This document discusses important skills for effective communication, including both hard and soft skills. It notes that good communication relies on conveying information accurately and in a coordinated, timely manner using varied terminology fluently and with confidence. Soft skills relate to personality, attitude, behavior, posture, facial expressions, eye contact, gestures and appearance. The document emphasizes that soft skills are about how one speaks, not just the content of what is spoken.

1. Rizwan Abbas

2.  The ability to do things well.
 Enhancing or upgrading your skills.

3.  Communication skill
 Soft skill
 Writing skill

4. Good communication include
• Information
• Accuracy
• confirmation
• Co ordination
• Time management
• Use variety of terminology
• Fluently
• confidence

5.  Posture
 Facial expression
 Headmotion
 Eye contact
 Gesture
 Appearance
 pauses

6. Soft skills are skills pertaining to your
personality, attitude and behavior.

7. It is about
*how you speak*
Not about
*what you speak*