. ASAP~
  70. 70. 70 If a protester at your buildingIf a protester at your building attempts to hand you any type ofattempts to hand you any type of literature,literature, politely decline.politely decline.
  71. 71. 71 If a Demonstration occurs:If a Demonstration occurs: Hostile Demonstration-Hostile Demonstration- Hostile demonstrations areHostile demonstrations are defined as one in whichdefined as one in which physical damage has beenphysical damage has been inflicted or there is evidenceinflicted or there is evidence of theof the intentintent to inflictto inflict damage to the employees,damage to the employees, their property, to companytheir property, to company property or to articles onproperty or to articles on company property.
  72. 72. 72 If a Demonstration occurs:If a Demonstration occurs: Hostile Demonstration-Hostile Demonstration- AnAn obstructionobstruction of normalof normal pedestrian and or vehicularpedestrian and or vehicular travel to and from the facilitytravel to and from the facility or unauthorized trespassingor unauthorized trespassing can be construed to be acan be construed to be a hostile demonstration orhostile demonstration or hostile actionhostile action. It then. It then becomes the responsibilitybecomes the responsibility of the Security Manager andof the Security Manager and Property Manager(s), to doProperty Manager(s), to do the following:the following:
  73. 73. 73 If a Demonstration occurs:If a Demonstration occurs:  The Security Manager orThe Security Manager or Security Supervisor shouldSecurity Supervisor should go immediately to the scene,go immediately to the scene, size up the situationsize up the situation and takeand take responsibility for all actions.responsibility for all actions.  If the demonstrators blockIf the demonstrators block the entrance to Companythe entrance to Company facilities orfacilities or “take over”“take over” aa portion of the facility, contactportion of the facility, contact local law enforcementlocal law enforcement agencies.agencies.
  74. 74. 74 If a hostile protest occurs:If a hostile protest occurs:  When theWhen the demonstrationdemonstration isis hostile or appears to be hostile, ithostile or appears to be hostile, it is important thatis important that an interfacean interface withwith the demonstrators be maintainedthe demonstrators be maintained to attempt to avoid escalation ofto attempt to avoid escalation of the demonstration. Specificthe demonstration. Specific guidelines in this situation areguidelines in this situation are difficult to write and may bedifficult to write and may be misleading. We must rely on themisleading. We must rely on the good judgment of all personnelgood judgment of all personnel involved.involved.
  75. 75. 75 If a hostile protest occurs:If a hostile protest occurs:  Make every effort to ensure thatMake every effort to ensure that employees areemployees are not involvednot involved withwith confrontations with demonstrators.confrontations with demonstrators. This may mean strongly encouragingThis may mean strongly encouraging employees to remain in companyemployees to remain in company facilities after completion of work shiftsfacilities after completion of work shifts and/or postponement or cancellation ofand/or postponement or cancellation of work at the at the facility.  If the protest is indeed hostile, theIf the protest is indeed hostile, the building Mgt. Team and or the securitybuilding Mgt. Team and or the security manager will make the decision to callmanager will make the decision to call 911911 for assistance in removing saidfor assistance in removing said protesters.protesters.
  76. 76. 76 Janitorial protester smashesJanitorial protester smashes glass plate window in 2002~glass plate window in 2002~
  77. 77. 77 Is your building vulnerable?Is your building vulnerable? Business entities in the lastBusiness entities in the last 20 years have been faced20 years have been faced with some of these focusedwith some of these focused civil protests:civil protests: 1.1. World trade protestsWorld trade protests 2.2. Animal researchAnimal research 3.3. The fur tradeThe fur trade 4.4. Union contractsUnion contracts 5.5. Perceived racismPerceived racism 6.6. Environmental concernsEnvironmental concerns 7.7. Social justiceSocial justice
  78. 78. 78 Is your building vulnerable?Is your building vulnerable? In recent memory, the laborIn recent memory, the labor union known asunion known as SEIUSEIU has hadhas had numerous civil demonstrationsnumerous civil demonstrations with relation to janitorialwith relation to janitorial workers’ improved wages,workers’ improved wages, healthcare, and thehealthcare, and the unionization of the front lineunionization of the front line security industrysecurity industry itself. Most ofitself. Most of these flashpoint rallies havethese flashpoint rallies have taken place in Boston, Newtaken place in Boston, New York, and Miami.York, and Miami.
