Group 4 Securicor merged in 2004 to become G4S, one of the world's largest security companies operating in over 110 countries. G4S Indonesia employs over 10,000 staff across 15 branches and regional offices to provide security guarding, electronic security systems, cash services, consultancy, and other services. The document outlines G4S's vision, values, services, and use of service level agreements and key performance indicators to ensure quality service delivery.

1. OUR G4S PROFILE
1.1 Group 4 Securicor plc (G4S) - Overview
In July 2004 two of the world’s leading security providers, Group 4 Falck A/S and Securicor
merged to become one integrated company known as Group 4 Securicor plc, (G4S), combining
such prestigious and trusted brands as Group 4 and Securicor.
G4S is now one of the world’s largest global networks of security operations worldwide operating
in more than 110 countries on 6 continents, with over 500,000 full and part time employees. The
group is a global leader in providing security solutions in several key business stream areas
namely:
Security Guarding Services
Electronic Security Systems
Cash Services
Justice Services
G4S Vision
To be recognized as the global leader in providing security solutions
G4S Values
Best people
Integrity
Experience
Customers
Performance
Teamwork and Collaboration
1.2 G4S Asia Pacific Region
G4S Indonesia belongs to the Asia Pacific Region and is comprised of 15 countries with its
Headquarters in Malaysia.
G4S Indonesia has access to, and is therefore able to bring to the local service delivery, the
technical know-how, international expertise and the best practices of its parent Global and
Regional organization.
1.3 G4S in Indonesia
G4S Indonesia has been operating for over 15 years and employs over 10,000 staff
We offer the following range of services to provide total security solutions designed to meet our
customer needs. Security solutions and services are regularly being added to this portfolio to
help our customers keep pace with the ever changing security environment in today’s world and
to help protect their assets. Our current portfolio of services in Indonesia include the following,
and more details can be seen in a later section of this document.:
Guarding Service
Cash Services
Electronic Security Systems
Fire and Safety Systems
Facility Management Services
Aviation Support Services
Consultancy, Investigation and Risk Management Services
Security and Security Management Training
Security Products and Equipment

2. G4S Network in Indonesia
Our Company has a large National branch network throughout the Country which enables close
support for its staff and customers at local level. This is achieved with some 15 Branches. In
addition a number of Regional Offices oversee the extensive Branch network. Key Regional
offices are located in Jakarta, Balikpapan, Bali, and Surabaya.
Philosophy
We are a modern progressive company, dedicated to delivering a flexible service, tailored to
customer needs
We combine leading-edge technology with highly trained professionals to deliver industry
leading security solutions – the ideal man-machine mix
We employ specialist teams operating within core industry sectors providing unrivalled
expertise
To deliver:- beyond expectation, provide pro-active solutions, quantifiable risk improvements
and tangible value
Mission Statement
‘‘TToo mmeeeett oouurr ccuussttoommeerrss’’ sseeccuurriittyy nneeeeddss bbyy pprroovviiddiinngg iinntteeggrraatteedd ssoolluuttiioonnss,, aanndd bbyy
ddooiinngg ssoo,, eennhhaannccee oouurr sshhaarreehhoollddeerr vvaalluuee’’
Our mission statement puts customers first, as we believe that the only way to succeed in the
long term is by understanding and meeting your needs. We then focus on integrated security
solutions having understood that we must provide a range of security products and services that
will be pulled together seamlessly to provide the integrated solutions. Thirdly, we refer to
shareholder value. This demonstrates our belief that the reason companies exist and prosper is
to provide a long-term return on the investment for its shareholders.
We believe our success will be based on the following guiding principles:
Delivering innovative products and services
Providing excellent customer service
Having committed employees who are proud of our company
Continuously improving the way we do things
Making sound commercial decisions
Method statement
In order to achieve our mission G4S is committed to providing:
The best possible security solution for your needs
A totally accountable service with regular assessment of delivery
An analysis and measurement of our security effectiveness and the value we bring
A continuous improvement and review programme
Regular reviews that give you the information you need
We achieve this by:
Assessing your companies requirements
Recruiting Consultants, Security Officers and Contract Management who fulfil both your
and our exacting standards
Tailored on-site training to support approved classroom training
Strong local management supported by clear national direction
Implementing quality systems designed to ensure that contracts run smoothly
Implementation of agreed Assignment Instructions
Utilising the extensive support and resources of the International Group 4 Securicor plc
Group

