Swapnil Srivastava has over 5 years of experience as an Azure Administrator and IT support engineer. He has worked on projects for companies like Royal Dutch Shell, Accenture, and Intertek, where he managed Azure environments, provided desktop support, and troubleshot issues with applications, hardware, and networking. His technical skills include Azure administration, Office 365 administration, Windows server administration, and troubleshooting Exchange, Active Directory, and networking issues.

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SWAPNIL SRIVASTAVA
E-Mail: swapnilsrivastava0671@gmail.com
Mobile: +91-9999619481
Address: House No 131B, Express View HIG Apartments, Pocket C, Sector-105, Noida-201304
Experience Summary
 Technically sophisticated & result driven Microsoft Certified Azure Administrator (Microsoft Azure) and
ITIL certified Professional
 Extensive experience and provided support in Administration and Management of Azure Cloud in continuation
since the last 8 months
 Managing day to day activity of the cloud environment, supporting development teams with their requirements
 SCCM - Installation, Configuration including Nomad Branch and WMI Repair. Also, to enable software installation
to be performed in a controlled way within the respective environment
 Collection and Analysis of statistical data related to the performance and outcome of service support processes
 Performs statistical analysis related to the performance and outcome of service support processes
 Monitoring the effectiveness of incident management and service improvements
 Experience and training in troubleshooting software and hardware problems reported via email, telephone, and
tickets through remote support
 Administered and supported remote access, as well as RSA SecurID access issues
 Acted as SME for Tier 1 and 2 issue resolution within SLA. Experience in various troubleshooting on office
products, shared drives, folders, Outlook etc. using Registry Editor
 Documented thoroughly all incidents in Service Now. Relate, link, and assign incidents to the appropriate teams
for escalated systemic issues when needed
 Provided technical support for corporate users to include setting up computers, passwords, rights and
responsibilities using Active Directory Users and Computers
 Configured, modified, repaired installed software for end-user desktops, scanners, terminals, and pos equipment.
 Created 100+ Knowledge Base Articles solutions for client specific troubleshooting i.e. operating procedures,
policies, etc.
 Working with the business, configure and support systems such as on-premise/hybrid Exchange, Exchange
Online, Office 365, OneDrive for Business, and associated Microsoft collaboration services
Technical Skills
 Troubleshoot Azure related issues and engage internal teams and vendor for issue resolutions
 Remote login to Virtual Machines to troubleshoot, monitor and deploy applications
 Working as Cloud Administrator on Microsoft Azure, involved in configuring virtual machines, storage accounts,
resource groups
 Automate deployment and troubleshoot mechanisms for quick service
 Implementing patching solutions
 Creating Labs, Virtual Machines along with setting up policies and using Formulas and Custom Images to deploy
the network
 Knowledge of and experience with Office 365 products and emerging features. Deployment, installation and
administration of Microsoft Office Products and Office365 tools and services.
 Experience with Windows 10 Office 2016 and O365 Office Pro Plus, Exchange, Skype, OneNote, Microsoft System
Center Configuration Manager, Mobile Device-Airwatch Features
 Develop and implement best practice processes for Service Desk and other in-scope services, including Escalation
processes, metrics development and reporting, service level development and reporting, incident response and
other key processes impacting our ability to operate a stable, 24/7 operation
 Performed password administration and access support for Active Directory, PeopleSoft and several
internal/proprietary systems and applications
 Troubleshooted Exchange 2010/Outlook 2010 mailbox and connectivity to solve user and server problems

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 Performed password resets, break fix, printer support, network connectivity and VOIP troubleshooting
 Domain Join to setup for client machine unjoin from domain
 Profile rebuilding -Local and Roaming using Server Interface of Windows 2008 R2
Skills Profile
 Windows Server 2003,2008 R2, 2012, Windows 10,7 and below versions
 Active Directory Users and Computers, Citrix XenApp-C4C, SCV2, DTAO and Thin Client Features
 Microsoft Azure
 Office 365 admin centre, Skype, Outlook, Excel
 System Centre Configuration Manager(SCCM), Software Centre Tool
 Backup of folders through Shell Easy Backup Tool (SEBT)
 Symantec End Point Manager Tool (SEPM)
Qualifications:
Degree University Year of Passing
Bachelor of Technology:
Electrical and Electronics Engineering
Uttar Pradesh Technical University,
Lucknow
June 2013
Certifications:
Certification Details
 MCP Implementing Microsoft Azure Infrastructure Solutions (Exam 70-533)
 Microsoft Certified – Office 365 Admin
 ITIL Foundation Certified
 TCS Internal: Agile Certified
Professional Experience:
Total Experience: 5 Years and 2 months
Azure Administrator and RDM Support Engineer
TATA CONSULTANCY SERVICES, NOIDA
[March-2018-Present]
Project System and Enterprise Support
Customer Royal Dutch Shell-Oil Industry Company based out in Netherlands
Period March 2018-Present
Designation System Engineer
Responsibilities
 Manage Azure based SaaS environment
 Provide break/fix support and assistance with internal IT / helpdesk
 Managing all Azure Project deployments and projects
 Configuration, Maintenance, Monitoring and scripted deployment of various
resources in Microsoft Azure environment
 Handling SaaS, PaaS, and IaaS environments in Microsoft Azure
 Troubleshooting of O365 User mailboxes, Archives, Share Calendars
 O365 Implementation, Administration and Support
 Profile rebuilding -Local and Roaming
 Intranet and Internet Configuration
 Folder redirection permission and Offline Cache

