This document contains the resume of Ram Prakash Sharma detailing his work experience and qualifications. He has over 10 years of experience in IT working as a VMware and Windows System Administrator, Windows Server Administrator, and Desktop Support Engineer. His roles have included installing, configuring, and troubleshooting VMware and Windows servers, managing Active Directory, and providing customer support. He holds a B.A. degree and Microsoft Certified Professional certification.

1. RAM PRAKASH SHARMA
Email: - rpsharma83@gmail.com
Contact No: – 9990426891
Objective
 Working with Devotion & dedication in the field of IT and utilizing best of my professional Skills to
achieve self & organizational goals.
General Information
Duration : August 2015 Till Date
Current Company Name : Progressives Info Tech Pvt. Ltd.
Client Name : Johnkeells BPO Solutions India Pvt. Ltd.
Current Function Area : VMware & Windows System Administrator.
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Roles & Responsibility
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 Installation, Configuration, Administration and troubleshooting of VMware vSphere ESXi 5.x & vCenter
Server.
 Installing, configuring and managing virtual infrastructure and virtual center.
 Adding host in Datacenter or Cluster level & Managing their Virtual Machine’s
 Virtual Machine (VM) Deployment.
 Enabling feature’s HA, DRS & FT.
 Monitoring performance CPU, Memory, and Disk Utilization of VM’s & ESXi Servers.
 VM Management (Snapshot, Clone & Template)
 VM migrations using vMotion, P2V & V2V.
 Adding additional disk space to vm if required.
 Updating an ESXi/ESX host using VMware vCenter Update Manager.
 Installation, Configuration, Administration and troubleshooting of Windows server 2k3/2k8 r2 /2k12.
 Managing Active Directory, DNS/DHCP/FTP Backup / File & Print Server.
 Creating Users, OU, Groups, User Modification, User Deletion, and giving rights for access the share
folder.
 Monitoring CPU & Memory, HDD Space Health Utilization, and Hardware Alert through the Solar wind
monitoring tools.
 Windows Patching through WSUS.
 Managing RAID
 Trouble shooting server based problems with root cause analysis.
 Managing the Calls like production Node on production server and production major H/W failure.
Planning and implementing fixes / Patches
 Acting on Day to Day Housekeeping tasks by using tools, performing in 24x7 environments in shift
roaster.

2. Previous Employment
Duration : May 2013to August 2015
Previous Company Name : Magna Infotech Pvt. Ltd.
Previous Function Area : Windows Server Administrator.
Client : Accenture Services Pvt. Ltd.
Responsibilities
 All IT infrastructure installation and setup in Windows & Network environment.
 Windows server 2003/2008 r2 administration and maintenance.
 Installation Configuration and Manage the WSUS server, FTP Server, File Server,
Print Server.
 Installing and Managing Windows Server (2003, 2008,)
 Installing & Managing Active Directory Domain Services, / DHCP / DNS/ Backup /
File & Print Server / Failover Cluster / WSUS Services.
 Creating Failover Cluster in server 2008
 Working on VERITAS Backup Exec 2012 & BESR
 RAID Configurations
 Troubleshooting Windows Server
 Managing the Calls likeFilesystemcorruption on production server and production
major H/W failure. Planning and implementing fixes / Patches.
 High-end changes like hardware replacement, software/driver up gradation on
production systems.Analyze Problems & escalateto appropriate Levels,&handling
escalations.
 Good Understanding Trouble shooting server based problems with root cause
analysis.
 Update and Close Service tickets as per the SLA policies.
Previous Employment
Duration : June 2011 to May 2013
Current Company Name : Ashtech InfoTech Pvt. Ltd.
Current Function Area : Server Support Engineer.
Clients : Tata Consultancy Services
Responsibilities
 Handling Server and Windows Operating system infrastructure for Critical
applications.
 Ensure maximum uptime of the infrastructure
 Interpret the OS and Server Hardware Platform alerts and take corrective action
 Handling Active Directory, DNS Server, WSUS, System State Backup, failover
clustering
 Network Teaming, RDP Support (DC, DR, PO)
 Handling Symantec tools (SEPM, VERITAS NET BACKUP)
 In case of escalation to Server Vendors - understand the process involved for
 Web/ Telephone based call logging and updating + follow-up and escalations.
 Daily Monitoring health status of ILOM, ESXi 4.1, Gwava Mail Scanner & Gwava
Reload Backup
 Windows Checklist, Novell GroupWise Mail, AD Replication Status

3. Previous Employment
Duration : Sep 2007 to June 2011
Current Company Name : VMIT Services Pvt Ltd.
Current Function Area : Desktop Support Engineer.
Current Location : New Delhi
Qualification
Class FT /PT Board Marks/
Total
% Year
10th Full Time U.P. Board 293/600 48.3% 1997
12th Full Time U.P.Board 247/500 49.4% 1999
B.A. Full Time Purvanchal University
Jaunpur (U.P.)
840/1800 46.7% 2002
Certification
Microsoft Certified Professional (MCP)
Personal Strength
 Easily adapt to any environment
 Highly Self Motivated and take jobs with sense of Responsibility
 Ability to easily grasp New Technologies, willingness to learn
Personal Details
Father’s Name : Rakesh Kumar Sharma
Residence Address : 230/9k, Street No. 15 Railway Colony Mandawali Delhi 110092
Nationality : Indian
Marital Status : Married
Date of birth : 20May 1983
Languages : English& Hindi.
PAN No : BUKPS4069N
Passport No. : P1527093
Declarations: -
I hereby declare that the details furnished above are true to the best of any knowledge and belief. Whenever
application I can provide document to substantiate any information's provided here.
Date: ……………. Ram Prakash Sharma
Responsibilities
 Provide support as Customer Support Engineer.
 Installation, configuration and troubleshooting of OS, in house applications and
other windows based applications.
 MS Outlook 2003, 2007 Configuration on Clients Workstations.
 Windows XP SP2, Windows 2000 & 2003 R2 Server Installation and Administration.
 Assembling Workstation & Installation of software
 Configured Local & Networked Printers for Users.
 Resolving Software/Hardware related Issues on Workstations
 Crimping I/O, Patch Panel, RJ-45 Connectors