  79. 79. 79 Is your building vulnerable?Is your building vulnerable? With many successfulWith many successful negotiations and transitionnegotiations and transition of non-of non- union security personnel into fullunion security personnel into full membership unionization, itmembership unionization, it appears unlikely that your facilityappears unlikely that your facility will be a target of union protest orwill be a target of union protest or demonstrations of any scale.demonstrations of any scale. Unless, perhaps there are majorUnless, perhaps there are major breakdowns in contract renewalsbreakdowns in contract renewals in either the security or janitorialin either the security or janitorial services. There is also the specterservices. There is also the specter ofof Occupy Wall StreetOccupy Wall Street elementselements that could re-surface at anytime.that could re-surface at anytime.
  80. 80. 80 What kind of a protest is yourWhat kind of a protest is your facility vulnerable to today?facility vulnerable to today?
  81. 81. 81 Is your building vulnerable?Is your building vulnerable? Corporate America andCorporate America and frontline security officersfrontline security officers should be prepared for civilshould be prepared for civil unrest and possible businessunrest and possible business disruption from private groupsdisruption from private groups likelike PETAPETA (People for the(People for the Ethical Treatment of Animals).Ethical Treatment of Animals). Security personnel who areSecurity personnel who are assigned toassigned to bio-medicalbio-medical research facilities, lab testingresearch facilities, lab testing facilities, and some hospitalsfacilities, and some hospitals
  82. 82. 82 Is your building vulnerable?Is your building vulnerable? that conduct animal researchthat conduct animal research should always be prepared forshould always be prepared for planned or un-plannedplanned or un-planned demonstrations against theredemonstrations against there facility or grounds. Somefacility or grounds. Some members of these groups willmembers of these groups will even try to infiltrate the facilityeven try to infiltrate the facility to compromise, damage, orto compromise, damage, or taketake photographic imagesphotographic images ofof restricted, sensitive areas.restricted, sensitive areas.
  83. 83. 83 Seattle WTO protest, 1999Seattle WTO protest, 1999
  84. 84. 84 Seattle WTO protest, 1999Seattle WTO protest, 1999
  85. 85. 85 Protest of business or capitalism:Protest of business or capitalism: Some businesses could beSome businesses could be demonstrated against becausedemonstrated against because of business practices orof business practices or associations. Particularassociations. Particular attention should be paid toattention should be paid to capitalismcapitalism protest groups likeprotest groups like the ones that caused utterthe ones that caused utter chaos in Seattle in 1999 duringchaos in Seattle in 1999 during thethe WTO (World TradeWTO (World Trade Organization)Organization) summit. Thesummit. The violent protest and damage toviolent protest and damage to businesses was devastating.businesses was devastating.
  86. 86. 86 Protest of business or capitalism:Protest of business or capitalism: Security officers, supervisors,Security officers, supervisors, and property managementand property management should be aware of theshould be aware of the followingfollowing activeactive protestprotest groups that could effect theirgroups that could effect their business and their interests:business and their interests: PETA membersPETA members United for Peace & JusticeUnited for Peace & Justice AFL-CIO union groupAFL-CIO union group Jubilee 2000Jubilee 2000 Occupy Wall Street factionsOccupy Wall Street factions Direct Action NetworkDirect Action Network
  87. 87. 87 PETA members protestingPETA members protesting Philippine Airlines policiesPhilippine Airlines policies
  88. 88. 88 Tip-Tip- Critical terms to know:Critical terms to know:
  89. 89. 89 What is Operational Security?What is Operational Security?