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 Home Drive Permission issues
 Incident Management
 Problem Management
 Change Deployment and Management
 Microsoft Bit Locker Administration Monitoring(MBAM)
 Remote Access-Shell VPN Network Troubleshooting
 Installation and Deployment of Software’s
 Handling Digi pass – Authentication issues through Active Directory
 Global Access Management through Active Directory Users and Computers
 Registry fix for issues related with Outlook, Skype, PowerPoint, Shared Folders,
Network Drives etc.
SME AND RDM Support Executive
Accenture Solutions Private Limited, Gurgaon
[October 2016 – February 2018]
Project IT Service Desk
Customer TOWERGATE (UK Client) – Insurance Sector Firm
Period September 2017-February 2018
Designation Senior Customer Service Associate
Responsibilities
 Creating user account in Active Directory which also included work for access
management and along with adding and modifying computer to domain
 Worked on Citrix server for the project as an admin to access data and also giving
access to local files and public folders
 Outlook related troubleshooting for creating the profile and troubleshooting in
admin 365 portal exchange server
 Worked as a Team Lead and also handled numerous issues related to hardware
and software
 Better understanding of the application used such as Payment Shield, Acturis,
Landscape etc.
 Resolved questions and escalated issues. Handled non-clinical matters with
customers and resolve communication issues
 Installed and performed minor repairs to hardware, software, and peripheral
equipment, following design and installation specifications
 Provided insight, content, and process knowledge to support commodity related
sourcing
 Worked with internal business units as well as technical team leaders to develop
 Maintained consistent communication between Business, Project, and IT groups to
ensure information was clear, well-defined, and understood
Role: Remote Desktop Support
 Troubleshooting onto the desktops/laptops etc for the users in respective of the
issues which occurs
 User account management & End User Computing
 Protect the OS from Viruses by regular scanning of the OS through Anti-Virus
Software
 Handling of all Back-up and recovery
 Perform advanced software repair and installations on customer computers by
troubleshooting via remote service tools
 Undertake analysis, diagnosis and resolution of client problems
 Maintain high level of delivery in order to meet SLAs

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Project IT Service Desk
Customer INTERTEK (UK Client) – Multinational Firm in product testing and assurance-Global
Period October 2016 –August 2017
Designation IT Service Management Associate
Responsibilities
 Maintaining user’s profile in Active Directory and also work for access
management for groups in AD as in password rest which also includes details
addition of users and hence access to different domains
 Creation of user ID in AD with access to several roles related to several
applications which include PeopleSoft, Phoenix and MTC access as well
 Troubleshooting Outlook issues for end user
 Certified in O365 and hence also manages user profiles for groups, mailbox,
shared mailboxes and exchange mail server. Access to O365 admin centre portal
to perform various changes as required
 Troubleshooting for Domain Join, installing printers, drivers and mapping user’s
machines which also includes for shared drives
 Provide Service Improvement Plans and suggestions based on service level review,
and customer orientation/satisfaction
 Responsible for Vendor management and coordination for hardware related
problems
 Scale out monitoring solutions as necessary to meet changing enterprise needs
 Able to set priorities and deliver on quality
 Providing effective sources through emails, chat to users
 Resolving issues through remote access of screens
 Working on Service Now ticketing tool which is built to be a productivity tool for all
types of business users—the CIO, service desk staff, application developers, IT
finance, IT operations and business leads dealing with SLA with different priorities
of P1, P2, P3 and P4
 The goal of incident management is to restore normal service operation as quickly
as possible following an incident, while minimizing impact to business operations
and ensuring quality is maintained
IT Service Desk Engineer
HCL Technologies Ltd, Noida
June 2015 – April 2016
Project End User Support (BT)
Customer British Telecom (United Kingdom-Leading service provider in Telecommunications
Period June 2015 – April 2016
Designation Junior Engineer

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Responsibilities
 Maintaining and updating database of customers
 Implementation in networking enquiry for customers
 Handling issues related to broadband
 Troubleshooting routers, wireless adapters
 Manually resolving issues related to wireless settings by logging into the
router Home HUB Manager page
 Responsible for resolving tickets according to the Work Orders
starting and stopping of services
 Handling Incidents reported by automated alerts
 Providing access to users on shared drives
 Controlled shutdown and restart of services and dependencies
 Checking of performance, connections of Routers and latency through ’BT
Wholesale’ tool
 Running of Automated Tests on the Telephone Line to resolve broadband related
issues
 Fixing of Stale Sessions related to Broadband issues from premises of the
customers to the exchange
 Resolving issues through remote access of screens
 Troubleshooting of devices through ‘RESOLVE COMPLIANCE’ tool
Junior Programmer
Group of Saudagar, Lucknow
June 2013 – June 2015
Project Internal Support
Period June 2013 – June 2015
Designation Junior Programmer
Responsibilities
 Creating users, grant permissions
 Installation of software and programming languages
 Administration of print servers and file servers
 Managed the Help desk & Desktop Support team which supported Windows 9.X,
2000, XP, Vista and Windows 7 along with the MS-Office including mail services
 Investigated new technologies, software, patches, and security packages, which
will improve system performance and systems administration procedures
Personal Details
Date of birth 02nd
December, 1991
Sex Female
Nationality Indian
Marital Status Married
Present Address H.No. 131B, Express View HIG Apartments, Pocket C, Sector 105,
Noida - 201304
Permanent Address E-1057, Rajajipuram, Lucknow - 226017
Contact Number +91-9999619481

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Passport Details
Passport Number S8580681
Place of Issue Lucknow
Issued on 28th
November, 2018
Validity 27th
November, 2028
(Swapnil Srivastava) Place: Noida Date: