1. Abdullah Ali Al-Faifi
Personal Information:
Nationality: Saudi
Date of broth: 14 April 1975
Email: alfaifi@fds.com.sa
Mobile Number: +966 561830400
Education:
 University diploma degree (+3 yes) in Electronics and computer since
Courses:
 BMC Administration 7.x Part 1
 BMC Administration 7.x Part 2
 Aspect Software inbound outbound service
 C++ programming
 ASP.Net Programming
 Microsoft windows 2000 Network and operating system Essentials
 implementation Microsoft windows 2000 professional and server
 implementation Microsoft windows 2000 Network infrastructure
 Microsoft SQL Server Advanced
 ITIL V3 Foundation
 ITIL V3 Service operation
Technical Skills:
 IT Service Management (ITSM) based on ITIL best practices
 ITIL V3 Service Strategy, Service Design, Service Transition, Service Operation and
Continual Service Improvement.
 BMC Remedy Implantation, Upgrading and support
 BMC customization and development
 CMDB concept
 CMDB implementation and maintained
 CMDB Integration and best practices
 Microsoft Technologies – C++, C#.NET, ASP.NET
 Operating Systems - Windows 95/98/2000, XP
 Development Tools - VisualStudio.NET 2008 and 2005
Arabic:
English
Language:

2.  Big Data knowledge
 Cloud and service automation
 Shared Service concept
 Customer contact center (Aspect Software)
 Contact center technology (IVR, Inbound, Outbound, ACD, Call Routing, Skill Call
Routing, Omni-channel)
 Web Development (ASP.Net)
 Installation, Configuration, Maintenance and Administration of SQL Server
 Identify the data issues and provided solution options for resolution
Personal Skills:
 Excellent organizational skills to reach the required deadlines & to achieve the
target
 Ability to work on multiple projects at same time
 Able to work as team leader
 Able to work as a team member
 Able to manage all activities to make result oriented
 Ready to accept & fulfill any responsibility assigned time to time
 Courtesy towards users, enhancing the image of department
 Cooperate well with junior staff & with higher management
 “Can Do” attitude
 Honest & reliable
 Trustworthy
Experience Summary:
I have 20+ years of experience in working in IT and 12+ years of experience in working
in working with Remedy Based Applications, Infrastructure and Platforms. My
knowledge includes designing, developing, installing, configuring, administering,
troubleshooting, implementing Remedy based applications and servers; from the End
user application to the backend server integration and application server
components. I have an extensive understanding in system topology and optimization
processes
Experience in BMC Applications and Server Suites
 Applications and Products – Versions ARS 7.6.4 and desiring to upgrade to AR
System 8.x.
 Custom Applications on Core AR System

3.  Application design, development, deployment and system architecture, 3rd Party
Integrations to BMC and AR System product lines using Atrium Integration Engine
 Web infrastructure and design for front end user interaction (Mid-Tier)
 ITIL orientation to best practices and methodologies
 CMDB technology concept
 CMDB implementation and maintained
 CMDB Integration and best practices
Experience Details:
Saudi Electricity Co,
Saudi Electricity Co, Jeddah,
IT Specialist / Contact Center Administrator
Tasks:
 Impended contact center
 Building IVR services
 Configure Inbound, outbound ACD Service
 Integrated with backend System (Remedy, SAP, FFMS, Mainframe)
 Support and troubleshooting
Saudi Electricity Co,
Remedy Developer / Administrator
Tasks:
 Installed and Configured AR Server 7.5
 Upgraded ARServer from 6.3 to 7.1
 Installed and Configured Email Engine
 Installed Assignment Engine, Approval server.
 Installed and Configured BMC CMDB.
 Installed SLM module and created SLAs.
 Building and maintained product catalog
 Developed a Custom Vendor Management application using Advanced Remedy
workflow objects.
JEDDAH
Saudi Arabia
4.0
YEARS
Jun 1996 Jun 2000
JEDDAH
Saudi Arabia
13
YEARS
May 2000 Jul 2013

4.  Used Remedy Migrator to migrate remedy objects and data across
environments.
 Maintained the Remedy server for patches and upgrades etc.
 Provided support to the remedy users.
 Gathered Foundation data and uploaded using the Data management tool.
 Applying Multi-tenancy
 Designing Remedy Dashboard and Reports using SQL Reporting service
 Integrated BMC CMDB with NEXThink
 Integrated BMC CMDB with MS SCCM
 Integrated BMC Remedy with Aspect Contact center
Saudi Electricity Co,
Share Service technical implementation (in Remedy System)
Tasks:
 Gathered Foundation data for IT and non-IT department
 Upgraded and Configured AR Server 7.6.04
 Migration data and configuration from old system
 Developed deferent process and workflow for deferent business units
 Integrate BMC Remedy with Share service portal using web service
technology
 Integrate BMC Remedy with backend Systems (Contact Center, SAP,
and others)
 Developed KPI’s Reports and Dashboards
ITSM project management
Tasks:
 Project management
 IT consultation
 ITSM implementation and managing
 CMDB and Asset management planning
 Software license management
Future Digital Systems,
JEDDAH
Saudi Arabia
1.0
YEARS
Sep 2013 Sep 2014
JEDDAH
Saudi Arabia
2.0
YEARS
Nov 2014

5. Other Current Activity
 Preparing CMDB Administration certification
 Preparing for ITIL Expert Suite
Marital status & Hobbies:
My education, credentials, experience, and enthusiasm for doing
quality work would be a positive addition to your organization. I
look forward to the opportunity to further discuss the possibility of
a position. Feel free to call or e-mail me.
Married
And have 4 children
1
3
15 year
12 Year
10 Year
4 Year
Hobbies
Healthy and Social
+966 (0) 561830400
alfaifi@fds.com.sa
https://sa.linkedin.com/in/abdullahalfaifi
Hobbies
Healthy and Social
Sport
Reading
Technology
Travel