  90. 90. 90 Critical terms- Operational Security:Critical terms- Operational Security: Operational securityOperational security (OPSEC)(OPSEC) is a termis a term originating in U.S. military jargon,originating in U.S. military jargon, as a process that identifies criticalas a process that identifies critical information to determine if friendlyinformation to determine if friendly actions can be observed byactions can be observed by adversary intelligence systems,adversary intelligence systems, determines if information obtaineddetermines if information obtained by adversaries could beby adversaries could be interpreted to be useful to them,interpreted to be useful to them, and then executes selectedand then executes selected measures that eliminate or reducemeasures that eliminate or reduce adversary exploitation of friendlyadversary exploitation of friendly critical information.critical information.
  91. 91. 91 Critical terms- Operational Security:Critical terms- Operational Security: ln more modern usage, theln more modern usage, the term has come to have aterm has come to have a similar meaning includingsimilar meaning including protecting informationprotecting information fromfrom unfriendly eyes, includingunfriendly eyes, including industrial espionage,industrial espionage, hackers, law enforcement,hackers, law enforcement, social engineering, andsocial engineering, and (since the revelations of(since the revelations of Edward Snowden, massEdward Snowden, mass surveillance.)surveillance.)
  92. 92. 92 Critical terms- Operational Security:Critical terms- Operational Security: Operational securityOperational security in it’sin it’s original application andoriginal application and theory, can be directly appliedtheory, can be directly applied and utilized within yourand utilized within your current security operationscurrent security operations program. Operational securityprogram. Operational security in it’s simplest form, is, thein it’s simplest form, is, the protection of vital data, smallprotection of vital data, small or large, from beingor large, from being compromised bycompromised by externalexternal oror even internal personnel.even internal personnel.
  93. 93. 93 Critical terms- Operational Security:Critical terms- Operational Security: Operational security,Operational security, although originally definedalthough originally defined as a military process, can beas a military process, can be applied to almost any type ofapplied to almost any type of business entity seeking tobusiness entity seeking to protect vitalprotect vital data, property,data, property, and personnel.and personnel. Some potential examples ofSome potential examples of operational security beingoperational security being compromised within acompromised within a corporate securitycorporate security environment:environment:
  94. 94. 94 Critical terms- Operational Security:Critical terms- Operational Security: 1.1. AA competitorcompetitor enters yourenters your facility and gains access tofacility and gains access to your SOP manual and otheryour SOP manual and other confidential documents.confidential documents. 2.2. AA competitorcompetitor acquires youracquires your company’s entire clientcompany’s entire client profile list, including contactprofile list, including contact information & billing rates.information & billing rates. 3.3. AA competitorcompetitor throughthrough nefarious intentions, acquiresnefarious intentions, acquires your site business contract.your site business contract. 4.4. UniformsUniforms are compromised.are compromised.
  95. 95. 95 Critical terms- Operational Security:Critical terms- Operational Security: 5. An exterior entry point to your5. An exterior entry point to your building is left unsecured.building is left unsecured. 6. Computer systems and or log6. Computer systems and or log on/on/ passwordspasswords are compromisedare compromised due to carelessness or weakdue to carelessness or weak security procedures in procedures in place. 7. Leaving facility keys7. Leaving facility keys unattended to or access cards.unattended to or access cards. 8. Sharing vital building specifics8. Sharing vital building specifics with non- personnel. (Buildingwith non- personnel. (Building systems, intrusion systems,, intrusion systems, etc.
  96. 96. 96 Elevator Entrapment Procedure:Elevator Entrapment Procedure:
  97. 97. 97 Do you know how many elevatorsDo you know how many elevators are in your building?are in your building?
  98. 98. 98 Elevator Entrapment Procedure:Elevator Entrapment Procedure: Do you really know what to do?Do you really know what to do?
  99. 99. 99 Important questionsImportant questions need decisive answersneed decisive answers
  100. 100. 100 The purpose of an elevator:The purpose of an elevator: The elevator is a type of vertical transport equipment that efficiently moves people or goods between floors (levels, decks) of a building, vessel or other structures. Elevators are generally powered by electric motors that either drive traction cables or counterweight systems like a hoist, or pump hydraulic fluid to raise a cylindrical piston like a jack.
  101. 101. 101 In 1852,In 1852, Elisha OtisElisha Otis introduced theintroduced the safety elevator, which preventedsafety elevator, which prevented the fall of the cab if the cablethe fall of the cab if the cable broke. The design of the Otisbroke. The design of the Otis safety elevator is somewhatsafety elevator is somewhat similar to one type still used today.similar to one type still used today. A governor device engagesA governor device engages knurled rollers, locking theknurled rollers, locking the elevator to its guides should theelevator to its guides should the elevator descend at excessiveelevator descend at excessive speed. He demonstrated it at thespeed. He demonstrated it at the New York exposition in the CrystalNew York exposition in the Crystal Palace in a dramatic, death-Palace in a dramatic, death- defying presentation in 1854defying presentation in 1854
  102. 102. 102 On March 23, 1857 the firstOn March 23, 1857 the first Otis passengerOtis passenger elevator waselevator was installed at 488 Broadway ininstalled at 488 Broadway in New York City. There are 4 mainNew York City. There are 4 main types of elevators that havetypes of elevators that have been in use over the last 100been in use over the last 100 years. They are:years. They are: 1. Traction elevators1. Traction elevators 2. Hydraulic elevators2. Hydraulic elevators 3. Traction-Hydraulic Elevators3. Traction-Hydraulic Elevators 4. Climbing elevator4. Climbing elevator
  103. 103. 103 Entrapment Procedure:Entrapment Procedure: Security personnelSecurity personnel shallshall upon beingupon being notifiednotified of anof an elevator entrapment, either byelevator entrapment, either by the cab emergency phone, thethe cab emergency phone, the elevator company itself, or byelevator company itself, or by someone who reports suchsomeone who reports such entrapment in person, staffentrapment in person, staff will execute the followingwill execute the following emergency action protocolsemergency action protocols to assist individuals who areto assist individuals who are in distress.
  104. 104. 104 Entrapment Procedure:Entrapment Procedure: The shift supervisor will respondThe shift supervisor will respond or delegate an officer to theor delegate an officer to the identifiedidentified elevator and attempt toelevator and attempt to make communication with anymake communication with any trapped individuals. Thetrapped individuals. The responding officer will verify thatresponding officer will verify that the elevator is indeed disabledthe elevator is indeed disabled and can not be opened. The deskand can not be opened. The desk officer will notify the 24 hour on-officer will notify the 24 hour on- callcall elevator repairmanelevator repairman , the, the Security Manager, Property Mgt,Security Manager, Property Mgt, and building engineering.and building engineering.
  105. 105. 105 Entrapment Procedure:Entrapment Procedure: The officer responding toThe officer responding to the scene shall collect thethe scene shall collect the following information:following information:  Attempt to identify their names  The number of persons  Current medical conditions  If any person is currently distressed by the situation (i.e. claustrophobic).
  106. 106. 106 Entrapment Procedure:Entrapment Procedure: Collecting vital information:Collecting vital information:  Employee’s company & floorEmployee’s company & floor  Contact telephone numbersContact telephone numbers  If a visitor to the building hasIf a visitor to the building has been injured in any way,been injured in any way, document their ADDRESS asdocument their ADDRESS as well as phone contactwell as phone contact  If an employee or visitor hasIf an employee or visitor has been injured in any way andbeen injured in any way and they are transported to athey are transported to a hospital, record which onehospital, record which one
  107. 107. 107 Entrapment Procedure:Entrapment Procedure: The responding officerThe responding officer or officers shall maintainor officers shall maintain constant contactconstant contact withwith trapped passengers andtrapped passengers and assure them that help isassure them that help is on the way to releaseon the way to release them from the disabledthem from the disabled cab. Beingcab. Being trappedtrapped in anin an elevator can be aelevator can be a frightening experience!frightening experience!