3. 1.4 Service Level Agreements (SLAs)
G4S is committed to the use of the Service Level Agreement to, not only measure the
performance of the contract, but to seek continuous improvement through adopting new solutions
and ideas suggested by our Officers and our Clients
If an SLA is to prove effective, it must reflect the key issues to be tackled by the security function.
From our experience the focus should be placed on the following:
Asset Protection
(core duties, logging security incidents, reduce shrinkage, etc)
Operations
(adding value to non-security operations)
People Interactions
(working with you as the customer and your infrastructure’s management, employees,
contractors & VIP’s)
Service Level Agreements are agreed:
Appropriate to your organisation
Scientifically measured and assessed on an ongoing basis
Presented to you as the customer as part of the management services with agreed
measurement criteria initiated at the Contract Implementation stage
1.5 Key Performance Indicators (KPI’s)
Our Company uses a variety of internal KPI’s to measure the performance of our business and
service delivery to our customers.
1.6 Monitoring Internal and External Performance
Our Company uses its own proprietary Management Information System (MIS) and Enterprise
Resource Planning System (ERP) platforms to monitor External and internal Performance.
2.0 Our Range of Services in Indonesia
The following few paragraphs describe our main core services.
2.1 Guarding Services (Manned Security Services – MSS)
Our Security Guarding Services division, can provide security guarding solutions both standard
and specialist to fit every individual requirement ranging from hardened overt security to low key
discreet security officers equipped with a variety of technical aids. We combine the latest
innovative security technologies together with proven systems/procedures with dedicated, well
trained and motivated staff male and female to provide a professional, efficient, cost effective
security guarding service – the ideal man-machine mix for a truly integrated security services
solution…
The following list includes standard and specialist guarding services / duties we can offer
Access Control
Receptionists
Doorman duties
Car park control
Ticket office Security Staff
Traffic Control
Foot Patrols
Vehicle, People and Equipment Searching
Fire and Safety Equipment + Building maintenance checks
Record Keeping

4. Control Room Duties
CCTV Monitoring Operations
Security Managers
Fire Protection Teams
Industrial Health and Safety and First Aid Officers
Retail Store Security officers
Hotel Security Detectives
Mobile Patrols
Alarm Response Service
Lock and Unlock Services
Beat Patrol Service
Special Events Duties
Security Escort Services
VIP Protection
Covert Services
X-ray, explosive, metal detector and screening operations
Diplomatic Security Services for Embassies
Aviation Services
Airport Baggage, Cargo and Passenger Screening
Airline Visa and document Checking
Aircraft Protection and Patrols
Maritime Security
Public Transportation Security (Trains and Ferries etc)
2.2 Security Consultancy, Investigation and Risk Management Services
Today’s security threats to business are varied and constantly changing. Effective management
of risk has become a boardroom issue and it is essential to have a business partner who has to
expertise and resources to minimize these threats and let companies focus on the smooth
running of their operations. Our specialist Security Consultancy Investigation and Risk
Management Services include risk analysis, assessments and surveys, corporate screening,
employee screening, supply chain management, compliance audits, investigations, consultancy,
security audits, security project management, and business continuity planning
2.3 Electronic Security Systems (ESS)
Our Electronic Security and Safety Services division, provides for the design, supply, installation
and maintenance of electronic security and safety systems. We are a market leader for a wide
variety of professional systems including:
Access Control Systems
CCTV Systems (including IP based and video analytics)
Intruder Detection Systems
Biometric Systems
Time and Attendance systems
Automatic Gates and Barriers
Fire Detection Systems
Fire Suppression Systems
Emergency Lighting
Metal Detectors
X-Ray Baggage Systems

5. Narcotic & Explosive Detectors
ID Cards and Systems
Central Monitoring & Vehicle Tracking
Asset Management Systems
2.4 Central Monitoring Station (CMS) Service and Response Services
G4S operates a 24 hour Central Monitoring Station (CMS) service in Indonesia to ensure an
adequate monitoring of alarms and response to events at our customer’s premises. This can
include phone response and Vehicle Response. We can provide monitoring to many different
systems for example:
Intruder Alarms
Panic Alarms
Medical Alarms
Fire Detection Systems
Water Detection Systems
Heat Detection Systems
Freezer & Refrigeration Systems
A/C Units and Systems
Power and Plant Equipment
Lift Alarms
Vehicle Tracking
Vehicle Logistics Management
By subscribing to our service you have peace of mind that your premises is protected 24 hours a
day and should an event occur then it will be dealt with professionally and not ignored.
2.4 Cash Services
PT G4S Cash Services offers Cash Management solutions to government, commercial, local and
international banks, as well as to leading financial institutions and to many brand name retailers
throughout the country.
All operations are monitored and controlled from our dedicated 365 24/7 Control Centre in
Indonesia and from other Control Centres located throughout the country.
The services offered include:
Cash Management Services
Dedicated Armoured vehicles
Cash Centre Management
Automated Teller Machine (ATM) Management Services
Secure Transport and Vaulting Services
Secure Courier Services

6. 2.5 PT G4S Euronet Indonesia is another exciting company offering specialised services.
ATM and POS Terminal Driving
Transaction Switching
Stand-in-Processing
Card Authorization Services
Monitoring Services
Settlement Services Across 10 countries
ATM Outsourcing/End-to-End Services
Electronic Re-charge
SMS Re-charge (on Demand, By Date, By Balance)
ATM Re-charge
Internet Re-charge
POS Re-charge
IVR Re-charge
Mobile Banking
Plain SMS
Menu driven
Mobile Bill Payment
Utilities, credit card.