Connie Mitchell has over 20 years of experience in IT, including system administration roles supporting Windows servers from 2008-2012. She has experience imaging, building, and deploying virtual servers using VMware and maintaining Windows servers through tasks like OS patching, virus protection, and documentation. Previously, she worked as a network technology instructor developing curriculum around Windows installation, support, and cabling.
Installing, configuring and documenting operating systems and applications using OS.
Configuring Active Directory, User, Computer, Group and GPO (2003, 2008, and 2012).
Upgrading Windows Server from 2003 R2 to 2008 R2, 2012 R2.
Manage and maintain Windows server Update Services (WSUS)
Manage and maintain DNS and DHCP
Managing all users Profiles of the file server permissions and Shared printers
permissions.
Design plan and create backup apply it using NT backup windows, VERITAS 9,
Symantec Backup Exec 2012.
Implementing and configuring Microsoft Exchange Server 2010 (HUB – CAS – Mailbox).
Implementing basic infrastructure change and recommend system use design change.
Manage and maintain ESA (E-mail security applies Cisco Ironport C170)
Manage, maintain and Create group policy Cisco Firewalls Implementation apply
Manage, maintain and Configure HP Easy storage 1430 (NAS).
Preparation and maintaining documentation of technologies, standards and procedures.
Installation anti-virus (MacAfee, Symantec Endpoint).
Manage IP Telephone (AVAYA SYSTEM)
Helpdesk and Desktop Support Professional with a strong record of accomplishment with experience and training, including user support, staff training, capacity planning, and project management within a high-profile and very active organization. Over 15 years of Helpdesk Support with technical knowledge of Desktop, Network and Data Management Systems, and practical skills in Training, Management and Supervision, along with a strong and demonstrated customer orientation.
Installing, configuring and documenting operating systems and applications using OS.
Configuring Active Directory, User, Computer, Group and GPO (2003, 2008, and 2012).
Upgrading Windows Server from 2003 R2 to 2008 R2, 2012 R2.
Manage and maintain Windows server Update Services (WSUS)
Manage and maintain DNS and DHCP
Managing all users Profiles of the file server permissions and Shared printers
permissions.
Design plan and create backup apply it using NT backup windows, VERITAS 9,
Symantec Backup Exec 2012.
Implementing and configuring Microsoft Exchange Server 2010 (HUB – CAS – Mailbox).
Implementing basic infrastructure change and recommend system use design change.
Manage and maintain ESA (E-mail security applies Cisco Ironport C170)
Manage, maintain and Create group policy Cisco Firewalls Implementation apply
Manage, maintain and Configure HP Easy storage 1430 (NAS).
Preparation and maintaining documentation of technologies, standards and procedures.
Installation anti-virus (MacAfee, Symantec Endpoint).
Manage IP Telephone (AVAYA SYSTEM)
Helpdesk and Desktop Support Professional with a strong record of accomplishment with experience and training, including user support, staff training, capacity planning, and project management within a high-profile and very active organization. Over 15 years of Helpdesk Support with technical knowledge of Desktop, Network and Data Management Systems, and practical skills in Training, Management and Supervision, along with a strong and demonstrated customer orientation.
PROFESSIONAL SUMMARY:
• 4 years of experience in installation & administration of Desktops & Servers.
• Knowledge on Windows XP, Windows 7, Windows Server 2003 & Windows Server 2008.
• Knowledge on VMware ESXi 5.0, Active Directory, DHCP and DNS.
• Strong knowledge and experience in Core IT Infrastructure
• Excellent interpersonal communication and coordination skills that helps to handle multiple responsibilities across all levels
• Highly efficient at analyzing, detecting problems and troubleshooting errors
• Knowledge on ITIL key process relationships
Resume_Windows Vmware Administrator ManzarManzar Hasan
4.1 years of experience in Systems Administration, Technical Support and Troubleshooting.
Presently, working with Wipro Limited, Gurgaon as Engineer Server Management.
Experience of implementing and managing large installations of Windows 2003, 2008 & 2012 environment.
Experience as a Windows and VMware Administrator. Hands on experience working on AD, Adept in analyzing information system needs, evaluating end-user requirements, troubleshooting for complex information systems management.
Working as a member of the Infrastructure team with responsibilities including system tuning, account management, security and performance monitoring, new system & Server installation, software and hardware upgrades, managing disk configurations, salvage operations for failed subsystems.
Knowledge of Microsoft BackOffice products such as Hyena, MS Clustering, VMware vSphere5.0/5.5/6.0, Citrix Netscaler for load balancing.
Knowledge of ITIL Process
Technical Professional with 5+ years of IT experience in Administration, Windows Servers, Proxy Server, MBAM and Enterprise Application of hardware/software products, VMware, Hyper-V, Veritas NetBackup, DHCP, DNS.
• About 10+ Years of experience as Infrastructure Specialist in System Administration and Support Service Environments with Expertise in Microsoft Products.