  108. 108. 108 Prying the Elevator :Prying the Elevator :
  109. 109. 109 Prying the elevator:Prying the elevator: Absolutely under noAbsolutely under no circumstances should ancircumstances should an elevator cab beelevator cab be priedpried open withopen with any type of object either byany type of object either by security personnel, buildingsecurity personnel, building engineers, or the trappedengineers, or the trapped passengers themselves.passengers themselves. Elevator cabs are veryElevator cabs are very expensive machinery and couldexpensive machinery and could be easilybe easily damageddamaged or make theor make the situation even worse.situation even worse.
  110. 110. 110 Prying the elevator:Prying the elevator: If a building engineer isIf a building engineer is “trained”“trained” by the contractedby the contracted elevator repair company to pryelevator repair company to pry or locate aor locate a switchswitch that may freethat may free up the doors, then that isup the doors, then that is certainly permissible.certainly permissible. However…if it is evident that theHowever…if it is evident that the elevator doors areelevator doors are partially openpartially open and you can freely stick yourand you can freely stick your hands inside the doors, it ishands inside the doors, it is recommended to try and openrecommended to try and open them. Most likely, they will.them. Most likely, they will.
  111. 111. 111 Situation elevated:Situation elevated: Critical point.Critical point. 911911 should nevershould never be called first or even called first or even initially. The elevator repair companyThe elevator repair company has an obligation to try andhas an obligation to try and open the cab first. You wouldopen the cab first. You would only callonly call 911911 first if the elevatorfirst if the elevator repair technician did notrepair technician did not respond promptly or there wererespond promptly or there were evident injuries to passengers.evident injuries to passengers. Tempers will start to flare fromTempers will start to flare from trapped passengers after time…trapped passengers after time…
  112. 112. 112 Situation elevated:Situation elevated: If the elevator repair companyIf the elevator repair company can not successfully open thecan not successfully open the disabled doors, then a call todisabled doors, then a call to 911911 should be made forshould be made for additional assistance. Only callsadditional assistance. Only calls toto 911911 should be made ifshould be made if trapped passengers have beentrapped passengers have been inside the cab for 2 or moreinside the cab for 2 or more hours and or the elevatorhours and or the elevator companycompany can not opencan not open thethe doors or have an alternative.doors or have an alternative.
  113. 113. 113 Frustration sets in:Frustration sets in:
  114. 114. 114 Frustration sets in:Frustration sets in: If it has become obvious thatIf it has become obvious that trapped passengers aretrapped passengers are becoming frustrated, inpatient,becoming frustrated, inpatient, tired, verbal, or arguingtired, verbal, or arguing amongst themselves, thenamongst themselves, then security personnel andsecurity personnel and engineering should makeengineering should make attempts to calm people downattempts to calm people down andand ASSUREASSURE them that thethem that the doors will be open soon. Askdoors will be open soon. Ask them not to pound on the doors.them not to pound on the doors.
  115. 115. 115 Resolution to the crisis:Resolution to the crisis:
  116. 116. 116 Resolution to the crisis:Resolution to the crisis: If theIf the Fire DepartmentFire Department hashas indeed responded to yourindeed responded to your entrapment after the elevatorentrapment after the elevator repair company has exhaustedrepair company has exhausted all options to open the trappedall options to open the trapped cab, make sure you advisecab, make sure you advise emergency responders ofemergency responders of ANYANY reportedreported injuriesinjuries oror medicalmedical conditionsconditions as documented. Whenas documented. When receiving freed passengers,receiving freed passengers, insure that youinsure that you re-verifyre-verify all nameall name & contact info.& contact info.
  117. 117. 117 Follow up: Inspection CertificatesFollow up: Inspection Certificates
  118. 118. 118 Elevator SafetyElevator Safety Inspection CertificatesInspection Certificates Although security personnelAlthough security personnel should be inspecting elevatorshould be inspecting elevator annualannual safety certificatessafety certificates on aon a monthly basis, it is advised thatmonthly basis, it is advised that after an entrapment incidentafter an entrapment incident has resolved that you check thehas resolved that you check the certificate of the malfunctioningcertificate of the malfunctioning elevator to make sure it’s yearlyelevator to make sure it’s yearly inspection is ininspection is in compliance.compliance.
  119. 119. 119 Verify Expiration datesVerify Expiration dates
  120. 120. 120 Elevator Accidents:Elevator Accidents: NEW YORK- February 2012- An elevator accident that killed a New York City woman was blamed on safety lapses. Safety protocols were ignored, investigators say, by repairmen who had left the Madison Avenue elevator moments before advertising executive Suzanne Hart stepped into it last December. As she did, the elevator suddenly jerked up, trapping her in the shaft, where she was crushed and died.
  121. 121. 121 Elevator AccidentsElevator Accidents:: City officials say the maintenance workers failed to follow basic safety procedures and left a circuit disconnected that prevents elevator movement with the doors open. The case has now been referred to prosecutors, so it's possible the repairmen from Transel Elevator will face charges.
  122. 122. 122 Elevator AccidentsElevator Accidents:: CHICAGO- Chicago firefighters made a daring overnight rescue to free a man trapped for nearly four hours in a broken high-rise elevator. The man, who's in his 20s, was on his way home just after 9 p.m. Sunday night when the elevator he was riding in lurched to a stop near the 20th floor.
  123. 123. 123 Elevator AccidentsElevator Accidents:: He called for help, but when firefighters responded to the building at 65 East Monroe Street, they could not get the broken elevator to budge. They resorted to a rescue effort straight out of an action movie.
  124. 124. 124 Elevator Accidents:Elevator Accidents: “Their first inclination was to get him using an adjacent elevator in the same bank, and possibly bring him out through the trap door in the ceiling of the broken elevator, and then into the trap door of the other car,” said Chief Kevin MacGregor of the Chicago Fire Department. "It’s not an easy process in the dark elevator shafts at nighttime."
  125. 125. 125 Elevator AccidentsElevator Accidents:: But that is exactly what they tried. The trapped man and his rescuers carefully climbed through the darkened shaft and in through the roof of the second car - only to find that the elevator they had hoped to use as a rescue vehicle also was broken.
  126. 126. 126 Elevator AccidentsElevator Accidents:: A repairman was called in to fix what he believed was an electrical problem. In the meantime, the man, and his rescuers remained stuck. Firefighters on the ground kept searching for a way to get the trapped men out.
  127. 127. 127 Elevator AccidentsElevator Accidents:: “We tried a few things. We even considered looking at the plans for the building so that we could breach a wall in the lower commercial areas of the building to get into that elevator shaft,” said MacGregor. “We also thought about coming from above and lowering more rescuers down by ropes.”
  128. 128. 128 The 49-story building, known as the Park Monroe, houses commercial space on the lower floors, and recently converted condominiums on the top floors. With the men stuck in the middle, it was fortunate that one of the trapped firefighters found a solution.
  129. 129. 129 Elevator AccidentsElevator Accidents:: Our guys were up on top of the elevator and discovered there was a reset switch” on the second disabled elevator, MacGregor said. “They activated it, and were able to operate that elevator manually.” Firefighters rode on top of the crippled elevator car, slowly lowering it to the ground floor where the trapped man, and his rescuers finally escaped.
  130. 130. 130 Elevator Safety is Life or Death!Elevator Safety is Life or Death!
  131. 131. 131
  132. 132. 132 Thank you for attending today’s presentation on building life safety~