• 10+ years in windows 2008/2012/2016 server builds & Implementations
• Expertise in Information Systems Management, Networking with expertise in implementation, operations & support functions of business solutions using IT as tool.
• At Managerial level, involved in IT Infrastructure Management, SOX, Strategy Planning, and Deployment- Process Re-engineering.
• At Execution level, involved in –Implementing CRQ’s Technical Support/ Troubleshooting, Systems Administration, and Server builds.
• Extensive experience in performing System Integration/Administration for Windows 2016, Windows 2012 & Windows 2008,Windows 2003, Microsoft Cluster Server ,VMware.
• Excellent interpersonal communication skills and work well with other team members to attain prompt problem resolution and disseminate accurate information.
• Ability to solve problems quickly and completely
• Excellent troubleshooting skills.
• Able to work in any shift and can support 24*7 production servers/network issues and emergency support in offices/client locations during any kind of disasters.
• Ability to do multi-task and work as part of a team and independently
1. Connie Mitchell
Professional Summary
Successful professional with over 20 years of IT experience in the corporate world. Skills range from disaster recovery to desktop and server
support. Good at writing training documentation.
Core Qualifications
Experience
System Administrator
June 2016 – October 2016
Provide server support for Windows 2008 and 2012 virtual servers using VMware 5.5. Maintaining and updating Windows servers
in respect to OS patching, and virus protection. Also keep documentation up to date and train co-workers . Continuously monitor
ticket queue and work tickets in a timely manner and keeping on-call rotation list up to date. I am on the on-call rotation as well.
.
System Administrator
June 2001 to February 2016
Imaged and built Windows 2008 and 2012 physical and virtual servers using vSphere Web Client and or VMware vSphere Client
5.5. Managed approximately 125 templates. Deployed anywhere from 300 to 400 virtual servers a month. Continuously maintained
and updated Windows servers in respect to OS patching, virus protection and HP System management software. Also supported
servers by changing virtual machine hardware specifications such as adding drive space, and editing CPU and memory requirements.
Troubleshooting system problems and identifying and implementing solutions. I worked with customers to keep out dated templates
removed in order to save storage space and lower maintenance. I supported templates and virtual machines globally with locations in
the US, Europe, Asia Pacific, China and Indonesia. I worked with Active Directory on a daily basis. Duties were to add users to
appropriate groups to allow VPN access and add and remove computers. Also keep documentation up to date and trained co-
workers. Continuously monitored ticket queue and worked tickets in a timely manner . Kept on-call rotation list up to date. I was on
the on-call rotation as well.
Network Technology Instructor
June 1999 – May 2001
Duties included the development of the Network Technology class along with the curriculum. The primary focus was to prepare
students to install and support Microsoft Windows and how to run and terminate CAT 5 cabling. Students prepared and studied for
certification by using Sybex study manuals. With the help of instructor lead and hands-on activities students developed the problem
solving skills necessary to install, support and administer a network and computers. They also learned client support skills. Areas of
concentration were Windows NT workstation and Server, Windows NT Enterprise Server, Windows 2000 Professional Server.
Students also learned hardware trouble shooting techniques.
EDUCATION:
66 hours completed towards a Bachelor of Science degree in computer information systems with a minor in data processing.
CERTIFICATIONS:
MCSE, MCP+I, MCP, A+, CNA
ITIL certification in IT service Management – September 14, 2004
SOFTWARE EXPERIENCE:
VMware vSphere Client, Windows 2000-2012 Server/Professional, XP and Windows 7, Symantec Live State Recovery, Backup
Exec, Legato, ArcServe, Quicken, Microsoft Office 97 - 2010 – creation of Access databases, Web page development (HTML)
Mitchell pg. 2
Great Plains Technology Center - 4500 W. Lee Blvd, Lawton, Oklahoma 73501
Supervisor: Clarence Fortney (580-355-6371)
Halliburton Energy Services - 2601 Belt Line Road - Carrollton, Texas 75006
Supervisor: Dennis Simmonds (972) 940-7050
.Integrity
.Complex Problem Solving
.Active Listening
.Process Improvements
.Enthusiastic
.Motivating
.Encouraging
.Determination
345 County Road 2195, Decatur, Texas 76234
Cell: 940-210-0292 – c.mitchell2@icloud.com
HCL Axon - 15 Exchange Pl, Ste 910, Jersey City, NJ 07302-3912
Supervisor: Shanmugasundaram Venkatachalam (262) 309-7874
2. (FrontPage), SpoolLogic, ExamView (On-line test creator software), some Oracle database maintenance experience (running scripts
where required)
REFERENCES:
John Hammond
(580)512-1418 – cell
(580) 353-2352 – home
5002 SE 90th
Lawton, Oklahoma 73505
Dennis Simmonds
(972) 974-7050 – cell
(972) 624-0392 - home
5105 Avery Lane
The Colony, Texas 75056
Angie Averhoff
(817) 343-4291 – Cell
117 County Road 4181
Decatur, Texas 76234